Every review we hold for the Bootle office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBought a house from James and the team
Bought a house from James and the team, couldn't of asked for better service especially when other agents have treated me like 2nd class .Deffo owe use a drink and if I ever need to buy again or sell I'll be in touch.
Ryan · 14 November 2023
★★★★★ 5/5
GoogleHighly recommend. We recently completed on both a sale and purchase through Whitegates. Big shout out for Tom, who made the whole process simple and stressfree. He's an absolute asset to the company and a genuinely lovely guy. Thanks for all your help!
Jon · 7 September 2024
Agent replied · 13 September 2024
Thankyou for your 5* review, I have passed your comments onto the sales team!
Lydia
Customer Success Team
★★★★★ 5/5
TrustpilotI had a really good experience
I had a really good experience everything went smoothly and all staff were happy to help with anything I needed or asked. James was excellent and I will deffiently be recommending whitegates to friends and family in the future. Thank you ☺️
Elly · 14 November 2023
★★★★★ 5/5
TrustpilotWe had an excellent experience with…
We had an excellent experience with whitegates bootle in particular James and Tom nothing was to much trouble they helped us with every obstacle that came our way during the process of selling our home I would fully recommend them .
Customer · 15 November 2023
★★★★★ 5/5
GoogleWhitegates Sefton's engagement and quick response have been outstanding! Their attentiveness and responsiveness to inquiries truly make the buying process a breeze. It's refreshing to work with a team that values their customers and prioritizes communication. I highly recommend their services to anyone in need of a reliable and efficient real estate experience. Kudos to Whitegates Sefton for their excellent service!
Raluca · 26 July 2023
Agent replied · 9 August 2023
Hi Raluca! Thankyou for your lovely review! I have passed this onto the team for you! - Thanks, James Lacken
★★★★★ 5/5
GoogleMy experience with Whitegates was brilliant.
I met a young man called James, who guided me through the whole process before I initially put my property up for sale. I had the pleasure of meeting three …
Francis · 13 November 2025
★★★★★ 5/5
GoogleRachel, Michelle and the team, are always helpful, efficient, and go out of their way to provide great service. Cant recommend them highly enough.PositiveProfessionalism
Katie · 7 June 2022
Agent replied · 6 June 2024
Thankyou Katie! I have passed your comments onto the team!
★★★★★ 5/5
GoogleTom, James and the team were great in getting our first home sorted for us as ASAP.
Joe · 29 December 2022
Agent replied · 9 August 2023
Hi Joe! Thankyou for your lovely review! I have passed this onto the team for you! - Thanks, James Lacken
★★★★★ 5/5
GoogleGreat people to deal with! They helped us sell our house in Thornton. Very professional and also very positive when they go about their business. Communication was brilliant throughout the process. Couldn’t recommend them more. Thanks Whitegates team
Paul · 15 October 2025
★★★★★ 5/5
TrustpilotAlways dealt with Whitegates with my…
Always dealt with Whitegates with my properties and James, Tom and the team have always been helpful. Not sure where the negative reviews come from! Very easy to slander a company however I couldn’t recommend Whitegates enough!
Dan · 14 November 2023
★★★★★ 5/5
GoogleThe staff at Whitegates Sefton have been extremely helpful throughout the whole process of selling my family home. From the first initial telephone conversation with Emma, to James coming out we have been kept up to date every step of the way. Would also like to say a big thankyou to Lewis for doing the viewings and providing the feedback! If your looking to sell in L21 or Liverpool for that matter I would strongly advise speaking to Whitegates before anyone else! Thankyou again!
Lauren · 19 April 2020
Agent replied
Thanks Lauren!
I have passed your comments onto the team!
★★★★★ 5/5
allAgents"Absolutely amazing from start ..."
Absolutely amazing from start to finish. I would highly recommend whitegates to anybody. Big thanks to Carl Mckenna who pushed for my mortage and delievered. Also a thankyou to Claire corp. Lovely people to work along side and helpful every step of the way. Fantastic service.
Mark · 22 February 2023
★★★★★ 5/5
TrustpilotExcellent communication and very…
Excellent communication and very helpful through the whole process. 5/5
IOANNA · 20 May 2026
★★★★★ 4/5
GoogleI have recently just bought a house through white gates! Camron and Tom helped me and got things pushing through! Very friendly and approachable. My only flaw would be the solicitors recommendation I found them super slow and lack of communication between sellers and buyers solicitors which caused a-bit of frustration. But it still went through in a reasonable amount of time after pushing.
Megan · 30 October 2022
Agent replied
Hi Megan!
Thankyou for your lovely review! I have passed your comments onto the Sales team! I think the majority of solicitors cause frustration for all parties involved but I hope your all settled in your new home!
Thanks
James Lacken
Branch Manager
★★★★★ 5/5
TrustpilotRecently sold our house with…
Recently sold our house with whitegates. Mostly dealt with James & Tom who are both excellent. Especially James who really helped us deal with a very stressful time and incompetent lawyers! Would 100% use again
Abbie · 15 November 2023
★★★★★ 5/5
GooglePhoned for some information on a Property and spoke to Emma. She was very knowledgeable and friendly, will definitely be using Whitegates in the future if all the staff are like this.
Mark · 20 April 2019
Agent replied
Thankyou Mark! I have passed your feedback onto Emma!
★★★★★ 5/5
GoogleWe would definitely recommend dealing with Tom Simpson if possible, he was helpful when showing us around the property we ended up buying and also along the whole journey. Couldn't have been a smoother process.
Jessica · 8 September 2024
Agent replied · 13 September 2024
Thankyou for your 5* review, I have passed your comments onto the sales team!
Lydia
Customer Success Team
★★★★★ 5/5
TrustpilotGreat agents
Great agents, they’re aways so helpful in particular James who I’ve dealt with over a couple of properties, I’ve always found him to be very professional and courteous , would highly recommend Whitegates
Helen · 17 November 2023
★★★★★ 5/5
TrustpilotJames Lacken at Whitegates Bootle is a…
James Lacken at Whitegates Bootle is a great estate agent and was the most knowledgeable and professional estate agent we met with. Consummate professional with endless patience. Thanks for all your hard work!
Lynne · 16 November 2023
★★★★★ 5/5
TrustpilotJames at the Bootle branch was the…
James at the Bootle branch was the reason I decided to sell my house with Whitegates. He was professional, friendly and supportive and went above and beyond; including arranging viewings around my work and personal commitments and answering any queries I had, even outside of working hours! He was sensitive to the fact that the sale was reluctant and at a difficult personal time for me and had my best interests at heart throughout. I have already recommended him, and Whotegates, to others and will continue to do so in the future.
Joy · 15 November 2023
★★★★★ 5/5
TrustpilotJust completed on a sale with…
Just completed on a sale with Whitegates. Have used them on several sales over the years and have found them to be great each time.James the Manager handled our sale this time and was fantastic from start to finish even accommodated late viewings etc due to our work commitments. I found him and his team to be very professional and approachable. My buyer also commented on how good our estate agent was.I would certainly recommend them to anyone including friends and family.
Michaela · 14 November 2023
★★★★★ 5/5
GoogleI deal with Whitegates in a professional capacity, they're always happy to help and a very professional business to work with. James is very knowledgeable about his local area.
Nick · 20 April 2019
Agent replied
Thankyou Nick, I have passed your feedback onto James and the sales team!
★★★★★ 5/5
GoogleMy daughter and partner were buying their first home. We dealt with Lewis Caffrey who was great. It was a long protracted 6 month completion time that was no fault of Whitegates. Lewis kept everyone up to date and confidently got us all to the finish line. Would definitely buy through them again 👍 …
Jane · 30 March 2021
★★★★★ 5/5
TrustpilotContacted Whitegates for a mortgage…
Contacted Whitegates for a mortgage valuation. From the get go the team have been welcoming and very helpful. Provided all the information we needed. Would definitely recommend James and his team!
Kamila · 14 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.