Every review we hold for the Bootle office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMassive thanks to the team at Whitegates! Recently purchased my first buy to let property from them! James, Lewis and Emma were extremely helpful and the solicitor they recommended to use was just as good! Definitely would recommend to anyone in the area and hopefully will be in touch again soon.
Charlie · 19 April 2020
Agent replied
Hi Charlie!
Thankyou so much for your lovely comments!
I have passed this onto the team!
Kind Regards
★★★★★ 5/5
GoogleJames and his team where helpful and always there whenever I needed something! I would like to thank Joanne for helping me through the sale even when I got stressed out! Thanks again your all a credit to your profession! Will highly recommend Whitegates to anyone looking to sell or buy! 5** x
Milly · 20 April 2019
Agent replied
Milly Thank you for your feedback, I have passed this onto the James and the team!
★★★★★ 5/5
GoogleProfessional service from start to finish. Always available to help with any issues that arise. Would use them again.
Neil · 1 August 2026
★★★★★ 5/5
GoogleEmma and Lewis were very reliable and professional in dealing with our house purchase. Nothing was too much trouble and they always responded to us in a timely manner, couldn’t fault their service. Highly recommended and they are a credit to the companyPositiveResponsiveness, Professionalism
Paul · 26 June 2021
Agent replied · 25 June 2024
Thankyou Paul! I have passed your comments onto the sales team!
★★★★★ 5/5
GoogleThank you to Gail for her quick responses to emails and help with our property issues. Also thanks to Michelle for her involvement with this. They are very professional and happy to help. Keep up the good work ladies.
Anita · 30 March 2022
Agent replied
Thankyou Anita! I have passed your comments onto the team!
★★★★★ 5/5
GoogleI purchased my new home over the past couple of months and really appreciate all the help and support given to me throughout. As a first time buyer I didn't know what the hell I was doing to be very honest, but my main point of contact (Tom Simpson) was always calm and helpful when I needed help.
Everyone told me moving home is one of the most stressful things you can do, and yeah it is, but Tom managed to take some of the stress out of it for me
Thanks
Ste · 29 December 2022
Agent replied · 9 August 2023
Hi Ste! Thankyou for your lovely review! I have passed this onto the team for you! - Thanks, James Lacken
★★★★★ 5/5
GoogleVery good service from everybody we spoke to, particularly Tom and James, who kept us informed throughout the whole selling process. Would recommend Whitegates if selling in the bootle area as they know the area well.
Andy · 30 June 2022
Agent replied
Hi Andy,
Thank you for your lovely review! Hope to speak to you soon.
Thanks
James Lacken
Branch Manager
★★★★★ 5/5
GoogleHad a great experience from start to finish with selling are house with Whitegates all members of staff was lovely and great with getting any enquiries sorted ! Definitely recommend and would use them again in the future
Lisa · 13 February 2026
★★★★★ 5/5
GoogleWell what can I say, what a professional estate agents whitegates have been from start to finish. James has been brilliant, fast and professional going above and beyond. If your looking for a estate agents look no further.PositiveResponsiveness, Quality, Professionalism, Value
Mick · 21 July 2021
Agent replied
Thankyou Mick! I have passed your comments onto James & the sales team!
★★★★★ 1/5
GoogleWorst estate agents I've ever had the displeasure of 'working with'. Obstructive and rude.
Tee · 8 August 2026
★★★★★ 5/5
GoogleI dealt with Lewis over the past few months from my initial viewing until the day I picked up the keys to my new property. He was really helpful and kept me up to date every step of the way. Would highly recommend, 10/10 service.
David · 19 April 2020
Agent replied
Hi David! Thanks for the review! I have passed your comments onto the team!
★★★★★ 1/5
GoogleHelpful up until the day of completion - called to let us know that they were shutting early for a funeral, and told us to sort out things between ourselves. Totally unprofessional and poor customer service. Still waiting for the sign to be removed from the front garden.
Alex · 3 November 2025
★★★★★ 5/5
GoogleI work with Whitegate's Sefton in a professional capacity, and cannot fault their team. James is very knowledgable and professional, and in my experience their team goes above and beyond to get the job done.
Would highly recommend for anyone looking to sell or let a property
Danielle · 20 April 2019
Agent replied
Thankyou Danielle, I have notified the sales team of your brilliant feedback!
★★★★★ 5/5
GoogleI work with Whitegate's Sefton in a professional capacity, and cannot fault their team. James is very knowledgable and professional, and in my experience their team goes above and beyond to get the job done. Would highly recommend for anyone looking to sell or let a property
Danielle · 31 March 2019
Agent replied
Thankyou Danielle, I have notified the sales team of your brilliant feedback!
★★★★★ 5/5
TrustpilotExcellent customer experience 🌟
Completed sale today,James & his team have been fantastic.We had a complicated situation but James gave me much needed support from start to finish ,he dealt with it with exceptional skill ,understanding& professionalism .I wish to give my sincere thanks to James ,Tom & Megan .
SC · 26 January 2024
★★★★★ 5/5
GoogleRecently sold our house with Whitegates Harris drive. They were amazing and kept us up to date at every step of the way! Megan and Chris looked after us and they were both brilliant!
Rachel · 13 February 2026
★★★★★ 5/5
allAgentsAbove and
From start to finish, the Whitegates Sefton branch were unbelievable.
It wasn't a straight forward purchase, so James, Emma and Lewis made sure I was kept informed and up to date at all times.
The communication between the three of them was so impressive, and the manner in which they engaged with me always made me feel at ease and assured.
They were a genuine pleasure to liaise with and I cannot thank them enough!
Emma · 10 October 2019
★★★★★ 5/5
allAgents"Above and..."
From start to finish, the Whitegates Sefton branch were unbelievable.
It wasn't a straight forward purchase, so James, Emma and Lewis made sure I was kept informed and up to date at all times.
The communication between the three of them was so impressive, and the manner in which they engaged with me always made me feel at ease and assured.
They were a genuine pleasure to liaise with and I cannot thank them enough!
Emma · 9 October 2019
★★★★★ 5/5
GoogleRecently just moved into my first home which I bought through Whitegates. Everyone there was so lovely, really friendly and easy to talk to, which I’ve definitely not found with some other estate agents! I was a bit hesitant to use their …
Abbey · 13 November 2025
★★★★★ 5/5
GoogleVery professional from start to finish, managed everything in the Sale, very easily and kept me informed every step of the way, made the usual stressful event of moving house. Worry free!
Thanks to Emma and Lewis for your professionalism.
Colin · 10 July 2020
Agent replied · 9 July 2024
Thanks Colin!
I have passed your comments onto the sales team!
★★★★★ 5/5
GoogleVery professional from start to finish, managed everything in the Sale, very easily and kept me informed every step of the way, made the usual stressful event of moving house. Worry free!
Thanks to Emma and Lewis for your professionalism.
Scouse · 19 April 2020
Agent replied
Thanks Colin!
I have passed your comments onto the sales team!
★★★★★ 5/5
GoogleVery professional from start to finish, managed everything in the Sale, very easily and kept me informed every step of the way, made the usual stressful event of moving house. Worry free! Thanks to Emma and Lewis for your professionalism.
Scouse · 30 March 2020
Agent replied
Thanks Colin! I have passed your comments onto the sales team!
★★★★★ 1/5
GoogleNot impressed with the customer service given by this branch they are very unprofessional to a family member when trying to buy a new house. Even the manager was just as bad as the his staff.
To your reply my name is not Lydia
Laura · 29 September 2024
Agent replied · 29 September 2024
Hi Laura,
I'm truly sorry to hear that you’re left feeling this way about Whitegates Sefton. I’ve looked into our system but, unfortunately, couldn’t locate your information.
At Whitegates, we prioritize customer satisfaction, which is why so many people choose us each year. If you, or any family member who may have experienced this, would like to discuss your concerns further, please don’t hesitate to reach out. You can call me directly at 0151 203 0325 or email me at james.lacken@whitegates.co.uk.
I would genuinely appreciate the opportunity to look into this for you and help address any concerns.
Thanks again for bringing this to our attention.
Best regards,
James Lacken
Associate Director
★★★★★ 5/5
GoogleThe Whitegates Bootle team have been exceptional in their Service delivery. I can’t thank Michelle and the team enough for helping me cover my obligations. Thanks
NoBullize · 31 August 2022
Agent replied
Thankyou for your lovely review! I have passed your comments into Michelle & the team.
Thanks
James Lacken
Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.