Whitegates Sefton reviews in Bootle

★★★★★ 5/5

Google

I use Whitegates to manage my rental properties, they are efficient, professional & always quick to answer any queries I have. None of my properties are empty as they find me tenants with ease. Michelle is friendly & always at hand to help. Thank you Whitegates for helping me progress my property portfolio.

Pam · 30 March 2022

★★★★★ 5/5

Google

We can't recommend Whitegates highly enough. Emma and Lewis were extremely professional and understanding throughout the entire process and were always available to deal with any questions we had, coming back to us as quickly as possible. Our move couldn't have happened without their help and experience, particularly when dealing with a difficult seller!PositiveResponsiveness, Quality, Professionalism, Value

Andy · 18 July 2021

★★★★★ 1/5

Google

The employee calls you as if the world is going to end. without patience. phone calls are not always clear, a little patience in trying to understand and solve the problem, or at least give the attention that the customer needs.

Hachi · 22 May 2026

★★★★★ 1/5

Google

Thank you to all the Team at Whitegates on the sale of my property. What an experience it was; and all the hard work put in by you all, especially the Manager.

State20 · 22 July 2026

★★★★★ 5/5

Google

Excellent estate agents James was a credit to his profession and saved us £££ when he seen I was about to be ripped off by another estate agents plus I could ring for advice any time day or night and he was always happy to help he went above and beyond for us . I would highly recommend selling your house with Whitegates.

Penny · 20 April 2019

★★★★★ 5/5

Google

I purchased my new home over the past couple of months and really appreciate all the help and support given to me throughout. As a first time buyer I didn't know what the hell I was doing to be very honest, but my main point of contact (Tom Simpson) was always calm and helpful when I needed help. Everyone told me moving home is one of the most stressful things you can do, and yeah it is, but Tom managed to take some of the stress out of it for me Thanks

Ste · 15 December 2023

★★★★★ 5/5

Google

A very personal service! James, Tom and the team couldn't have been more helpful and were heavily involved in the sale from start to completion, communicating throughout with myself, the buyer and conveyancers to help make sure the sale went through as quickly as possible, would definitely use again.

Steven · 2 June 2022

★★★★★ 4/5

Google

UPDATE: About 2 hours after I posted this the rubbish was cleared. It did take a couple of email complaints but it was sorted without further discussion really quickly and efficiently so I have changed my 1 star to 5. Making sure my complaint was dealt with was absolutely the key to a very happy tenant. I moved into a house managed by whitegates and have complained that there is rubbish in the yard left over from previous tenants or when the house was cleared. I physically can not use my bins because of this, I can't even walk in the yard because of the rubbish dumped all over the floor. I asked them to remove it and they won't schedule a time or date to do this. They say it will be done when some one is passing. Its absolutely disgusting and I have followed all the procedures correctly. They have told me it isn't an emergency and so therefore, not a problem. I will end up having to pay someone to remove it myself because they have made it very clear that they don't care. So, don't bother with Whitegates if you have other options. Their rude and just don't give a damn. I would give them a minus 5 stars if I could.

Catherine · 25 November 2023

★★★★★ 5/5

Google

A big thank you to Michelle Wong at Whitegates who manages our Lettings. She is incredibly helpful and professional and fantastic at taking the stress out of managing our lettings and ensuring everything runs smoothly. Most impressive is her communication and always keeping us informed. I would highly recommend Michelle and her team!

Walter · 4 October 2021

★★★★★ 5/5

Google

Tom is excellent, approachable and always available on the phone to help me understand process. Thank you for helping with purchase

Charity · 19 June 2024

★★★★★ 5/5

Google

Dealt with James in the Whitegates Bootle branch. I cannot thank him enough for everything he has done! James put our house for sale and the property was sold within 48 hours! 6 weeks later we handed the keys over to the new buyers. I would definitely recommend anyone looking to sell to use Whitegates!

Samantha · 13 April 2021

★★★★★ 5/5

Google

WUKPG recently acquired a property for £1.050m on Balliol Road Bootle from Lewis at Whitegates. Both Lewis and Emma were a real pleasure to deal with to ensure the swift timescales I needed to complete the purchase so we could get on with the redevelopment ASAP. They were both proactive and very professional.PositiveResponsiveness, Professionalism

Oliver · 18 June 2021

★★★★★ 5/5

Google

The service from start to finish from these guys was amazing. Nothing was too much effort for them to help in every way and they made the sale of my uncles house so easy with no stress. Very professional but also actually cared about the process and doing what is right for us I could not recommend them enough. A special thanks to jay Chris and Megan who went above and beyond from Lorraine John and Corrine

Lorraine · 20 May 2025

★★★★★ 5/5

Google

We can't recommend Whitegates highly enough. Emma and Lewis were extremely professional and understanding throughout the entire process and were always available to deal with any questions we had, coming back to us as quickly as possible. Our move couldn't have happened without their help and experience, particularly when dealing with a difficult seller!

Andy · 30 March 2021

★★★★★ 5/5

Google

James has been amazing from start to finish. From the honest valuation, to us finally getting around to putting it on the market and James selling it within 3 days I cannot fault James or Whitegates. The transaction took alot longer than either of us anticipated but this was completely beyond our control. Communication was amazing and James always answered emails/calls and done his best to push things along as much as he could do for us. I would recommend Whitegates. Thank you!

Vicky · 2 February 2022

★★★★★ 1/5

Google

Awful company. Never replies to messages sent through rightmove. After speaking to a staff member they take an issue with that I have an Irish number. I am located in Liverpool and have been so for months. I will never deal with them again. Complete time wasters.

Mette · 13 February 2026

★★★★★ 1/5

Google

So for some reason my previous review isn't showing, luckily i have several emails and want to make sure people aren't being ripped off. what the manager of this branch cant seem to grasp is that unfortunately for him his staff have not been acting professionally. when one of your agents tells me face to face that a property has been taken off of the market because it failed its survey don't tell me that its never had a survey before. and then when your staff are calling asking for feedback from a viewing and they get told "I'll do you one better id like to make offer of xyandz" Is your agent then responding with "well i still think you could get springfield" even though somebody had already made a higher offer on the previous property so we were told that she'd lost the property as a result.... did the higher offer not exist? why are your reps still pushing for the sale of a house thats already under offer? surely thats bad business practice to actively try to gazump people. why when these properties have accepted an offer are your agents still hosting viewings? and why are you accepting an offer on a property and then proceeding to fail to report that back to the seller? you've now put a property back on the market for higher than the agreed price even though it's failed its survey in 13 separate areas just last week, are you simply out to waste peoples time or are you more interested in selling properties thats aren't fit for use. a roof replacement and render replacement would cost upwards of £15,0000 so dropping the price by 5k is insulting, wouldn't you agree? asking me to remove my review because i'm not a direct customer is insane, a review is based on a persons experience, i have had my mother in law on the phone nearly daily in tears because she's been messed out by you so much and now she's hundreds of pounds out of pocket paying for a survey on property that you knew was going to come back failed. that is my experience, all of this is based on MY experience with your company.

Chloe · 7 March 2025

★★★★★ 5/5

Google

Fantastic service throughout the process of viewing houses and finally submitting offers. Communication was very efficient and lots of information was provided at every stage. By far the best experience and service I have recieved from an estate agents. Would like to thank Lewis in particular for his quality service.

Jamie · 20 March 2021

★★★★★ 1/5

Trustpilot

Beware of hidden Compliance Charges

Purchasers…. Informed of check but “Not informed about hidden fees” Whitegates charge £54 compliance check this should be absorbed by the company they make money selling. Theres enough on the purchaser with solicitors fees etc, solicitors also do checks why two compliance checks? Not all Estate Agents charge? If changes in the law are successful, fees like this could be caught up in new legislation. Not happy.

John · 19 July 2025

★★★★★ 5/5

Google

massive thank you to Leeanne for helping my buy my dream home. she was quick to respond and helpful every step of the way. Leeanne was quick to organize a second viewing for me as well as answer any concerns i had. i cant wait to get my keys!

Haylesbop · 12 April 2021

★★★★★ 5/5

Google

Can't fault James and team (Megan and Tom). Really helpful and great service from day one. Would definitely recommend

Luke · 26 March 2024

★★★★★ 5/5

Google

Highly recommended. Tom was brilliant throughout the process. Thanks for helping us buy our first home!

Sean · 18 May 2024

★★★★★ 5/5

Google

Thank you to Gail for her quick responses to emails and help with our property issues. Also thanks to Michelle for her involvement with this. They are very professional and happy to help. Keep up the good work ladies.PositiveResponsiveness, Professionalism

Anita · 29 June 2022

★★★★★ 5/5

Trustpilot

Excellent

Excellent, Quick & Efficient service. Helped my Mother-in-law of 80 years of age sell her home within 2 weeks. James was so helpful and patient with her. We needed a quick sale as she had bought a house in Ireland and was relocating. They couldnt be any more helpful in the selling process. Would highly recommend.

Marie · 15 November 2023