Trusted Agent profile · Bolton
★★★★★
589 reviews across 1 platform
482, Blackburn Road, Bolton, BL1 8PE
The Purple Property Shop's office in Bolton, at 482, is rated 4.8 out of 5 across 589 reviews on 1 platform, including 589 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. The Purple Property Shop hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bolton.
The Trusted Agent 2026 results for The Purple Property Shop, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bolton office, from every platform, shown as written. First names only.
5/5
GoogleMollie is an asset to this company! She has been extremely helpful and patience with us during the process of us purchasing a home with the Purple Property Shop. Anytime we had questions or concerns she was happy to go through it in more detail and is extremely responsive which has been a great relief. Can’t thank her enough!
5/5
GoogleEveryone we have dealt with so far have been really helpful Matt and Dan from the lettings team helping me with my property. And Leon showing me and my husband around a home and hopefully helping us to complete a sale as quick as possible. He's been really helpful and been a great communicator so far.
Many thanks Lauren for your 5* review, we are really pleased you have been happy with the service you have received. :)
1/5
GoogleVery poor and rude customer service. I was in the process of purchasing a BTL property from them, firstly they hid that the apartment’s (WaterSide Gardens BL1) adjoining land has been impacted by Japanese Knotweed, even after getting the specialist survey done Purple Property refused to acknowledge the fact. Purple Property Shop and the landlord kept changing the goalposts (from putting an urgency to complete and even insisting on the landlord to remain as a tenant after completion). Moment they realised I was spending time to do further research around the red/amber environmental search results (coal mine impacting the property, Japanese knotweed, mobile signal, water stream etc) they dropped me an email informing they are putting the property back in the market and its no longer for sale for me. The whole process had cost me 4 months of pain and £500 in surveys and solicitor fees. Stay clear and them and do enough research if you are thinking of purchasing or renting a property around that area.
Wow, what at interesting review! However, I thought it may be helpful to add some truth to it. I have therefore reviewed all our notes and emails (all of which are kept) and can confirm you made an offer on the property in mid- August 2022. You informed us that the survey has suggested the possibility of Japanese Knotweed in the area and we therefore informed the seller. This was a surprise to us as we have sold quite a few properties on this development and had no concerns of this raised with us and also the garden area around the building is maintained well. This said the seller took some photos of the ‘weed’ in question and you forwarded these photos to your lender and whilst you informed us you planned to get a survey, we heard nothing of this and in updates from your solicitor, they confirmed your mortgage offer was in with them, confirming the lender clearly has no concerns regarding ‘suspected Japanese Knotweed’. Your accusation that we ‘hid’ this is a lie and clearly just a bitter comment from you. Now let’s move on to your other accusations, the delays in the progress of the sale were in fact down to you. At the end of November all enquiries had been replied to and the seller’s solicitor was asking for a completion date. You confirmed you were too busy to review the documents and it would need to wait for a couple of weeks and at that time you would also agree a date. In early January, you again outlined you were too busy to read the documents sent to you and would not expect to be able to do this for a further couple of weeks. Given it was now getting on for 5 months and you were still not prepared to agree a date, the seller decided to pull out of the sale and re-market the property. Finally, in relation to us ‘insisting’ the seller stay as a tenant in the property is again a lie. The seller hadn’t found an onward purchase and he asked us to speak to you about the possibility of staying on as a tenant, particularly as you were purchasing the property as a buy to let. You actually were very interested in this, later checking by email if the seller was still interested in staying on after the sale completed and asking about our rental packages, which our Lettings Manager called and discussed with you. When the seller was asking what was happening with the sale and the delay in agreeing a completion date you become irritated by this and it was at this point you decided to say he couldn’t stay on at the property after completion. Whilst we accept negative reviews and try to review and improve in any way we can from them, to receive one that is nothing but lies and very much twists of the truth is quite shocking and reflects more on you as the reviewer. I would recommend that if you decide to proceed down your path of becoming a property investor, you respect people, invest in the process and cease undertaking tedious, malicious reviews.
5/5
GoogleLovely viewing, Michelle was great made the experience good for us as was very welcoming and put us at ease as soon as we got there.
Thanks Ben for your 5* review and lovely comment. Much appreciated. :)
5/5
GoogleAbsolutely amazing! Mollie and Kelly sold both of my properties, keeping me informed of feedback from the views, offers and follow up information right through to completion. Even when things didn’t go smoothly ( other estate agents) I had the reassurance from them both; that it is ok and in hand and they chase the other agents. I really felt like family! A local agent who had that personal touch, Unlike these online agents. I would highly recommend them to anyone looking to buy or sell with. I miss my Friday catch up phone call. Thank you for all your hard work and getting us over the line ….Twice and the laughs along the way.
Thanks Tracey for your lovely review. We did feel like you were family and are so pleased we were able to sell both your properties and that you were happy with the service. :)
5/5
GoogleWe viewed a property with Mollie yesterday and she was very professional and polite. She was punctual to the viewing and had good knowledge of the area and property itself. Thank you Mollie.
Thanks Heather for your 5* review, much appreciated. :)
5/5
GoogleExcellent viewing experience. Tara was very helpful & answered all questions she had the answers for. If she didn't know she endeavoured to find out. Polite, professional & friendly. Credit to herself & employer.
Many thanks for your lovely words and 5 star review. :)
5/5
GoogleKelly has been amazing on the sale of our house we cant praise her enough.
Thanks Denise for your lovely 5* review for Kelly. Much appreciated. :)
5/5
GoogleIncredible support from Leyanne in letting a property in Bolton. She really went above and beyond for me which was hugely appreciated.
Thank you Catherine for your lovely 5* review for Leyanne. Much appreciated. :)
5/5
Googlewell done excellent service photos are really professional , on the market so quickly
Many thanks David for your lovely 5* review. :)
5/5
GoogleGeorgia was brilliant… She catered to us by managing to fit us in very last minute and was patient with us the whole process (we were late with a baby and then had to change him.) she had the answers to all the questions we had, and she also had knowledge on the area which is something that I haven’t seen in other estate agents.
4/5
GoogleWould like to thank all involved in selling my late father's house, took slightly longer than I thought due to covid, special mention to Meghan who phoned or emailed every week to keep my sister and myself up to date with all proceedings.
Many thanks Chris for your review. :)
4/5
GoogleWe met with Tara at the property we where viewing and straight away felt comfortable with her. Tara was very polite, chatty, professional and attentive. Tara was very helpful in answering our questions and gave lots of useful information about the property.PositiveResponsiveness, Professionalism
Many thanks for your review Emily, much appreciated.
5/5
GoogleWe switched to Purple Property Shop from another estate agents as we weren’t getting the service we hoped for and we have to say, they have been AMAZING! Kelly and Mollie particularly have been so helpful. They always kept us updated on progress of our sale, we’re so easy to talk to and helped us to understand the more complicated things of house sales. Highly recommended!!
Thanks Nic, for your great review! :)
5/5
GoogleTara arrived on time, and met up with me at the property at the exact time as arranged.I found her to be a very polite,attractive, a well dressed professional sales person.She was both friendly , and informative in her approach to the job .She was knowledgeable about the property, and answered with confidence any questions I raised.I also felt she listened with interest whilst I explained my particular position, and where I was up to in both the sale and buying process.ideal.
Thanks for your kind words Ronnie, our lettings team works really hard to ensure we are providing the best service to our tenants.
1/5
GoogleVery poor and rude customer service. I was in the process of purchasing a BTL property from them, firstly they hid that the apartment’s (WaterSide Gardens BL1) adjoining land has been impacted by Japanese Knotweed, even after getting the specialist survey done Purple Property refused to acknowledge the fact. Purple Property Shop and the landlord kept changing the goalposts (from putting an urgency to complete and even insisting on the landlord to remain as a tenant after completion). Moment they realised I was spending time to do further research around the red/amber environmental search results (coal mine impacting the property, Japanese knotweed, mobile signal, water stream etc) they dropped me an email informing they are putting the property back in the market and its no longer for sale for me. The whole process had cost me 4 months of pain and £500 in surveys and solicitor fees. Stay clear and them and do enough research if you are thinking of purchasing or renting a property around that area.
Wow, what at interesting review! However, I thought it may be helpful to add some truth to it. I have therefore reviewed all our notes and emails (all of which are kept) and can confirm you made an offer on the property in mid- August 2022. You informed us that the survey has suggested the possibility of Japanese Knotweed in the area and we therefore informed the seller. This was a surprise to us as we have sold quite a few properties on this development and had no concerns of this raised with us and also the garden area around the building is maintained well. This said the seller took some photos of the ‘weed’ in question and you forwarded these photos to your lender and whilst you informed us you planned to get a survey, we heard nothing of this and in updates from your solicitor, they confirmed your mortgage offer was in with them, confirming the lender clearly has no concerns regarding ‘suspected Japanese Knotweed’. Your accusation that we ‘hid’ this is a lie and clearly just a bitter comment from you. Now let’s move on to your other accusations, the delays in the progress of the sale were in fact down to you. At the end of November all enquiries had been replied to and the seller’s solicitor was asking for a completion date. You confirmed you were too busy to review the documents and it would need to wait for a couple of weeks and at that time you would also agree a date. In early January, you again outlined you were too busy to read the documents sent to you and would not expect to be able to do this for a further couple of weeks. Given it was now getting on for 5 months and you were still not prepared to agree a date, the seller decided to pull out of the sale and re-market the property. Finally, in relation to us ‘insisting’ the seller stay as a tenant in the property is again a lie. The seller hadn’t found an onward purchase and he asked us to speak to you about the possibility of staying on as a tenant, particularly as you were purchasing the property as a buy to let. You actually were very interested in this, later checking by email if the seller was still interested in staying on after the sale completed and asking about our rental packages, which our Lettings Manager called and discussed with you. When the seller was asking what was happening with the sale and the delay in agreeing a completion date you become irritated by this and it was at this point you decided to say he couldn’t stay on at the property after completion. Whilst we accept negative reviews and try to review and improve in any way we can from them, to receive one that is nothing but lies and very much twists of the truth is quite shocking and reflects more on you as the reviewer. I would recommend that if you decide to proceed down your path of becoming a property investor, you respect people, invest in the process and cease undertaking tedious, malicious reviews.
5/5
GoogleMichelle was a nice lady to deal with not too pushy but down to earth and made you feel at ease., she was always at her best to represent the purple brick shop at viewing and communication with clients, hopefully she will go far
5/5
GoogleI recently had the pleasure of working with The Purple Property Shop letting agents, and my experience was exceptional, thanks to the outstanding service provided by Aimee. Her professionalism, attention to detail, and proactive approach made the entire process smooth and stress-free. Aimee's knowledge and dedication truly set her apart. I highly recommend The Purple Property Shop, especially with Aimee on board, and I'll certainly be recommending their services to others.
Thanks Chibuikem for your great 5* review!
5/5
GoogleThe Purple Property Shop has got to be the very best at Estate matters and property management. From the staff warm reception to excellent communication skills, swift processing time while maintaining absolute professionalism. What they advertised is what I got 💯 Would i recommend them? ABSOLUTELY!!! Bring your Estate matters to them and I can assure you are in the very best hands. I had an excellent and wonderful experience with The Purple Property Shop Team
Many thanks for your lovely review Laura, we really appreciate your kind words and are happy you have settled into your new home. :)
5/5
GoogleMolly who has dealt with our house move has been brilliant!! Cant fault her or the rest of the team in anyway shape or form. Communication has been on point and Molly has always been more than happy to take our calls and answer any questions we have had. Would highly recommend using PPS, especially Molly
5/5
GoogleI can recommend the agency, I bought a house, sold a house and rented the house through them and everything went very smoothly
Thank you Ania for your lovely 5* review. Much appreciated. :)
5/5
GoogleI had an exceptional experience working with Purple Property Shop. The entire process was seamless, with Jemma providing consistent guidance and support every step of the way. What stood out to me the most was the quick and effective communication throughout the process. A big thank you to the entire team for helping me successfully complete another buy-to-let purchase.
Thanks Shahzoor, for your great review and kind words for Jemma. Much appreciated. :)
5/5
GoogleRecently engaged a property sale with The Purple Property Shop and so happy with all the Team and their efforts to sell the property. Big shout out to Emily for the photos fantastic job well done. To Kelly Tara Mollie Michael and of course Emily again thank you for the regular updates and reviews. Keep doing what you're doing sale soon we hope.
5/5
GoogleMollie has been excellent with her communication both verbally and via email, replying promptly to any queries we have, a credit to purple property shop!
Thanks Sean for your 5* review and lovely comments regarding the service you have received. :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: The Purple Property Shop, Bolton won Gold.
Tell us what you need and we'll put you in touch. The Purple Property Shop hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bolton.
