Trusted Agent profile · Bolton
Verified
★★★★★
311 reviews across 3 platforms
3 Marsden Road, Bolton, BL1 4AA
Part of Northwood, see every office.
Northwood's office in Bolton, at 3 Marsden Road, is rated 4.6 out of 5 across 311 reviews on three platforms, including 285 Google reviews rated 4.6.
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Welcome to Northwood Bolton As a leading Bolton estate agent, we’re a professional team of local, friendly experts who are passionate about property. Our office of letting and estate agents in Bolton offers the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service, the perfect let it and forget it solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to “go for it”, get in touch with one of the team today. Do you know someone who could benefit from our services? Get in touch and you could be £100 richer for it.
Every review we hold for the Bolton office, from every platform, shown as written. First names only.
5/5
GoogleI've had recent dealings with Northwood Bolton buying a property through them and the service has been fantastic. Holly and Diana were amazing and would recommend them to anyone. Thanks ladies
Christopher, Thank you for taking the time to leave us a review, it is much appreciated. Best regards, Steve Adams , Director, Northwood (Bolton) Limited
5/5
GoogleSpeaking as a landlord, I must say that I have found the Lettings Team at Northwood Bolton to be very professional and helpful - particularly Harriet who guided me through some new requirements I needed to put in place. Keep up the good work!
5/5
GoogleBrilliant service I have the full rental protection package I get an invoice each month on time along with my rent. Yes you pat a service but I'd rather pay to have my property managed and maintained by a great company rather than lose thousands of hard earned pounds through tenants who don't pay their rent or sun let the house at a cost to the landlord. The whole process is slick and made easy you ever get a detailed report with photos of all the light fittings ' windows carpets doors rooms and kitchen before the tenants move in. It really is worthwhile all you have to do is watch bad tenants on tv and what hassle a landlord has to go through to realise this is a very worthwhile adventure. A great company who has paid my rent on time each time with out fail. I'd definitely recommend Northwood.
Paul, I am pleased you are finding that our Guaranteed Rent Scheme is fulfilling all of your expectations and of course we will help anyone that you recommend to us. Best regards, Steve Adams, Director, Northwood (Bolton) Limited.
5/5
GoogleThank you all so much for all the help you gave me whilst selling my home. Lauren was amazing and I wish I'd used them from the start.
Thanks so much for your kind words!! This means a great deal to the team here!!
5/5
GoogleI would highly re recommend Northwood estates as they have made the moving process so simple and easy from start to finish and the staff have given excellent customer service, going above and beyond the basics to ensure we could have a quick and easy move.
Hi Rachel, Thank you for your lovely review we really do appreciate the feedback!
5/5
GoogleWe recently sold our first property with the help of Laura and Lauren at Northwood and I couldn’t recommend them enough. They made the process so smooth and guided us through each stage, ensuring we were kept informed of any progress and explained everything that we didn’t understand. We really couldn’t have done it without their help and support.
Morning Lisa, thank you so much for the lovely review, we really appreciate it. I hope you have a lovely weekend and of course let us know if you need anything in the future! Kind regards, Lauren
5/5
GoogleBolton Northwood took over running my properties a couple of years ago. The service I'm getting, especially from Meganne, is superb. The whole team is great though. They set the standards for Property Management and I hope to be working with them a long time. Well done guys!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service provided by Abbie O'Toole , she kept us updated in relation to us buying the property. Will definitely use her and the services of Northwood Bolton again.
5/5
GoogleHarriet was so helpful and professional could not do more to help. Would recommend to anyone. A big thanks to all the teamPositiveProfessionalism
Hi Chris, Thanks so much for your review it means a lot to myself and the team. Hope you enjoy your new home. Kind Regards Harriet
1/5
GooglePoor customer service yet to view a house despite filling in their approval forms. Waste of time never hear anything back. In the 3 times I've applied the only response I've had from you is because I've left poor feedback.
Morning Amanda, I am sorry that you have completed our lettings applicant enquiry form but have been unable to secure a viewing. The questionnaire is automatically generated for each enquiry but unfortunately, due to the sheer volume we receive, we can't guarantee a viewing for each individual. I do appreciate that this is frustrating though, especially if this has happened on more than one occasion, so I have requested that the automatic email is updated to advise of this. If you'd like to give the office a call on 01204 363626 we can see if there is anything becoming available in the near future that may be suitable for you. Apologies again for any inconvenience . Kind regards, Lauren
1/5
GoogleTotally let down. Rang 12 days ago to enquiry about a house to let Was informed no viewings will take place till the week after As diary was full Called back and left another message last week No return phone call Rang yesterday Mon 30th and was told house has several applicants and I was not able to progress Why not book my appointment on my original call? Total let down. Almost shambolic Jerry
Jerry, I am obviously sorry to hear you are not happy following your experience with us. When you first called, we were respecting the current tenants' privacy who were living at the property and we had agreed a one hour viewing slot with them that was already fully booked - the problem was not our diary but we cannot just turn up at people's houses when we or viewers wish to - we have an obligation to respect their privacy and are grateful when they do accommodate viewings for us. We informed you that we would take your details and call you if there was no interest after those viewings. However there were interested parties whose application we were happy with so we were not looking to book further appointments. We did try to call you to let you know but your mobile was failing to connect. So the reason we could not book an appointment for you on your original call was that we had no viewing slots available at the property - this was not an issue with our diary being full, all other feedback compliments our ability to accommodate requests for viewings. On this occasion we had not got agreement from the people living at the property to do more viewings than we already had booked. We will be more than happy to assist you where we are able to do so. Steve Adams, Director, Northwood (Bolton) Limited
4/5
GoogleThis was a buy to let that became vacant so we decided to sell. As the lettings management agent they managed the process of a let to a sale seamlessly. We used AF G solicitors recommended by Northwood. Lauren Mchenry at Northwood and Rebecca Coleat at AF G worked with us to achieve the desired outcome. We completed today.PositiveResponsiveness, Quality, Professionalism, Value
Hi guys, thank you so much for taking the time to leave a review for us regarding your sale, we really appreciate it. Let us know if you need anything in the future :) Kind regards, Lauren
5/5
GoogleI would like to thank Diana marsh for the help she give my daughter and me in purchasing are property. She is very professional in every thing she bid for us nothing was to much trouble. She made the process very smooth for us and is a real accent to your company. Thank you for everything
5/5
GoogleI am a landlord and my property is rented through Northwood Bolton on their Guaranteed Rent Service. I highly recommend the team.
Richard, thank you for the feedback, it is much appreciated. Best regards, Steve Adams, Director, Northwood (Bolton) Limited.
5/5
GoogleHarriet and the team were very helpful, fantastic customer service. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hi Lewis, Thankyou very much for your lovely review it is much appreciated by myself and the team :)
5/5
GoogleAmazing service provided by the new team. Especially Lauren who also helped us sell our house.
Thanks Leena for your comments it means so much to the team here!
5/5
GoogleI would really recommend Laura Watkins, she was very helpful and made the process so easy, made sure I found the correct shared apartment, very patient with me with answering all my questions, made sure i was ready and set for moving in, thank you for everything.
5/5
GoogleAs an absentee landlord. It is a really great comfort to me to have The team at Northwood looking after my property interests. They are a very professional team I have every confidence in. Nothing seams too much trouble and their communication skills are second to none. I highly recommend them. Northwood Thank you.
Thanks so much for your comments Mr Brooks, it means a great deal to the team here!
4/5
GoogleMoving into a rental property is a new experience for me so I didn’t know what to expect, but I’m please to say that I received Excellent service from Harriet and the team. Highly recommended. Excellent and timely communication, and professional throughout.PositiveResponsiveness, Professionalism
5/5
GoogleI have been dealing with Northwood on the letting side for numerous years and found them both helpful, friendly and fair. I then put my house up for sale and again the team were helpful, friendly and kept in touch during the whole sale process, updating me on a regular basis. I would definitely recommend Northwood as a Sales and Letting agent.
Thank you so much for your kind words it means so much to the team here!!
5/5
allAgentsFantastic
We used Northwood to sell our first home. From start to finish they were fantastic, lauren came out and explained how the process would work, instantly taking away all our stress and worries. She advertised the property and arranged viewings within a couple of days and had it sold in less than a week! We couldn’t have asked for a better service!
Thank you so much for your kind comments it means so much to the team here!! If you know of anyone selling or renting out a property refer there details to us and we will give you £100 upon completion or successful let : )
5/5
allAgentsVery helpful and friendly
From the first time we met Diana and Holly we had confidence that they would look after the property and do their upmost to sell it. Even though there were problems along the way, Diana and Lauren always worked hard to achieve the end goal. Thank you for making sure the house was safe and secure after every viewing.
Thanks you so much for your kind words it means a great deal to the team here!!
1/5
GoogleQuite an unprofessional company in terms of their communication, both with tenants and within themselves as a company. It seems as though the staff are quite inexperienced when it comes to providing documentation to tenants throughout their residency in a property. Only to charge the tenant for the lack of documentation when they are leaving. Perhaps they're just money-suckers.
I am sorry to read your feedback - however, we are having a challenge knowing who you are and what this relates to as we have no relationship with "Table Promotions" and we do not charge a tenant for documentation and certainly do not have an inexperienced team or charge for a lack of documentation at the end of a tenancy, so we can only conclude that this been posted against the wrong business. Also the word money-suckers sounds American ?? If this is a genuine review, as business owner I would want to understand better and would encourage you to call and ask for me. We have had no recent interactions that resonate with the feedback you are leaving. Steve Adams, Director, Northwood (Bolton) Limited.
5/5
GoogleI have used Northwood for years. The staff are very Knoledgable, professional and know what they are doing when it comes to Lettings. They manage a number of my properties dealing with anything that arises from rents, repairs to finding new tenants. I am confident they are in safe hands which is one less thing to worry about. Highly recommend!
Chris, Thank you for taking the time to leave us your thoughts and feedback, it is much appreciated. Best regards, Steve Adams , Director, Northwood (Bolton) Limited
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