Trusted Agent profile · Bolton
Verified
★★★★★
311 reviews across 3 platforms
3 Marsden Road, Bolton, BL1 4AA
Part of Northwood, see every office.
Northwood's office in Bolton, at 3 Marsden Road, is rated 4.6 out of 5 across 311 reviews on three platforms, including 285 Google reviews rated 4.6.
Welcome to Northwood Bolton As a leading Bolton estate agent, we’re a professional team of local, friendly experts who are passionate about property. Our office of letting and estate agents in Bolton offers the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service, the perfect let it and forget it solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to “go for it”, get in touch with one of the team today. Do you know someone who could benefit from our services? Get in touch and you could be £100 richer for it.
Every review we hold for the Bolton office, from every platform, shown as written. First names only.
5/5
GoogleJust a fantastic service from all the team. Our sale was very challenging and we were 200 miles from the property. In particular Laura was a superstar! Lauren also very helpful. Patient, professional and personable. I would not hesitate to recommend this agency. Ive dealt with many an agent over the years, this one has been by far the best experience.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleNorthwood had been recommended to me by a relative and I was not disappointed with their service from start to finish. My main point of contact was Lauren and she went above and beyond to make this process seamless. I had never sold a house before so was a total novice, Lauren talked me through every step and made it all seem so manageable with her help, support and knowledge. She stayed in contact with me throughout the entire process and answered any queries I had big or small, nothing was too much trouble. I was really pleased with Northwood on a whole and would recommend them to anyone I future.PositiveResponsiveness, Quality, Professionalism, Value
Ah thank you for such an amazing review Dan, I'm so glad you were pleased with the service! I hope you're settling in well in your new home but if you do need anything at all in the future you know where we are :) Lauren
5/5
GoogleBig thanks to Gaynor and her fantastic customer service.
Thanks for your kind words this has been relayed to Gaynor and she is thrilled with your comments.
5/5
GoogleWe used Northwood Bolton to manage our HMO in Bury. They provided a top quality service and communicated with ourselves and the tenants efficiently and clearly. They marketed the property and consistently found good tenants quickly. Inevitably issues needed to be dealt with at the house and Harriet, Meganne and Gaynor in particular helped resolve many situations to everyone's satisfaction.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have just sold my house, received excellent services from the estate agents, special thanks to Laura and Lauren throughout the process.
Morning Mr Patel. Thank you so much for taking the time to leave a review, we're so happy to hear that you were pleased with the service that you received throughout your recent sale. If we can be of assistance with anything in the future for you, please let us know :) Kind regards, Lauren
5/5
allAgentsExcellent service provided,
Excellent service provided, Outstanding communication from start to finish, Special thanks to Lauren who kept me updated all the time, she was very polite and soo helpful, Thank you. Definitely Will be using them again
Thank you so much for your review Fatima. I know the purchase took a little longer than we'd have liked but thank you for your patience throughout! If you need anything in the future please let us know :) Lauren
5/5
GoogleNice deal with Rebecca and Diana very Good stuff Good behaviour.
Thank you for your 5* review and your kind feedback, I will pass this on to the sales team!
5/5
GoogleThe service northwood provided was faultless. They chased, communicated and reassured constantly. At times it felt they were so invested, it was their own house they were selling. 😀 They were everything you could ask for. If I was selling again I would not think twice about who I would choose. Northwood would be the obvious choice by a clear mile. I promise you, you will not regret it.
Morning Kathryn, thank you so much for such an amazing review. If I do ever sell my house I hope it's more straightforward than this one but at least we finally got there! Thank you again for your help and patience throughout the sale and if you ever need any help in the future, you know where we are :) Kind regards, Lauren
5/5
allAgents"Property..."
I have dealt with Lauren in regard to the sale of a property on behalf of a friend and and have to say that despite some difficulties that created delays to the sale process, Lauren was the ultimate professional keeping everyone updated on a regular basis. An excellent service and I wouldn't hesitate to recommend Northwood in the sale of a property.
4/5
GoogleOverall, a decent Lettings Agent with a very capable team.
Thank you for taking the time to leave your review, we really do appreciate you taking the time to do so!
5/5
GoogleVery professional service. Rebecca always responded quickly to all enquiries.
Thank you for your 5* review and lovely feedback, we really do appreciate you taking the time to leave a review.
5/5
GoogleFriendly, professional service. We were well informed of sale.
Hi Harvey, great to hear you have been happy with our service! We really appreciate your feedback.
1/5
GoogleIf i could rate 0 stars then i would of . Its all smiles and good manners when taking money from tenants . Its when northwood have to give the money back the problems start. Bogus charges ,bogus issues and all to keep your money . I hope many people read this so they dont have to go through the same . AVOID . After over 12 months of dispute i can update . Northwood tried to charge me 450 as a deep cleaning fee when i left my property even tho it was clean. Well now the dispute service has awarded me 300 out of the 450 back . I still say there should of been no charge what so ever but at least this shows after a decision being made, northwood clearly try and shaft its customers . So hahahhaaha nice try northwood but you failed yet again . Stay away from these estate cowboys.
Afternoon, I am sorry that you have had to leave us negative feedback i wondered if you could tell us more about the experience that you have had with us. Could i ask that you contact Emma or Angelina the Management team in response to this on 01204 36 36 26. Regards
5/5
GoogleNorthwood Bolton has been relatively one of the best agent for managing my property. My special thank to Emma who has gone extra miles to get my house rented within few weeks of advertising amid the Covid19 lockdown. She has been very responsive with communication and very professional dealing with renting issues. My thanks to Emma and her team at Northwood Bolton.PositiveResponsiveness, Quality, Professionalism
5/5
allAgents"Just had a tenant move in..."
Just had a tenant move in within the first two weeks of January which is pretty amazing bearing in mind the property only became available to let in December- not the best time of the year to get a new tenant but the team at Bolton have done impressively well. Many thanks to all the team but especially to Adam and Becky - all aspects have been dealt with professionally and efficiently.
5/5
GoogleFantastic experience with Rebecca as a potential buyer. Allowed me to visit the property on numerous occasions and allowed for longer appointments. Most estate agents make you feel rushed and under pressure but not the case with Northwood. Although on this occasion I didn't get the house I wanted for circumstances beyond both our control, I felt at ease going forward with the sale. Would highly recommend them going forward.
5/5
GoogleThe team in the Bolton branch was great always answered my questions and i had a lot with being a first time buyer! i made few appointments to view the property and was reasonably priced
Thanks for your response Shaghufta it means so much to the team here, we wish you all the best in your new home!
5/5
GoogleGenuinely the best estate agents we’ve worked with. The level of service is excellent. All queries are responded to promptly and you are updated regularly if any repair work is due to be carried out. I would highly recommend Northwood Bolton to anyone looking to use their services.
5/5
GoogleVery helpful staff . Would always find the time to assist with any enquiries. Very professional with a pleasant manner. Holly was my main contact and she went the extra mile in providing assistance and advice.
Gwynneth, thank you for your feedback, it is much appreciated. I am pleased that our service more than met your expectations. Best regards, Steve Adams, Director, Northwood (Bolton) Limited.
2/5
GoogleOnce the tenancy was coming to an end Northwood were quite useless from a tenants point of view. They had unjustifiably sought to recover the entire deposit with exaggerated reasoning and claiming for jobs that had been done, despite the property being in better condition than when we moved in. Northwood refused to try to come to an agreement with ourselves so the DPS made their own decision. A company for a landlords heart maybe, but steer clear tenants. 3 months later and the DPS ruled in our favour (because Northwood were clearly BSing) .
I appreciate your frustration and the views you have expressed but I feel that it is unfairly targeted at ourselves for a number of reasons which I will explain. The first point is that our role at the end of the tenancy is to act between the tenant and the landlord to decide if deductions are justified and how much to deduct. We do not gain from this process, in fact it is better for us if it can be decided and agreed straight away as this gives us less work to do. Any deductions are not our money, they are the landlord´s monies so we do not financially gain from an "exaggerated" claim. The second point is that we are instructed by the landlord. Whatever advice we give to them, it is their choice as to what they instruct us to do and we are contractually obliged to act under their instruction as is the case in this matter. So it is not that we are a "company for a landlords heart", we are contractually obliged to act for them. You might argue it is one and the same but the hard fact is that we act not based on emotions but on a legal obligation. The third point would be that you have expressed your opinion on the condition of the property at the end of the tenancy. The DPS adjudicator did not agree that it was in a better condition (and this is most definitely neither ours nor the landlord´s view), just that the condition when you moved in was fair and therefore the landlord (to quote from their report) has suffered "no material loss because the décor would have required redecorating at the end of the tenancy". This is the adjudicator´s independent view based on photographs and not by their having seen it in person. We would still disagree that there has been fair wear and tear but we understand the point the adjudicator is making regarding the age of the décor and that it is their view to compensate the landlord would be "embetterment". The fourth point would be that your review implies the property was so much better at the end of your tenancy that all of the deposit was returned to you. You know that is not the case, monies were withheld for a number of issues that were upheld by the arbitrator. You make it sound as though you got the whole of your deposit back because of exaggerated claims and because the property was in a better condition at the end of your tenancy. You know that is not the case. Finally, tenants should not be concerned about using us because due process has been followed at every point. The adjudication process exists for this scenario where there is a disagreement. The fact that you "won" on some aspects is not a reason that tenants should not use us. We are fully compliant with all relevant legislation and with the deposit scheme rules and so tenants are protected as you are claiming you have been in your case. If I might be cheeky, I would argue you should compliment and recommend us for following due process that has enabled you to achieve a result that you believe to be fair - we have played our part in that by acting between you and the landlord. I invite you to call me if you wish to discuss further and if you believe there was a failing that we should act upon. As business owner, I always look at opportunities to improve our service. Steve Adams, Director, Northwood (Bolton) Limited
5/5
GooglePurchased and sold a property with Northwood. Great service and great communication, worth the price tag. Personally dealt with Diana who did a great job throughout. Look forward to future business.
Tousif, thank you very much for taking the time to leave us your feedback and we would of course be delighted to assist you again in the future. Steve Adams, Director, Northwood (Bolton) Limited.
5/5
GoogleAfter using Northwood Bolton for the first time, we would highly recommend them as the staff are friendly, approachable and very helpful. Thank you for a smooth and speedy service.
Moss, thank you for leaving your review and feedback on your experience with ourselves, it is much appreciated. Steve Adams, Director, Northwood (Bolton) Limited.
1/5
GoogleThe worst possible agent you can rent from. They made a claim of 1250 on my deposit of 750 claiming for damages like damaged hob and end of tenancy cleaning and many more which was all fake and even for things i had corrspondence with them on email. Thankfully i had all the evidence to prove they are just greedy and opportunistic and the result of deposit came in my favour for 95% of deposit. Never ever rent with them. Specially the ageny rebecca kellet who just wants to put tenants in misery.
5/5
GoogleWe've just sold a house through Northwood and the main dealings was with Abbie and Lauren. They were both great throughout keeping us up to date and advising on the next steps. The house sold quick and the whole process was made easy. I would definitely recommend Northwood.
Morning Scott, thank you for taking the time to leave a review for us. We're so glad to hear you were happy with the service provided! If we can be of any further help with anything in the future, please let me know. Lauren
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood's Bolton office has 311 reviews across three platforms: 285 on Google, 3 on Facebook, 23 on allAgents.
Northwood Bolton is rated 4.6 out of 5 across all 311 reviews, and 4.6 out of 5 on Google from 285 reviews.
Northwood Bolton, 3 Marsden Road, Bolton, BL1 4AA.
