Northwood Bolton reviews

★★★★★ 5/5

Google

Northwood were fantastic with helping me purchase my second home. They were so patient while my sale was going through. Above all else they were incredibly friendly throughout the entire process and were so supportive to what was a stressful situation for me. I dealt with Lauren who was unbelievable at her role, from the minute the offer was made we worked alongside each other in providing updates from all angles and this kept everything running as smooth as anyone would expect. props to her. 5 star service!!

Danny · 1 January 2023

★★★★★ 5/5

Google

If I could leave a 10 star review, I would still try to give 11 for the services received from the Northwood team. Nothing was ever too much and the team was always prepared to go that extra mile to ensure world class services. They stand true to their promises and are always looking for the best solutions and do not rest until all is completed at the highest standard. The whole process was as smooth as possible, the team always responded promptly to all the queries, suggested the most efficient solutions and made everything stress free for us. I highly recommend Northwood. Although we decided in the end to sell our house, we met the rentals team as well and couldn't be happier with all the advice and services we received from both sides. A massive thank you for everything to Diana, Rebecca, Becky and the rest of the team supporting them. With thanks, Anna & Adrian

Nikki · 24 June 2025

★★★★★ 5/5

Facebook

If I could leave a 10 star review, I would still try to give 11 for the services received from the Northwood team. Nothing was ever too much and the team was always prepared to go that extra mile to ensure world class services. They stand true to their promises and are always looking for the best solutions and do not rest until all is completed at the highest standard. The whole process was as smooth as possible, the team always responded promptly to all the queries, suggested the most efficient solutions and made everything stress free for us. I highly recommend Northwood. Although we decided in the end to sell our house, we met the rentals team as well and couldn't be happier with all the advice and services we received from both sides. A massive thank you for everything to Diana, Rebecca, Becky and the rest of the team supporting them. With thanks, Anna & Adrian

Nikki · 16 June 2025

★★★★★ 5/5

Google

We had a fantastic experience working with Northwood Bolton while in the process of selling our home. Lauren and Abbie were fantastic and he went the extra mile to ensure everything was smooth for us. Would definitely recommend to anyone who's looking to buy or sell property.

Perry · 1 January 2023

★★★★★ 5/5

Google

Rebecca is absolutely lovely and made the process super easy

Caroline · 6 February 2025

★★★★★ 5/5

Google

I believe Louise found me the ideal Tennant’s. I had 3 to choose from and they would have all been brilliant. I really appreciated all the information gathering and work she did to help me make the final decision.

Rachel · 10 June 2026

★★★★★ 5/5

Google

I am really happy for having them ,make my life easy ,they’re fast reply and happy to help u anything,Especially I want to Thank you Abbie.she help a lot and being so supportive.

A · 1 January 2024

★★★★★ 5/5

Google

This is the second time I have used Northwood to sell my property. Again received excellent service. Outstanding communication. Can not fault one part of my experience. Special thanks to Abbie who kept me updated every step of the way on the sale, a very friendly and professional member of the team. Thank you to Lauren who also assisted. Fantastic all round service. Thank you.

Kathryn · 1 January 2024

★★★★★ 5/5

Google

We completed the purchase of a property through Northwood this week. Abbie and Lauren were absolutely fantastic. Always provided frequent updates and are very kind and personable. I'd definitely recommend working with them!

Troy · 1 January 2024

★★★★★ 5/5

allAgents

Oustanding

I recently had the pleasure of experiencing outstanding service from Jen. I was thoroughly impressed with how efficient and slick the process was. Jen's attentiveness and professionalism were evident throughout, making the whole experience brilliant. I highly recommend Jen for her exceptional service and look forward to working with her again in the future.

Cameron · 28 June 2024

★★★★★ 5/5

allAgents

"Oustanding..."

I recently had the pleasure of experiencing outstanding service from Jen. I was thoroughly impressed with how efficient and slick the process was. Jen's attentiveness and professionalism were evident throughout, making the whole experience brilliant. I highly recommend Jen for her exceptional service and look forward to working with her again in the future.

Cameron · 28 June 2024

★★★★★ 5/5

Google

I recently sold a property using Northwood as estate agents. Lauren McHenry was the agent and sales manager for Northw.ood. The sale went through quite quickly and smoothly thanks to Lauren and her team. Lauren - bubbly, friendly, competent and professional. Thank you Lauren

David · 1 January 2023

★★★★★ 5/5

Google

A really excellent estate agent! Lovely and friendly, efficient and great at handling any issues. As a landlord, they are the perfect agent as they just get on and take care of the properties for me. Been using them for years, can't recommend them highly enough. Thanks all at Northwood, including Angelina, Rebecca & Gaynor!

Nick · 23 January 2025

★★★★★ 5/5

Google

Incredible team - Love working with Angelina, Diana & Bec! Communication is perfect, follow ups are detailed and they all really care about delivering a great service. Thank you so much team!

Robi · 10 October 2025

★★★★★ 5/5

Google

First time buying a home and it was a smooth experience. Our estate agent Abbie was lovely and helped us through the process. I would definitely recommend them.

Hassy · 1 January 2024

★★★★★ 5/5

Google

Northwood Bolton have been fantastic from the moment Lauren came to give us a quote for the sale of our home through to completion. Lauren is such a happy cheerful person she made the whole process much smoother and was always willing to help. I would not hesitate to recommend them to anyone.

Phil · 1 January 2021

★★★★★ 1/5

Facebook

All was smooth sailing until we got scammed of our rent. I had an email from what I thought was ‘Northwood Bolton’ telling me to pay our rent to a different account. I rang Northwood Bolton’s office, addressed my concerns and the lady I spoke to reassured me the email was in fact from themselves. So I went ahead and made the payment, only to receive a letter weeks down the line stating we was in rent arrears. Northwood Bolton never once apologised or took any of the blame. In the end I went through the property ombudsman who managed to get through to these morons and they offered me a good will offer of £100, which I accepted because I couldn’t be bothered with anymore hassle. We have just vacated the property we rented through Northwood and my god am i glad to be rid of them!! We paid for brand new carpet and left the property immaculate, however they are keeping the deposit and claiming it cost £456 to take a shelf down, wall brackets, fill the holes and paint the holes, it doesn’t take no genius to work out these absolute idiots don’t have a clue what they’re doing. The whole entire company is a shambles. Would avoid at all cost!!! Nothing but scammers. I will be contacting DPS as I have all the evidence needed to make sure we get our deposit back. Luckily they only got to keep £200 of it as we withheld some of our rent, which we was advised to do by several other tenants. My advice to anyone who already unfortunately rents with these morons, get rid ASAP and withhold your rent as I can guarantee you will not get any of your deposit back, no matter how spotless you leave the property.

Nina · 19 November 2021

★★★★★ 1/5

allAgents

"Northwood Bolton let my home..."

Northwood Bolton let my home go to ruin with tenants that I had continuously told them were dirty and thoughtless. When I got the house back, it was in a terrible state throughout. It is a mystery what Northwood was doing for 2 years. Were they visiting and not bothering to red flag the condition? Or were they not visiting at all? If the latter, is that a breach of contract? Naturally, COVID was a gift to agents that simpy take the money and don't bother visiting or don't care about what they see when they do visit. COVID lockdown lasted some months on and off, but to let a house get in that condition takes years. They made numerous excuses, such as the tenant not being there for scheduled visits. They are contractually obliged to be there. if not, just go unannounced? The condition report when the keys were handed back was 'unacceptable' throughout. When I mentioned to Northwood that I might take the tenants to court, I was told that I couldn't because the original condition report had been lost!! In sum, Northwood took around 1200 pounds over 2 years and it remains unclear to me if they visited once in that time. Just cleaning the house has so far cost around the same. I am left wondering what I paid Northwood the % commission for. Totally unacceptable.

David · 11 October 2021

★★★★★ 5/5

Google

Diana dealt with our purchase personally and kept me informed all the way through. She was always available to answer any questions we had no matter how silly or small they were! Overall we received a fantastic service. From putting the offer in to completion Diana and team were honest, open and helpful. Highly recommend!!

Taz · 2 January 2020

★★★★★ 4/5

Google

Great service as the letting agent and manager over the years. I also used them to sell the property and the team were always helpful and provided regular updates. I could have asked for nothing more. Definitely recommend.👍

Craig · 20 June 2025

★★★★★ 5/5

Google

Abbie and the team were always on hand to help from our initial viewing, through to completion on our new home. Great service 5*****

Jay · 1 January 2024

★★★★★ 5/5

allAgents

Hi all I was dealing Lauren

Hi all I was dealing Lauren McHenry regarding on purchase of a property.To be very honest she was brilliant all the way through from viewing the property to the completion. Yes it look as very long than we actually thought but that was the vendor who was taking her time and delaying . If look nearly 6 month but every 2 to 3 week Lauren would updates us on the vendors status. Which was brilliant so we knew what's was happening step by step until the completion. We quick replies to all the email I sent. Yes I would recommend very much on the service I was given but can't say anything on the selling side of the property. Yes I have a property to sell or may be rent so definitely in few month once I am ready I give a shot again to them Thank very much for the very long process updates to us

Raj · 3 May 2021

★★★★★ 5/5

allAgents

"Hi all I was dealing Lauren..."

Hi all I was dealing Lauren McHenry regarding on purchase of a property.To be very honest she was brilliant all the way through from viewing the property to the completion. Yes it look as very long than we actually thought but that was the vendor who was taking her time and delaying . If look nearly 6 month but every 2 to 3 week Lauren would updates us on the vendors status. Which was brilliant so we knew what's was happening step by step until the completion. We quick replies to all the email I sent. Yes I would recommend very much on the service I was given but can't say anything on the selling side of the property. Yes I have a property to sell or may be rent so definitely in few month once I am ready I give a shot again to them Thank very much for the very long process updates to us

Raj · 3 May 2021

★★★★★ 5/5

Google

I found Northwood extremely efficient and helpful. Diana and Rebecca always returned calls and went out of their way to assist in all aspects of the sales. I would have no hesitation in recommending this company and will use their services in the future

Pearl · 22 February 2025