Northwood Bolton reviews

★★★★★ 5/5

Google

Right from the start Lauren has gone above and beyond to help me at the sad time of having to sell my late parents house. Nothing has been too much for her, she even made the journey to my home in Royton to save me any stress and upset. So all I can say is if you are looking for an estate agent look no further than Northwood Bolton. Thanks again Lauren

Ursula · 1 January 2023

★★★★★ 5/5

allAgents

Lovely

Northwood Bolton helped us secure a lovely flat in Bolton. Thanks to the entire team, especially Angelia, and a huge thank you to Becky your incredible support. You went above and beyond, even spending almost two hours outside of office hours to hand over the keys to us. We truly appreciate it! We highly recommend Northwood Bolton, a fantastic team with friendly and supportive service.

AJAY · 21 February 2025

★★★★★ 5/5

allAgents

"Lovely..."

Northwood Bolton helped us secure a lovely flat in Bolton. Thanks to the entire team, especially Angelia, and a huge thank you to Becky your incredible support. You went above and beyond, even spending almost two hours outside of office hours to hand over the keys to us. We truly appreciate it! We highly recommend Northwood Bolton, a fantastic team with friendly and supportive service.

AJAY · 21 February 2025

★★★★★ 5/5

Google

The google survey started from asking about how many stars. There was no doubt in my mind that it was a 5-star. I wish there was a way or place to put a plus in addition to the 5 stars. Google asks to indicate "what do I like about the business?", I am definitely impressed and can comment on Northwood's highest quality of service, very professional approach to business and responsiveness in handling all communication, requests and actions, but I am unable to comment on "good value", as I am a buyer, so I don't need to pay the agents’ fees. I had thought about buying myself my own space for some 3+ years before I actually bought one through Northwood. Having looked around on rightmove frequently and viewed a number of properties through different agents, I probably have established a “norm” of what I can expect from property agents. I have to say Northwood definitely singled themselves out from their peers. Their professional approach to business makes me feel that they are trust worthy, reliable and helpful. They are certainly great sales people, but they are not particularly pushing. As agents, or middle persons, they try their best to make clients of two sides equally happy. As purchase procedure coordinators, they demonstrate superb calibre in harmonising all involved parties, especially in these strange and difficult times during the pandemic. I am grateful to the service Northwood provided. There was some great team work there, but I wish to single out the agent who dealt with my purchase. So, Thank you Lauren for making the whole process go so smoothly.PositiveResponsiveness, Quality, Professionalism

Francis · 1 January 2022

★★★★★ 5/5

Google

Northwood Bolton is by far one of the best and most professional Lettings and Estate agency I have had the pleasure to work with. The team at Northwood (especially Steve, Becky and Harriet) offer an exceptionally professional service. They are available to help landlords offer a very well managed and good quality rental accommodation to Tenants. The team is not only able to help with setting up and management of tenancy, they are also able to help and advise best approaches and practice in provision of facilities at the property to ensure it meets the demands and need of tenants for a comfortable long term stay. If anyone if looking have their properties looked after and professionally managed, then I would highly recommend working with the team at Northwood Bolton.PositiveResponsiveness, Quality, Professionalism, Value

Amitabh · 1 January 2022

★★★★★ 5/5

Google

We highly recommend Northwood Bolton. Both Laura & Lauren have been super professional throughout the whole process of the property sale. The emails were always responded within couple of hours and they were keeping me updated through the phone as well. They took the whole hassle of selling the property and if I would have to sell the property again I wouldn’t hasitate to use their service. On top of being professional they are also very friendly and easy going. Northwood listed our apartment on Friday and on Saturday we already had an offer with the price I have asked for. If you are looking for 10/10 estate agent Northwood is the answer. Emilia and Karol :)PositiveResponsiveness, Quality, Professionalism, Value

Vfiker · 1 January 2022

★★★★★ 5/5

Google

I can not recommend enough. Thank you so much to Abbie and Lauren for helping me sell a 2nd house through Northwood Bolton . You once again made the process so much easier for me. Throughout the sale Abbie kept me completely updated through every stage meaning I never had to chase anything up or ask where the sale was up to. Thanks again to you all, fantastic team :DPositiveProfessionalism

Zoe · 1 January 2023

★★★★★ 5/5

Google

Northwood in Bolton were amazing. A great, professional team, they certainly go the extra mile. The service Abbie and Lauren provided was outstanding, the sale process from start to finish was so easy and unstressful. I highly recommend them, thanks for the fantastic journey. I will not hesitate to use your service again in the future.

Sonia · 1 January 2024

★★★★★ 5/5

Google

I cannot thank Lauren and the team and Northwood Bolton for helping me with the sale of my property. It was the easiest house sale that I have ever done! They arranged the viewings, took the meter readings for me, liaised with my solicitors and buyer and made the whole process a pleasure - thank you.

Tracey · 1 January 2024

★★★★★ 5/5

Google

The estate agent, Lauren who dealt with our purchase was more than helpful and couldn’t have done more to help us. She kept us well informed throughout the purchase and was able to get answers to the questions we had. She dealt with all our enquiries quickly and responded promptly. We would highly recommend Lauren as an estate agent. She has done a brilliant job! Thank you.

Farhan · 1 January 2023

★★★★★ 1/5

Google

*** AVOID AT ALL COSTS *** - Please see below if you want an objective and unbiased review, it will be worth taking 5 minutes to read this. I moved into a house share which was very reasonably priced and cannot knock the actual facilities within the property. As for Northwood Bolton however just don't even bother - save yourself a world of stress. I don't know what Northwood admittedly are like when it comes to an unshared property and maybe they treat these individuals but if you are moving into a house share I would certainly think twice. These people will withhold your deposit at all costs beyond reason, they hide behind legislation and unreasonable contractual arrangements to protect their position and have absolutely no consideration for common courtesy or customer service. All they want is your money. They do not seem to care about professionalism or your needs, just their own. From the very beginning it was a nightmare. The contract was done wrong, they didn't tell the landlord that I had moved in so the heating and water wasn't set, they started my payment date from the wrong date and then blamed me for it, there was just problem after problem. Before and during the COVID 19 pandemic I requested very reasonably that I (we) simply be notified out of courtesy if any viewings were taking place and if any new tenants were to move in. I also requested the same for any maintenance being carried out. They have a fix flow site to report any issues, for example the front door came off the handle and they did not fix this for almost 3 weeks, yet the very day rent was alleged to have not been paid they were straight on the phone to me despite me having actually have paid the rent anyway. In house shares, they seem to just arrange viewings and move people in, they don't make any effort to let you know out of courtesy and then if you call and complain about it, in a nutshell cutting out any legal jargon their response is pretty much "We can do whatever we want because we're not coming into your room". I would point out that one time however their maintenance people had not properly fitted the doors and they were a fire hazard which delayed a second Tennant moving in by a week. They did not give me any notice to come into my room (despite this actually being in the contract) and they just started lifting the doors and painting them which meant the door had to stay open and I could not leave my property for two or three days despite having annual leave booked. I complained about this and surprise, surprise they were not really interested. In the end because of all the stress, hassle and multiple problems, I moved out of this property and we had many arguments about what was owed to who and who was to blame. They demanded their rent and I wanted my deposit back (They didn't request any reductions to it either). I had no sensible or empathetic discussions with any of their staff members. They were rude, dismissive and just dug their heels in. They actually addressed my complaint letter advising they were DISAPPOINTED that I had complained - what a way to open your response to a complaint! Scolding the complainer for making it in the first place! Everyone knows you start a complaint response APOLOGISING for the issues even if you don't actually agree with the complainer! They just don't have any compassion or courtesy. It wasn't until I spoke to their branch director that I got any degree of a sensible and meaningful discussion. In summary, all these guys care about is lining their pockets, they won't look after you as a tenant and they definitely don't care about you - Save yourself the hassle. I re-iterate they won't acknowledge their own flaws and will probably say they're DISSAPOINTED with my review! However I certainly won't be bothering to read it. I just hope other letting agents don't behave in this way, if I could have rated them minus stars I would have. You definitely won't get your deposit back from these cowboys so good luck to you if you rent with Northwood Bolton - you've been warned!NegativeQuality, Professionalism

Alex · 1 January 2021

★★★★★ 5/5

Google

5 star service isn't high enough. Ive bought from Northwood. They are my letting agent for 2 properties and ive just sold a property through them also. All the staff are fantastic and really helpful no matter what you ask or need from them. All the services they offer are fantastic and reasonably priced. We recently sold a house with them and Lauren was brilliant. I spoke to lauren on a tuesday to value our house. By the friday she managed to sell it for us. If that wasnt enough all through the sellling process she was giving me constant updates and even helping push the sale through as quick as possible. Fatastic member of the northwood team and a credit to the company.

Chris · 1 January 2021

★★★★★ 5/5

Google

Northwood Bolton are fantastic! Diana and Rebecca’s knowledge of sales is flawless. They are incredibly approachable and make the entire process smooth and stress-free. Highly recommend their expertise and professionalism!

Melissa · 23 January 2025

★★★★★ 5/5

Google

I would like to give a big thank you to Lauren and Abbie at Northwood Bolton for their very professional, efficient and courteous service in dealing with the sale of my very elderly mum's bungalow and would highly recommend this estate agent if you are looking to buy or sell your property.

Steve · 1 January 2024

★★★★★ 5/5

Google

Northwood, Bolton have recently taken over management of one of our HMO properties and Angelina and the team have been great assistance. Would highly recommend.

Reeshi · 15 March 2025

★★★★★ 3/5

Google

Overall, not a bad letting agent. Although phoning them the phone just rings unless you're contacting sales. Only way to really reach anyone. Also the contractor leverhome they use is about as useful as a ashtray on a motorcycle. They came to 'fix' the same issue 3 times ... They also tell you they will fix things before you move in then don't. Been here 5months and they still haven't fixed the things we agreed on. I would just say you need to stay on top of them and then pester them then you will get results.

Vice · 1 December 2024

★★★★★ 5/5

Google

5 star service isn't high enough. Ive bought from Northwood. They are my letting agent for 2 properties and ive just sold a property through them also. All the staff are fantastic and really helpful no matter what you ask or need from them. All the services they offer are fantastic and reasonably priced. We recently sold a house with them and Lauren was brilliant. I spoke to lauren on a tuesday to value our house. By the friday she managed to sell it for us. If that wasnt enough all through the sellling process she was giving me constant updates and even helping push the sale through as quick as possible. Fatastic member of the northwood team and a credit to the company.

D · 5 February 2020

★★★★★ 1/5

Google

PLEASE READ IF YOU ARE A LANDLORD It’s crucial to share my experience with Northwood Bolton, especially when evaluating property management firms. This is a summary of the issues I encountered: They failed to perform credit checks on tenants, which was clearly outlined in the contract and then later attempted to shift the blame to the Landlord for not requesting these checks. Northwood Bolton terminated the contract without the proper notice(again this was outlined in the contract) leaving the Landlord exposed even though it had mentioned to Northwood that the Landlord was currently suffering from stress and anxiety. Their consultant then advised tenants on rental matters during what should of been notice period (as outlined in the contract) when they should have been acting in the Landlords best interests and the tenants started missing payments for the first time. Shockingly, their staff discussed my workplace with external parties and even confirmed this in writing, breaching my privacy. A Northwood employee used my personal information to search for me on LinkedIn and threatened to report me to my superiors if I didn't comply with their demands. The same individual used my personal email to send threatening messages after their tenure as a director ended. This was reported to the Police who ask them to stop. When I reported these serious issues to the new director, they refused to acknowledge them and even stated they wouldn't address the problems. I had to file a complaint with the Information Commissioner's Office (ICO) about the data breach and threatening messages. Even when ICO ruled in my favor, Northwood Bolton's director didn't acknowledge the threatening letter. In my experience, Northwood Bolton is a company that doesn't uphold contracts, fails to protect personal data, and takes no action against harassing staff members. Most concerning is their unwillingness to admit or apologise when in the wrong. Northwood continue to say when the person who sent the emails that they were not employed by Northwood even the ICO have identified that they were employed as a consultant. They have also been found in the wrong and asked to pay compensation by the Property Ombudsman for the Landlord experiencing avoidable aggravation and inconvenience as a result of the unclear and incomplete information when enquiring about a rental review. Be very cautious when considering their services.

Matt · 5 February 2024

★★★★★ 5/5

Google

My partner and I recently closed the sale of our first home! Abbie & Lauren supported us right the way through, they've accommodated our every need from the first viewing all the way through to completion. They chased our brokers, solicitors etc and kept us updated every week without fail, they made a stressful process go through much smoother and took a massive weight of our shoulders. I would recommend Northwood Bolton over any estate agents we've looked at before. They were friendly and welcoming and always treated us with kindness and care. They even got us a lovely card and a moving gift to celebrate the completion of our sale! Thank you ladies 😊

Iona · 1 January 2024

★★★★★ 5/5

Google

We rented from Northwood for 6 years in one property and found the team at Northwood to be really helpful. When reporting an issue with the property (which is done via a online form) we typically received a response very quickly, and then once the landlord signed off on the issue being resolved we had someone round within a fairly reasonable time frame. Providing you look after the property they are very fair with what they view as needing repairs/cleaning or maintenance when doing property inspections & upon leaving the property at the end of the tenancy. Diana was our main point of contact and knew we had taken care of our property throughout our tenancy, she was really friendly and reasonable and whilst as an estate agent they have a client being the landlord it never felt like this and Diana always made sure we were taken care of. Perosnally I think if you take care of a rented home as if it was your own in that you keep it tidy and free of damage then you should always get your full deposit back which we did and we were very grateful as many estate agents in the past have argued for keeping hold of as much as they can but that wasn't the case with Northwood. Our only draw back of renting was our landlord who typically would spend as little on the property as possible, but the team at Northwood always pushed for work to be done to ensure the property remained in a good condition. All safety inspections - electric, gas, carbon monoxide etc were always done on time, and reminders sent which was helpful. Overall a great experience of using Northwood and we only stopped as we were finally able to buy. Thanks again!

Peter · 1 January 2024

★★★★★ 1/5

Google

I rented for 6 months. They cannot answer simple questions easily and will pass it between the office so that a Chinese whisper effect seems to happen by the time they get back to you. They didn't tell me the additional fees to move a pet onto the property even though I specifically asked these questions when first enquiring (complete professional flea spray service £££ even though it is uncarpeted and unfurnished and my cat has ZERO fleas!). MOVING OUT - I checked out of my property with the agent who said everything was fine. A week afterwards, they try to take £125 from my deposit. Here is a part of my letter to them. On check out day, someone from the office whose sole job it is to check in tenants and then check them out came to inspect the property. Whilst the agent was checking the condition of the property she made a couple of observations. 1)There was rubbish outside the back gate. 2)I’d forgotten to clean the oven grill. For point 1) I said that I was going to remove it as I left the property, which I did immediately. For 2) she called their cleaning company and quoted me £20 for this service and wrote this on her notes. Items which have since been bought to light were not an issue on check out day and I strongly believe that they have no legal case to charge for these issues as I had no chance to check the evidence for myself, take photographs if I should disagree or given any opportunity to correct the problems. A) Bathroom One such issue is that the bathroom apparently needed cleaning. I cleaned it thoroughly, the agent didn’t think it needed cleaning and it is only after I have vacated the property that this is an issue. I have had absolutely no opportunity to take photographs to make a case against them. B) Rubbish removal Another point which should the agent done her job more thoroughly was check the items under the stairs for which they would like to charge me an extortionate removal fee to take a few items to a local tip less than 2 miles away. In fact there was some debris when I moved in, under the stairs which didn’t bother me so it stayed there. As I had no photographic itinerary to compare it to sent to me, I feel very angry that they should put this on me too. Additionally, I forgot about 2 small and inexpensive plastic stools from Ikea. If the agent had taken a second to check this part of the property I would have picked them up and taken them with me. This is her job. I am not going to pay for this if she is inadequate and could have very easily prevented this. C) Garden Lastly, the agent checked the garden and said that there were some weeds. I told her that when I moved in there were a similar amount of weeds and there were carrier bags strewn all over the garden which I have picked up. The garden was in a better state now than when I first moved in. She showed me the photo which had a fairly neat looking garden. I asked when that was taken, she said the day before I moved in. I told her that it was a very old photo as I noticed that the fence in the photo was in a very good condition, newly painted etc, whereas the current fence shows signs of serious deterioration with discolouration, the top of the fence has rotted and become jagged and even the last slat has completely broken. She agreed with me that it must be an old photo and therefore I thought that was the end of it. Conclusion I do not understand why this agency employs a person to deliver a checkout service if they are going to then falsify issues after this appointment. They may as well just ask the tenant to lock the door and put their keys through the letter box. ........ I am still waiting for my deposit back.

Naomi · 2 January 2019

★★★★★ 5/5

Google

We have visited Bolton Estate Agent's Office in Bolton to got some information regarding our move. There we found Rebecca, who was kind and interested in our situation. A few weeks later we got back there and we have met Leanne in the matter of looking for a new place to live in Bolton. Her approach was really friendly and helpful. She shown us around in the chosen building, giving access to see 5 different apartments. Any questions came up she was on it to answer them all. She kept in touch, following up our all concerns or needs.That was a great experience to see a very professional, positive attitude. Wish you a succesful life Leanne. Greetings to the team.

Zsuzsanna · 2 January 2019

★★★★★ 5/5

Google

We used Northwood to sell our house. Rebecca and Diana were outstanding and went above and beyond. Their communication was top notch and they were always easy to get in touch with and quickly responded to any queries we had. We wouldn't hesitate to use them again. Highly recommended.

Sally · 1 May 2025

★★★★★ 5/5

Google

Professional and helpful staff , really pleased with the service I received , I would recommend to any of my friends or family ..moving is so stressful after using this company I can say I never had any problems from viewing to moving !! Lauren and Laura were amazing and always prepared to help me anyway they could .

Cindy · 1 January 2023