Entwistle Green Bolton Sales reviews

★★★★★ 1/5

Trustpilot

Avoid if you can

Don’t answer emails or pick up the phone if they know they may have to have an awkward conversation. Completely misinformed us( I suspect on purpose, you know who you are,Ben!) and have avoided all contact with us since. Their & the vendors loss I’d have been happily have increased my offer by another £15k.

Mis · 24 September 2025

★★★★★ 2/5

Trustpilot

Will never reply to you

Viewed a property beginning of October, had a few questions they didn’t have answer to so had to wait, still waiting for reply, had to find out answers myself. Put offer in, no replies from emails, had phone call week later for final offer. Send emails again cause 2 weeks no answer and still never got a reply from those emails, three weeks after putting in offer got a phonecall to say had gone with a higher offer. They never reply to any communication

Adam · 25 November 2024

★★★★★ 1/5

Trustpilot

PLEASE stay away from this company

PLEASE, please stay away from this company!Terrible experience! I rented a house in Bolton more than a year ago after 2 viewings with this letting agency. It was guaranteed the house would be completely clean before moving in. On the agreed day keys were handed to me on the Bolton Office, headed to the house and it was a shock.Kitchen was still filthy, carpets not cleaned, smelly all over, bins full of rubbish, backyard full of litter, no bulbs anywhere working. Went back to office to return keys and was told I had a contract I had to follow (really?!). Showed the pics I took to letting agent there about the state of property and response was I had to follow the contract (had to leave my previous house next day according to plan and move all furniture). Result: had to clean up all house myself and did follow my contract till the end. After moving in I tried to get all stuff sorted and got in touch with their property management service. Guess what? No assistance at all!!! All requests rejected. I was told I had to repair the radiators myself, I had to repair moist in the walls myself and carpets cleaning were not included on their services...At the end of contract I obviously left the property, thinking it would be the end of all this nightmare, but no... They still had more surprises for me...Entwistle Green for 3 months could not, in a single time, get in touch with the landlord to return the initial deposit (no damages after final checks with agent). Landlord was away, then he would not be available on phone, then landlord was abroad.... made a complaint to deposit scheme agency after 2 month of this unacceptable behaviour and got the money back after a week. Strange thing they managed to speak with landlord immediately after complaint was made (?!).very awkward letting agency...I have to say in the overall situation I was always on the losing side...Never again with them. This company can't be trusted. Please stay away from Entwistle Green.

Vitor · 30 December 2019

★★★★★ 5/5

Google

Very nice experience with entwistle green Bolton, i am really satisfied with, their team ,they are helping a lot through out the process

Abhilash · 16 September 2025

★★★★★ 5/5

Google

Entwistle Green are a brilliant letting agent, they make the renting process simple and are always available to communicate with if issues arise. Keely Wright was particularly helpful in my moving experience.PositiveProfessionalism

Lisa · 11 November 2022

★★★★★ 1/5

Trustpilot

Unprofessional

I would strongly advise anyone to think carefully before using Entwistle Green based on my experience.

Danny · 29 July 2026

★★★★★ 5/5

Google

Entwistle Green have done an amazing job in helping us through the process of buying a property. Nothing was too difficult for them. They catered for our every need. I can’t thank Hayley enough for everything that she’s done, especially as I’ve been a nightmare buyer haha.

Chris · 13 January 2020

★★★★★ 5/5

Trustpilot

Very professional letting agents

Entwistle Green Blackburn have been our letting agents for many years. Sherry and her team have always been very professional and proactive and always go the extra mile to organise any work or maintenance required at our apartment. We would highly recommend them if you are looking to rent a property in the Blackburn area.

Stephen · 31 July 2023

★★★★★ 1/5

Trustpilot

Just shocking no service at all.

Just shocking. Property management agents should be regulated properly.I am a landlord who handed over my property to be managed by this company whilst a tenant occupied my property. I have just been given my property back since the tenant left and it has been given back in a absolute disgusting state, which is costing me money to put it right when all of it could have been avoided if the managing agent had done their job. No management service was provided in this instance. Avoid, Avoid at all costs unless you want to be the one paying to get your property back after it's been left in a disgusting state. I question where the true references come from.

Claire · 29 October 2024

★★★★★ 5/5

Trustpilot

Boss job getting my new place sorted…

Boss job getting my new place sorted for me highly recommend no hassle at all thanks Sian an Rebecca

Mark · 16 April 2025

★★★★★ 5/5

Google

Chris and Hayley were very professional and efficient keeping us informed of everything and taking care of all the viewings. They made the process very easy and we would definitely use them again and will recommend to family and friends. Thank you.PositiveResponsiveness, Professionalism

Susan · 11 November 2020

★★★★★ 3/5

Trustpilot

Worst Branch Manager Experience

Worst Branch Manager ExperienceI had the unfortunate experience of dealing with the worst branch manager ever. Initially, they presented me with a lower offer, which was fine. However, they failed to inform me, their client, that there was also a higher offer. When I mentioned that the initial offer was too low and referred to the valuation they first provided, the manager suddenly presented a second, higher offer from the buyers within seconds. This raised doubts in my mind about the transparency of the offers and made me suspect there might be ulterior motives to push the price down or other incentives at play. The manager was, quite frankly, the worst negotiator I've encountered and was rude and pushy on the phone.The initial valuation and approach by another team member were fine, and things started off well. However, a potential deal was missed due to how the initial offer and negotiation were handled. After two and a half weeks, I emailed another team member to reconsider the negotiations, only to be informed that they had made an offer on another property.Since they came on board as part of a multi-agent arrangement, I haven't had any discussions about the market report, except for a copy sent by email . The personalized client engagement was non-existent. When I informed them of the end of my contract, the branch manager herself asked why. After I explained my reasons, none of my subsequent emails were replied to, except for chasing the removal of their advert. This behavior was completely immature, to say the Least. But after the removal I got sent email contract doesn't end till November - the irony. They didn't bother to inform me of this on my initial email. What was once a good estate agent is no longer for me. I have now returned /remained with my first estate agent, who has been absolutely brilliant throughout years as a customer with them.Personally I do no recommend nor come touch their services ever again. @nearly 4k price tag for their fees, the standard is just awful.

Natnael · 15 October 2024

★★★★★ 1/5

Trustpilot

Planned viewing gone wrong

Had booked a viewing, to go view a property they had to offer (got a confirmation text and everything). When going to view the property no one answered the door or was waiting outside. Waited near 30min and when the office finally answered they said the person who was in charge of the keys was on holiday and shouldn’t have booked the viewing in the first place. Adding to all of the annoyment I had to use time off work for this, the company wasn’t even sorry and im also quite heavily pregnant so going to places isn’t comfortable for me either… Conclusion won’t be looking at Entwistle Green Lettings properties anymore.

Beatamaria · 14 October 2024

★★★★★ 5/5

Google

I've just completed my purchase with Entwistle Green and found them to be very helpful and professional. We had moved into temporary accommodation and our living situation was difficult for a time so we were keen to complete as soon as possible. Entwistle were very understanding and Carl especially did everything he could to speed things up and get us over the line as quickly as it could be done. Thank you team for your efforts and support.

Leila · 11 November 2022

★★★★★ 1/5

Trustpilot

Coutrtwide conveyancing own these guys

My partner bought a house from this estate agents and the people were friendly ok people. The trouble is these guys suggested she use a service fior providing the mortgage and conveyancing from a company called Countrywide as they said it would make life easier, so I agreed! WORST DECISION EVER!!!!!!Countrywide were incompetent in setting up the mortgage and the conveyancing side are incompetent, obstructive and obscenely exspensive. Please please please do not take the estate agents recommendation to use Countrywide!!!!What they estate agent fails to tell you is Countrywide owns the estate agents and they use the agents service as salesmen - it’s not impartial advice it’s salesspeak when they say it will be easier etc it WONT trust me If you see a house you love with this agent, buy it but DO NOT USE COUNTRYWIDE

Stuart · 16 June 2018

★★★★★ 5/5

Google

I had a very good experience with their service. Always helpful and make things easier for their customers. Feels like they are happy to help you❤️

Gracieli · 20 July 2025

★★★★★ 1/5

Trustpilot

Would not recommend to my worst enemy

Would not recommend to my worst enemy. A terrible experience with Entwistle Green (Westhoughton branch). The team were never really interested in helping us pursue the house we wanted and made up lies, excuses and tried to delay our purchase as much as they physically could. We dealt with Tammy and Claire who made little effort in easing what should be a fun and exciting experience for a first time buyer. They tried their absolute hardest to keep us from viewing the house, despite the fact we rushed to put together a proof of deposit for them as this was apparently a requirement. They then claimed to have "accepted" our offer.. yet still listed a previous lower offer on their website. They kept taking other offers and completely backtracked on the fact they accepted our offer. Meanwhile, we were still adamant we wanted this house, so we raised the stakes.. so much to the point that both Tammy and Claire claimed that they would be opting for another buyer for a LOWER PRICE. It was never about price.. they never took our offer seriously and tried to delay our purchase from going ahead (by claiming they were having "technical issues").. and it was always me that chased them for updates. If they ever faced an issue, they wouldn't contact me. I had to pick up the phone 5 times a day to get every little update and attempt to hold their hand through the process. It's now become apparent that they never wanted us to hold hands. Service was so poor - Claire (someone who is clearly in the wrong job!) could barely count up our deposit figures. I am still trying to understand what their hidden agenda was, but one thing is for sure... they are rotten to the core and made our lives an absolute misery. What a waste of time and effort. This experience has made me lose faith in the fact that there must be good, honest and hard-working people out there.

Etasham · 28 March 2018

★★★★★ 5/5

Trustpilot

Entwistle Green Lettings aka Best Agent Around !

I Sincerely can not thank Entwistle Green Lettings in both the Bury branch and Bolton branch for their assistance in finding me a rental property that considers pets. I particularly want to say a huge thank you to Lucy (Bolton branch) and Amelia (Bury branch). They where both so lovely to talk to and understood my challenges on finding a pet friendly property. Now they did everything possible to help me in finding me a property that suited my needs and went above and beyond for me. I am so grateful and honestly would highly recommend using this agent for all sales and rentals as they are absolute brilliant. Thank you again Entwistle green you have a loyal tenant for life with me and I will ensure to advise my friends, family and colleagues of the excellent customer service you provide. Couldn't ask for a better agent ! so happy I choose you. Many thank to you all Gemma Salt.

Gemma · 28 February 2018

★★★★★ 5/5

Google

Many thanks to Hayley and the team at Entwistle Green Bolton, I finally have the keys to my home after two years of searching and disappointments. This time with Entwistle Green the purchase went through without a hitch. Excellent customer service and communication, highly recommend.

Lynda · 12 November 2019

★★★★★ 1/5

Trustpilot

I was selling a property with them and…

I was selling a property with them and from the first viewings experience and either poor or clear lack of feedback, l had doubts this was not going to work well. They did not turn up for viewings and the potential buyers had to be escorted by the then tenant?!!

Mr · 2 October 2025

★★★★★ 5/5

Google

Amazing company through and through. I had a pleasant time dealing with Jodie, from the lettings team, as she helped me navigate a particularly stressful time in my life. Her communication and consideration throughout the process is unparalleled. Highly recommend anyone who is looking to get a rental to contact her.

Tom · 16 September 2025

★★★★★ 5/5

Google

From day one Entwistle green have been amazing. So accommodating and helpful. Both Sue and Keely have been unbelievably helpful throughout. It’s been the first estate agents to accommodate for working renters and arranging sensible viewings. Can’t thank them enough for their assistance and guidance. Thank you again, you’re both a credit to the company.

Aimee · 14 May 2024

★★★★★ 3/5

Google

Landlord of property in Bolton and used Entwistle Green lettings for a 3 year period. Communication is poor and they are happy to take their commission and not do much else (e.g the odd phone call, report). Never heard from them in 3 years. … More

Eve · 13 October 2024

★★★★★ 5/5

Google

I have purchased my new property from here. They are very professional, friendly staff specially branch senior manager Mr Chris. Mortgage advisor Kate very experienced. Bridget, Hayley they gave update time to time. I am more than happy with their service. Highly recommended 👌 …

MD · 20 October 2024