Entwistle Green Bolton Sales reviews

★★★★★ 5/5

Google

Me and my partner have been searching for a property to move in together. When viewing a property with Entwistle Green we met with Ocean Warwick who was lovely and showed us round the property in detail and answered any question or concerns we had. This made us want to go through Entwistle Green over other estate agencies. As we work through securing a property Ocean has been nothing but helpful and timely with all communications and shown such professionalism. I couldn't recommend Entwistle Green or Ocean as a lettings negotiator more.

Esi · 16 April 2026

★★★★★ 4/5

Google

We just rented a new house through Entwistle Green. I didn't know that a letting agency returns missed calls until I engaged with Entwistle. I had reached out to many other agencies but got no positive outcome. Many of which never take calls nor reply voice mails. Thank you Ocean Warwick for your professionalism allthrough the process. From the phone conversations, to viewing down to the checks you stood out. You're good at your craft. Very detailed. You can trust her to assist you with every step through the renting/letting process. We look forward to long lasting relationship with your agency. Should you need a home, this is your ideal agency.

Jonathan · 17 March 2026

★★★★★ 5/5

Google

Ocean looked after my move and was absolutely great throughout the whole process. She has made everything very easy for me to deal with and took a lot of the stress away which I really appreciate, She was and is always helpful, supportive and quick to respond if I had any questions in regards to the move, which has made the whole experience very smooth. I’d definitely recommend Ocean and Entwistle Green to anyone needing help with their move to a new property!

Xavier · 17 March 2026

★★★★★ 5/5

Google

I cant thank Jodie Wilson enough for the outstanding support she provided in helping me sort out the energy bills and getting my property back on the rental market. What initially was a stressful and confusing situation was handled with complete professionalism, patience and care. Jodie truly went above and beyond, taking the time to explain everything clearly, exploring all available options, and ensuring the best possible outcome for me. She was proactive, responsive and incredibly thorough throughout the whole process, which made a massive difference. It is rare to come across someone who is so dedicated and genuinely invested in helping customers. Jodie is a real credit to the company, and i wouldn't hesitate to recommend her to anyone needing support as a landlord.

Wahid · 17 February 2026

★★★★★ 5/5

Google

I recently worked with Ocean at Entwistle Green during my house-renting process, and I couldn’t be happier with the experience. From start to finish, she was incredibly effective, responsive, and professional. Ocean always kept me updated, answered my questions promptly, and made what could have been a stressful process feel smooth and straightforward. Her attention to detail and willingness to go the extra mile truly stood out. I’m very grateful for her support and would highly recommend Ocean and the team at Entwistle Green to anyone looking to rent. Thank you for such a positive experience!

Fatima · 1 December 2025

★★★★★ 5/5

Google

We have recently let out our first house with Entwistle green. From the viewing, documentation, paying funds, everything has been super smooth. Ocean has been amazing to work with us and is very fast at responding at any needs or concern's we may have. We are looking forward to starting this new chapter and the process from start to finish has been great. I’d highly recommend Entwistle green. Thank you.

Amber · 17 February 2026

★★★★★ 5/5

Trustpilot

Blackburn branch - Tracy and the team

Absolutely amazing from the start. Went to view a property last week late afternoon, once viewing the property i put in an application to rent the property and was told it could take up to a week for the referencing to come back, the following morning I received a phone called to confirm all my referencing has passed and to arrange a move in date. In all my time renting this has been the most fastest and less stressful experience I have ever experienced while renting a property! They have been so supportive and very helpful from the get go and have also sent me emails to help set up new bills at the new property which has helped alot and really has just took so much stress away. When receiving the keys yesterday the checks done on the property was so professional and every smoke alarm was checked and any not working was replaced immediately with brand new replacements in their cars. Could not be more thankful for how smooth the whole process has gone and how helpful and professional Tracy and the team has been. Absolutely amazing experience and a massive thanks to Tracy and the team at the Blackburn branch! Would highly recommend this company if your looking for a less stressful, professional and very speedy experience. A***

Yasmin · 1 July 2026

★★★★★ 5/5

Google

I had an excellent experience with Ocean at Entwistle . From the very start, Ocean was professional, approachable, and extremely knowledgeable. They made the whole process smooth and stress-free, always keeping me updated and responding quickly to any questions I had. What really stood out was Ocean’s attention to detail and genuine care for making sure everything went right. Moving can often be stressful, but Ocean’s clear communication and friendly manner made it so much easier. I would highly recommend Ocean to anyone looking to rent or let a property, a true asset to the team!

Max · 16 September 2025

★★★★★ 4/5

Google

I recently worked with Ocean Warwick from Entwistle Green letting agency and was very impressed. They were helpful and responsive throughout the process, answering my questions and providing useful advice. Ocean's professionalism and knowledge made finding my first home much easier. I'd recommend Entwistle green to anyone looking for a reliable letting agency.

Chichi · 17 March 2026

★★★★★ 1/5

Trustpilot

We rented out our property

We rented out our property, signed for a full management. Was is a THEFT, unlawfull enriechment into their pocket? Entwistle Green/Countrywide made two incorrect HMRC annual reports that hid their real income and incorrectly made our higher income, ignored our complaints; they also deducted our income rental money by £710 per repairs without a quote, photos, documentation provided to us, and totally ignored our complaints. They done it again. Nobody cared. Another time, they deducted our rental income for repairs that has not been done. Their negligence, ignorance, careless, and damages to our house showed after one rental year, after second year, the market value of our property dropped down by £30000 from year 2023 when cash offer was offerred as high as £139000 by a fast buyer when we maintained our house by ourselves and kept it in tip top condition, inside and outside, before Entwistle Green took over the management. Entwistle Green left the tenants in unrepaired house over Christmas with leaking water on tenants' heads. We terminated the contract, no full check-out report, no inspection report to changes they made to our house with water, electricity or gas, installed a new kitchen without any permission, the house was left after tenants moved out leaving damages, a dirt, a mess. In addition, unclaimed insurance, unpaid rent, the repairs in 2025 and 2026 paid from our rental income deducted without our consent or permission, the value of our property dropped down by £30000 as Entwistle Green left it, ignored our complaints, Entwitle Green is a part of Countrywide Group and Connells Group. Nobody cared. Is it way do deal with clients? Is this way of their wellfare? Their ignorance, putting phone down, refusing to say their name, no replies, missing rental invome, chaos-mess in their money reserve that did not match the figures, negligence, nonody knew what the other person was doing, several people answered differently or the opposite facts,...

Jana · 3 April 2026

★★★★★ 5/5

Trustpilot

Couldn't recommend more

After being scammed with purple bricks I was very weary especially having 2 young children! However from start to finish entwistle green was really helpful really good with communication and couldnt of got the location or house any better for us it has took me 5 days in my new house for it to sink in but I cannot recommend entwistle green enough! Thank you Tracey and team

Jenny · 25 May 2026

★★★★★ 1/5

Google

Spoke to Ocean . Seemed helpful & said she'd ring me back same day after establishing my criteria. That was over a week ago. Can't reccomend as first impressions last. Such a shame as we were ideal candidates, weren't in a chain, flexible re viewings as we lived close , ideal buyer, no adverse credit, high credit score & references.

Ms · 19 September 2025

★★★★★ 5/5

Google

We recently rented a house through Entwistle Green and has been a great experience, special thanks to Ocean for answering any questions we had and being quick to come back to us, she has been brilliant to work with

Jym · 17 March 2026

★★★★★ 5/5

Google

A massive thank you to Ocean at entwistle green for finding me an property to rent, She was very professional and everything ran very smoothly and quick . A top quality Service from start to finish Thank you

Matthew · 17 February 2026

★★★★★ 5/5

Google

We had our first appointment with Andrew from countrywide mortgage services at Entwistle Green, Bolton back in May. We were warmly welcomed by Bridget to begin with. Our whole experience with the branch has been just brilliant and we cannot fault them. Andrew, our mortgage adviser, had been incredible, Bridget arranged to show us around the house at short notice and went out of her way. Chris, the branch manager, kept us updated and chased things up for us, as did Hayley before leaving. Matthew was also fantastic on the viewings we had with him and was really informative. We completed on our house purchase yesterday and wouldn’t hesitate to recommend Entwistle Green, Bolton.

Nicola · 27 October 2024

★★★★★ 5/5

Google

We have been dealing with Sue Gosling through the process of our move, she has been nothing but communicative, approachable and lovely throughout the process so far. She has done her best to make sure the process has been as quick as possible. Any questions I have had Sue has answered as soon as possible. I have never felt like I have had a silly question, Sue has made us feel so at ease. I would definitely recommend Sue!!

Millie · 27 October 2024

★★★★★ 1/5

Trustpilot

Booked a valuation with anna

Booked a valuation with anna. Visit was short she was very brief and not much help. Thought the valuation was poor compared to others x her manner was impersonal x promised follow.up email which never came . Would not advise anyone to use this service . J jones

Jacqueline · 27 June 2026

★★★★★ 1/5

Google

I am writing to formally express my dissatisfaction with the services provided by your real estate agency. Unfortunately, my experience has been extremely disappointing. Your agency has not been honest in dealing with tenants. In particular, when it comes time to return the security deposit, money is deducted under various unreasonable and unjustified excuses, which is completely unacceptable. Additionally, your team shows little to no responsibility when it comes to handling maintenance or issues related to the property. Requests are ignored or significantly delayed. The lack of professionalism and reliability has caused unnecessary stress and frustration. Based on my experience, I would not recommend your agency to anyone. I strongly advise others to avoid renting properties through your agency, as the service does not meet even basic standards of trust, responsibility, or customer care.

Niki · 17 February 2026

★★★★★ 1/5

Google

Recently viewed a property for sale. The estate agent made us feel very awkward by following us round everywhere. When we asked very basic and common questions such as 'how old is the boiler?' we were met with 'I don't know, I just do the viewings'. I even emailed some questions to them 7 days ago and had no reply. It may not matter to them, but when I'm potentially making the biggest purchase of my life, it's important that basic questions are answered so I can make these big financial decisions. If they handle viewings in this poor way, I dread to think how they handle the whole buying/selling process!

Lucy · 17 February 2026

★★★★★ 5/5

Google

Keeley who works for entwistle green in Bolton as helped me and my brother out greatly. Fast and fantastic service. We viewed the house on the Monday 3rd of June in the morning. Got home rang after dinner. Paid deposit in the afternoon to hold the house for me and brother. It was easy to sign and fill in forms online. Keeley deserves to win a award for her outstanding service, helpfulness, politeness and a professional at work. Thank you again Keeley for all your hard work helping me and my brother out so quick. I recommend Keeley at entwistle green in Bolton to help anybody to move home. Thank you. Andrew Middleton 👍

Andy · 13 July 2024

★★★★★ 5/5

Trustpilot

Rental Property Search Made Easy

I was searching for a rental property with very specific requirements, which made the process quite challenging. Bella was absolutely incredible throughout the entire journey. With a perfect balance of patience, persistence, and professionalism, she guided me through every step and went above and beyond to ensure that all my needs were met. Thanks to her dedication and tenacity, she was able to secure the perfect property for me, something I couldn’t have achieved without her support. I am deeply grateful for her hard work and expertise. Thank you, Bella!

Peter · 18 August 2025

★★★★★ 5/5

Trustpilot

Great agent to sell through

I worked with Alex, Jess and Matt at the Old Swan branch. Great team and helped pushed the sale through. I have used them twice and will use them in the future for future sales. From setting up viewings to chasing the buyer, they were great. Thanks team

James · 30 April 2026

★★★★★ 1/5

Trustpilot

Obstructive and awful experience

This is a review for the Bury branch. I am an 84 year old widow and I am absolutely disgusted with the way this company acts, and I will be pursuing them further, through the Property Ombudsmen. They were not providing an adequate service, with hidden charges and poor value for money, and when I tried to change to a different estate agent they claimed they were not receiving any emails. I know for a fact they were sent these emails by the other estate agents, as we were cc'd in the email chain, and Entwistle Green are just being deliberately obstructive. They have carried on in this way for the past few weeks, and they are causing me a lot of stress.

Jasmine · 6 August 2026

★★★★★ 1/5

Google

I previously left a good review for Entwistle Green because, at first, they were absolutely amazing, so helpful, attentive, and quick to respond. Everything felt smooth and professional, and we genuinely thought we were in safe hands. Sadly, it’s all turned out to be a complete waste of time and money. We paid both the holding deposit and tenancy deposit for a property after being told everything had gone through, that the landlord had agreed, and that we were due to collect the keys on the 29th. We were reassured multiple times that there were no issues, even sent information to set up our utilities, and told to go ahead and arrange furniture and deliveries. Based on that, we spent hundreds of pounds on furniture, Wi-Fi installation, and other essentials ready for move-in day. Then, the day before we were due to move in, we received a call saying the landlord had not signed the tenancy agreement and had pulled out, meaning the tenancy was never actually confirmed. This was completely shocking after being told everything was approved and ready to go. To make matters worse, the same property has since been re-listed with another agent (Adore Property) at the same price, which makes us question whether the landlord truly pulled out or whether the situation was mishandled by Entwistle Green. Although a refund has been agreed, we’ve been told we’ll have to wait nearly two weeks to receive it, leaving us unable to rent elsewhere and out of pocket for cancellation fees. What started as an excellent, friendly experience turned into one of the most stressful and disappointing situations we’ve ever dealt with. Would not recommend, the staff were lovely at first, but the lack of communication, internal errors, and complete mismanagement have caused us unnecessary stress, financial loss, and a huge amount of frustration.

Liam · 22 November 2025