Every review we hold for the Bolton office, from every platform, shown as written. First names only.
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5/5
GoogleI had a very good experience with Entwistle Green Bolton. Ocean Warwick was extremely professional, patient, and helpful throughout the whole process of renting our new home. She was always friendly, responsive, and made everything so much β¦
Farhad Β· 17 September 2025
Agent replied Β· 8 October 2025
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleThis Estate Agent are a team of whom work together as a solid foundation with their main goal in mind to be able to position clients onto there next transition.
I sold my house with this Company, it was Matthew the valuer of whom placed my home on the Market after it came off of the market with another agent who let me down so many times in finding buyers who were not qualified for the purchase of my house. Naturally my confidence was low because of this at the beginning as I appointed this company but Matthew assured me he would get me across to my dream home on the coast and within 2 weeks my property was sold on behalf of Entwistle Green, Bolton. Matthew is a delightful professional and easy speaking individual with warmth and has a manner with him that whilst always remaining professional has a flair to give the best advice and delivers his confidence to make one feel you are in safe hands. The process of selling my home was then under pinned with the support of Chris Lowe the Branch Manager he was by my side every step of the way, always available to speak to with any concerns I had and very responsive in returning calls and emails. Chris has so much patience and his re assuring gentle manner instinctively keeps you feeling strong in mind through the processes. Chris is highly professional and as a branch manager its plain to see he knows his craft very well indeed.
Courtney answers the phone at the office and I have had the pleasure to meet her in person. A very pleasing young lady always happy to assist wherever she can.
I would strongly recommend this branch to sell your property, after being with another letting agent before these I know the difference and Entwistle Green Bolton, far out weigh any other Estate Agent.
Within 6 days from now I will be living on the coast and it was through this wonderful team that crossed me over and made my end goal a reality!
"Thank you so much Chris Matthew & Courtney my heart is full you are ....
'Simply the Best'
Mrs Suzanne Taylor-Unsworth
Suzanne Β· 16 December 2023
Agent replied Β· 10 November 2024
Many thanks for the fantastic recommendation, kind words and 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleOcean was absolutely fantastic, she kept us up to date throughout, highly recommended!
Adam Β· 10 April 2026
Agent replied Β· 17 April 2026
Thank you for your kind words! We are thrilled to hear that Ocean provided exceptional service and kept you updated. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe used Entwistle Green for the sale of our house. They were great from start to finish. Hayley kept us updated throughout the communication from her was great. Chris came round and valued the house and got us all set up again he was really helpful and explained the process throughly. Kate was really helpful with mortgage advice. We would definitely recommend Entwistle Green to anyone selling their house.
Laura Β· 13 July 2024
Agent replied Β· 10 November 2024
Many thanks for the great recommendation, 5* review and your kind words Laura. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI've just moved from Dubai to the UK with my family. As a new comer in the UK and trying to find a home for me and my family, it is was really tough. When I thought I couldn't find any one to give me a break and let me rent their property, I got a call and the lady told me her name is Katie and she's received my inquiry regarding a 3 bed for rent.
Katie Critchley, the lettings negotiator, was really amazing. Even though I was in London at that time and couldn't do a physical viewing, she told me she will go to the property, do a video and send to me, and true to her words, she did.
I've lived in Dubai for over 2 decades and in all my years of renting properties in Dubai, I've never encountered any agent or a member of the staff with such passion and dedication in their work and happy to go the extra mile for a customer. Katie Critchley made the whole process smooth and seamless and even when I explained to her that my family is in an Airbnb and would love to move into the new place at a particular date, she made that date happen for my family and I.
Working with Katie is really and truly amazing, Katie is awesome, she is truly God sent to me and I'm happily she called me that day, and I highly recommend her.
Talking about customer satisfaction, I am very satisfied. Her communication was impeccable, her attentiveness and the pleasant personality I hear from her voice whenever we spoke is second to none. When I get her email, it lit up my day.
Katie, you are indeed God sent to me and my family.
Thank you, because of you, my family has got a new home.
Mercy Mathew & Mathew Iriele.
N.D Β· 11 November 2023
Agent replied Β· 10 November 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleDealt with Hayley Young who has been beyond helpful - I could not have asked for a more supportive and helpful agent to assist my clients with their sale. None of the usual chasing and scaremongering to push through a matter, just a continued and genuine desire to assist all parties, ,including the lawyers, to achieve a desirous outcome for all. If all agents were as fantastic as Hayley at Entwistle Green, the conveyancing process would be far simpler, and faster! Thank you Hayley, from myself and my clients.
Louise Β· 11 November 2023
Agent replied Β· 10 November 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleI would highly recommend Entwistle Green Bolton. From start to finish the contact, regular updates and support was second to none. We personally experienced quite a stressful process no fault of Entwistle Green and Chris was outstanding. His professional manner, support and experience enabled the sale to finally exchange contracts. He is a true asset to the company. I would highly recommend Entwistle Green to anyone selling or buying a property. Thanks again to the team at Bolton you are all amazing π
Lynsey Β· 11 November 2023
Agent replied Β· 10 November 2024
Itβs really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
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5/5
GoogleI purchased a home from Entwistle Green estate agent in Bolton.. Kate the mortgage advisor was absolutely brilliant.. she made It all seem so simple and took all the stress from me .. I even emailed her on her annual leave and she responded.. Kate can't do enough to help her clients.. Well done Kate keep doing what you are doing π.. I'd also like to thank Christopher his side ran as smoothly as kate's.. once again thank you all at Entwistle Green.
Jason Β· 8 April 2025
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5/5
GoogleAmazing customer service. I dealt with Keely and Katie and they have been so much help. I felt like they really wanted to help me and make sure everything was on track, especially when having to deal with my previous landlord. I can not thank Keely enough for all the help and time she has spent getting me my new house, I cannot wait to move in. Thank you so much Entwistle Green in Bolton
Victoria Β· 16 December 2023
Agent replied Β· 10 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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5/5
GoogleI have found them to be excellent. Their professioanlism, politeness, etc - but also prompt. Which was a great help and so welcome. Primarily, dealt with Katie from their office. Who has been nothing but a source of information, assistance & support throughout. I looking forward to my move next week a little less burdened with all the usual "moving stresses" that always accompany these things. Thank you to them, & especially Katie who handled it.
D Β· 11 November 2023
Agent replied Β· 10 November 2024
Thank youfor your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleJodie was great and really helpful made the process really fast for us!
Denisa Β· 17 February 2026
Agent replied Β· 17 April 2026
"Thank you for the fantastic review! We are so delighted to hear that Jodie provided quick and helpful service during your experience with us. Kind regards, Lucy, Customer Feedback and Support Team
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4/5
GoogleThe whole rental process was done seamlessly. My friend checked the apartment here in BL1 and it happened to be suitable for us. I just hope we finish up with the final stages soon so we can move into our newly rented apartment. And I hope the heating and water system works perfectly. Many Thanks to Entwistle
Samuel Β· 17 March 2026
Agent replied Β· 17 April 2026
Thank you for choosing Entwistle for your apartment rental needs! We're glad to hear that the process was seamless and that the apartment met your needs. We will make sure that the final stages go smoothly and that the heating and water systems work perfectly for you. Best wishes, Lucy, Customer Feedback and Support Team
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1/5
TrustpilotOne of the workers Beth was great andβ¦
One of the workers Beth was great and helpful till we had to speak to a manager to secure the place and turned out the manager was a proper angry person with short temper thinks she owns the company. Also thinks she can speak to customers however she wants all reviews are bad be aware
Ahmad Β· 10 October 2025
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5/5
TrustpilotWe have just sold our property usingβ¦
We have just sold our property using Entwistle green would highly recommend very helpful from the beginning until completion day Julie was fab she kept me up to date with everything
Mariemma Β· 30 April 2026
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1/5
TrustpilotThis company are thieves
This company are thieves. Beware of them. They call you unlimited to convince you to rent a property and when you pay Deposite they tell you that your reff failed and hold onto your money. They do it to immigrants and target people of black race. They target immigrant who newly migrated to the company and try to get money from them. They defrauded us 1 week Deposite. Thieves. Thieves thatβs what theyβre. Expecially the staff
Omogbai Β· 21 May 2026
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5/5
GoogleI contacted Entwhistle Green on Monday interested in a newly added property. Spoke to Jemma who was just amazing. She had brilliant customer service, a warm nature and on the ball from the get go.
She arranged a viewing for the next day at 8AM before she even started work! Jemma got all the information we required to us straight away and asked all the important questions.
The process has been so easy and stress free, Jemma is a true credit to the company!
I hope to work with Entwhistle Green again in future, the best estate agents we have dealt with for a long time. Itβs refreshing to have honest and down to earth people whoβs priority is you.
Thank you again Jemma for everything!
Paige Β· 12 January 2023
Agent replied Β· 11 January 2025
Thank you for your excellent 5* review and your kind words. Kind regards, Lucy, Customer Relations.
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5/5
GoogleExcellent and amazing service by Jemma Graham at Entwistle green. Itβs always a nervous time looking for a flat but from day one Jemma made the process an easy one. She was easy to talk to, great sense of professionalism and understanding that she had. I called a few estate agents in the greater Manchester area and Jemma was the one that stood out for me. She sent me a tour of the flat via online after I couldnβt make the viewing, this was going above and beyond to a great effect. She also helped me pick a place according to my budget and location requirements, this was phenomenal service and I canβt express my gratitude enough for Jemma. This experience has definitely made me want to rent with entwistle green in the future, should the need arise.
Mohamed Β· 12 January 2023
Agent replied Β· 11 January 2025
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAbsolutely amazing service and very prompt in communication and highly professional.
I would recommend Entwistle green to anyone looking at buying and renting.
We applied for a home and in 6 hours we viewed, applied, references where back and confirmed we got the property.
A** service from jodie and very helpful
Avalon Β· 17 March 2026
Agent replied Β· 17 April 2026
We are thrilled to hear about your positive experience with our team at Entwistle Green! We pride ourselves on providing prompt, professional, and efficient service to our clients. Thank you for recommending us. It means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI found this property and a gentleman called Carl answered who was very helpful and polite. He said he would call me back in 2 weeks as tenants had COVID. I forgot as I looked at different properties but he stuck to his word and he booked me in for viewing. Then Carl went to the extra mile and said that they can beat my broker's quote. I was very hesitant and thought that it was not possible and after speaking to Kate (the broker who was also amazing), they managed to get me a cheaper deal which was a relief because my previous brokers were a nightmare.
In regards to the whole mortgage process, it was very smooth, they kept me updated along the way and did not run into any issues. They were easy to contact and would call us if need be.
We are extremely grateful to Carl and Kate, they are an asset to the Entwhistle Green. I would definitely be using them for a long time and have also told family and friends to use them.
Keep up the great work!
Shaif Β· 11 November 2022
Agent replied Β· 10 November 2024
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleBolton Entwistle Green estate agents have been so helpful and truly have gone above and beyond for us in finding a property where we havenβt received this service from other estate agents we have dealt with. They have no idea how much they are helping. Jemma is such a lovely person really helpful I can see why she is the branch manager. I especially would like to mention Keely who we met with to view one property she was so lovely and so professional knew exactly what she was talking about and it made us come away so much more positive and will be forever great full for the extra service thatβs been put in.
Charlotte Β· 11 November 2022
Agent replied Β· 10 November 2024
Many thanks for your kind words and amazing 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI am delighted with the service I received from Entwistle Green in the sale of my property. I was selling from a distance, so it was important for me to get the right estate agents in place who would take the time to understand my specific needs and requests. I chose EG despite them not being the cheaper of all my options, but they were attentive and that was worth the extra. The team, in particular Carl, who managed my account professionally, and also Chris, Hayley and Stephen, were all superb. They understood my requests and respected them. They were super efficient at finding potential buyers (sale agreed within 3 days!), they were patient and never pushy. I was kept informed and whenever I got in touch, they were very responsive. I would use them again should I have property needs in the future. Thank you for a very smooth process.PositiveResponsiveness, Quality, Professionalism, Value
Tehira Β· 11 November 2022
Agent replied Β· 10 November 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotBe aware of Entwistle Green, Countrywide Group, under Connells Group in the UK
We signed a contract for full management with Entwistle Green in Widnes (co-firm of Countrywide and Connells Group) to rent out our property. They caused us damage on a value of our property by about Β£30000. They concealed their income in Annual tax report to HMRC repeatedly, ignored our complaints, refused to do check up, charged us money for work which has not been supported by any evidence, they charged us for uncomplete services, they have not cared about the law and the rights, they puy phone down or did not pick up their phone, the have not replied, ignored us to provide the documentation, they told answers differently from thr facts, and also the opposite between their workers, they caused irretrievable damages to us-landlord. Entwistle Green and Countrywide team went on Christmas holiday and knowingly left a leaking water on the tenants' heads. They were irresponsible ignorants, uselest unprofessionals, told us the lies, has not provided documentation and services ordered by the law, uncomplete documentatipn, reports, in entory, and check-out report for which they charged us they deducted our rental income without any documentation, quotes, photos for and after repairs, they allowed tenants to change a whole kitchen without our consent, if they changed gas, electricity, or water they had not made the revision reports, they caused us-the landlord many problems, they have not cared about 6x unpaid rent in two months arrears but told us that everything was fine, that the tenants were happy. They made us to feel that we were robbed and the law was ineffective to protect us-the landlord.
Anna Β· 4 April 2026
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5/5
GoogleWe recently had a fantastic experience when starting a tenancy for one of your properties in Worsley. Katie Critchley was very helpful and her response times were prompt. We could not have asked for better service and she was always available by telephone and email to answer any queries we had and get back to us as soon as possible. Very excited to start our new adventure!
Katie Β· 11 November 2023
Agent replied Β· 10 November 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI am so happy to have had Entwistle green as my agent when buying my first property. From the very beginning Hayley Young was so helpful, each time I called with a query or advise she was there with all the info. I would recommend Entwistle Green to anyone in the future & would definately use them again myself. Everything was very smooth and always felt I was in good & honest hands with each communication.PositiveResponsiveness, Quality, Professionalism, Value
Rebecca Β· 11 November 2022
Agent replied Β· 10 November 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.