Trusted Agent profile · Bolton
★★★★★
538 reviews across 2 platforms
32 Deansgate, Bolton, BL1 1BG, BL1 1BG
Entwistle Green's office in Bolton, at 32 Deansgate, is rated 3.6 out of 5 across 538 reviews on two platforms, including 271 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Entwistle Green Bolton Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bolton.
Every review we hold for the Bolton office, from every platform, shown as written. First names only.
5/5
GoogleA very positive experience using Entwistle green. My agent Carl was very quick to pass on any new information and was very patient when issues with my case arose. My mortgage consultant Kate was also very helpful. Would definitely use again.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleAmazing service! We were purchasing a house from them and from start to finish they were nothing other than great. Carl was excellent, he was professional and ensured that every phone call and email was responded to promptly. I would go as far to say that Carl was actually more help in the process than our solicitor. I highly recommend them and when I come to sell I will definitely use them.
1/5
TrustpilotStay well away! They will Gazump You
Only gave one star because I couldn’t write a review with zero! These people are liars who are just trying to get as much out of you as they can. Two and a half weeks ago I viewed a house to be told the lady was wanting a quick sale. And to make a offer and the next day final offers would be took to be fair and not mess anyone around! I made a offer. The next day I was asked for my highest and final offer and told no more offers would go forward from here. A few hours later I was told my offer was accepted. I then got this in writing two days later and was told the house was taken off the market and no viewings would take place now I had my offer accepted. I have paid solicitor fees to get searches done, I have paid the Morgage advisor because he has sent off for our Morgage. Our help to buy isas have been closed and sent for. Today I have a call to say someone else has put a higher offer in and I’ve lost the house. Gazumped! Entwistle green are unprofessional and lie stay well away ! The house is still on Zoopla and right move it has not been taken down! Now I have no house and hundreds of pound out of pocket for fees one paid for trying to do everything right for the sale! How is this fair !
5/5
GoogleThe best estate agency I’ve dealt with. Kept me informed all the way through the progress of the application for rental. Lovely to speak to over the phone very responsive to emails. Keeley, Chloe and Lucie were a pleasure to speak to. Thank you.PositiveResponsiveness, Quality, Professionalism
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleReally good experience once again with Chloe. She handled the move out of the last tenants smoothly and filled my house with new tenants - at my rental asking price - immediately! Very friendly personal service; I would recommend Chloe and Entwistle Green to everyone.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleKeely was really friendly and helpful with our move to Bolton. Would recommend using Entwistle Green for any property searches. She made our life very stress free with moving and responded quickly every time! Thank you Keely!PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI 100% recommend Entwistle Green Allerton
A big thankyou to the ladies at Entwistle Green Allerton, especially Gail, Bev and Ellie. We have several properties with various agents but these are by far the best agents we have used. We are renting out a flat in Allerton, it needed some work doing, we had problems getting tenants in. Within 3 weeks of contacting Entwistle Green, they have sorted out all the work at the best cost with little involvement from us, advertised it and got a great tenant in who is paying 6 months in advance. They did it with a smile, professionalism, hard work and they really seem to enjoy their job. We are on a full management agreement and don't expect to spend anywhere near the time or stress we previously had with this property, leaving it in their capable hands. I am now giving Entwistle Green Allerton the management contract for my HMO in Manchester. I fully recommend this team, haven't got a bad word to say about them.
5/5
TrustpilotI was really impressed by…
I was really impressed by professionalism, support and kindness of staff at Widnes/Runcorn office, especially Amy and Oliver. They are there to answer all your queries and go a mile to help in whichever way. I do recommend Widnes office in all aspects of letting and selling issues. Can't thank you both enough. Cheers
5/5
TrustpilotGreat service and support
Grace was absolutely great from beginning to the end. Personal touch and concern for both buyers and seller made the process much easier. The whole process from setup to launch was well managed. Photo service and marketing helped for a quick sale.
5/5
TrustpilotTelephoned yesterday and spoke with…
Telephoned yesterday and spoke with Gail at Entwistle Green, Allerton. I feel I need to break a habit of a lifetime to recognise outstanding service. I found her to epitomise everything I believe in when delivering exceptional service. To summarise my thoughts: · Diplomatic · emotionally intelligent · highly knowledgeable, able to explain complicated points in a simplistic way and come up with options. Gail is clearly someone who enjoys what she does, as it was very clear that customer service is intrinsic as she's a natural. She has certainly set the bar and should be used as a benchmark for others. Gail has the right attitude - (something that cannot be trained)Entwistle, look after her, as I wouldn’t hesitate to recommend her to others, as she will rise through the ranks of any organisation!In an industry that is constantly bombarded with negativity, it was great to come across a shining example of a true customer champion. Gail is a wonderful ambassador for Entwistle Green and the overall industry. It’s been a pleasure to write an unbiased positive review. Mrs P.
5/5
TrustpilotEntwistle green allerton road
I contacted entwistle green about a property i wanted to view to possibly rent, i was in a position where i had to find somewhere quickly and very close to christmas so with two young children i was understandably extremely stressed, Alex Oshea answered my call and from that moment on the stress began to fall away, Alex was very professional but also caring and empathetic to my situation and did all she could to help me, i truly feel she went above and beyond what most people would do these days, whilst remaining professional and keeping within covid safe guidelines when we met, Alex is a true professional as problem solver and she was a joy to liase with, keeping me informed of all relevant information at every step of the way , thank you so very much Alex i hope you know how much i appreciate all youre hard work many thanks wonderful lady. Excellent at youre job and heart of gold. Thanks so much. Vikki. X
5/5
GoogleChris and the team at Bolton were great in advising my Auntie as to the best way to sell her property. Her health issues meant we wanted a quick and stress-free process and that's exactly what we got. Great people to deal with and can't thank them enough.PositiveResponsiveness, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
Trustpilotused them before and was helped through…
used them before and was helped through the whole process Mandy boot was supreme to say the least knowing I have good contacts and all will be sorted it a huge help to me
5/5
GoogleThe service from start to finish was excellent. Carl Barnes was especially helpful. He was always there and even opened up the house for us on multiple occasions. I cannot thank him and his team enough.
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotHelpful advice and courtesy when dealing with Gail
Not sure if helpful for most, but in my search for a rental flat that would accept pets (yup, still in 2021) Gail Hines was a pleasure to speak to and whilst I didn't have any viewings or secure a property via Entwistles, Gail was able to advise me on a few things that may help with my search, instead of "No, sorry no pets, good bye" that I received from so many others. Thanks again Gail.
5/5
GoogleThe team at Entwistle Green in Bolton have been fantastic in supporting with my recent sale. I can't thank Chris too much for the effort and commitment he showed in making sure things kept moving, even through this difficult time of Covid-19 lockdown. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleEntwistle green have been very helpful in organising my first flat to rent. Keely was really helpful and genuine, she had a very friendly approach and made me feel at ease with the whole process from viewing the flat to signing papers. Thankyou!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery warm and professional people😊 …
We are thrilled to hear that you had a positive experience with our team! Providing warm and professional service is our top priority. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI have just sold my house with Entwistle Bolton and would definitely recommend to anyone selling their house. All of the staff I dealt with were extremely, friendly and efficient. A special thank you to the manager, Christopher, who went the extra mile to help and advise when needed. A smooth and professional selling process. Thank you.
Thank you for your thoughtful 5* review and recommendation Audrey! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI needed to move from my current…
I needed to move from my current private rental property & ideally wanted to stay with the same letting agents However when I viewed a property with Gail J hines I decided to go with Entwistle Green Allerton and All the staff in that office are extremely helpful As English is my second language I felt that they allowed extra time to explain things From the very start everything was so efficient and ran smoothly. We were updated daily on the progress of moving out and they couldn’t do enough for us!
1/5
TrustpilotAwful customer service
Entwistle Green Allerton made renting for us such a stressful experience. From the beginning there were issues - our agent sent us setup documents for the wrong address, emails were ignored and they generally seemed to have no record or notes for us whenever we spoke. Case in point: I received a call whilst on holiday to come in to sign our tenancy agreement. I explained that we were in Australia(!) and that I had asked repeatedly before leaving if there were ANY documents left I needed to action, which had obviously been ignored, and the reply I got was, "well, we need it signed by 4pm today." The fact we had to pay an admin fee was the biggest joke. We also had issues with a leaking shower which was, again, repeatedly ignored leading to significant damage to the property and a costly repair. Entwistle Green said that they had 'not deemed the issue serious' and as such had ignored it, but didn't notify us or our landlords of their decision - water damage does not fix itself?! This led to months of stress and wasted time chasing for us as the issue was reported to them in September 2019 and it was not repaired until April 2020. At no point did we receive an apology or explanation for how poorly it was handled. Even when we left our rental contract, I couldn't get a straight answer about receiving our deposit back and again had to chase multiple times because my emails were ignored. I wouldn't recommend this branch to anyone.
5/5
TrustpilotProperty sale/purchase
The process to sell and purchase a property started January 2020 pre-Covid. Laura surveyed the house, I was so impressed as to how prepared she was with all paperwork and documentation she brought with her to the appointment this is what swayed me to go with Entwistle Green, Westhoughton. After the appointment most of my contact was with Tammy who was always there to provide support and advice. Things went quiet for a while with the sale process as a result of Covid and people being furloughed once things started to return to some form of normality Tammy was there every step of the way constantly providing reassurance, I could not fault the services they provided.
1/5
TrustpilotMy partner has bought a new build…
My partner has bought a new build through these guys, zero communication, every time she calls they just say the main guy is in a meeting they’ll get him to call her back, never does. Sent emails to the guy & he never replies. Was meant to move in about 3 months ago and still no idea of when the move in date will be. All as it takes would be to email every person updates of where they’re at with a move in date.
5/5
GoogleFrom spotting our ideal home in the Bolton branch window and speaking to Chelsea for details she was very helpful and friendly. We are now living in the property and can’t thank Chelsea enough for her attention to detail, giving advice and always being there when we needed her help
Hi Susan, thank you for taking the time to leave such a great 5* review! I'm delight to read of the friendly, attentive and professional approach of Chelsea at Entwistle Green. Best wishes, Tracey.
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Tell us what you need and we'll put you in touch. Entwistle Green Bolton Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bolton.
