Entwistle Green Bolton Sales reviews

★★★★★ 1/5

Trustpilot

Entwistle - Old Swan Branch

Old Swan Branch - As a company they are abhorent and make the process for first time buyers stressful and difficult. Rang up for several properties, no viewings offered as was supposedly under offer, took copious amounts of information, offered a paid package to search and offer first viewing options before properties come on the market. Bombarded me daily with sales pitches and mortgage advise deals emails and other nonsense. I have continued to block and report. Money hungry scammers.

Your · 23 May 2024

★★★★★ 5/5

Google

Excellent customer service, the staff is very friendly, will have you find your perfect house.

Aditya · 18 August 2025

★★★★★ 5/5

Google

Entwistle Green helped me find a wonderful apartment in Bolton, and I was pleased with their service. I highly recommend them for all of your rental needs! Katie Critchley, my agent, responded promptly and helpfully to all my inquiries and requests for information. It was my first time renting a property in Bolton, and she walked me through the process. Katie, my wife and I appreciate your exceptional service!

Mohammed · 11 November 2022

★★★★★ 1/5

Trustpilot

I WILL NEVER USE THIS AGENT AGAIN

I WILL NEVER USE THIS AGENT AGAIN, so unprofessional and unorganised and the most rudest women who deals with deposits. I had lived in my little flat for nearly 13 years very happily only be told that the owner was wanting to sell, this isnt the issue, the issue is how i was managed by the Allerton Road branch and the rude and obnoxious the lady who deals with deposits. i spent many hours cleaning the apartment before leaving and had photographic evidence of this only to receive a report to the contrary saying it was dirty dusty and in a state of disrepair, i looked after this property whilst there and it was spotless when i left. I really want to make a complaint about the whole thing but i cant find an email address to contact.

David · 9 May 2024

★★★★★ 5/5

Google

Dealings with Keely were exceptionally efficient. 5 stars!

Will · 11 November 2023

★★★★★ 1/5

Trustpilot

How do they get anything done?

Dreadful. Told us that we had to be there in person to view properties when we're trying to move from another city and work full time so we can't go in person. Won't do virtual viewings or phone calls for us and won't accept offers without viewing the property first. Shambles. How do people move cities when they can't be at all accommodating for anyone else's needs? Embarrassing company and embarrassing policies. Totally unhelpful staff who just sigh down the phone at you. Makes moving so much more stressful when it's completely unnecessary. Just offer virtual viewings!Edit: made the long trip for a viewing. They didn't even bother to show up. This was after changing the time at the last minute and getting our booking wrong multiple times.

Anon · 14 April 2024

★★★★★ 5/5

Google

Sold two houses for us now and each time have been superb, responsive and always professional even though they were being furloughed. Big thank you to Stephen and Hayley!PositiveResponsiveness, Quality, Professionalism, Value

Janie · 11 November 2020

★★★★★ 5/5

Google

From the start I have received 100% customer service from all the staff I have had the privilege to meet and speak with at Entwistle Green Bolton. They are professional, helpful, knowledgeable, polite and friendly. They have excellent inter personal skills immediately obvious when I dealt with them initially by telephone and then swiftly in person for viewing the property, visiting the office to sign and the final meet up to give me the keys! There ease and efficiency shone through as they made the whole experience enjoyable for me with there care and interest. I would certainly recommend them as they have been a delight to deal with and I can’t thank them enough. I feel very fortunate to have had there support and feel they took good care of me. Thankyou

Angela · 11 November 2020

★★★★★ 5/5

Google

The best Estate Agents by far! Well worth the fees paid. Everyone who works there is professional, helpful and friendly. The process of selling my house was complicated but Carl Barnes and Christopher Lowe took the stress away and I can't thank them enough. They made endless calls to keep the sale moving and kept everyone informed. Communication is first class! My only regret is that I opted not to use their conveyancing services. I would recommend Entwistle Green as a company and the whole team at Bolton Branch. Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value

DIANE · 11 November 2020

★★★★★ 5/5

Trustpilot

Shannon is a lovley and very helpfull…

Shannon is a lovley and very helpfull person. I am very happy with the profesionalism and prompt agent. Pleased with the experience with her. Sorina Alexandra Neamtu

Neamtu · 5 July 2024

★★★★★ 5/5

Google

Absolutely amazing customer service from start to finish. Katie and Keeley from Bolton have been nothing but amazing , really helpful and fast working when we needed to handed notice on our old house within 4 days of viewing! The communication has been amazing, viewing the home was easy and fast! Fab work!!!!

Samantha · 16 December 2023

★★★★★ 5/5

Trustpilot

Entwistle Green Maghull, excellent service

If you require a property in the Maghull area, go to Entwistle Green Estate Agents in Maghull Square. Sarah and the team are fantastic, they helped us through a stressful time selling our property.

Happy · 7 February 2024

★★★★★ 1/5

Trustpilot

A very disappointing experience, avoid.

A very disappointing experience, would avoid. My first tenant through an agent was unfortunately with Entwistle Green (Allerton branch) checks were supposedly carried out before moving in, but somehow huge debt was carried over and bailiffs still attend my property for them, even now they have moved on. I was continuously told one thing over the phone, and then an email would shortly follow to say something different, which shows poor communication amongst the team. My house was fully turned into a cannabis farm for the 12month duration of the tenancy, which the (third party) who carried out an inspection failed to notice or take photos of the many holes cut out of the ceilings, electric cupboard, or related equipment lying around. Once I carried out the 12 month inspection myself and saw the significant water damage, I referred back to the 6 month photos by third party and when zoomed in the evidence was there for them to see!Once I got the tenant out, I was owed rent arrears, and to add insult to injury EW asked for £150 for a check out inspection (same third party with attention to detail) and the rent/legal protection cover I'd paid for all along failed to protect me/refuse to assist because it was under 2 months worth of rent owed. I tried solid for a week to get in touch with the office, left multiple voicemails, and after emailing I was promised a call back and heard nothing. Even though I wouldn't dream about going through these agents again, I was surprised by them ignoring me, as fee's would be involved for them in helping me find a new tenant. Overall shocking experience with this agent, and was enough to put anyone off renting property out.

L · 14 March 2024

★★★★★ 5/5

Google

Recently bought my first property from Entwistle Green, very friendly staff. Always seemed to go the extra mile to make it a better experience! Would definitely recommend, thanks Hayley, Chris and the team!

Reese · 12 November 2019

★★★★★ 5/5

Google

AMAZING. Chloe, Lucie and Keely made the whole process such a dream. I highly recommend this branch. Professional, courteous and responsive throughout.PositiveResponsiveness, Quality, Professionalism, Value

Chantelle · 11 November 2021

★★★★★ 5/5

Trustpilot

I never actually got a property with…

I never actually got a property with Entwistle Green but Ryan was extremely helpful & accommodating. Thank you Ryan

Kyle · 2 October 2024

★★★★★ 1/5

Trustpilot

We had an extremely poor experience…

We had an extremely poor experience with Entwistle Green. The service and communication were awful. On one occasion we were even told that the vendor was angry and had been put on speakerphone so the entire office could listen. Completely unprofessional.

Megs · 26 August 2025

★★★★★ 4/5

Google

I initially had a a bad experience with Entwistle Green Bolton but recently I saw a property that was of interest so I popped in to the branch albeit a little apprehensive. I was greeted by two lovely members of staff. One of which arranged a couple of viewings. She attended both viewings. Her approach was professional,friendly and caring. Since the viewings she kept me regularly informed. WELL DONE Chelsea and thank you for restoring my confidence with the Branch. Definitely recommend to all my friends and family.

Dipak · 12 November 2019

★★★★★ 5/5

Google

very professional and helpful. Easy to contact and services and needs met at the very highest of standards. Michelle Hough has always conducted herself in a lovely comforting manner when any maintenance has been requested. And Lucy from the Bolton office has made our renting as a family very easy and we have found through experience s far renting and i have always been given peace of mind and am delighted they our the estate agent in charge of the property i am a tenant of.

James · 12 November 2019

★★★★★ 5/5

Google

I couldn't thank these guys enough with the purchase of our new house, from the initial stages of putting down an offer for the house chris at entwistle green has been fantastic throughout the whole journey! Then I was passed onto kate from countrywide to sort our mortgage out, and she was brilliant made things so easy, did and helped us throughout everything. As this is my first house they all explained everything, every step of the way so I knew what I was doing. Whilst some of the staff was off, other members of the team was very helpful, hayley was such a nice person to deal with as they all were, they all went out of there own way to make sure everything went easy enough for me. Everyone at entwistle green specially the 3 names I mentioned thank you so much for everything, I highly recommend these guys if you're purchasing a house or anything to do with a property, they were all so professional and amazing people to deal with. Thank you once again:)

Shaju · 12 November 2019

★★★★★ 1/5

Trustpilot

I previously left a good review for…

I previously left a good review for Entwistle Green because we were so happy with how quick and smooth the process initially seemed, but it has since turned into a complete disaster.

Liam · 6 November 2025

★★★★★ 5/5

Google

We can highly recommend Entwistle Green Bolton, they have supported us throughout the process from start to our sale, in particular Hayley who offered professional advice during it all. Thank you.

Tony · 12 November 2019

★★★★★ 5/5

Google

FirstTime Buyer. Process went very smoothly. All questions answered. No trouble especially over the Xmas break. Chelsea always seemed to do that extra bit. Very happy first home owner! Would recommend!

Jason · 12 November 2019

★★★★★ 5/5

Google

Its been an absolutely amazing experience renting with entwistle letting specially katie was amazing from viewing the property to finalising the application. Always received quick replies from katie and never had to attempt a call twice, always responded in first attempt. Thankyou, its been great.

Owais · 15 March 2024