Trusted Agent profile · Bolton
★★★★★
513 reviews across 2 platforms
32 Deansgate, Bolton, BL1 1BG, BL1 1BG
Entwistle Green's office in Bolton, at 32 Deansgate, is rated 3.6 out of 5 across 513 reviews on two platforms, including 250 Google reviews rated 4.7.
Every review we hold for the Bolton office, from every platform, shown as written. First names only.
5/5
GoogleReally helpful and helped in a very speedy way to find and rent a property. Clear communication and helpful with all the steps. Big thankyou to Katie Critchley whose a credit to the company and so helpful every step of the way :)
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSuper great team, patient, friendly and professional. Special shout out to Hayley, she is awesome
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolute disgrace
Absolute disgrace. We had problems with the waste pipes and they left us live in a house full of fecal matters. When I was calling them and crying they have said to me there is no need to be upset. We have reported multiple issues in the house and they did not even reply or replied after months. Refused to give deposit back and when I told them they have 10 days to give the deposit back, they tried to convice me it is 28 days.Absolute s**t show this company. Avoid at all cost if you don’t want to deal with incompetent agency.
5/5
Trustpilotjack helped us through moving from…
jack helped us through moving from amberbanks grove to warley road and made the move go smoothly, he is great, highly recommend this company.
5/5
GoogleThe letting process was very professional and reliable. The advisor - Katie Critchley was especially very helpful and responsive to all my queries. I highly recommend!!!
5/5
GoogleFrom our first meeting with Stephen to the sales Negotiation with Hayley & Carl, we had three property's being sold, each one was sold very quickly and efficiently, we were kept informed with the process every step of the way. Brilliant service, would highly recommend. Thank you for helping us move to our dream home. Regards Susan & Peter Spencer.PositiveResponsiveness, Professionalism, Value
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI wholeheartedly recommend this outstanding housing agent to anyone in need of professional services. Their expertise, professionalism, and commitment to client satisfaction are truly exemplary. Working with Katie C. was an absolute pleasure, and I am grateful for their exceptional service.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI really would not give them one star…
I really would not give them one star we reported faults throughout our tenancy we left the property because the toilet was not fixed and the bath was broken and shower was leaking we even reported this to the landlady and the landlady has relet the property after we left the property even though she knew the property was inhabitable and yet the estate agents are saying were liable for the rent and any damages to the property even the landlord has relet the property there were also lead pipes in the property the lead was so high in the drinking water it made my partner loss her hair the landlady saw the blood test results and water board did reading of the drinking water in the property which the landlady saw the results of this which she denies ever seeing and she even says she can not speak English and she is making the new tenant so ill
5/5
GoogleSue and Jodie are absolute legends! They actually know what they are doing and got us a house in such a tight timeline of 2 weeks! We had a great experience looking for house and felt supported all through out.
5/5
GoogleKeely and Sue have been exceptionally helpful, prompt to respond, and supportive throughout the new customer process. I look forward to moving in to my new home :) Thank you both!
Many thanks Sarah Fowkes for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSTAY CLEAR OF THEM
I paid them to manage my house some years back that I had rented out. They must be in some kind of an arrangment with a little known energy provider (To my recollection called 'Sparks') who they tried to push onto my tentants, but the tenants refused.However, when the house became empty again and I put it up for sale. Entwhistle must have informed this energy company that the house was empty, because after some months, that energy company sent me a bill close to £150 for standing charges. I never agreed to them being an energy provider, but they threatened me with legal recovery of the bill if I didn't pay it. I had no choice but to pay. On confronting them, Entwhistle didn't deny what they had done and tried to justify it. Their excuses were as pathetic as they are. Stay clear of this organisation.
1/5
TrustpilotUnresponsive and unprofessional
Unresponsive and unprofessional. Deposit funds withheld long after tenancy ended, requiring escalation. Avoid.
1/5
TrustpilotIncompetent, disorganised and careless
I had a truly awful experience with this estate agent during my tenancy. They were disorganised, unhelpful, and constantly failed to take responsibility for their mistakes.
1/5
TrustpilotIf I could give them minus 20 stars…
If I could give them minus 20 stars I would.Avoid this estate agent if you can. Wish I had read these reviews before I tried to buy a property listed by them. No replies to emails. Made me meet with their mortgage advisor despite my partner being a mortgage advisor which was a complete waste of my time. Offer on a house accepted in November, surveys and quotes paid for as well as solicitors fees to find out in February that probate hadn't even been applied for yet so they had lied from the start. Currently still waiting for just an acknowledgement response for a complaint email I sent them a week ago! They haven't even apologised for what's gone on which would clearly be a stressful and upsetting situation for me or anyone really. Their lack of contact only exacerbates things and I'm left waiting with no indication of a timeline at all. Absolute joke.
5/5
GoogleI would highly recommend, very professional and accurate advise on the expected rental, very helpful in all aspects of let and managed services, Sue and Katie are very professional and helpful couldn't ask for more.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotRented a property for a year the roof…
Rented a property for a year the roof had been leaking from day 1 reported to the agent whilst I was sat there in the office I could not believe my ears lettings manager on the phone with landlord admitted that not the tenant before me but the tenant before the previous tenant reported the leak.The property was not clean when we moved in also furniture left behind no smoke alarm no carbon monoxide sensor.They or the landlord do not care about their tenants when the contract was up I moved out even the council got involved.The leak was resolved after we moved out what a coincidence.Gues what even arguing took a month to get our deposit back.Avoid at all cost they do not care about you!
5/5
GoogleCouldn't recommend any more, the team have been nothing but informative and supportive during a very possibly one of the worst times of the year to buy a house. The team worked with me from the start of 2020 to now seeing through a nation wide lockdown along with the general stress of buying a house. Really couldn't recommend them any more!
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleEntwistle green went above and beyond for me and my partner after purchasing a property through them. From the get go with a professional and informative house viewing to giving us intensive support and engagement throughout the whole purchasing process. In particular, Hayley did an outstanding job and I could not recommend anybody more highly.PositiveResponsiveness, Quality, Professionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe decided to sell and they’ve been so friendly and extremely helpful at Entwistle Green! They couldn’t do enough for us and were always keeping us in the loop. Highly recommended to help sell your property.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat estate agents
Found the blackpool branch to be very responsive and helpful in looking to purchase a property. Amy in particular as be very helpful with suggestions and advise very pleasent and approchable, always happy to help in a friendly manor.Definatly one of the best estate agents I've been dealing with.
1/5
TrustpilotThe Maghull office mismanaged my…
The Maghull office mismanaged my property from 2017-2024, according to the contract they were supposed to inspect the property every 3 months, this never happened despite regular requests.
5/5
GoogleFrom meeting chris at the property to Hayley handing over my keys. The service was top draw. Nothing was to much trouble at all. Massive shout to hayley though who was always on hand to offer a friendly bit of advice. 10/10 would happily recommend to anyone
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid at all cost
Wouldn't use the blackburn branch staff are awful, houses are being rented out in unsafe conditions
5/5
GoogleKatie and her good team helped me a lot in finding and finalizing the rental agreement. Be sure to ask them for advice on renting a house in Bolton. Thank you very much
Many thanks for your marvellous 5* review Sahar. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Entwistle Green's Bolton office has 513 reviews across two platforms: 250 on Google, 263 on Trustpilot (across the whole business).
Entwistle Green Bolton Sales is rated 3.6 out of 5 across all 513 reviews, and 4.7 out of 5 on Google from 250 reviews.
Entwistle Green Bolton Sales, 32 Deansgate, Bolton, BL1 1BG, BL1 1BG.
