Trusted Agent profile · Blackpool
★★★★★
303 reviews across 2 platforms
Tiger House, 11-13 Whitegate Drive, Blackpool, FY3 9AA
Part of Tiger Sales and Lettings, see every office.
Tiger Sales and Lettings's office in Blackpool, at Tiger House, is rated 3.0 out of 5 across 303 reviews on two platforms, including 262 Google reviews rated 3.2.
Every review we hold for the Blackpool office, from every platform, shown as written. First names only.
4/5
TrustpilotPrompt Service
Having made an initial enquiry regarding the sale of my property it had within a week been valued, photographed and was ready for advertising. Unfortunately I was unable to progress with the sale but they dealt with this in a professional manner and did not pursue any costs. Would definitely deal with them again.
1/5
GoogleAbsolutely shocking, awful estate and lettings agent. AVOID. I used them once in the past and then left because they found inappropriate tenants but then with another property was transferred back to them when they bought that company out. I am being held against my will on the contract of the old company and being told I need to pay 3 months management charge to leave when I never signed up with them and never even wanted them to manage my property. I am a landlord and wouldn't touch them with a barge pole and wouldn't recommend them to anyone. Far better local agents in Blackpool.NegativeQuality, Professionalism, Value
Hi Stuart, Thank you for taking the time to leave this review and it is disappointing that you have decided to use Google reviews, coincidentally at the same time that you have been emailing the company relating to the notice period to terminate your contract with Tiger Sales & Lettings. As discussed, we acquired Oystons Lettings contracts in August 2019 and your contract as most are freely assignable with no anti-assignment provisions. The reason for this being that businesses are sold and purchased, if contracts were not setup in this way it would restrict the sale and/or purchase of businesses. You were advised in August 2019 that Tiger would now be performing all of the obligations of the service contract you had with Oystons Lettings, although, if you wished to terminate the contract you could with three months notice as per the signed contract or two months notice as a gesture of goodwill if you wished to terminate the contract by October 2019. No notice was ever received following this correspondence and Tiger have fulfilled all obligations of the property management contract and continue to do so. Recently, you have requested to terminate the agreement to which we have agreed and requested three months notice as per the termination terms of your contract. We have offered you the opportunity to terminate the contract with immediate effect if you are happy to pay three months fees in advance or alternatively, we continue to fulfil our obligations of the contract until the contract is terminated after the notice period has been served. It is regrettable that you have chosen to use our Google reviews page to voice your disappointment that we are upholding the terms of a contract that you entered into and agreed. Regards, Craig Webster Managing Director Tiger Sales & Lettings
5/5
GoogleI contacted Tiger Sales and Lettings to view a property I was interested in. I spoke with Jodie who was so helpful and made the whole first time viewing experience very enjoyable. Although I did not end up buying the property Jodie passed me on to an excellent solicitor who has pushed through my sale very quickly. I cannot thank Jodie and Tiger enough
5/5
GoogleJust bought my first house via Tiger. Staff very helpful and always on hand if I required answers to any queries I had.
Hi Sam Holt Thank you so much for your kind message, and congratulations on purchasing your … More
1/5
TrustpilotShocking agent
Shocking agent, i literally begged for assistance to find a property and recieved no help from tiger estates, mever letting me know properties had gone whilst im awaiting my application..i went in office weekly and called almost every day false promises and ignorance.
5/5
TrustpilotI was a purchaser and not strictly a…
I was a purchaser and not strictly a client of Tiger, but every single thing which could be done to help me was done. I have to thank Gail Dyson for all her help in keeping things on track with the hideous conveyancing firm I was cursed with. I would recommend Tiger without hesitation, their communication and attention was spot on
1/5
TrustpilotArranged a viewing and was given a time…
Arranged a viewing and was given a time 4.15pm-4.45pm after first being told there were no viewing available for a week, which is not good for sellers, tried to call them to ask if the guy had turned up to the property as we were under the impression it was a 30 minutes time frame but couldn't get an answer, so we walked round as the property was round the corner from us, waited 10 minutes then called them to see where the guy was, they told us he had left after 10 minutes, he never bothered to call us to see if we were on our way and then told us we should've been there at 4.15pm at which I told them we tried to call as the instruction wasn't clear and we didn't want to stand outside for half an hour, so then told it will be a week before we can view. Never had this from any other estate agents, I would definitely not use them to sell or manage my properties
1/5
TrustpilotIf your a single parent income looking…
If your a single parent income looking to rent do not go through this company. Not even a curiosity call to say it’s been taken let alone I was the first to view and put an application in. How people who work here sleep at night is beyond me.
1/5
GoogleMy experience with Tiger Estates is not good the two tenants they found for me were a disaster, destroyed my house. They are very good at collecting the rent but paying the landlord any excuse not to pay my advise to any prospective landlord is go somewhere else, nothing but disappointment
5/5
GoogleUsed Craig and his team for over 8 years, never had one problem. Always been in contact and sent reminders when work needed or gas safety certificate's. I have used many agents in the past, but never any success. I would highly recommend Tiger as an ethical and forward thinking agent.
1/5
GoogleWanted £90 upfront to value house and potentially sell or rent! No conversation, not the way to gain listings!!!!
Hi Dave Willons Thank you for your message. … More
1/5
GoogleI tried to making a viewing. A lady answered the call and said no viewings are allowed until she has seen my bank statement. This will defer anyone from buying. Most estate agents allow viewings and only when you make an offer, it is then that you need to provide proof of funds. Tiger estates are deploying an approach where sellers will struggle to sell. Do not use tiger's. Only use tigers if you dont want to sell your property.NegativeProfessionalism
Hi James, Thank you for your review. We are currently following Government advice in relation to viewings of properties so to restrict the number of physical viewings to serious buyers. Our company policy therefore, is to ensure that viewings are going ahead with serious buyers who have funds in place to purchase the property of interest. Proof of funds can be, a mortgage in principle, available funds for a cash purchase or confirmation that you have sold your property or have a sale agreed. Our policy has been well received by most of our buyers and our vendors, resulting in better quality viewings and a higher number of sales being received from viewings in a proceedable position rather than wasting time for buyers and sellers physically viewing properties that are unlikely to lead to a sale. However, if a buyer does not have proof of funds available, we are more than happy to offer a video viewing of the property that is of interest. Thanks, Craig Webster Managing Director Tiger Sales & Lettings
5/5
GoogleIm a landlord that required a new tenant for one of my properties. Tiger gave an excellent all round service, as always. Very professional & cost effective. They've also sold a couple of my properties in the past too. I will defiantly be using them again. Highly recommended.
Hi Darrell Grierson Thank you for taking the time to leave a positive review on our Google page. We're glad your experience has been a positive one and will make sure the team are aware of your 5 Star review. Kind Regards, Tiger Sales & Lettings
5/5
TrustpilotWell what can I say!!!!
Well what can I say!!!! Dealt with both branches of Tiger and got to say never had a more 5 star service Office girls dealing with putting property on market so professional and friendly Chris Houston this man is so professional. He does everything he says he will and more, his time keeping and punctuality is a credit to him The whole process of putting my mums house in the market after her passing away has been so easy for us at this very sad time. If you want a brilliant service from an eastward agent don’t need to look anywhere else Tiger is the place to go Thank you so much guys, you are truly amazing!!!!!!
4/5
TrustpilotMichelle was very helpful at Tiger Estates Blackpool
As a buyer Michelle was very helpful at the Tiger Estates Blackpool Office. Property enquries were answered very promptly and professionally and the property booking/viewing process was very efficient. I've deducted 1 star due to the agents property descriptions stating that properties were immaculate and very well presented...sadly upon viewing said properties they were far from immaculate :(
5/5
GoogleFabulous experience with Ben the lettings manager. So approachable, helpful and professional. Always returns my calls and answers all questions. Jodie is also a superb member of staff, also very professional and excellent customer service. Ed too is a credit to Tiger. I am very happy with the quality of service from Tiger in all respects.
5/5
GoogleGreat move! So helpful
Hi Stratz Thank you so much for your 5-star review! 🌟 We’re thrilled to hear you found our team helpful and that your experience was a great one. We truly appreciate your support. Tiger Sales & Lettings
5/5
GoogleFriendliest staff going and so attentive
Hi Joe Shaw Thank you so much for your kind words! We're thrilled to hear you found our … More
1/5
Googleabsolutely insane. They want to see your bank statement just to view a property and they force to see your bank statement and they quote you the incorrect law when you challenge them. Do not use this company. Thats why the vendor has a low response rate. The agent rejects over 90% of viewers because no one wants to show their bank statements unless an offer will be made.
Hi Xiaomei, Thank you for your review. We are currently following Government advice in relation to viewings of properties so to restrict the number of physical viewings to serious buyers. Our company policy therefore, is to ensure that viewings are going ahead with serious buyers who have funds in place to purchase the property of interest. Proof of funds can be, a mortgage in principle, available funds for a cash purchase or confirmation that you have sold your property or have a sale agreed. Our policy has been well received by most of our buyers and our vendors, resulting in better quality viewings and a higher number of sales being received from viewings in a proceedable position rather than wasting time for buyers and sellers physically viewing properties that are unlikely to lead to a sale. However, if a buyer does not have proof of funds available, we are more than happy to offer a video viewing of the property that is of interest. Thanks, Craig Webster Managing Director Tiger Sales & Lettings
1/5
GoogleDreadful service, never call back when promised and staff sound like they don't care, as if it's all too much trouble. Dealt with Estate Agents for a number of years but frankly easily the worst. Avoid.
1/5
GoogleHorrible experience with them....not professional at all.... confirmed a viewing with us.... We drove 40min cancelling all other appointments and when we r there never turn up saying house is sold viewing is cancelled....never told us before....what the hell was that????..... never reply any emails too......if u cant be professional enough just close ur business...this business is not for u it demands professionalism which u cant commit to
Hi Farayal, Thank you for taking the time to leave feedback with regards to the service you received when trying to arrange a viewing of a property with us that unfortunately, for you had received an acceptable offer by the time your viewing was to take place. I can see that you had arranged to only view one property with us but regrettably between booking your viewing, confirming the viewing 18 hours before the viewing and the viewing taking place, as is common with the current property market, the property was subject to an acceptable offer. Although, the owner of the property was aware of other viewings after the accepted offer was made, the owner of the property advised that they were so happy with the offer that they no longer wished to conduct any further viewings of the property and would like to proceed with the sale that was available to them. I can see from our phone records that we left you a voicemail on your phone to advise of this information as unfortunately, we were unable to speak to you directly on the phone. Regrettably, the property receiving an acceptable offer, the owner not wanting any further viewings and only being able to leave you a voicemail are factors that are out of our control. However, if you see any other properties that we have available for sale we would be more than happy to accommodate viewings for you. Kind Regards, Craig Webster Managing Director Tiger Sales & Lettings
1/5
TrustpilotTiger letting wow what can I say
Tiger letting wow what can I say When first move in no problems than the problems started rising damp started and mould the property is very cold to live in I was told it’s wasn’t damp when it is my daughter bedroom is very damp on the walls and ceiling’s no suitable lighting to go upstairs to the bedrooms and bathroom as am disable they don’t listen to people and report repairs and they never get done never going to use them again and am moving out of there property as they seen that they don’t like people who living with heath conditions
1/5
GoogleAwful experience from start to finish (Section 21 date) After calling the office to report damp and leaks from the flat above from August until now I was constantly fobbed off, ignored and patronised 'are you sure the paper just doesn't need stuck down' I have sent emails with pictures as requested and still nothing. 40+ times I have called from August until now, always being told 'I will call you back with an update'....nothing. Not knowing what to do I contacted the council, they came assessed what needed done and told them to get a damp survey. One week to the day from the survey I get a section 21 (letter of eviction) through the door. This is no way to treat anybody its disgusting. They will say anything to shut you up. All the jobs will need done as they will be enforced by the council whether I'm here or not so it's a pointless and unnecessary eviction all because they don't want to do the work. I feel I've no other choice than to share this 'review' as it's an awful way to do things. It's the homeowners doing but Tiger are the face of it so what else can I say! Thanks for nothing & oh, if you had checked I can get all the damp sorted through grants but now you need to pay for it yourself. But you made sure you got cental heating through my benefits before evicting me though. Now that is just low by anyone's standards.
5/5
GoogleI've had a great experience with Tiger Sales and Lettings. Michelle and Michael dealt with my property and I got it 5% lower than the asking price. Very friendly and polite. Thanks for all your help though this process, I really appreciate you.
Hi Rasena Mariam Thank you for taking the time to leave a positive review on our Google page. We are glad your experience has been a positive one and will make sure the team are made aware of your great experience. Kind Regards, Tiger Sales & Lettings
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