Every review we hold for the Blackpool office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIf I could leave zero stars, I would.
3 years ago, I chose to rent through Tiger Sales & Lettings because the property was stunning, and despite hearing horror stories about the agency, I thought, “How bad could it really be?”
That was, without question, the biggest mistake I’ve ever made. This agency is utterly unprofessional, disorganised, and downright rude. They should not be allowed to operate.
From October 2022 to June 2023, nine full months, I endured an horrific, ongoing leak in the flat. The damage was extensive: the living room became unusable, mould began to grow in the carpet and on the walls, and the overall condition of the flat deteriorated drastically. The leak first started on one wall, and then spread to cover the entire living room. It was my first time moving away from home (outside of university), and not once did they offer any meaningful support. This was not my responsibility, yet I was left to resolve the issue, which was very overwhelming. I was paying Tiger Sales & Lettings for a service that they were not delivering.
Yes, they did reduce my rent slightly, the one and only thing they did right, but this felt more like a reluctant concession than an actual solution. They never actually fixed the issue, never communicated properly, and left both myself and the property owner in a terrible position. The woman who owned the flat has had her property ruined due to this agency’s incompetence and negligence.
Despite raising the issue multiple times, my complaints were not only ignored, I was met with hostility. The manager of the firm even became verbally aggressive and tried to intimidate me during one of my calls. Absolutely disgusting and vile behaviour.
The day I ended my tenancy was the first time I truly felt relief. Every estate agent I’ve dealt with since has been a dream in comparison, respectful, caring, communicative, and professional. Tiger Sales & Lettings is the worst company I have ever had the misfortune of dealing with.
I cannot emphasise this enough, PLEASE avoid them at all costs.
Harry · 25 July 2025
Agent replied · 25 August 2025
Dear Harry,
We’re genuinely sorry to read how distressing your experience felt during your tenancy, and we regret that despite our efforts to assist, you were left with such negative impressions of Tiger Sales & Lettings.
To clarify, the persistent leak you reference was caused by a communal pipe issue within the building, something that was unfortunately outside both the landlord’s and our control, and the responsibility of the building’s management company. We understand the repeated disruption was deeply frustrating, and we did liaise consistently with the block managers during this time to press for a resolution. We also explained at the time that any damage to personal belongings would need to be addressed through contents insurance, as the building’s communal insurance did not extend to tenant possessions, a common position in leasehold apartments.
Despite the situation being beyond the landlord’s or our direct responsibility, a rent reduction was offered in recognition of the inconvenience caused, a gesture made in good faith to acknowledge the impact on your enjoyment of the property.
We are sorry to hear you found communication lacking. All maintenance jobs reported to us were logged, instructed, and resolved to the extent possible, as reflected by the condition of the property being sufficient for new tenants to move in shortly after your departure.
We are particularly concerned to read your comments regarding our team’s conduct. While we understand emotions can run high in difficult circumstances, we would never condone any behaviour that could be perceived as hostile or unprofessional. We’d welcome the opportunity to review this aspect further if you wish to contact us directly.
Feedback, even when critical, helps us to improve, and we sincerely wish you all the best in your new home.
Kind regards,
Craig Webster
Managing Director
Tiger Sales & Lettings
★★★★★ 1/5
GoogleI viewed approx 30 houses recently, staff are useless and have no desire to help someone in a situation just trying to relocate back home. Bonnie and jodie....two totally unresponsive members of staff, who just buff you off then ignore you. Mark was no better when i asked why approached about the lack of and coversing.
Happy · 16 December 2025
Agent replied · 16 April 2026
Hi Happy Seasider
Thank you for taking the time to share your feedback. … More
★★★★★ 1/5
TrustpilotI wish I would have read other reviews…
I wish I would have read other reviews before purchasing a property through Tiger estates !!! As the experience I received was awful and I wouldn’t buy or recommend anyone buying from them, I dealt with the auction department and paid a fee of 4.8 k and for the fee to be that high and receive such bad service is speechless !!
Oliver · 18 September 2026
Agent replied · 24 September 2026
Dear Mr Crankshaw,
I have personally reviewed the circumstances surrounding your purchase, including the email correspondence and recorded telephone calls. As Managing Director, I feel it is important to respond because a number of statements within your review do not accurately reflect the sequence of events or the service provided.
Our records do not support the suggestion that Tiger Estates incorrectly processed the purchase in your personal name.
You registered for the auction and completed the required AML checks in your personal name. Following acceptance, you initially provided a screenshot of a bank statement which did not identify the account holder, and Steven subsequently requested proof of funding displaying your name.
On 4 September, the Sales Memorandum was issued to you in your personal name. You signed and returned it without raising any concern regarding the purchaser's identity, following which it was issued to the relevant parties.
It was not until 9 September that you advised us that you wished to purchase through your limited company, with proof of funding in the company name provided on 11 September.
Steven immediately notified the seller's solicitors of the requested change. By this stage, the transaction had progressed and the seller's solicitors, who are a separate firm operating under their own terms, charged £600 in connection with varying the purchaser. This was not a fee charged by Tiger Estates.
I also cannot agree with the suggestion that Steven lost interest once our auction fee had been paid. Our records demonstrate the opposite. He remained actively involved in progressing the transaction, responded promptly to communications and undertook additional work, including obtaining further legal documentation and insurance policies to assist with matters arising during the transaction. The purchase ultimately completed in approximately two weeks.
I have also listened to the telephone conversation referred to in your review. The suggestion that Steven told you he was "not bothered" because we sell lots of houses is not an accurate reflection of the recorded conversation. When our reputation was raised, Steven sought to return the conversation to the facts and explained that we have many satisfied clients who successfully buy and sell through our auction service.
Similarly, our records do not support the suggestion that you were prevented from escalating your complaint. Steven provided our complaints procedure, which allows escalation to me as Managing Director. When you requested my contact details, an email address for me was provided.
It is also relevant that prior to the dispute concerning the £600 solicitor's charge, your communications regularly thanked Steven and the team for their assistance and did not express the level of dissatisfaction subsequently described.
We appreciate that receiving an additional £600 charge was frustrating. However, the chronology is important: you registered and completed AML personally; the Sales Memorandum was issued in your personal name and signed by you; and the request to substitute your limited company as purchaser was made afterwards.
We will always acknowledge and rectify mistakes where we have made them. Equally, where serious criticisms are made publicly about our staff and service, it is only fair that we respond where the contemporaneous records do not support those allegations.
I hope this provides the additional context necessary for anyone reading your review to understand the full circumstances.
Regards,
Craig Webster
Managing Director
Tiger Sales & Lettings
★★★★★ 1/5
GoogleAbsolutely useless They couldn't care about potential tenants Looking for a property ignored multiple times on emails asking information on properties or if fitted the Criteria for a potential Property
Emails apprent just go into junk emails
So not responded to or seen which means you miss on potential viewings for properties
Generally thought I'd got somewhere when asked how I'd like the application sent over which replied to receive by email
A few days went by nothing had been sent then Found out the property had been let after was told the landlord would accept and We would need to fill in a application form
The person Who Emailed was called Bonnie
Very shameful to leave people in the dark about this No consideration or To acknowledge that I'd waited for the application didn't even receive a sorry the property has been let This Property was let out within 3 days of waiting for this so called application
Even my partner has Emailed in about a few potential properties again Ignored so definitely won't be Bothering with Tiger lettings again
Becca · 1 December 2024
Agent replied · 27 December 2024
Hi Becca Jade
Thank you for taking the time to leave a Google review.
We would like to talk to you in more detail about your concerns. Having checked our database it doesn't appear we can locate your account.
Please email your full name along with contact information to info@tigerestates.co.uk where we will be happy to look into this further.
Kind Regards,
Tiger Sales & Lettings
★★★★★ 5/5
GoogleI have been renting via Tiger estates for years and have always found them to be very friendly and helpful. There is always someone at the end of the phone to deal with any enquiries or issues I may have. Personally I cannot fault them
Chinablu · 16 October 2025
Agent replied · 16 April 2026
Hi Chinablu
Thank you so much for your kind words and continued loyalty over the years! … More
★★★★★ 5/5
GoogleOverall I would recommend Tiger Lettings. I had a bad experience but it was the landlords fault not Tiger. Always pleasant patient and helpful. Especially Jodie Elgee who is a diamond.
Debi · 16 February 2026
Agent replied · 16 April 2026
Hi Debi
Thank you so much for your 5-star review and for recommending Tiger Lettings.
We’re sorry to hear that part of your experience was challenging, but we really appreciate you recognising that this was outside of our control.
Your kind words about our team mean a great deal, and we’ll be sure to pass on your lovely feedback to Jodie Elgee, she truly is a diamond.
Thank you again for taking the time to share your experience, and we wish you all the very best for the future.
Tiger Sales & Lettings
★★★★★ 5/5
GoogleTiger are second to none as an estate agent.
Extremely professional, reliable, friendly and helpful. Called Tiger to get advice on selling my mums home after she recently passed away.
We were blown away by the quality of service we have received. They showed compassion and care and have helped us every step of the way so far. They even helped to get the EPC cert needed after the Gov website let us down 3 times.
If you need an estate agent there is only 1 to choose,Tiger 5 star service at a fabulous price.
Thanks Team Tiger for The Parkinson Family!!!!
Jo · 26 May 2024
Agent replied · 9 June 2024
Hi Jo Parkinson
Thank you for taking the time to leave a positive review on our Google page.
We're glad your experience has been a positive one and will make sure the team are aware of your 5 Star review.
Kind Regards,
Tiger Sales & Lettings
★★★★★ 5/5
GoogleOur experience with Tiger Estates was exceptional. Jodie and Bonnie were professional, efficient, and genuinely caring throughout our move.Their clear communication and attention to detail made the entire process seamless and stress-free. …
Nadeesha · 16 November 2025
Agent replied · 16 April 2026
Hi Nadeesha
Thank you so much for your wonderful feedback. We’re delighted to hear that you … More
★★★★★ 2/5
GoogleAsked a simple question about a bungalow for sale on rossendale road St Anne's . This was with a view of putting in an offer.
The question was can you tell me how long is left on the lease. You would have thought that information would be at hand . Three weeks later and still no answer. This is after asking 2 people in the office the same question.
Tony · 16 February 2026
Agent replied · 16 April 2026
Hi Tony Doggett
Thank you for taking the time to leave a review. We’re sorry to hear that you were disappointed with your experience.
We always aim to respond promptly and provide clear information, so we regret that on this occasion we fell short of that expectation. We appreciate feedback like this as it helps us improve our service.
We would welcome the opportunity to discuss this further and address any concerns directly. Please feel free to contact us at chrishouston@tigerestates.co.uk so we can look into the matter properly.
Kind regards
Tiger Sales & Lettings
★★★★★ 4/5
TrustpilotTiger Sales & Lettings have just sold…
Tiger Sales & Lettings have just sold our property for us. Good job done but a special shout out to Michael. Every time I spoke to him to query something he was right on it and called me back every time.
AChris · 1 May 2026
★★★★★ 5/5
GoogleWe recently used the mortgage advisor, who is based at Tigers, Alan (Mortgage Search). He was absolutely brilliant throughout and made the process so much easier and stress-free for us. Nothing was too much of a problem and he was always available to answer our questions (even if it was 7pm). We couldn’t recommend him enough!
Alisha · 9 April 2026
Agent replied · 16 April 2026
Hi Alisha Peters
Thank you so much for your wonderful 5-star review. We’re delighted to hear about your positive experience with Alan.
It’s great to know he was able to make the process smooth and stress-free for you, and that his dedication and availability really stood out. We’ll be sure to pass along your kind words to him, he’ll be thrilled.
We truly appreciate your recommendation and wish you all the very best in your new home.
Tiger Sales & Lettings
★★★★★ 5/5
TrustpilotMassive big thank to Gail and Michelle…
Massive big thank to Gail and Michelle for all there support selling our house they supported me and husband all the way through .At some points the sale become very stressful at times ,but both ladies had our backs all the way and we made it to the finish line .
Kirby · 18 December 2025
★★★★★ 1/5
GoogleWorst letting agency. Lies, manipulates. Gave us a section 21 after letting us pay for a car charger and now ignoring us. Haven't offered us any help for moving properties. Ignores half the emails.
Also be careful of Victoria, who lies. Tried to say we weren't allowed animals, then I proceeded to show our tenancy to her and she ignored that and didn't apologise.
They are rude, a bad company and go against the tenants.
AVOID.
Ellie · 15 April 2026
★★★★★ 1/5
GoogleCan never get hold of anyone we need. They never call back. Organisation is lacking
J · 16 October 2025
Agent replied · 16 April 2026
Hi J C, thank you for taking the time to leave your feedback. I’m sorry to hear you’ve had difficulty reaching the right person and haven’t always had calls returned as quickly as you’d expect. We take this seriously, and improving … More
★★★★★ 5/5
GoogleWe had a great experience with Tiger Agency during our tenancy. The team was professional and helpful throughout, and everything was handled smoothly from start to finish. I’d especially like to thank Jodie, who was always quick to respond and answered all our queries patiently and clearly. Her support made the whole process much easier. Highly recommended!
Jenny · 11 June 2025
★★★★★ 5/5
GoogleWe dealt with a number of agents before signing up with Tiger. They are head and shoulders above the others in the Kirkham area. Other agents did not keep us updated on what was happening with our property. At Tiger, we dealt with Steven and Kim. Steven bent over backwards to keep us updated on viewings and progress. He kept in regular touch with us (we were selling from 200 miles away, so communication was important) and he always spent time on the phone with us when he called. In our experience, this is unusual. He is knowledgable, efficient and can’t do enough for you. When the time came, Kim expedited the sale quickly and professionally. Full marks. Tiger.
Juliet · 10 June 2021
Agent replied · 11 June 2024
Hi Juliet,
Thank you very much for taking the time to leave such amazing feedback.
We pride ourselves in delievering excellent customer service and try to help reduce stress levels by communicating and keeping our vendors and buyers upto date at all times as well as using our experience to navigate through the sales process as smoothly as possible. Offering additional maintenance, storage or move in/out services that we know can help both our buyers and sellers.
Kind Regards,
Craig Webster
Managing Director
Tiger Sales & Lettings
★★★★★ 5/5
GoogleAlan Hutton is a hardworking broker and an absolute credit to the industry. he is so patient and nothing is ever too much trouble. I know first hand that he will work late just to get his work done for you.
from start to finish (although we aren't quite finished as we are waiting to exchange and receive moving dates etc as we are now in a chain) he has answered any questions we have or request. he had our DIP written at short notice and got us a great mortgage that was affordable for us and explained all the jargon that we didn't understand.
without Alan there's no way we would know what we were doing. getting a mortgage is an absolute scary minefield. Alan made it simple, straightforward and far less daunting.
I recommend Alan to any first time buyer. rates are very reasonable considering how much work he does for you.
thank you Alan
Jessica · 10 June 2021
Agent replied · 11 June 2024
Hi Jessica,
Thank you for your amazing feedback, Alan is a true professional and brilliant to work with, always ensuring he helps and provides personal service.
I will ensure he sees this review and thank you again.
Craig Webster
Managing Director
Tiger Sales & Lettings
★★★★★ 1/5
GoogleNever use these, they lied about getting in my house, I asked questions to see if there was a problem? They said no, not all just regular checks.. the next day they served my notice of two months.. I have been at my property for over 26 years, rent up to date ect.. when I asked tiger if they knew I was going to be evicted, when I rang up to query the visits to my house?.. The arrogant manager stated, she refuses to answer that question.. don't do any business with them
Terry · 1 December 2024
Agent replied · 8 December 2024
Dear Terry,
Thank you for taking the time to leave a review. We are, of course, disappointed to learn that you feel our service over many years warrants a one-star rating.
We understand that the situation regarding your tenancy is highly distressing. As communicated to you, it is regrettable that your landlord's health has deteriorated to a point where they now require vacant possession of the property to facilitate its sale. While we explored the possibility of selling the property with you as a tenant in situ, this was unfortunately not viable on this occasion.
We acknowledge that our communication with you during this process could have been handled better, and we apologise for any additional stress this may have caused.
That said, we must address the events that unfolded at our Whitegate Drive office. While we understand your frustration, your behavior during the incident caused significant concern for the safety of our staff. Threats and physical aggression towards our team, including attempting to damage property, required the involvement of the police. Consequently, both Tiger Sales & Lettings and the Police have requested that you refrain from visiting our office.
We deeply regret the circumstances that have led to this outcome, particularly given the long-standing relationship we have shared. These events stem from factors beyond our control, and we truly empathize with the emotional difficulty of losing a long-term home.
We hope that, with time, you can find a resolution that works for you. Should you wish to discuss this matter further in a constructive way, please reach out to us via email or phone.
Kind Regards,
Tiger Sales & Lettings
★★★★★ 1/5
TrustpilotAVOID avoid avoid this company very…
AVOID avoid avoid this company very horrible how this company has messed my disabled son about he went to veiw a property been accepted and payed the holding deposit and then messed about for a month saying they would give him a update but never did eventually they have given him a update and is now refusing to give his money back how this company can manage to help people don't trust them they will take your money and then messed u about and won't refund your money back terrible company how can they sleep at night treating disabled people .like that
Claire · 8 November 2025
★★★★★ 1/5
GoogleAVOID AVOID AVOID TIGER LETTINGS BLACKPOOL my son went to veiw a property and he got accepted then he. Payed the holding deposit and waited over a month being messed about buly one members of staff at tiger lettings saying they will get …
Jason · 16 November 2025
Agent replied · 16 April 2026
Hi Jason Cane
Thank you for taking the time to leave your feedback. We’re sorry to hear about … More
★★★★★ 2/5
TrustpilotI know its xmas/new year but...
I know its xmas/new year but ive tried 5 times to get them just to contact me about 2 different properties on their books by clicking the contact link on both their website and zoopla. The first time was 18th December. Its now 2nd Jan. Seriously they cannot have been closed for that long? Feel sorry for the vendors who probably dont understand why they arent getting any viewings.
Paul · 2 January 2026
★★★★★ 1/5
GoogleCustomer service is absolutely shocking the way some staff speak to you when you call that’s if you can actually get them too answer the phone!!
So absolutely nothing to help tenants don’t keep you updated and do not help the conditions my family members are living in is an absolute disgrace. Doesn’t matter how many times you phone or beg for help they do absolutely nothing to help or be a good letting agency how they have any custom is beyond me I’d avoid at all costs from renting from this letting agency. I asked to speak to a manager today because of the way I was spoken too and put me on hold and then ended the call. Vile service.
Amber · 4 August 2024
Agent replied · 9 June 2024
Hi Amber Coburn
Thank you for taking the time to leave a Google review. We're sorry your experience has not been a positive one.
If you would like to discuss your concerns with a Senior member of the team please let us know by calling our office where we will be happy to help and discuss further.
Kind Regards,
Tiger Sales & Lettings
★★★★★ 5/5
TrustpilotTiger Estates Blackpool
Great choice of properties. Always friendly & helpful. In particular Jodie Elgee who is a diamond.
Deborah · 4 February 2026
★★★★★ 1/5
TrustpilotVery Shoddy Company
I live in the town, wanted to rent a house for my relative that is moving up here to live. They have a professional career, I own a company that advises global top 100 companies, this company wanted 6 pages of background information filling out before we were going to be even considered to do a viewing. We filled it all out and submitted it. over a week later not even heard a thing. Total waste of time. If I were a Landlord, I'd pull my properties from this company, they're likely both under staffed and poorly trained (or just don't care). The whole experience was useless, from the first call to ask for a viewing, through the paperwork process. If my employees behaved this poorly I'd be embarrassed. Tiger Estates is a very shoddy company based on my experience.
Invisible · 3 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
