Tiger Sales and Lettings reviews in Blackpool

Dear Mr Crankshaw, I have personally reviewed the circumstances surrounding your purchase, including the email correspondence and recorded telephone calls. As Managing Director, I feel it is important to respond because a number of statements within your review do not accurately reflect the sequence of events or the service provided. Our records do not support the suggestion that Tiger Estates incorrectly processed the purchase in your personal name. You registered for the auction and completed the required AML checks in your personal name. Following acceptance, you initially provided a screenshot of a bank statement which did not identify the account holder, and Steven subsequently requested proof of funding displaying your name. On 4 September, the Sales Memorandum was issued to you in your personal name. You signed and returned it without raising any concern regarding the purchaser's identity, following which it was issued to the relevant parties. It was not until 9 September that you advised us that you wished to purchase through your limited company, with proof of funding in the company name provided on 11 September. Steven immediately notified the seller's solicitors of the requested change. By this stage, the transaction had progressed and the seller's solicitors, who are a separate firm operating under their own terms, charged £600 in connection with varying the purchaser. This was not a fee charged by Tiger Estates. I also cannot agree with the suggestion that Steven lost interest once our auction fee had been paid. Our records demonstrate the opposite. He remained actively involved in progressing the transaction, responded promptly to communications and undertook additional work, including obtaining further legal documentation and insurance policies to assist with matters arising during the transaction. The purchase ultimately completed in approximately two weeks. I have also listened to the telephone conversation referred to in your review. The suggestion that Steven told you he was "not bothered" because we sell lots of houses is not an accurate reflection of the recorded conversation. When our reputation was raised, Steven sought to return the conversation to the facts and explained that we have many satisfied clients who successfully buy and sell through our auction service. Similarly, our records do not support the suggestion that you were prevented from escalating your complaint. Steven provided our complaints procedure, which allows escalation to me as Managing Director. When you requested my contact details, an email address for me was provided. It is also relevant that prior to the dispute concerning the £600 solicitor's charge, your communications regularly thanked Steven and the team for their assistance and did not express the level of dissatisfaction subsequently described. We appreciate that receiving an additional £600 charge was frustrating. However, the chronology is important: you registered and completed AML personally; the Sales Memorandum was issued in your personal name and signed by you; and the request to substitute your limited company as purchaser was made afterwards. We will always acknowledge and rectify mistakes where we have made them. Equally, where serious criticisms are made publicly about our staff and service, it is only fair that we respond where the contemporaneous records do not support those allegations. I hope this provides the additional context necessary for anyone reading your review to understand the full circumstances. Regards, Craig Webster Managing Director Tiger Sales & Lettings

Hi Alisha Peters Thank you so much for your wonderful 5-star review. We’re delighted to hear about your positive experience with Alan. It’s great to know he was able to make the process smooth and stress-free for you, and that his dedication and availability really stood out. We’ll be sure to pass along your kind words to him, he’ll be thrilled. We truly appreciate your recommendation and wish you all the very best in your new home. Tiger Sales & Lettings

Hi Russell Hughes Thank you for taking the time to leave a review. We would really appreciate the opportunity to address any concerns you may have, so please don’t hesitate to contact our office directly on 01253 627111. We’re always happy to help and improve our service. Tiger Sales & Lettings

Hi Ben, Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that you had an excellent experience with Tiger and that the team were professional, responsive, and supportive throughout. Clear communication and making the process as straightforward and stress-free as possible are really important to us, so it’s great to know that came across. Thank you again for your recommendation, it truly means a lot to the whole team. Kind regards, Craig & the Tiger Team

Hi Debs Gough Thank you so much for your wonderful 5-star review. We’re delighted to hear about your positive experience, especially after such a long and challenging process. Gail will be thrilled to read your kind words, she consistently goes above and beyond for her clients, and we’re very proud to have her on our team. Thank you again for taking the time to share your feedback, and we wish you all the very best for the future. Tiger Sales & Lettings

Hi Gaz, Thank you for taking the time to leave us a 5-star review. We are really pleased to hear you were happy with the service and that we achieved a speedy sale for you. It was a pleasure helping you sell your property, and thank you for choosing Tiger Sales & Lettings. If you ever need advice on selling or letting property in the future, we are always happy to help. Thanks again, Craig Webster Managing Director Tiger Sales & Lettings

Hi Georgia Thank you so much for taking the time to leave such a fantastic review ⭐️ We are delighted to hear that your first experience with Tiger was such a positive one and that you felt supported throughout the sale of your first property. Simon will be really pleased to hear your kind words about the valuation, and I will be sure to pass on your feedback to Michael and Gail as well, they take great pride in guiding clients through the process and being on hand whenever needed. Congratulations on your sale, and thank you again for choosing Tiger. We wish you all the very best for the next chapter and would be more than happy to help again in the future. Thank you, Craig Webster Managing Director Tiger Sales & Lettings

Hi Waz, Not sure about the tax man, but we would love to sort any concerns, please reach out directly to us through one of our offices.

Hi Phillip Gregson Thank you very much for your kind five-star review, Phillip. We are delighted to hear that the sale of your property progressed quickly and smoothly. We will be sure to pass on your feedback to Michelle who will be very pleased to know her efforts were appreciated. Thank you also for recognising the wider Tiger team. Wishing you all the very best, and thank you once again. Tiger Sales & Lettings

Hi Debi Thank you so much for your 5-star review and for recommending Tiger Lettings. We’re sorry to hear that part of your experience was challenging, but we really appreciate you recognising that this was outside of our control. Your kind words about our team mean a great deal, and we’ll be sure to pass on your lovely feedback to Jodie Elgee, she truly is a diamond. Thank you again for taking the time to share your experience, and we wish you all the very best for the future. Tiger Sales & Lettings

Hi Tony Doggett Thank you for taking the time to leave a review. We’re sorry to hear that you were disappointed with your experience. We always aim to respond promptly and provide clear information, so we regret that on this occasion we fell short of that expectation. We appreciate feedback like this as it helps us improve our service. We would welcome the opportunity to discuss this further and address any concerns directly. Please feel free to contact us at chrishouston@tigerestates.co.uk so we can look into the matter properly. Kind regards Tiger Sales & Lettings

Hi Peter Butler Thank you so much for your 5-star review! We’re delighted to hear you had a great experience with Gail and Michelle. They’ll be thrilled to know their efficiency and service made a difference. We truly appreciate your recommendation and look forward to helping you again in the future. Tiger Sales & Lettings

Hi Happy Seasider Thank you for taking the time to share your feedback. … More

Hi Joe Morton Thank you so much for the wonderful review. It was a real pleasure working with you. Congratulations again on successfully buying your new home, such an exciting milestone. Glad we could help make the process smooth, and we truly appreciate your patience and trust along the way. Wishing you all the very best as you settle in and start this new chapter. If you ever need anything in the future, we're always here to help. Tiger Sales & Lettings