Trusted Agent profile · Blackburn · Lancashire
★★★★★
966 reviews across 3 platforms
7 Blackburn Road, Lancashire, BB5 1HF
Part of Keenans Estate Agents, see every office.
Keenans Estate Agents's office in Blackburn, Lancashire, at 7 Blackburn Road, is rated 4.2 out of 5 across 966 reviews on three platforms, including 439 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Keenans Estate Agents Blackburn hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Blackburn.
Every review we hold for the Blackburn office, from every platform, shown as written. First names only.
5/5
TrustpilotMolly @ Keenans has been a consistent point of contact
Molly @ Keenans has been a consistent point of contact throughout our purchase. She kept us fully informed at every stage, promptly passed on updates from both solicitors, and made sure we always knew where things stood. Her communication has been reliable, proactive, and genuinely helpful from start to finish.
Thank you Graeme!
5/5
GoogleI’ve had the pleasure of working with Patrick from Keenan’s as he manages my property, and I couldn’t be more grateful for his support. He is consistently helpful with any issues that arise, always quick to respond, and handles every situation with professionalism and care. Patrick is not only polite and approachable, but he also goes above and beyond to ensure everything runs smoothly. His dedication and attention to detail make him a true asset to the Keenan’s team. Thank you, Patrick, for your hard work and exceptional service!
5/5
TrustpilotExcellent service and special thanks to Jack Nikki and Georgia.
I would like to express my sincere appreciation to Jack, Nikki, and Georgia for their exceptional service. They provided invaluable assistance in locating an excellent property, addressed numerous inquiries thoroughly, and consistently offered professional support throughout the process.
We truly appreciate your recommendation and are grateful you chose to work with us. Wishing you all the very best as you settle into your new home.
5/5
GoogleMy family and I wish to thank Molly for all the help and advice she's given us during the sale of my son's apartment who's had to go into a Care Home due to inheriting Huntingdon's disease from his mother, my wife. So a BIG THANK YOU Molly.
5/5
GoogleI put my House for sale with Keenans , It’s sold within six weeks They always kept in touch with me, ie emails phone calls would recommend this company to anybody x Olivia miannah Harry x brilliant x
Thank you, Sue!
5/5
GoogleCurrently in process of buying a house, miannah was very helpful from the beginning to moving to progression. I have been allocated Katie she’s absolutely amazing very informative with the updates if any hiccups arise Katie swiftly sorts these out. Would highly recommend Katie.
5/5
TrustpilotWell done keenans Mathew and nikki and…
Well done keenans Mathew and nikki and Michelle you got me a good price and very quickly
Thank you Anthony! We wish you all the best!
5/5
GoogleBought our new house via Keenans, everyone has been very helpful. In particular Molly has been great at keeping in touch with updates, chasing the vendors side when needed, and kept pushing to progress our purchase. Would recommend to anyone buying or selling a property.
5/5
GoogleI got my keys on the 26th of July I was dealing with Ellie and Lorraine Kennington they both was brilliant through out the process kept me into the loop with everything I couldn't ask for anything better everytime I spoke to Lorraine she was always helpful and call me back when I needed to ask question and chased up my conveyancing for me I didn't even need to do anything or call I used to get up date from Lorraine my self keenans is the best estate agents iv ever used thank you to keenans team and big thank you to Lorraine Kennington for giving me the best day off my life
5/5
GoogleI am a landlord; Debs from Keenan’s helped me get a tenant for the agreed valuation
Thank you Tanveer!
5/5
GoogleThis was my second time meeting Max from Keenans, and once again he provided an excellent experience. He was very polite and patient, with a professional and attentive attitude throughout. I really appreciate his support.
It's wonderful to hear that Max is looking after you. Thank you for your kind words
5/5
GoogleMolly was a great help from start to finish in helping sell my mum's house. Regular emails, messages and phone calls to help keep us updated with the progress of the sale. Very professional. Would recommend and would use again !!
5/5
GoogleVery nice and professional staff different from other local agencies. I love to recommend to all my friends.
Thank you so much Abdul! We really appreciate your review and recommendation.
1/5
TrustpilotDon’t believe everything that you are told, or the promises that are said on there signs!!
Obviously didn’t look on the emailing list before sending out the please leave your reviews email. As i said to them at one point, “this is supposed to be a exciting time but right now all I am thinking is I wish I hadn’t even decided to sell my house let alone with Keenan’s.” Where do I start, we put an offer down on a property on a Friday to be told yes its yours. To then drive plastic the property a couple of days later see a sold sign with another company, contact Keenans to see what was going on to be told, he’d accepted an offer over the weekend, and what about our offer? Oh well we didn’t actually get through to him on Friday to confirm with him despite telling you that he had accepted, because we knew he’d had no offers and that there was no viewings so just thought it would be ok.Meaning having to go back and offer more, costing us a further £10,000. Thanks.They were happy enough to chase us for stupid things but not the venders or buyers of ours, meaning delays left right and centre. Explain to me what sort of Estate Agent sells a property to a person without ensuring that they had the keys, so when everything was completed we went to pick up the keys to our house which they told me they didn’t have and that I’d just have to go and wait while they chased it up. Wait where ? I have just sold my house and I am sat outside of the property which I had just bought with no way of getting in and all my belongings sat on the drive. Oh and half hour till home time for the person telling me I’m going to have to wait. Then turning up with a spare set, meaning not all the keys were there (only 1 key for the patio doors, so could only open 1 door, no keys for the shed or outhouse) and basically saying well that’s all we can get hold off, meaning I had to move all my belongings into a house which someone else had the keys too and not being able to sleep for 2 days until I could get a locksmith to come out and replace the locks throughout, and due to not having all the keys to the doors meant that the locks having to be drilled out. Costing a further £350.So not only did they take a very good wage from us they also cost me a further £10,350. Thank you Keenan’s. I will not be using again.
Danielle we are sorry to hear that you were unhappy with your recent experience - we would welcome the opportunity to discuss your feedback with you in further detail. Please contact us at head office at your earliest convenience
5/5
TrustpilotExcellent estate agents
I would like to say what a excellent estate agents Keenans are. From start to Finnish and the bits in-between I could not fault them. A special mention for Simon who came to apprise the house first, what a true professional he was he explained all what Keenans would do to sell our house and explained in detail how the company's department's work. He was very informative and answered all our questions. Thank you Simon and the rest of the team for a faultless service. People they won't let you down
Thank you for your kind words David - much appreciated
5/5
TrustpilotWonderful staff, could not recommend highly enough!
I have used Keenans now to buy several properties and to sell one, and my experience is ongoing currently. I could not fault them, they have been incredibly proactive in marketing my property, getting an incredible number of viewings and ultimately securing a sale at asking price for a tricky property with a tiny bathroom that could not be improved. On the purchase front they are also really proactive, contacting me on a weekly basis to let me know of progress, ironing out any difficulties and ensuring that every purchase goes smoothly and quickly. I could not possibly mention them all but special thanks to Rob, Jonathan, Sophie, Dave, Adam and Jess at Accrington office for their professionalism, friendly welcome approach and all-round effort.
Andrea thank you for your lovely feedback regarding our Accrington team.
5/5
TrustpilotThank you Kayleigh!
We sold our house through Keenans and cannot thank Kayleigh from the Swinton branch enough. She has been on everyone's cause in order to ease the stress of moving house. She is consistently on the case and manages to get updates from all parties. She has listened to my meltdowns and celebrated the positives with us. She is always reachable and has such a kind and caring nature. We cannot thank you enough for your dedication and hard work to get the sale ready in record time!
Thank you for your kind words Emily - much appreciated
5/5
TrustpilotWe feel very lucky to have had Simon…
We feel very lucky to have had Simon from the Swinton branch leading us through the sale of our house. He is extremely pleasant, friendly, honest and has a excellent knowledge and expertise of both the local market and the field that he works in. He stayed in regular contact with us throughout the whole process and provided the right advice, reassurance and guidance we needed at each step of the way. Nothing was too much trouble and he always answered our questions in an honest and timely manner. We would not hesitate to recommend Keenan's and more specifically Simon, he made what could have been a very stressful time for us run so smoothly. We are now settled in our new house but should we move again we would only do it with Simon by our side. Thanks Simon and Keenan's for everything.
Thank you for your kind words Emily - Much appreciated
5/5
TrustpilotExceptional property management service for our portfolio of investment properties
We have been using Keenans Estate Agents to manage our property portfolio for over 12 months now, after receiving a very poor service from our previous agents. So far I can't fault the service. Patrick Jones and his team are efficient, professional and on top of all the needs of my tenants. I am out of the country on a daily basis with my profession, and I find it reassuring to know that I can rely on Patrick and his team to take away the normal day to day pressures of property management. Owning investment properties is a job on its own and using Keenans to manage our portfolio is one of the best decisions I have made.
4/5
TrustpilotMolly was dealing with the sale of our…3570
Molly was dealing with the sale of our property she was very professional throughout the whole process. We had a few ups and downs though no fault of Keenans. Molly worked hard to ensure the sale, and I would recommend using Keenans.
5/5
GoogleRecently sold our property through Keenan’s. Highly recommend them, Miannah went above and beyond to help with everything. The office staff were fantastic and the staff whom came to show clients around for viewing were great. Thanks for everything
5/5
TrustpilotGreat service by Keenans
Great service by Keenans on purchasing a property. Was well informed by them throughout the purchase.
Thank you for your lovely review! We’re delighted you received great service and felt well informed throughout your purchase. We hope you’re very happy in your new home!
5/5
GoogleI would like to thank Emma doolan complaints manager at Keenan‘s estate agents for her fast response to my complaint not only did Emma resolve my complaint in a fast professional manner. She made sure that I was not out of pocket in anyway. …
5/5
GoogleI bought my property 3 years ago through Keenans, and recently just sold!! Within days of the property going online, we had an amazing amount of interest and an unbelievable offer... I'd like to personally thank Jess and Aaron in the Sales Team for their amazing service! Lorraine in the sales prog team was wonderful throughout and ensured my sale went through as smooth as possible! Very pleased with the service and professionalism, huge thank you to Faye and her team!
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Tell us what you need and we'll put you in touch. Keenans Estate Agents Blackburn hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Blackburn.
