Trusted Agent profile · Lancashire
★★★★★
1,041 reviews across 2 offices and 3 platforms
Keenans Estate Agents has two offices, in Blackburn and Clitheroe (Lancashire). Together they have 1,041 reviews on three platforms, rated 4.2 out of 5 overall.
Keenans Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI cannot recommend Keenans Letting…
I cannot recommend Keenans Letting Agency highly enough. From start to finish, the entire process was handled with professionalism, efficiency, and genuine care. The team were always responsive, helpful, and willing to go the extra mile to ensure everything ran smoothly.
5/5
TrustpilotBrilliant Service
Many, many thanks to Abi, Katie, Kieron and the whole Keenans team. They have sold 3 properties for us in 12 months; we have had massive ups and downs with both buyers and solicitors and all through Keenans have been there to support and advise. What an amazing, professional and tenacious team they are. We would recommend wholeheartedly to family, friends and strangers alike. We cannot thank you all enough.
1/5
TrustpilotUnethical Practice
We instructed Keenans in January 2026 to sell our property. As we approached completion, we discovered by chance that the buyer was one of their own employees.
We’re sorry for the distress this matter has caused and assure you that your concerns are being dealt with the upmost priority. Your complaint is still open and an ongoing matter which we have contacted you to update you on. We remain committed to reaching a satisfactory resolution at your earliest convenience and of course are happy to discuss this directly with yourself at a convenient time
5/5
TrustpilotDealt with Nikki Winstanley from Keenans
Dealt with Nikki Winstanley from Keenans. She is very helpful and polite, great to communicate with and able to resolve any hurdles along the way. Highly recommend to others who are looking to use Keenans services.
Thank you Ali. Nikki will be thrilled to hear she made such a great impact on your experience.
5/5
TrustpilotGreat staff
Nikki Winstanley who dealt with everything to do with buying the house was great, she was constantly on the ball constantly chasing up the solicitors and as soon as she had any information she would be straight on the phone to me to keep me updated. Overall a very good experience.
Thank you so much for you review Matty. It's great to hear how supported you felt from Nikki!
5/5
TrustpilotGreat service by Keenans
Great service by Keenans on purchasing a property. Was well informed by them throughout the purchase.
Thank you for your lovely review! We’re delighted you received great service and felt well informed throughout your purchase. We hope you’re very happy in your new home!
5/5
Trustpilottop notch service start to finish
Rating only, no written review.
Thank you so much for your review, it's great to hear how much Molly kept you updated throughout.
5/5
Trustpilotmollie was super super helpful she…
mollie was super super helpful she answered any of my questions. helped me get through to my solicitor and gave me constant updates all the way through i couldn’t have asked for better .
Thank you so much for your review! It's wonderful to hear how you felt so well supported.
5/5
TrustpilotBrilliantly helpful staff and nice…
Brilliantly helpful staff and nice professional service.
Thank you Adam!
5/5
TrustpilotReally pleased with the help we…
Really pleased with the help we received throughout from Molly, who sent us regular updates and made the whole process nice and smooth. We were first time buyers and felt very looked after the whole way through. Thank you!
Great to hear, thank you Milly! We wish you all the best in your first home!
5/5
TrustpilotBrilliant Estate Agents
From supporting us with marketing options, to selling our property within 10 days of it being on the market, Keenans have been brilliant. Our agent Molly has kept us informed all the way through and made our move less stressful!
Thank you for your review!
1/5
TrustpilotAVOID
Thank you for taking the time to share your concerns. We are sorry to hear about your experience and understand how frustrating and disappointing the collapse of a property chain can be, particularly where costs have already been incurred. We take the matters raised seriously and are currently reviewing the circumstances internally while also communicating with you directly. As this process is ongoing, it would not be appropriate for us to comment publicly on the specific details at this stage. We remain committed to addressing your concerns through the appropriate channels and will continue working with you directly.
5/5
TrustpilotOur experience with Keenan’s has been…
Our experience with Keenan’s has been brilliant. Molly kept us informed all the way up to completion.
Thank you so much for your review, it's great to hear how much Molly kept you updated throughout.
5/5
TrustpilotMolly was great throughout the process…
Molly was great throughout the process even when on her holidays she passed our case onto another very efficient lady.
Thank you Janet! We really appreciate you taking the time to provide your review. We wish you all the best!
5/5
TrustpilotExcellent
Genuinely, the best estate agent I have dealt with. Excellent communication throughout the early viewing and offer stages. Once offer was accepted Molly McNamara from the completion team was excellent. Always helpful, clear and direct. A credit to the company.
Thank you so much, it is great to hear you were so well looked after. We wish you all the best!
5/5
TrustpilotMolly has been really helpful and…
Molly has been really helpful and supportive throughout my purchase of a new property.
Thank you for your review Sian. Your kind words are very appreciated.
5/5
TrustpilotSwinton Team are Amazing!
Myself and my partner have recently bought our first home through Keenans Swinton branch and could not have been happier with the experience! Right from the beginning when putting our offer forward right through to getting our keys on completion, the communication and reassurance everyone at Keenans gives is second to none. Would definitely buy through them again and would entrust them to sell in the future when that time arises. Thank you to the team for everything!!
Thank you so much for your wonderful review! We’re delighted that the team at our Swinton branch made buying your first home such a positive and reassuring experience. Excellent communication is incredibly important to us, so your feedback means a great deal. Congratulations on your new home!
1/5
Google18/08/26 20:20 - You know full well I didn’t instruct another estate agent whilst under sole agreement with you. (I’ve sent you the proof now what?) 18/08/26 12:56 - I’m extremely disappointed with how Keenan’s have handled my situation. I was transparent with them when instructing them, yet I am now being told I’m in breach over circumstances they were aware of and had a responsibility to properly check under The Property Ombudsman requirements. I’m currently trying to get this resolved, but I feel other sellers should be aware of the potential consequences before signing with them. Think carefully and make sure they have properly checked everything before you sign.
We’re sorry you feel disappointed. However, you entered into a sole agency agreement with us and, while that agreement remains in force, instructing another agent to market the property is a breach of the agreed terms. We remain willing to address your concerns directly.
1/5
TrustpilotKeenans you ought to resolve my complaint.
18/08/26 20:20 - You know full well I didn’t instruct another estate agent whilst under sole agreement with you. (I’ve sent you the proof now what?)
We’re sorry you feel disappointed. However, you entered into a sole agency agreement with us and, while that agreement remains in force, instructing another agent to market the property is a breach of the agreed terms. We remain willing to address your concerns directly.
1/5
TrustpilotWhat an absolute joke of a company
What an absolute joke of a company. We arrived at the property at 11:45. Parked right outside the property. I get out to change my 8 month old babies nappy on the backseat of my car and your appalling estate agent walks straight past us. 2-3 minutes after our viewing time literally for me to change my babies nappy. You are obviously not in the business of selling houses if this is your level of service. I feel sorry for the persons who owns that house if they have entrusted you to sell their house.
We’re sorry to hear about your experience and appreciate how frustrating this must have been, particularly while travelling with a young baby. Our colleague attended at the agreed time and waited at the property until approximately 11:51am. Unfortunately, she was unaware that you had arrived and were waiting in the car, so she believed the appointment had not been attended. We would like to reassure you that she did not knowingly ignore you and would have been happy to conduct the viewing had she realised you were the applicants or if you had made yourself known to her as she was passing. We apologise for the inconvenience caused and will review what happened with our team. If you remain interested in the property, we would be very happy to arrange another viewing at a convenient time.
4/5
TrustpilotI have to state that Nikki Winstanley…
I have to state that Nikki Winstanley was fantastic and really moved things along and relueved the stress keeping me in the picture and explaining every step.
Thank you Laurence!
5/5
TrustpilotKeenan’s Burnley Office
We used Keenan’s Burnley office to sell a bungalow that was our parents home
Thank you for taking the time to leave such a thoughtful review. We’re so pleased that Madison’s proactive, reassuring approach made the process more manageable, particularly after the first buyer withdrew, and that Molly continued to support you with professionalism and understanding once the sale was agreed. Your kind words mean a great deal, and we’ll be sure to share them with both Madison and Molly. Thank you, again.
1/5
TrustpilotDreadful service - not recommended
Wouldn’t recommend this agent to sell your property - in all my 40 years of buying and selling this estate agency has been the worse. We used them as 4 years previously they’d sold our property and got a good price/quick sale - this time the valuer promised much and delivered little - the named contact never materialised and the valuer wasn’t heard from again other than when I suggested reducing it for a quick sale (in hindsight a stupid thing to do by me) - I’d just lost my dad, was grieving and stressed and dealing with this estate agent made things twice as bad - they can’t negotiate for toffee - I ended up selling for well under the market value - I agreed for a quick sale but that never happened and all they said was ‘a property is only worth what someone would pay for it’ - the quick sale turned into 5 months as the buyer, who supposedly had a house that had sold had in fact got a leasehold flat and my solicitor plus myself only found that out a few weeks before completion - Keenan’s never told me but hence the delays thanks to that.
Thank you for your feedback. We are disappointed by your comments regarding our negotiating ability. The sale completed at 98.6% of the agreed asking price, which we believe is important context when assessing the outcome achieved. We understand that you had hoped for a particularly quick transaction. While some sales can complete within three to four weeks, the national average is approximately 16, 20 weeks. From acceptance of the offer to completion, your sale took 16 weeks and three days, placing it within that average timeframe. Some elements of the legal process and the buyer’s related transaction were outside our direct control. You did have a named contact, particularly during the sales-progression stage. However, following your request, communication was directed through your solicitor. Our valuers also remain available to clients and return requested calls when they are not attending valuation appointments. It is correct that we were undergoing a rebrand during your sale, which we were delighted to showcase on social media. This activity is part of our wider marketing strategy and has helped us achieve seven million views across our platforms in the year to date, compared with 3.4 million throughout the whole of 2025. That substantially increased exposure for our brand and, importantly, the properties we market to potential buyers. Finally, we do not believe the age of our team members is relevant to the service provided. We are proud of our colleagues and would respectfully ask that their youth is not presented as a reflection of their ability or professionalism. We regret that your experience did not meet your expectations, particularly during such a difficult period in your life, but we hope the facts above provide helpful context regarding the sale and the service delivered.
5/5
GoogleRating only, no written review.
Thank you for your review Melanie
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Keenans Estate Agents has 1,041 reviews across its two offices, rated 4.2 out of 5 overall: 519 on Google, 4 on Yell, 518 on Trustpilot. Company-wide Trustpilot reviews for Keenans Estate Agents are counted once, not once per office.
Blackburn has the most, with 943 reviews rated 4.2 out of 5, followed by Clitheroe with 591.
