Trusted Agent profile · Lancashire

Keenans Estate Agents reviews in Blackburn and Clitheroe

4.2

★★★★★ Great

1,041 reviews across 2 offices and 3 platforms

www.keenans-estateagents.co.uk

Keenans Estate Agents has two offices, in Blackburn and Clitheroe (Lancashire). Together they have 1,041 reviews on three platforms, rated 4.2 out of 5 overall.

Google logo

4.2 / 5

519

Reviews on Google

All 2 offices

Yell logo

3.0 / 5

4

Reviews on Yell

All 2 offices

Trustpilot logo

518

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Our offices

Keenans Estate Agents's two offices, most reviewed first. Each has its own page.

Latest reviews from every Keenans Estate Agents office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Maintaining regular contact

Keenans recently dealt with the sale of my deceased aunt's house. Nikki Winstanley kept me informed throughout the process and worked relentlessly on behalf of myself and the other 2 executors. Our solicitor was excellent and was ready to exchange very quickly but there were delays in the ealier part of the chain, which Nikki helped progress by communicating effectively with us, our buyers, all solicitors and the other estate agent involved in the chain. I spoke to Nikki regularly where she kept me informed with updates and the actions she was taking with the other parties to move towards completion and resolution of issues earlier in the chain. Thanks go to Nikki for advocating for us at a difficult time and ensuring the sale completed.

Sarah · 18 May 2026 · Keenans Estate Agents Blackburn

Agent replied · 11 June 2026

Thank you so much for taking the time to share this thoughtful review, especially during what we know has been a difficult period for you and your family. We understand how important it is to feel informed and reassured, particularly when dealing with the sale of a loved one’s home. Your acknowledgement of Nikki’s efforts is sincerely appreciated. Thank you again for placing your trust in Keenans. We’re glad we could help bring the sale to a successful conclusion, and we wish you and your family all the very best moving forward.

5/5

Trustpilot

Amazing service

Amazing service, very kind, professional and fast. Full package!

Thomas-John · 28 April 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

Thank you so much!

5/5

Trustpilot

Great service, brilliant staff

I had apprehensions about buying my first home thinking it would be a nightmare, but Molly and team has made it a breeze. They were honest about the property, quick to answer my many questions, and acted as a great bridge between me and the sellers. Very impressed with their efficiency and friendly approach. Highly recommended!

Chloe · 28 April 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

That's great to hear Chloe, we're so thrilled that we could make the whole process easy for you. We wish you the best in your new home! Thank you!

5/5

Trustpilot

Great service and very professional.

Paul · 28 April 2026 · Keenans Estate Agents Blackburn

Agent replied · 11 June 2026

Love to hear you've had such a great experience Paul, thank you for your review!

5/5

Trustpilot

The A team

Just want to Thank all the team at keenans burnley and accrington you do amazing job all very committed special thanks to molly McNamara for all your support updates just keeping us up dated through the sales and the process of it all thanks again molly and all the team best wishes Hilda cooper and family.

Kim · 28 April 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

Thank you!

5/5

Trustpilot

Five-star service from Molly in the…

Five-star service from Molly in the after sales team! She has kept me informed throughout the sales process as I approach a completion date, she has always been available to answer my calls and provide updates. Proactive, reliable, and a pleasure to work with. Highly recommended!

Brandon · 28 April 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

Thank you Brandon!

5/5

Trustpilot

Moving house is not easy but....

Very positive experience from start to finish. Whilst I can't honestly say I enjoyed the moving house ride, Nikki worked hard to keep it on track and to keep us calm when we hit bumps in the road. Thank you Nikki and thanks to Keenans. We are now in, and love, our new home. recommend Keenans and Nikki to anyone looking for an estate agent.

Emma · 23 April 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

Thank you, Emma! It's great to hear you are settling in to your new home and enjoyed your experience with us! We wish you all the best!

5/5

Trustpilot

Great customer service and very…

Great customer service and very friendly. Specially Nikki.

Zohaib · 21 April 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

Thank you, Zohaib!

1/5

Google

Cancelling bookings last minute. Not returning phone calls and this company uses AI photos to make the houses look better. Very misleading.

Cal · 18 April 2026 · Keenans Estate Agents Blackburn

Agent replied · 22 April 2026

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and we understand how frustrating last‑minute changes or communication delays can be. That isn’t the level of service we aim to provide. Regarding the photos, we want to reassure you that we do not use AI to misrepresent properties. Our marketing uses professionally edited photography to present each home accurately and attractively. We’d really appreciate the chance to look into what happened. Please contact our team so we can address your concerns directly and ensure a better experience moving forward.

5/5

Trustpilot

Keenans were excellent

Keenans were excellent. We have just sold 2 properties with them. I work in the property industry and have bought and sold many properties over the years and I found Keenans to be very good. Keenans gave me a valuation which significantly exceeded that of other agents we approached. I confess I was not convinced with their valuation and thought that the value suggested had been offered simply to secure the instruction. I was completely wrong. Keenans generated a lot of interest at their valuation and we sold both properties in reasonable time at the asking price. I would highly recommend them. We are significantly better off having having put faith in their agency.

Martin · 17 April 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

Thank you so much for taking the time to share this fantastic review. It means a great deal to us. We’re delighted to hear that both sales went smoothly and that our valuation strategy delivered the results you hoped for. Your trust in our team, and your willingness to put faith in our advice, is truly appreciated. Thank you again for choosing Keenans and for recommending us so highly. It’s been a pleasure acting on your behalf, and we’d be honoured to support you with any future property plans.

5/5

Trustpilot

Colin

Nikki and the rest of the team made the selling of our property a straight forward experience. They were very professional and polite when speaking to us and everything was explained simply. We were kept upto date as to how things were going. Keenans would be recommended by us.

Colin · 16 April 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

Thank you, Colin!

5/5

Google

Great service big shout out to Kieran for all his support and help .

Gina · 15 April 2026 · Keenans Estate Agents Blackburn

Agent replied · 22 April 2026

Thank you, Gina!

5/5

Trustpilot

I sold my houseBeing kept informed at every stage of…

Being kept informed at every stage of the process, Nicola was friendly and helpful and professional at all times, I would highly recommend Keenans to every one

David · 15 April 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

Thank you, David! We appreciate your review.

5/5

Trustpilot

I would like to say a personal thank…

I would like to say a personal thank you to Harry Rouine at Keenan’s Estate Agents. After an extremely difficult year trying to sell my apartment - including a sale falling through and ongoing issues with the management company and solicitors - Harry went above and beyond to help get everything over the line. His support made a huge difference, and his communication throughout was by far the best I experienced. I’m very grateful for all his hard work and would highly recommend him and the team at Keenan’s.

Elle · 15 April 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

Thank you, Elle! We really appreciate your review and Harry will love reading this.

5/5

Trustpilot

I cannot thank Molly McNamara enough…

I cannot thank Molly McNamara enough she went above and beyond chasing and pushing solicitors for a easy and quick completion on my purchase

Steven · 14 April 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

Great to hear you had such a wonderful experience Steven, thank you for taking the time to leave a review!

5/5

Trustpilot

Keenans review

This review is for Olivia, Harry, and Miannah, who were all outstanding throughout the process. They were consistently responsive, informative, and supportive from start to finish. After having a previous negative experience with another agent, working with this company was a complete contrast. My home was sold within just 10 days at the asking price, which exceeded our expectations. Their motivation, professionalism, and genuine commitment helped us secure our dream home. I would not hesitate to recommend them to anyone.

Jade · 5 April 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

Thank you for your wonderful review Jade.

5/5

Google

My appointment with Keenans went very well today, following a thorough assessment by Simon, who provided both a Sale valuation and the Rental potential for my property. His obvious experience and advise has given me all I need to know to make a decision. Either way, I feel confident to move forward with their comprehensive Services.

John · 1 April 2026 · Keenans Estate Agents Blackburn

Agent replied · 22 April 2026

Thank you, John!

5/5

Google

I’ve recently arranged a tenancy through Keenans and my experience has been excellent from start to finish. I’d like to express my sincere thanks, especially to Phillipa Nicol, who has been professional, responsive, and extremely helpful throughout, making the whole process smooth and stress-free. Communication from Phillipa has been 10/10 at every stage. I would highly recommend Keenans to anyone looking to buy, sell, or rent a property.

Hajra · 25 March 2026 · Keenans Estate Agents Blackburn

Agent replied · 22 April 2026

Thank you!

5/5

Trustpilot

Highly recommend

This is a little bit late but I just need to rave about Madison. She has been there every step of the way during the process of me buying my house. Madison was always upfront about what was going on and had my back to help chase things to ensure things were completed on time. Madison has been very approachable and friendly and I would highly recommend x

Isabelle · 20 March 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

Thank you, Isabelle!

5/5

Trustpilot

Outstanding service

The overall experience of Keenans Estate Agent was very positive from the valuation right through to the end. Ella Walmsley from the sale progression team was exemplary throughout. Her communication from the beginning was outstanding and she had our best interests at every turn. Things did get quite stressful towards the end as they do in a house sale however Ella handled the process beautifully and kept everything moving through the chain. Her approach was professional yet friendly and empathic. Thoroughly recommended, thank you Keenans

Kate · 20 March 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

Thank you so much, Kate!

3/5

Trustpilot

Had good communication with Keenan’s…

Had good communication with Keenan’s who were working for the sellers of the property was buying. The only thing I would suggest would be a nice gesture to someone who is spending a lot of money would be a welcome gift to new home think this would be a lovely finishing touch.

Theresa · 19 March 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

We appreciate your comments Theresa. Thank you for taking the time to let us know, all the best in your new home.

5/5

Google

Rating only, no written review.

Mark · 19 March 2026 · Keenans Estate Agents Blackburn

Agent replied · 22 April 2026

Thank you, Mark!

5/5

Trustpilot

Molly @ Keenans has been a consistent point of contact

Molly @ Keenans has been a consistent point of contact throughout our purchase. She kept us fully informed at every stage, promptly passed on updates from both solicitors, and made sure we always knew where things stood. Her communication has been reliable, proactive, and genuinely helpful from start to finish.

Graeme · 18 March 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

Thank you Graeme!

5/5

Trustpilot

Both bought and sold a home with…

Both bought and sold a home with Keenan’s using the Clitheroe branch. faultless from start to finish, Richard dealt with both properties and nothing was too much - extremely knowledgable and accommodating for viewings and property information.

ZT · 14 March 2026 · Keenans Estate Agents Clitheroe

Agent replied · 11 June 2026

This is wonderful to read, thank you!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Keenans Estate Agents

How many reviews does Keenans Estate Agents have?

Keenans Estate Agents has 1,041 reviews across its two offices, rated 4.2 out of 5 overall: 519 on Google, 4 on Yell, 518 on Trustpilot. Company-wide Trustpilot reviews for Keenans Estate Agents are counted once, not once per office.

Which Keenans Estate Agents office has the most reviews?

Blackburn has the most, with 943 reviews rated 4.2 out of 5, followed by Clitheroe with 591.

Where are the Keenans Estate Agents offices?

The two Keenans Estate Agents offices, by town:

  • Blackburn: 7 Blackburn Road, Lancashire, BB5 1HF
  • Clitheroe: 4 Wellgate, Clitheroe, Lancashire, BB7 2DP
The Trusted Agent

Is this your office? Claim your page.