Keenans Estate Agents reviews in Blackburn and Clitheroe

★★★★★ 5/5

Trustpilot

Molly was great throughout the process…

Molly was great throughout the process even when on her holidays she passed our case onto another very efficient lady. We had no problems contacting her and she was always extremely pleasant to deal with All the staff there are fabulous and the office us absolutely gorgeous 😍 I always recommend Keenans to friends . The whole process from start to finish was trouble free and went through quickly with no issues

Janet · 26 August 2026 · Keenans Estate Agents Clitheroe

★★★★★ 5/5

Trustpilot

Excellent

Genuinely, the best estate agent I have dealt with. Excellent communication throughout the early viewing and offer stages. Once offer was accepted Molly McNamara from the completion team was excellent. Always helpful, clear and direct. A credit to the company.

Zafar · 25 August 2026 · Keenans Estate Agents Clitheroe

★★★★★ 5/5

Trustpilot

Molly has been really helpful and…

Molly has been really helpful and supportive throughout my purchase of a new property. She's explained everything along the way in a timely manner. Thank you for all your help

Sian · 25 August 2026 · Keenans Estate Agents Clitheroe

★★★★★ 5/5

Trustpilot

Swinton Team are Amazing!

Myself and my partner have recently bought our first home through Keenans Swinton branch and could not have been happier with the experience! Right from the beginning when putting our offer forward right through to getting our keys on completion, the communication and reassurance everyone at Keenans gives is second to none. Would definitely buy through them again and would entrust them to sell in the future when that time arises. Thank you to the team for everything!!

Bailey · 20 August 2026 · Keenans Estate Agents Clitheroe

★★★★★ 1/5

Google

18/08/26 20:20 - You know full well I didn’t instruct another estate agent whilst under sole agreement with you. (I’ve sent you the proof now what?) 18/08/26 12:56 - I’m extremely disappointed with how Keenan’s have handled my situation. I was transparent with them when instructing them, yet I am now being told I’m in breach over circumstances they were aware of and had a responsibility to properly check under The Property Ombudsman requirements. I’m currently trying to get this resolved, but I feel other sellers should be aware of the potential consequences before signing with them. Think carefully and make sure they have properly checked everything before you sign.

Jordan · 19 August 2026 · Keenans Estate Agents Blackburn

★★★★★ 1/5

Trustpilot

What an absolute joke of a company

What an absolute joke of a company. We arrived at the property at 11:45. Parked right outside the property. I get out to change my 8 month old babies nappy on the backseat of my car and your appalling estate agent walks straight past us. 2-3 minutes after our viewing time literally for me to change my babies nappy. You are obviously not in the business of selling houses if this is your level of service. I feel sorry for the persons who owns that house if they have entrusted you to sell their house. Worst level of service I have seen from an estate agents ever. You have lost a buyer. Well done.

Bhavni · 18 August 2026 · Keenans Estate Agents Clitheroe

★★★★★ 1/5

Trustpilot

Keenans you ought to resolve my complaint.

18/08/26 20:20 - You know full well I didn’t instruct another estate agent whilst under sole agreement with you. (I’ve sent you the proof now what?) 18/08/26 12:56 - I’m extremely disappointed with how Keenan’s have handled my situation. I was transparent with them when instructing them, yet I am now being told I’m in breach over circumstances they were aware of and had a responsibility to properly check under The Property Ombudsman requirements. I’m currently trying to get this resolved, but I feel other sellers should be aware of the potential consequences before signing with them. Think carefully and make sure they have properly checked everything before you sign.

Jordan · 18 August 2026 · Keenans Estate Agents Clitheroe

★★★★★ 4/5

Trustpilot

I have to state that Nikki Winstanley…

I have to state that Nikki Winstanley was fantastic and really moved things along and relueved the stress keeping me in the picture and explaining every step. I did feel that the initial personal contact and valuation was a little rushed.

Laurence · 18 August 2026 · Keenans Estate Agents Clitheroe

★★★★★ 1/5

Yell

Keenan’s Failed to Check, Now I’m Being Blamed

I’m extremely disappointed with how Keenan’s have handled my situation. I was transparent with them when instructing them, yet I am now being told I’m in breach over circumstances they were aware of and had a responsibility to properly check under The Property Ombudsman requirements. I’m currently trying to get this resolved, but I feel other sellers should be aware of the potential consequences before signing with them. Think carefully and make sure they have properly checked everything before you sign.

JordanS-519 · 18 August 2026 · Keenans Estate Agents Blackburn

★★★★★ 5/5

Trustpilot

Keenan’s Burnley Office

We used Keenan’s Burnley office to sell a bungalow that was our parents home We had majority of communication and dealings with Madison , who was very professional and proactive , keeping us informed during every step of proceedings even when the first buyer pulled out she was very re assuring and luckily we had a new buyer soon , she made the whole process more manageable especially after the loss of family Madison is a credit to Keenan’s Burnley. We must also mention Molly who we dealt with once a sale was agreed who is also a credit to Keenan’s. Molly was also professional , understanding and a great go between for solicitors etc . Both staff members made our life so much easier

Judith · 13 August 2026 · Keenans Estate Agents Clitheroe

★★★★★ 1/5

Trustpilot

Dreadful service - not recommended

Wouldn’t recommend this agent to sell your property - in all my 40 years of buying and selling this estate agency has been the worse. We used them as 4 years previously they’d sold our property and got a good price/quick sale - this time the valuer promised much and delivered little - the named contact never materialised and the valuer wasn’t heard from again other than when I suggested reducing it for a quick sale (in hindsight a stupid thing to do by me) - I’d just lost my dad, was grieving and stressed and dealing with this estate agent made things twice as bad - they can’t negotiate for toffee - I ended up selling for well under the market value - I agreed for a quick sale but that never happened and all they said was ‘a property is only worth what someone would pay for it’ - the quick sale turned into 5 months as the buyer, who supposedly had a house that had sold had in fact got a leasehold flat and my solicitor plus myself only found that out a few weeks before completion - Keenan’s never told me but hence the delays thanks to that. Keenan’s were undergoing a rebrand during my sale and seeing the young staff members taking selfies, having their pictures put on buses etc whilst promoting household luxuries rather than properties on social media really was annoying. If you do use them read their terms and conditions very carefully - they’re written in miniature font but don’t believe what the valuer tells you and be an idiot like me. Response to Keenan's Named contact - promised by valuer but never materialised - only had named contact when got to sales process - they say I asked in the end to put all contact through my solicitor - Keenan's need to ask why that was so - I was so frustrated with the responses I was getting, felt Keenan’s were working for the buyer and not myself that in the end I relied on my solicitor for information rather than Keenan's - at the end of the day Keenan’s still got their £2k plus VAT  Sale price - other bungalows on the same road in similar condition, sold within days of coming on the market for £40k more than mine - I spoke with other agents who said I was practically giving my property away - I went for a reduced price on condition of a quick sale and was assured by Keenan’s the buyer was in a position to progress quickly - the offer made was below the asking price which was offers OVER £190k not £190k and I expected at least £195k - I had to push the ‘negotiator’ at Keenan’s to go back to the buyer and increase their offer and it eventually sold for £187,500 - below what I expected. When I mentioned this I was told the buyer was a good buyer and told ‘a property is only worth what someone will pay for it’. I didn’t pull out as I had a buyer, was told they were in a position to proceed quickly plus I was tied in to Keenan’s terms and conditions. With hindsight I should have taken the costly hit and withdrawn.  At the end of the day Keenan’s still got their £2k plus vat and surely anyone should be able to sell a property below market value  Quick transaction - it certainly wasn’t - I was told by Keenan’s my buyer had sold a house to a cash buyer and the gap was being met with savings - the house was actually a flat and was not cash Rebrand - it may have increased Keenan’s exposure but for those selling during this period it felt their attention was elsewhere as noted from other reviews as well. I raised concerns with Keenan’s throughout the process but got similar responses to the one I’m replying to now For me I want to draw a line under it all. I stand by my comments

Christine · 10 August 2026 · Keenans Estate Agents Clitheroe

★★★★★ 5/5

Google

Rating only, no written review.

Melanie · 22 July 2026 · Keenans Estate Agents Clitheroe

★★★★★ 5/5

Google

I can’t recommend Keenan’s Estate Agents highly enough, especially Keiran from the Sales Progression team. From the moment my sale and purchase began, Keiran was absolutely fantastic. Moving home can be stressful, but Keiran made the whole process feel so much easier. He kept me fully informed every step of the way, was always on hand to answer any questions, and went above and beyond to ensure everything progressed as smoothly as possible. Everyone at Keenan’s have been so helpful and approachable, and genuinely committed to helping which made a huge difference. What could have been a stressful experience was made so much more manageable. Thank you, Keiran, and everyone at Keenan’s, for all your hard work. I wouldn’t hesitate to recommend your services to anyone looking to buy or sell a home.

Lucy · 22 July 2026 · Keenans Estate Agents Clitheroe

★★★★★ 5/5

Google

Another good job by all the Keenan's Lettings Team especially Deborah and the move in team. They have let 3 properties for us in the last nine months achieving very short "void periods" between tenancies. Very slick operation. Thanks.

Steve · 22 July 2026 · Keenans Estate Agents Clitheroe

★★★★★ 5/5

Google

When calling for assistance, the phone was always answered quickly and efficiently and I was mostly put through to Phillipa who was very friendly and extremely helpful. Even when not available, she returned my call as soon as she was able to do so. On one occasion I had to phone her several times in quick succession and was never made to feel like a nuisance. She simply explained in straightforward, easy to understand dialogue and that was very much appreciated.

Josie · 22 July 2026 · Keenans Estate Agents Blackburn

★★★★★ 1/5

Google

I am extremely disappointed with the service provided by this estate agency I had a property viewing booked in Blackburn on 23 June at 12:45 pm. I arrived five minutes early, as any reasonable person would. I am currently nine months pregnant, and the temperature that day was around 30°C. Despite this, I was left waiting outside in direct sunlight for around 40 minutes. No one contacted me to let me know they were running late or apologised for the delay. Almost an hour after the scheduled appointment time, I finally received a call informing me that the agent would arrive another 20 minutes later. By that point, I was already feeling unwell because of the heat and the long wait. I suggested rearranging the viewing, as buying a house is a major decision, not something as insignificant as buying a packet of pasta What makes this even more frustrating is that this was already the second time this viewing had been rearranged. The original appointment on 20 June at 10:00 am was moved to 23 June at 12:45 pm. When the agent failed to arrive on time, another appointment was suggested, only for that to be cancelled as well without any proper explanation I also had exactly the same experience with another property in Accrington through the same agency. The viewing was booked for 27 June at 1:00 pm but was cancelled on the day because the owner had supposedly gone on holiday. Despite this, both properties are still being actively advertised Based on my experience, it feels as though neither the agency nor the sellers are genuinely interested in selling their properties or treating potential buyers with basic respect. Constant cancellations, poor communication, wasted time, and a complete lack of professionalism are unacceptable. I cannot recommend this estate agency to anyone

Анастасия · 22 July 2026 · Keenans Estate Agents Blackburn

★★★★★ 5/5

Google

I’ve recently completing a property purchase through Keenans Accrington, and I can honestly say Isaac made the whole experience so much easier than I expected. From the very beginning, he was friendly, professional, and always willing to go out of his way to make me feel comfortable and reassured. Buying a property can be stressful, but Isaac was always on hand to answer questions, keep me updated, and make sure I understood what was happening at each stage. One thing that really stood out was how helpful he was throughout the entire process. He even introduced me to a fantastic mortgage advisor, which made a huge difference and helped everything come together smoothly. His communication was excellent, and nothing ever seemed too much trouble. Thanks to Isaac's support and dedication, what could have been a stressful experience felt straightforward and manageable. A massive thank you to Isaac and the team at Keenans Accrington. I would highly recommend them to anyone looking to buy a property. Outstanding service from start to finish!

Riz · 22 July 2026 · Keenans Estate Agents Blackburn

★★★★★ 1/5

Google

I had two viewing appointments with Keenans, and both experiences were extremely disappointing. The first viewing was for a property on St. Silas’s Road. It was originally booked for 20 June at 10:00 am, but was later rescheduled to Tuesday at 12:45 pm. Unfortunately, I couldn’t attend due to work, so my pregnant wife went instead. She arrived on time and waited for 30 minutes, but nobody from the agency turned up. The second viewing was for a property on Alexandra Street, booked for 27 June at 1:00 pm. We had arranged this appointment 2, 3 weeks in advance, but on the day of the viewing they called to cancel, saying that the vendors had gone away. This level of organisation is completely unacceptable. Two viewings, two failures. It shows a complete lack of respect for customers’ time and very poor communication. My pregnant wife wasted her time waiting outside for an appointment that never happened, and our second viewing was cancelled at the last minute despite being booked weeks in advance. I will be avoiding this agency in the future and cannot recommend them to anyone.

Solotov · 22 July 2026 · Keenans Estate Agents Blackburn

★★★★★ 5/5

Google

I would highly recommend Keenans to anyone looking for a stress free selling experience. Lorraine, who managed my sale through to completion, kept me regularly updated throughout the process. She was proactive in dealing with any delays, chased up other parties when needed, and did everything she could to keep the sale moving as quickly and smoothly as possible. Thank you to Lorraine and the entire Keenans team.

Adam · 22 July 2026 · Keenans Estate Agents Blackburn

★★★★★ 5/5

Trustpilot

Nikki was fantatic throughout our whole…

Nikki was fantatic throughout our whole process of buying our first home, she checked in weekly to see where we was up to in the process and also updating us with any new information she had. She definitely made our purchase much easier and definitely helped us out along the way with any information we needed or support.

Danielle · 20 July 2026 · Keenans Estate Agents Clitheroe

★★★★★ 5/5

Trustpilot

Nikki & the Keenans team were…

Nikki & the Keenans team were supportive & helpful in helping me sell my property. Thank u v much, Team Keenans

Malcolm · 17 July 2026 · Keenans Estate Agents Clitheroe

★★★★★ 5/5

Trustpilot

Lucie has been particularly…

Lucie has been particularly helpful and supportive in taking on the management of our flat. She has responded quickly and got on with the work needed. Communicated very well with a good grasp of what was required. Always pleasant and caring.

Marian · 29 June 2026 · Keenans Estate Agents Clitheroe

★★★★★ 1/5

Google

I wish I could give zero. I have made numerous attempts to view houses, and Keenans cancel almost all. I even put in my last request to view a property that they would cancel. When they phoned to to view the property, they laughed about my comment. Guess what - THEY CANCELLED. DO NOT USE TO BUY OR SELL.

Nick · 22 June 2026 · Keenans Estate Agents Blackburn

★★★★★ 5/5

Trustpilot

Lucie made the process of renting and…

Lucie made the process of renting and claiming back the bond as smooth as possible. She was always there at the end of the phone and responded to emails promptly. Lucie was fantastic at explaining the whole process and was thorough in her approach. She always acted professionally; with both the tenant’s and landlord’s best interests at heart.

Sc · 17 June 2026 · Keenans Estate Agents Clitheroe