Keenans Estate Agents Blackburn reviews

★★★★★ 2/5

Google

The service offered seemed poor at best where it seemed that the negotiator had too many other tasks to deal with rather than keeping the client in the loop with regular updates. There was even a time that the information given a week apart was identical which did not fill me as the client with much confidence. There seemed no sense of urgency or drive from the negotiator which left me for weeks in the dark with little movement on the sale. I often said for a no chain sale to take just short of 6 months to go thru was baffling.

John · 29 December 2024

★★★★★ 5/5

Google

I have sold my current property and bought my new home through Keenans. From the beginning and throughout they have been fantastic. Miannah kept me up to date whilst my house was on the market and Molly has handled the sale and purchase brilliantly. I highly recommend Keenans.

Cheryl · 20 December 2025

★★★★★ 5/5

Google

I have nothing negative to say about the service I received from Jack Banks at this Keenans branch. I was buying my first home and he called me very frequently to update me on everything that's happening with the sale. I have no experience with other estate agents as I'm a first time buyer, but I can honestly say the feedback I got from Jack on everything to do with the sale was just what I needed, when I needed it. I felt assured that I could call or email at any time to ask any questions and get a fast response. Got the keys a week ago and I'm very happy. Thank you Jack!

Amelix · 22 December 2024

★★★★★ 5/5

Trustpilot

Selling Property

Started the process of selling my house with Keenan’s in November 2025, easy to deal with and organised and held all viewings so I didn’t have to re arrange any of my work schedule to accommodate, photos and listing looked great too.

Ryan · 11 June 2026

★★★★★ 5/5

Trustpilot

Colin

Nikki and the rest of the team made the selling of our property a straight forward experience. They were very professional and polite when speaking to us and everything was explained simply. We were kept upto date as to how things were going. Keenans would be recommended by us.

Colin · 16 April 2026

★★★★★ 5/5

Google

We have had a good experience with the sale of our property with Keenans in Accrington They are a professional team who have worked fast from the viewing to the completion. Mollie was excellent in updating us throughout the sale in a very pleasant and efficient manner.

Linda · 20 December 2025

★★★★★ 3/5

Trustpilot

Had good communication with Keenan’s…

Had good communication with Keenan’s who were working for the sellers of the property was buying. The only thing I would suggest would be a nice gesture to someone who is spending a lot of money would be a welcome gift to new home think this would be a lovely finishing touch.

Theresa · 19 March 2026

★★★★★ 5/5

Google

Keenans Accrington have been a pleasure to deal with, in my recent property purchase. All the team have been great, however I need to give a special thanks to Lorraine who has always kept me updated and informed throughout, calm in frustrating times and has been really comfortable to chat with. Thanks Again.

Robert · 20 October 2025

★★★★★ 5/5

Google

I recently sold my house with Keenan’s Estate Agents, and I couldn’t be happier with the experience. Lorraine was absolutely fantastic, her dedication, professionalism, and effort in getting everything over the line were truly appreciated. She kept me informed throughout the process and went above and beyond to ensure a smooth sale. I highly recommend Keenan’s to anyone looking to buy or sell a property. Thank you, Lorraine, for all your hard work!

Jack · 19 March 2025

★★★★★ 5/5

Google

Bought a property through Keenans and dealt with Alicja (Accrington office) who was excellent from start to finish - great communication, called me more regularly with updates than the agent I was selling my own property with! In fact, everybody I spoke with in the Accrington office was friendly, helpful and returned calls when they said they would. Thanks to all at Keenans, especially Alicja!

Sandie · 30 January 2024

★★★★★ 5/5

Trustpilot

Lorraine

I recently sold my house with Keenan’s Estate Agents, and I couldn’t be happier with the experience. Lorraine was absolutely fantastic, her dedication, professionalism, and effort in getting everything over the line were truly appreciated. She kept me informed throughout the process and went above and beyond to ensure a smooth sale. I highly recommend Keenan’s to anyone looking to buy or sell a property. Thank you, Lorraine, for all your hard work!

Jack · 14 March 2025

★★★★★ 5/5

Trustpilot

Five-star service from Molly in the…

Five-star service from Molly in the after sales team! She has kept me informed throughout the sales process as I approach a completion date, she has always been available to answer my calls and provide updates. Proactive, reliable, and a pleasure to work with. Highly recommended!

Brandon · 28 April 2026

★★★★★ 5/5

Trustpilot

Molly @ Keenans has been a consistent point of contact

Molly @ Keenans has been a consistent point of contact throughout our purchase. She kept us fully informed at every stage, promptly passed on updates from both solicitors, and made sure we always knew where things stood. Her communication has been reliable, proactive, and genuinely helpful from start to finish.

Graeme · 18 March 2026

★★★★★ 5/5

Trustpilot

Excellent service and special thanks to Jack Nikki and Georgia.

I would like to express my sincere appreciation to Jack, Nikki, and Georgia for their exceptional service. They provided invaluable assistance in locating an excellent property, addressed numerous inquiries thoroughly, and consistently offered professional support throughout the process.

Eric · 13 June 2026

★★★★★ 5/5

Google

I’ve had the pleasure of working with Patrick from Keenan’s as he manages my property, and I couldn’t be more grateful for his support. He is consistently helpful with any issues that arise, always quick to respond, and handles every situation with professionalism and care. Patrick is not only polite and approachable, but he also goes above and beyond to ensure everything runs smoothly. His dedication and attention to detail make him a true asset to the Keenan’s team. Thank you, Patrick, for your hard work and exceptional service!

Azhar · 26 October 2024

★★★★★ 5/5

Google

My family and I wish to thank Molly for all the help and advice she's given us during the sale of my son's apartment who's had to go into a Care Home due to inheriting Huntingdon's disease from his mother, my wife. So a BIG THANK YOU Molly.

Ken · 20 October 2025

★★★★★ 5/5

Google

I put my House for sale with Keenans , It’s sold within six weeks They always kept in touch with me, ie emails phone calls would recommend this company to anybody x Olivia miannah Harry x brilliant x

Sue · 22 May 2026

★★★★★ 5/5

Google

Currently in process of buying a house, miannah was very helpful from the beginning to moving to progression. I have been allocated Katie she’s absolutely amazing very informative with the updates if any hiccups arise Katie swiftly sorts these out. Would highly recommend Katie.

Benjamin · 20 November 2025

★★★★★ 5/5

Trustpilot

Well done keenans Mathew and nikki and…

Well done keenans Mathew and nikki and Michelle you got me a good price and very quickly

Anthony · 30 September 2026

★★★★★ 5/5

Google

Bought our new house via Keenans, everyone has been very helpful. In particular Molly has been great at keeping in touch with updates, chasing the vendors side when needed, and kept pushing to progress our purchase. Would recommend to anyone buying or selling a property.

Suf · 20 October 2025

★★★★★ 5/5

Google

I got my keys on the 26th of July I was dealing with Ellie and Lorraine Kennington they both was brilliant through out the process kept me into the loop with everything I couldn't ask for anything better everytime I spoke to Lorraine she was always helpful and call me back when I needed to ask question and chased up my conveyancing for me I didn't even need to do anything or call I used to get up date from Lorraine my self keenans is the best estate agents iv ever used thank you to keenans team and big thank you to Lorraine Kennington for giving me the best day off my life

Haroon · 29 July 2024

★★★★★ 5/5

Google

This was my second time meeting Max from Keenans, and once again he provided an excellent experience. He was very polite and patient, with a professional and attentive attitude throughout. I really appreciate his support.

KM · 22 May 2026

★★★★★ 5/5

Google

Molly was a great help from start to finish in helping sell my mum's house. Regular emails, messages and phone calls to help keep us updated with the progress of the sale. Very professional. Would recommend and would use again !!

Stu · 20 November 2025

★★★★★ 1/5

Trustpilot

Don’t believe everything that you are told, or the promises that are said on there signs!!

Obviously didn’t look on the emailing list before sending out the please leave your reviews email. As i said to them at one point, “this is supposed to be a exciting time but right now all I am thinking is I wish I hadn’t even decided to sell my house let alone with Keenan’s.” Where do I start, we put an offer down on a property on a Friday to be told yes its yours. To then drive plastic the property a couple of days later see a sold sign with another company, contact Keenans to see what was going on to be told, he’d accepted an offer over the weekend, and what about our offer? Oh well we didn’t actually get through to him on Friday to confirm with him despite telling you that he had accepted, because we knew he’d had no offers and that there was no viewings so just thought it would be ok.Meaning having to go back and offer more, costing us a further £10,000. Thanks.They were happy enough to chase us for stupid things but not the venders or buyers of ours, meaning delays left right and centre. Explain to me what sort of Estate Agent sells a property to a person without ensuring that they had the keys, so when everything was completed we went to pick up the keys to our house which they told me they didn’t have and that I’d just have to go and wait while they chased it up. Wait where ? I have just sold my house and I am sat outside of the property which I had just bought with no way of getting in and all my belongings sat on the drive. Oh and half hour till home time for the person telling me I’m going to have to wait. Then turning up with a spare set, meaning not all the keys were there (only 1 key for the patio doors, so could only open 1 door, no keys for the shed or outhouse) and basically saying well that’s all we can get hold off, meaning I had to move all my belongings into a house which someone else had the keys too and not being able to sleep for 2 days until I could get a locksmith to come out and replace the locks throughout, and due to not having all the keys to the doors meant that the locks having to be drilled out. Costing a further £350.So not only did they take a very good wage from us they also cost me a further £10,350. Thank you Keenan’s. I will not be using again.

Danielle · 10 November 2021