5/5
TrustpilotLewis was fantastic from start to…
Lewis was fantastic from start to finish in purchasing our new home , would highly recommend Keenan’s Paul Charlesworth
Trusted Agent profile · Blackburn · Lancashire
Keenans Estate Agents Blackburn reviews
★★★★★
967 reviews across 3 platforms
7 Blackburn Road, Lancashire, BB5 1HF
Part of Keenans Estate Agents, see every office.
Keenans Estate Agents's office in Blackburn, Lancashire, at 7 Blackburn Road, is rated 4.2 out of 5 across 967 reviews on three platforms, including 439 Google reviews rated 4.1.
Reviews
Every review we hold for the Blackburn office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotA very positive seamless experience
A very positive seamless experience. Jonathan was very helpful and on hand when ever needed. Brilliant customer service and very professional. Thank you Keenan’s.
5/5
TrustpilotKeenan’s have made my experience so…
Keenan’s have made my experience so easy from start to end. The communication and friendliness of all the staff made the process much more pleasant than I expected it to be. I would like to mention Robert from Blackburn Keenans who particularly stood out to me, any queries I had he answered and resolved them straight away. His professionalism was second to none!Thank you very much for making this experience so pleasant.
5/5
TrustpilotKeenan’s have made my experience so…
Keenan’s have made my experience so easy from start to end. The communication and friendliness of all the staff made the process much more pleasant than I expected it to be. I would like to mention Robert from Blackburn Keenans who particularly stood out to me, any queries I had he answered and resolved them straight away. His professionalism was second to none!Thank you very much for making this experience so pleasant.
1/5
GoogleHorrendous. Unprofessional, bad communication and do not follow the law. They took instructions off a person that did not own the property and did not advise me when offers had been made on the property. Did not send me documentation that was needed and just blamed other members of staff when something went wrong. They got information wrong on the booklet that could have affected the sale of the property adversely and didn't collect all of the keys for the property when the sale eventually went through. Disgrace!
5/5
TrustpilotKeenans are 5 stars
We sold our house with Keenans and they are a worth the 5 star review ! Simon we met first and gave the first impression of the company and it lasted with the full team until the day we moved
Agent replied · 20 January 2024
Tilly thank you for your kind words - much appreciated
5/5
TrustpilotHouse Move before Christmas
Lewis Usher was extremely helpful throughout the purchase process, he understood my needs and importance to complete before Christmas and was easily reachable.
5/5
TrustpilotBurnley’s Super Team
What a great team! The team at Keenan’s Burnley have been fantastic! From the outset and approaching them to sell my property they have been informative, professional and supportive. I have been liaising with Chloe in the Burnley office who has been with me every step of step of the way. Would highly recommend for anyone wishing to buy, sell or rent.
5/5
TrustpilotExcellent Work Emily & Kenans
Emily and the team at Kenans are very knowledgeable and have been very helpful throughout the long and complex sale. Wonderful experience!!!
5/5
TrustpilotPaula at Keenans
Paula was very accommodating and made us feel nice and relaxed during our viewings, and answered any questions competently and comprehensively. Thanks Paula!
5/5
TrustpilotWould highly recommend Keenans Estate…
Would highly recommend Keenans Estate agents! Liam who handled the purchase of our property was amazing, he gave us regular updates and chased the lawyers to get everything over the line. I hope his hard work doesn’t go unnoticed by his team and bosses as it certainly doesn’t go unnoticed by his clients, huge thanks again Liam you went above and beyond and we are so grateful of your hard work.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. David made the whole process very very easy and I would reccomend him and Keenans everytime !
5/5
TrustpilotGreat team
I have been working with Keenans for a while. I have been dealing directly with Simon, Matt, George and Kayleigh. They are very efficient team, always up to date with sale progression and they understand client’s needs. Great team.
Agent replied · 20 January 2024
Thank you for your kind words Martin - we look forward to working with you again in the future
1/5
GoogleCant even be bothered to ans phone after poor post. Think long and hard about this company. They say I am not a client that's because I cant get thru. Not everyone is in UK . Have you not heard of emails and time zones. Will not be bothering you lot anymore. 😣 …
5/5
Googleeverything dealt with effiecienlty the progression team have been excellent cant fault them well done 5 stars
Agent replied · 20 January 2024
Thank you for your review Ian - we are glad to hear of your 5 star customer experience
1/5
GoogleUNPROFESSIONAL,BAD COMMUNICATORS,AND BORN LIAR'S . Well where do I start. Have been interested in a property on Dawlish Close since February 2018 when it came on the market. Saw it,loved it,just around from the corner where me I'll parents live so ideal we can be close by. Put an offer in,sorted out a mortgage,sent over offer, mortgage details and checks 3TIMES. Put our property on the market,KEPT IN TOUCH (us emailing/ringing) all the time,to have updates. Went on holiday in June,came back and noticed they reduced the price of the property,KEENANS didn't tell us. Put in another offer and was told several times nobody else was looking at it . Never really spoke to the same person,hence the left hand doesn't know what the right hand doing. We sold our property in Lytham,cash buyer. Brilliant. As my parents live around the corner and I pass the property we wanted to buy every day I saw somebody in the property. A survayor for somebody else!! KEENAN'S didn't bother to ring us or anything. We missed out on our forever home by 3days because they couldn't be arsed to communicate to us. We are gutted,upset and now feel pushed to find a property quickly. There are no suitable ones in the area yet. Thanks KEENAN'S for that . Like I said,unprofessional,can't communicate between them and run by a bunch of kindergarden kids that don't know what they are doing. Oh and lied to our faces on 3 occasion s that I know of about ringing us or emailing us. LIARS. If you buy or sell a house through these cowboys.......GOOD LUCK yoully need it. Asked to speak to a manager to make a complaint.........still waiting for that phone call.
5/5
GoogleI couldn’t have asked for more, this is a fantastic estate agents. The staff are extremely friendly, especially the stunning lady Cree who dealt with me and delivered exceptional customer service. The office has a professional, yet relaxing vibe to it - just what I needed as looking for a house becomes quite stressful. I would highly recommend this to anyone, the other reviews on here must be some sort of mistake!? Thank you so much Keenans, I will be spreading the word.
1/5
TrustpilotCompletely unhelpful and wasting time
They are not well organised and fully trained to do that job. I had few viewing of some properties based at Burnley with them .Finally I liked one of them and was going to rent it. I spoke to KEENANS ESTATE AGENT to sort out that , a lady who’s answered me said “ we need to talk to the landlord and will let you know “ . Although that scenario was a bit ridiculous but I accepted. THEN I HAVE NEVER RECEIVED ANY RESPONSE FROM THEM AND WHENEVER TRYING TO CONTACT THEIR NUMBER NO ONE ANSWER. Poor service!!Do not waste your time with them please.
5/5
GoogleGreat service from keenans. Will definitely take my business there again. Professional courteous staff always.
Agent replied · 6 February 2024
Thanks for the 5 star review, we look Forward to working with you again in the future
1/5
TrustpilotAVOID- SWINTON BRANCH !!!!!!!!!!!!!!!!
If I could give 0 stars I would! What an absolute shambles of an 'Estate agent' nobody seems to have a clue what they're doing. If you're lucky enough to speak to somebody (or unlucky enough) don't expect literally any level of competence or customer service. 'Manger' doesn't care if sales fall through, Sales progression have no idea where sales are up to, and negotiators couldn't negotiate a p!ss up in a brewery.
5/5
TrustpilotExcellent Customer Service from the…
Excellent Customer Service from the time arranging a viewing to the offer being accepted. Thank you Laurence for all your help
5/5
TrustpilotReally impressed with Chloe Mcloughlin
Really impressed with Chloe Mcloughlin. Although we’re still in the sales process, we feel confident that our sale will conclude satisfactorily. She is pleasant, knowledgeable and always attentive to enquiries and questions. The Swinton team are fab.
Agent replied · 20 January 2024
Thank you for your lovely feeback Alan - we will be sure to pass this on to Chloe
5/5
GoogleVery pleasurable experience dealing with Keenan’s Accrington, especially Louis, Danielle and Richard. Efficient and professional throughout and would highly recommend if looking to sell your house in the local area.
1/5
GoogleBought a house from them 2 months later still not picked the sold sign up even after emails and phone calls I personally would never use … when I was buying house from them the person I was dealing with would never answer the phone and would never ring back or chaise up question asked
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Keenans Estate Agents Blackburn hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Blackburn.
