5/5
GoogleJust sold our house recently through Keenan’s. Ella and the team were on it would definitely recommend!
Trusted Agent profile · Blackburn · Lancashire
Keenans Estate Agents Blackburn reviews
★★★★★
967 reviews across 3 platforms
7 Blackburn Road, Lancashire, BB5 1HF
Part of Keenans Estate Agents, see every office.
Keenans Estate Agents's office in Blackburn, Lancashire, at 7 Blackburn Road, is rated 4.2 out of 5 across 967 reviews on three platforms, including 439 Google reviews rated 4.1.
Reviews
Every review we hold for the Blackburn office, from every platform, shown as written. First names only.
Google1/5
TrustpilotUnauthorized entering of home
Keenans estate agents entered the property where I am the legal tenant with my current landlord without my authority, without me knowing and without me being present at my home just my friend there unaware that keenans were coming to take pictures of the house, I spoke with James who is aware I am the tenant and be informed me my landlord arranged this and gave the go ahead for this so knew I hadn’t agreed. No apology was given or explanation to me just ‘speak to your landlord’
5/5
GoogleJust got keys to my first home and couldn't be happier. The team at keenans kept me informed the whole time. Always replied to my emails and if they didn't have the answers got intouch with the people who did. Would 100% recommend. They did an amazing job
5/5
TrustpilotOutstanding service
Outstanding service It has been a pleasure doing business with you Chloe and the team. very professional staff. Stress free experience extremely supportive team.
1/5
TrustpilotSelling your house? Stay clear!
Selling your house? Stay clear of Keenan's. After an agreed sale on our house, I had been chasing Keenan's for weeks for a for a response from the buyer. This is normal Keenan's kept telling me. So I've now contacted the buyer directly as it seems Keenan's were incapable. Only to find out they buyer had emailed Keenan's 3 weeks ago to pull out of the sale and Keenan's had 'missed' the email as they put it. This isn't no excuse and left us in a very difficult position having to sell our house again when there is a whole chain of people waiting. Thanks for nothing. No offer of anything in way of fixing this other than them relisting. No thanks, thanks for nothing.
1/5
GoogleWe rented an house off them and they ript us off they said flooring was scratched wen it was all ready like that the house had loads wrong with it they blamed us will never go with them they took 200 pounds out of our bond wen I told them about what was wrong with I wud never rent off them again
1/5
TrustpilotDishonest and disorganised
We had a very poor and unprofessional experience with Keenan’s Estate Agents.
1/5
TrustpilotMy experience of Keenans was very poor.
My experience of Keenans was very poor. Right from the start the Burnley branch didn't have much info on the property they were selling. I quickly gave up on them and went to speak to the property owner myself about it. We struck up a deal between us, but everytime Keenans got involved it just went downhill. The staff were evasive, they lied and were sometimes aggressive. All phone calls are vetted by the receptionist so if anyone there doesn't want to talk to you they just don't answer the phone or make excuses why they can't speak to you. If you want to speak to someone just lie about who you are and you'll get put through. We had a much better experience with Yopa.
5/5
TrustpilotHappy Seller!
Keenan’s recently sold two properties for us. Sam and the team delivered a first class service. We would highly recommend Keenan’s to anyone looking to sell their property.
1/5
TrustpilotRidiculous at best
It is difficult to find the correct words which explain how ridiculous the service received from Keenan's will be. If you are looking for an unprofessional, incompetent and poorly trained estate agents team, then this is the agent to choose. As a seller, the sales team will push any client through to update a property status to sold. The team who manage the sale are incompetent at best. You hear from the supervisor how hundreds of issues can be raised during a sale and how his team are trained to overcome them. Then when a problem occurs the advisors are that poorly trained that the most minor issue becomes such an over exaggerated problem, causing constant unnecessary delays. During my contract, I refused to work with one adviser as she was absolutely useless, lost a sale and then didn't have the professionalism to tell me herself. It very quickly became evident that the advisor handling the second sale was exactly the same. You can negotiate your fee. This is likely standard practice with an agent of this calibre, as they know what their service is really worth. If you enjoy helping incompetent staff, that you are paying, overcome issues they create, on a daily basis, then this is the service for you.I am likely to loose the second sale on my house, resulting in a broken down chain after 7 months with this agent. Agents like this take no accountability for there actions and always pass blame. Anyone who has a career within professional environment will understand how this approach would not be tolerated in any other industry. In summary, I could not be more disappointed with Keenan's and I would not recommend this agent to anyone wanting to buy or sell a house.
5/5
GoogleLorraine helped through the final process and actually communicated with me which made things easier.
1/5
GoogleI called up about a house last week that I wanted to buy in cash and I found the exchange so bizarre and comical I had to write about it. A gentleman answered the phone, any questions about the house (or alternatives) were met with sighing, rude responses, abrupt and one word answers. I also wasn’t allowed to put an offer in on the house, basically because he couldn’t be bothered to do his job. I will say that I spoke to another chap the week before who was nice and helpful and I’d been hoping to speak to him again. However, with this other gent, If you’re selling a house here, keep in mind they won’t push to get a better price for you or even show you all of the offers. Have a look at their reviews, seems the glowing ones are from recently made accounts with no history to them, almost as thought they’re writing them themselves. People that operate with this sense of entitlement amaze me. Where does it come from? I guess that attitude to life is why the polite person in this exchange is buying houses in cash and the rude, obnoxious person certainly isn’t.
1/5
GoogleArranged my first viewing of a property through Keenans, I left work early in order to attend the appointment, I arrived on time and Keenans did not show, I called the office only to be told an offer had been accepted earlier in the week and that the vendor was not taking anymore viewings. You would have thought someone would have called to notify me. If they cant get the simple things right it does make you wonder. Update: received a call from Keenans last week to ask if I now want to view the property as it is still for sale. No call to apologise...... Speechless
5/5
TrustpilotGreat dealing with Kieran
Great dealing with Kieran. Always kept me up to date on the day. And his advice on the changes during negotiations was spot on. Thanks Kieran.
1/5
GoogleI called up about a house last week that I wanted to buy in cash and I found the exchange so bizarre and comical I had to write about it. A gentleman answered the phone, any questions about the house (or alternatives) were met with sighing, rude responses, abrupt and one word answers. I also wasn’t allowed to put an offer in on the house, basically because he couldn’t be bothered to do his job. I will say that I spoke to another chap the week before who was nice and helpful and I’d been hoping to speak to him again. However, with this other gent, If you’re selling a house here, keep in mind they won’t push to get a better price for you or even show you all of the offers. Have a look at their reviews, seems the glowing ones are from recently made accounts with no history to them, almost as thought they’re writing them themselves. People that operate with this sense of entitlement amaze me. Where does it come from? I guess that attitude to life is why the polite person in this exchange is buying houses in cash and the rude, obnoxious person certainly isn’t.
1/5
Trustpilotviewing for a property…
I arranged a viewing for a property several days prior as I’m a clinician and having to take time out of work to view. I called up on the day to confirm and was told it was not booked. Apparently they had tried to “call” me but must have taken the wrong number down. Next appointment offered was a week later. I have seen all this before. It stinks of unprofessionalism and incompetence. Would tread carefully with this company.
1/5
TrustpilotAvoid this estate agents at all costs
Avoid this estate agents at all costs. If I could give them no stars I would have done. Initially had my house on the market with them and it sold within a couple of weeks at full asking price. I did all the viewings myself. Found a house I wanted to buy which Keenans were also marketing but the building survey showed up many structural problems so wasn’t willing to proceed. When I rang Keenans to advise them of this I was told ‘all building surveys say that’ and was met with exasperation that I wasn’t willing to proceed. I was then told that I would have to pay their full fee as they had a buyer lined up for my house. At this stage the buyers hadn’t even done a survey on my house and had only had an offer on theirs. When I questioned this I was told they had done an awful lot of work so I would have to pay. I checked the contract which clearly stated payment was due on completion of a sale. When I rang to complain I was told it was a mistake and I shouldn’t have been told this. I suspect if I hadn’t have challenged this they would have invoiced me. I asked for an investigation to be conducted into the conduct of the employee who told me this. She was rude, abrupt and aggressive in her manner. I was assured they would do this and let me know the outcome. Even though I chased this up no one ever came back to me. You have been warned!
1/5
GoogleI called up about a house last week that I wanted to buy in cash and I found the exchange so bizarre and comical I had to write about it. A gentleman answered the phone, any questions about the house (or alternatives) were met with sighing, rude responses, abrupt and one word answers. I also wasn’t allowed to put an offer in on the house, basically because he couldn’t be bothered to do his job. I will say that I spoke to another chap the week before who was nice and helpful and I’d been hoping to speak to him again. However, with this other gent, If you’re selling a house here, keep in mind they won’t push to get a better price for you or even show you all of the offers. Have a look at their reviews, seems the glowing ones are from recently made accounts with no history to them, almost as thought they’re writing them themselves. People that operate with this sense of entitlement amaze me. Where does it come from? I guess that attitude to life is why the polite person in this exchange is buying houses in cash and the rude, obnoxious person certainly isn’t.
1/5
TrustpilotKeenans Burnley - Keep Clear!!
If I had the ability to give this laughing stock of a firm no stars I would. Unfortunately I am not able to and trustpilot likes to be kind and cheer them up with at least one!My offer was accepted as a full and final offer on a house and costs were incurred from getting my mortgage in principle and going forward with the mortgage. Keenan's refused to take the property off of the market after my offer was accepted. They were the first agents I had ever come across who hadn't done this (I should have listened to my gut instinct at this point.) Their excuse was some nonsense about UK law (being a law student I was very aware that the poorly constructed explanation was pulled from thin air) though I have to give them credit here - it did make me smile.My offer was eventually gazumped as people were still allowed and encouraged to forward offers on the house. Keenan's saw no problem with their unethically sharp practices towards myself and I do truly fear for their future clients...Plenty of professional, well practicing and ethical estate agents in Burnley. Shame Keenan's is not on the list of them.
1/5
TrustpilotAbsolute nutters
Asked Keenans and one other local agent for a valuation. They were quick to come round, gave a decent valuation and a solid pitch but repeatedly slagged off the other agency ("oh they're doing it online are they, well we've actually come out to visit you", "I've heard their staff aren't following Covid safety on viewings" etc). Two follow up phonecalls in 24 hours plus someone coming round with a bottle of wine and some paperwork (a standard valuation letter that hadn't been properly completed - price info and agency fee was missing). Found it all a bit off-putting so we went with the other guys. Reader, Keenans went NUTS. Guy I spoke to kept telling me the agency I'd gone with was useless and rang me back 3 times in the next two days to ask if I'd changed my mind (I said straight away that I wasn't going to change my mind and never wavered from that position). I then got a weekly phonecall from Keenans staff, asking how my sale was going ("oh so you haven't completed the sale yet, that's a shame - just wanted to let you know we're selling lots of flats in the area"). The agency we went with got us a buyer within 3 days of listing, who then pulled out, we got a new buyer within another 2 days (for over the asking price) and I have zero complaints about the process - on the other hand, being stalked for 2 months by an agency we DIDN'T EVEN GO WITH IN THE FIRST PLACE has been pretty weird. I've asked to be taken off their database now. But I'd recommend steering well clear.
5/5
TrustpilotBest Estate Agent Keenan's
I have my property with Keenan's. I have found them to be fantastic. They listen to you, advice you in the best way possible. The staff are so friendly. They go the extra mile. Over the years I have dealt with many of Rochdale Estate Agents, and I have found Keenan's to be the very best by far. I would recommend them 100% every time. Nothing is too much trouble. Well done Keenan's.
5/5
TrustpilotBurnley's Super team
From the experience of selling my mum's house ( which went superbly) I contacted Keenan's super Burnley team to sell my own property with land.Once again the super team of Chloe, jack, Gemma, Lou, Andy, Faye swung into action.What could have been a tricky sale was dealt with professional expertise. Gillian and I would always recommend this team.Once again Team Burnley "Thanks from Steve and Gillian.
5/5
TrustpilotSpot on service from Ella Walmsley and…
Spot on service from Ella Walmsley and the team nothing was too much trouble excellent communication and a great service would recommend
5/5
TrustpilotBrilliant Service
Chloe, Louie & Katie were very professional and provided a brilliant service. Keenans sold my house within a week and took some brilliant photos too.
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