Keenans Estate Agents Blackburn reviews

★★★★★ 5/5

Trustpilot

Property Management Service

I have recently acquired the services of Keenan's Estate Agents to manage a property for me. Although it is early days, they have swiftly completed a full report and given tremendous feedback on the property with detailed photos. They are punctual, swift at dealing with issues and they call you back!!! Nothing seems to be a problem to them and I feel as if I am in good hands. Thank you especially to both Callum and Simon, who have restored my faith in letting/management agents in Bury!

Dawn · 19 April 2024

★★★★★ 5/5

Trustpilot

Great support from start to finish

Great support from start to finish. Louis and Jack offered brilliant support throughout, and were on hand to answer any questions I had during the process of sale and purchase.The quick reactions to a sale fall-through from Jack and Louis was much appreciated, and they had my house straight back on the market, and sold again within 4 days.

James · 12 November 2021

★★★★★ 5/5

Google

Molly McNamara was really helpful and a great link to the vendors. She kept us updated throughout the process and checked in even when there was nothing new to report. Good communication and explained the whole process. Thank you.

Matthew · 20 October 2025

★★★★★ 5/5

Google

My experience with keenans was excellent. Ella and Alicia worked very hard to sell my property. It sold within weeks. Communication was excellent. I cannot fault anything, nothing was to much trouble. I would highly recommend keenans especially Ella Walmsley and Alicia.

Janet · 23 August 2023

★★★★★ 5/5

Trustpilot

Very good service from all the people…

Very good service from all the people from Keenan's we dealt with. Emily Bradley was a particular star, and her persistence and professionalism helped to ensure the progress of our purchase. Her communication skills kept us up to speed at all times. We are now very happy in our new home thanks to her and the Keenan's team

John · 15 December 2021

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, by far the best estate agents in Burnley & Pendle area. Very responsive, helpful and professional. Especially Jack Truelove & Joe Worthington they have been amazing to work with. Thank you for everything

Yusaf · 29 January 2024

★★★★★ 5/5

Trustpilot

Very pleased with the whole process of…

Very pleased with the whole process of selling my property with Keenan’s, I couldn’t have done it without all their help, big thank you to Lewis, who kept me up to date with all the developments, and was a big help chasing the solicitors, which ensured my sale completed.I would highly recommend Keenan’s.

Miss · 8 August 2022

★★★★★ 5/5

Trustpilot

5 star service from start to end of tenancy

Thank you Katie Hayden, Alex, and everyone in the Burnley team for making our experience of renting a really positive one. From start to end of tenancy, our queries were answered straightaway, our admin./payments done smoothly and fairly but most of of all, your attention to customer care is 100%. Thank you so much!

Ruth · 20 June 2022

★★★★★ 5/5

Trustpilot

The Best Estate Agents!!!!!!

I Have been working in the Property Industry for over 15 Years and can definitely confirm, that if you wanting to Sell your Property, and Achieve the Best price!!!!!!! Then Keenans are the KING of Estate Agents, they have the most experienced and friendly staff Especially Emma Doolan!! Try them once, and you'll be giving more to sell.....

Michael · 10 November 2021

★★★★★ 1/5

Trustpilot

Avoid if you can!

What a dreadful estate agency! Unfortunately for me the house I bought was being marketed by the Accrington branch so was stuck with them. In the beginning of my purchase was sent a little video from Kieran who told me he was looking after my sale ... and that was the last I heard from him! Emails and texts were ignored by him, and only answered the phone once (but he didn't pass on the information). Got a few letters from them early on but these were a couple of weeks out of date and so were misleading if you took them at face value.Moving on, when the sale dragged in the middle due to solicitors dragging their feet (both sides), so I finally started to hear from them again. Nasty phone calls from rude staff being demanding. There's one nice lady (Kayleigh?) there but that's about it. They also got into a row with my solicitor as they lied to the vendor about me, and said it was because of what the solicitor said (I saw the emails between them, Keenan's make it up as they go along). The vendor lost confidence and put the house back on the market, which they didn't need to do!Fortunately despite Keenan's best efforts I did buy the house. It did take them the best part of two months to take their sign off my property though!So if you want a agency that will turn up to viewings without the keys to get in (true story), will tell you a property is vacant when it isn't (also true story), not send you info on a property (still waiting...) and just plain not turn up for viewings (also true!) - and this is all before you buy with them - then this is the agency for you.

Emma · 2 July 2020

★★★★★ 5/5

Trustpilot

Great from start to finish

Chloe was fantastic from the very beginning. Knowledgeable, approachable and honest. Great service and would highly recommend. Kirsty from lettings was also fantastic and initially referred me to the sales department. I wouldn't hesitate to recommend both departments.

Kelly · 8 November 2023

★★★★★ 1/5

Google

poor service by keenans. When i attempted to do a deal on a house, I went back and forth and I asked what would their final offer be on the house, and I was told I would get a call back. After about a week of nothing I called them for a update to learn it's already under offer! They went behind my back and done a deal with someone else whilst I was in negotiations with them. I was a serious buyer with solicitors ready to be instructed and a mip in place too As for selling a house, their rates are too high and good luck getting a response from them. Not worth the headache

Kan · 17 March 2024

★★★★★ 1/5

Trustpilot

False promises

False promises for the sale of our property with similar properties selling within days of going on the market and we had no viewings. Use another estate agent or do it yourself is my advice.

Kiaboo · 11 November 2025

★★★★★ 5/5

Google

Recently Purchased a house with Keenans. Jess looked after us and she was amazing. Quick replies to emails and calls and really good communication. Thanks so much Jess can’t recommend her enough!

Lydia · 7 March 2024

★★★★★ 5/5

Trustpilot

Lewis its been an honour

Lewis has been an honour to work with. He is professional, kind and friendly. He has been with us every step of the way and went the extra mile more than once. Thank you so much for all your hard work. It was a pleasure. Lisa & Rich. Take care and keep making your customers happy :)

ReignTree · 12 November 2021

★★★★★ 5/5

Trustpilot

Contacted keenans regarding me looking…

Contacted keenans regarding me looking to put my house up for sale and spoke to Chloe brierley, regarding all this she was absolutely fantastic and arranged everything for me and made me feel at ease with everything and she also pointed me in the right directions of other support to help me. Absolutely fantastic service! Thank you

Natalie · 10 November 2021

★★★★★ 1/5

Trustpilot

I would avoid even getting them to value your home

Totally unhinged behaviour from estate agent. who will remain unnamed. We made the mistake of getting Keenans to value our home. Not only did they greatly undervalue it, when we declined their services, the young man who valued our house turned up, on our doorstep at 9 am the next morning demanding an explanation. (His expectations were managed during his valuation. I had told him we had three others in mind).That morning, my husband answered the door, the agent in question didn't introduce himself, but asked if i was there. As I had managed the valuation my husband didn't know who he was. To make matters worse, when my husband told the agent that he was going to go in the house and ask me, the agent tried to step into the house, uninvited.... Causing my husband to put his hand out to stop him from entering our home. I declined to speak with the young man, so my husband dealt with him. The agent grilled him on why we didn't pick Keenans and who we had gone with instead -- poo-pooing our choice.For context we ended up selling our home for £40k more than Keenans valued it for, it sold within three weeks of being on the market. And we sold it for free on an online portal.

Jay · 1 March 2024

★★★★★ 5/5

Trustpilot

Exceptional service

Prompt, professional, friendly and an excellent communicator- Terri Eccles is truly an asset to Keenan’s. She not only aligned the right clients to view our property but also managed to provide timely feedback so we could clarify any queries from potential buyers. I strongly recommend Keenan’s agency and especially Terri to manage your property sale.

S · 9 February 2022

★★★★★ 5/5

Trustpilot

One Very Happy Lady!

Kayleigh is a highly competent sales negotiator and achieved a considerably higher sale price for my property than I thought possible. The whole process was smoothly executed from evaluation to completion with Kayleigh and Chloe giving me expert advice when needed. Keenans are a very friendly professional service with excellent customer orientation; would highly recommend Keenans.

CollectPlus · 14 November 2021

★★★★★ 5/5

Trustpilot

Keenans Estate agents

Big shout out for Molly McNamara in the sales progression department of Keenans Estate agents, she did an amazing job with keeping us informed of the movement of the sale of our property.

Peter · 19 November 2025

★★★★★ 5/5

Trustpilot

The team at Swinton were excellent

The team at Swinton were excellent, smooth sale process and excellent in helping me find a suitable property. Would defintely recommend and use again

Mrs · 9 November 2021

★★★★★ 5/5

Trustpilot

Fantastic overall experience from all…

Fantastic overall experience from all the team at Burnley and Accrington.Our house was sold within 3 days.The rental and sales team were so professional and efficient.We especially would like to thank Alex at Burnley lettings, Gemma at Burnley sales and Faye at Accrington.We would highly recommend this Company.

Ian · 11 November 2022

★★★★★ 4/5

Google

Keenans made buying my first house as easy as possible they put me in touch with their financial advisor who was a great help also, they kept me updated every step of the way nothing was ever to much trouble for them. I highly recommend them to anyone wishing to buy or sell a property. Thank you to Tanya and Dec for helping me through the process.

Daniel · 21 January 2017

★★★★★ 1/5

Trustpilot

AVOID!!!!

We choose Keenan’s Swinton to sell our property. Please don’t make the same mistake!Firstly they overvalued the property massively.The customer service from this company is non existent.After 3 months with a lack of interest and viewings due to their poor sales pitch we decided to change estate agents.After giving notice to them to pull the property from their company by surprise in the last week of the notice they had a potential buyer who wanted to view! We was then told they had received an offer on the property to which we accepted. Unfortunately we had to constantly keep chasing Keenan’s for any information as we was not updated. This proved stressful for us as the lack of communication was horrendous, couldn’t get hold of the branch manager after numerous calls and excuses from the sales team like she wasn’t in the office or she was on a course etc. promises of phone calls back but they never materialised. We was stressed and stuck in limbo for weeks to find out they couldn’t make contact with the potential buyer. This left us thinking that there was never any offer just stalling tactics to sell with them and not our new agent. Selling a home can be stressful enough you don’t need the added pressure from an incompetent company like this they don’t warrant the one star but unfortunately there’s no option for zero.

Graham · 23 January 2024