Trusted Agent profile · Blackburn · Lancashire
★★★★★
967 reviews across 3 platforms
7 Blackburn Road, Lancashire, BB5 1HF
Part of Keenans Estate Agents, see every office.
Keenans Estate Agents's office in Blackburn, Lancashire, at 7 Blackburn Road, is rated 4.2 out of 5 across 967 reviews on three platforms, including 439 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Keenans Estate Agents Blackburn hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Blackburn.
Every review we hold for the Blackburn office, from every platform, shown as written. First names only.
5/5
TrustpilotThankyou Callum!
It has been a very stressful time trying to find a place as quick as possible and it was all made possible by Callum from Keenan’s, he was so very helpful and I could tell he was trying everything he could to help us out to the best of his ability and now everything has been sorted and I couldn’t be happier. He was polite and very patient with us even though we called him 3 times a day every day ahah. Thankyou Callum!
5/5
TrustpilotLovely friendly estate agents
We first met Simon who valued our propertyHe was really enthusiastic and we were confident he would get us the price he valued it at. We were assigned Abi. She is really nice, a great communicator and has kept us up to date with what’s happening Although we haven’t sold our property as yet, I’m quietly confident we have picked the best estate agent Fingers crossed for an impending sale
2/5
GoogleWe purchased our first home with Keenans and also sold my parent's property a few months later. I can't honestly say I'm happy with either dealings. The gent that showed us round our new house was a bit arrogant and didn't seem to know what he was talking about in regards to the area. Kieron though, was very helpful and kept us informed with how things were panning out, but that's as good as it got. The valuator that came to my parent's property was friendly enough, but was so quick and wasn't realistic with the valuation. We put it on the market for a lot less than he reckoned and it ended up proving us right in the end. On the day of signing the contracts, I received a phone call from Keenans asking if I'd taken all the carpets up and removed them from the property. This hadn't been mentioned before, but apparently our buyer wouldn't sign unless they were gone. Keenans had zero sympathy and told us we needed to get them removed ASAP. Fast forward to when we put our house on the market, we actually phoned Keenans to come and give us a valuation. Another company came in a week before Keenans could, so we went with them, but were then bombarded with calls nearly every week asking how things were going, which reeks of desperation.NegativeQuality, Value
5/5
GoogleI have recently viewed a house with George from Keenan’s and he was very informative and knowledgable! I would highly recommend Keenan’s due to this excellent service.
5/5
GoogleKieran was great, really helpful and answered any questions i had promptly.
5/5
TrustpilotVery professional service
I have had the unfortunate experience of an error with my rental payment which meant not being able to uphold an agreement on time. I spoke to Liam Jones and he dealt with my issue very quickly and professionally. I will be happy to deal with him again.
1/5
YellAvoid for property rental
Poor estate agents regarding rental property management. They repeatedly fail to do what they say and have a major problem with poor or sometimes no communication. This is both externally to customers like myself and internally between the teams as they often lack cohesion. Their inspections miss a lot of issues and I certainly would not recommend their services to anyone else. I am actually considering managing the process myself as it feels like I already do so.
1/5
GooglePurchased a house last year in July through them and unable to view it 2nd time, (said owners have corona virus) but after reading reviews here it seems it maybe false excuse, our house was already sold so need it a quick turnaround and it was confirmed sellers will be moving in to a caravan so no delay but it took ages and got pressure from our buyer, very disappointed with this purchase because we paid extra 5k to move quickly.
5/5
TrustpilotBrilliant service from keenans
Brilliant service from keenans. We used the swinton branch and had no problems them. Special thanks to Liam of the Blackburn office. Always ringing with/for updates and generally a big help throughout the sale. Would highly recommend to anyone wanting a quick easy sale. Many thanks! Matt
5/5
TrustpilotCouldn’t recommend Keenans enough
Couldn’t recommend Keenans enough. The sale of my property was smooth and efficient, and very professional. The Photographer Lacie was more than professional. I was having renovations on my rear patio at the time, but she still manages to get the right angles. Couldn’t recommend anybody else.
5/5
TrustpilotA professional Company
I found Keenan's to be very professional from the outset. The quality of the photographs online was excellent and James did a good job of the escorted viewings. Aaron and Nicole liaised with me with feedback after every viewing, and after any conversations with the purchaser and solicitors. They also phoned me on a weekly basis so I always felt that I was kept in the loop. I can highly recommend them and would definitely use them again.
1/5
TrustpilotLacks Professionalism.
As per previous review sent emails to Keenan’s Burnley and on many occasions did not get replies. Look elsewhere if you need an Estate Agent in the area.
5/5
TrustpilotFrom start to finish - great job!
From start to finish, Keenans were great. My sale fell through twice and Keenans helped get it back on track within a few days each time and get new offers in! Their responsiveness was great as well. I would definitely recommend Keenan's services.
5/5
GoogleVery accommodating when buying my home, and they always kept me up to date with news as it came up.
5/5
TrustpilotHouse Purchase
Keenan's have been brilliant throughout the whole house buying process. Chloe was a star, she kept me thoroughly updated and let me know of any issues straight away. Chloe also helped us with negotiations with the vendor. We had a great experience. Highly recommended.
5/5
TrustpilotEfficient and Friendly Service .
Thanks to Sam ( Ribble Valley ) and the Keenans team for organising the sale of our parents property . Placed on the market and had 9 offers within 5 days all above asking price . Would recommend and use again when the need arises .
5/5
TrustpilotChloe is very professional in her…
Chloe is very professional in her active role , she knows her stuff and she goes above and beyond to help myself , I feel very safe and very happy to deal with such a professional young lady , thank you Chloe for everything T cooper
5/5
TrustpilotExcellent
Excellent. Professional and very efficient. The process from viewing a house, making an offer and having the offer accepted was painless, and it completed within 24 hours.We are looking forward to working with Laurence and the team as we look to complete buying the house.
5/5
TrustpilotHouse Sale
We used the Keenans branch in Accrington for the sale of our property. The service we received from start to finish was excellent. They kept us informed and guided us through every stage of the process. A special thanks to Robert and Liam.
4/5
TrustpilotThe agents at Keenan’s kept me updated…
The agents at Keenan’s kept me updated from instruction to finding a suitable tenant. I wouldn’t hesitate to recommend Keenan’s going forward. Sean
1/5
GoogleAn odd estate agent. We viewed several properties with them as first time buyers. Some staff were really lovely, however others unfriendly and rude. One time, we asked if the agent minded us taking a few photos of a house we were viewing with them, the agent said he did mind actually because there were people living there. We respected their privacy obviously and didn’t take any photos but still found it odd considering we would have made an offer and there were photos on their website/rightmove. When we did make an offer, one staff member was rude about the offer we put forward, “you are aware there are multiple offers higher than this already” well no obviously I wouldn’t be aware of that because I’m not an estate agent. Furthermore, they were difficult about arranging viewings outside of work hours. Baffles me that they want people who are high earners qualifying for mortgages but won’t accommodate viewings around working hours. Safe to say we didn’t go with them in the end.
5/5
GoogleHaving just bought and sold through keenans, they were brilliant. Jonathan and Ella were brilliant. Ella kept us updated when she said she should and made everything a simple process. Would definitely recommend.
5/5
TrustpilotThanks Terri!
Just had our offer accepted on a house & Terri at the Pendle Branch has been an absolute pleasure to deal with. Terri is very friendly, informative and helpful and we know that we are in good hands whilst our house buy goes through.Thanks Terri!
5/5
TrustpilotThank you James
Thank you James. For your support and assistance when selling my mums house. It was a sad time and you provided me with the information that I needed and happily showed the house without my being present. You have kept me well informed and updated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
