Trusted Agent profile · Bitterne, Hampshire
Verified
★★★★★
91 reviews from sellers · all 531 reviews
5 West End Road, Bitterne, Hampshire, SO18 6TE
91 reviews of Charles Carr's Bitterne office come from sellers, rated 4.9 out of 5 on average. We know the reviewer is one of the sellers when they told us, ticked it on the review form, or the review says so.
91 reviews from sellers, from every platform, shown as written. First names only.
5/5
View AgentsLouise Carr
Although I have given 5 stars overall this is due to Louise Carr Customer service skills. Louise was communicating with us right up to the last minute of what turned out to a very stressful day for us. Louise works in the Bitterne branch of Charles Carr. You are very lucky to have Louise working with you. Louise is a credit to your company.
5/5
View AgentsOutstanding
Rebekah from Charles Carr bitterne southampton was so professional and very helpful with sale of my flat, I would highly recommend her if your looking to sell,buy or rent. She has been with my every step of the way and has always kept me updated with my buyer. Also, thank you to Dale for the initial valuation of my property. Whole process has been perfect.
4/5
View AgentsLate mothers home
Sam Brooke's has been marking the property. He has arranged all viewings keeping me informed of how they went and comments from prospective buyers. This has been a great help at this difficult time. First buyer pulled out and Sam got straight onto reselling and managed to resell in three days. Great result. Very happy dealing with this pleasant and helpful agent. Thank you Sam
5/5
View AgentsVery professional at all tmes
Would like to thank Charles Carr for all their help & support with selling our home, especially George as he’s the one that done all the hard work of selling our house. You are very professional at all times & will go far in your career as an estate agent. Thanks again George, would highly recommend you to other people.
5/5
View AgentsFantastic support amazing agent LOUISE
We have had a long house sale going on with now ready for completion. (No fault of the agents) Louise has been absolutely fantastic and always replied to my messages so quickly. Sorted out problems we occurred straight away. Louise was friendly supportive and very professional and we couldn’t of asked for anymore from her. Top class agent !!
5/5
View AgentsGeorge
George was very approachable and helpful. Answered all my questions regarding the chain, the area of the property I viewed and has referred me to a free mortgage broker. He was very fast to respond when communicating and was very polite and pleasant during all interactions. Best of luck for the rest of his career.
5/5
View AgentsGreat service to meet my need
Shane was fantastic throughout the process. He did all his homework on my property and got us more than we expected. Great service and very professional.
Thank you so much for taking the time to leave this fantastic review and that you were fully satisfied with the knowledge and professionalism of our staff. All the best!
5/5
View AgentsFantastic seller!
Tim was a highly knowledgeable and enthusiastic sales rep for our flat, capitalising on his sale of a flat next door to sell our flat within a week at more than we expected! Given we were first time sellers, he offered as much advice and explanation to the processes as we asked for. Would definitely recommend!
5/5
View AgentsChanged my view on estate agents
Thank you to Shane and his team for always going the extra mile with the sale of my property. Resored my tarnished faith in high st agents for the better. Everything was so transparent with you and nothing ever felt like to much trouble, even dealing with my solicitors throughout the whole sale. Miss Brand
5/5
View AgentsExcellent company!
Luci and the team were excellent; I would highly recommend this company to anyone who is selling a property! They kept me informed at all times, they were pro-active and most importantly they listened to me and helped throughout the whole process, and really did take all the stress out of selling a house!
5/5
View AgentsExcellent from Charlotte
Well what can I say. Charlotte has been amazing from start to the end I can’t thank her enough. Charlotte has gone above and beyond to help us with our purchase off our first house. Excellent service and highly recommended to anyone looking for the perfect estate agent.
5/5
View AgentsSale of our property
As a new estate agent opening in Eastleigh can highly recommend Charles Carr, Tim was brilliant with viewings etc & SAM has been fantastic by keeping us updated with the chain and how it was progressing while we were waiting for contracts to be exchanged , very friendly team
5/5
View AgentsAn Honest estate agent in a world full of sharks
Dale was transparent from start to finish really knows his stuff! kept me updated with local property news the competition and how to get the best price in the market place on top of that he worked after hours to secure my onward purchase couldn't recommend him more
5/5
View AgentsRebekah Hawkins was amazing and very helpful
Rebekah Hawkins was very helpful at booking our apartment in for a valuation. She was able to book us in for the next day and was able to work around my schedule. She was very friendly and professional. I highly recommended her at Charles Carr
5/5
View AgentsVery Professional
Shane was extremely knowledgable and professional. He guided us through the process of selling our house and helped us achieve the sale price we had hoped for. We are really happy with the service we received from Charles Carr and would highly recommend them.
5/5
View AgentsTop Class Service
I was really pleased with the advice given to me by Tim Gould for my property in Eastleigh. It was refreshing to find an Estate Agent who was enthusiastic and offering fresh ideas, something my current Agent was lacking! Highly recommended
5/5
View AgentsHouse sell
Had a amazing experience after being let down with another agent! Lloyd and the team were amazing got the house sold within a week. The marketing of the house was 1st class. Would highly recommend the company thanks guys
5/5
View AgentsDale Crowton - a hero among men
Dale was very professional and head and shoulder above any other agent we had attempted to use, after some unfortunate incidents involving other agents Dale put our faith back in to estate agents. Highly professional would recommend
4/5
View AgentsGood Communication
Very happy to be selling my house through Charles Carr - I'm kept informed regarding any updates and Lauren is really helpful & always rings/emails me back if i have any queries :)
5/5
View AgentsFantastic support
We were really impressed with the quality of the sale provision and how Charles Carr marketed our property. They sold it quickly (which turned out to be the easy part of the process). Unfortunately our buyer's below us ended up having three different buyers, all with different agents etc but also (as it turned out) a solicitor's that made mistakes on their paperwork etc etc. This meant that it was incredibly hard to get information through the chain about what was going on, however the staff at Charles Carr were AMAZING. They tirelessly contacted agents, solicitors, brokers further down the chain and kept in daily contact with us through all the difficulties. I think without them not only would we have lost the house we were buying as they would have got fed up and left, but we would have ended up losing our sale as well. I believe they saved the whole process through the professionalism of their staff. I cannot thank them enough.
5/5
View AgentsOutstanding from beginning to end
All of the team at Charles Carr have been absolutely superb from start to finish. Having never sold a property before and having heard everyone’s terror stories of awful estate agents, I wasn’t looking forward to it. However, Charles Carr have been an absolute dream! They’ve seen us through every step of the sale and even gone above and beyond to ensure that our purchase (with a different agent) has stayed on track. Louise Carr has been incredible and I can not commend her highly enough for the work she has put in to ensure everything has gone to plan. Charles Carr had the house sold within a week and we are due to complete within 10 weeks of having the offer accepted on our purchase. MASSIVE THANKS owed to Charles Carr, they’re fantastic - they even came to my rescue when I was locked out of my house!
5/5
View AgentsExcellent
I found Samatha to be very helpful and knowledgeable in regard to the property I was viewing I didn’t feel pressured in anyway which I have experienced with other agents in the past and I was also made to feel that she was working with me as a pose to against me me in regard to the sale again I have had bad experiences of this with other agents in the past all round from start to finish of the process I was very pleased and satisfied with the level help and customer service I revived during the sale
2/5
View Agents79 Middle Road Sholing
From initially not being sent a copy of the signed Agency Agreement through several cancelled viewings, a whole 10 days without a viewing, the "information sheet for your reference" not being included with either of the Formal Confirmation of Purchase letters, not being told who our "allocated specific member of staff" was, three weeks with no updates on progress (with both offers), failure to recognise the signs that our first buyers were about to pull out, no evidence of any "chasing and providing regular updates on the progress of our sale", a lack of knowledge of our sale among the "18 members of staff" making up the "collective team", being told to drop our key in at one of your Bitterne offices but finding it locked and in darkness when we got there and having to go to the other office where a team meeting was taking place and we were made to feel like we were intruding, being told that we could "collect the keys" for the house we had just sold when we were just enquiring as to whether the funds for the sale had been received - and finally, not being sent the link to this review. In short, very disappointing service and would definitely NOT recommend you.
5/5
View AgentsExceptional Service - Couldn't have asked for more
From start to finish, Charles Carr gave us an outstanding service, every step of the way. Whether we needed an update, advice, an explanation, help or (sometimes even) a shoulder to cry on, they were there for us. Their communication is second to none and they kept us informed at all times with any info/updates they had for us. All staff were incredibly friendly and helpful but a special mention must go to Louise, who looked after our sale and kept us laughing and smiling even at times of despair with our difficult buyers! Thank you so much, we wouldn't even consider using another agent any time in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
91 reviews from sellers, rated 4.9 out of 5 on average. For example, Andrew wrote: "Chloe has been extremely helpful with helping us find a perfect home. She has always replied very quickly and been very open to questions and feedback. She has ..."
The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.
