Charles Carr reviews

★★★★★ 5/5

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We’ve always been very happy with the service provided by Charles Carr as managing agents for our property. Recently our tenants gave notice at the end of their contract and thanks to Anna and the team, the transition to new tenants was a smooth and efficient process.

Fiona · 28 July 2019

★★★★★ 5/5

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Excellent in all areas

Property sold within two weeks of going on market. Thank you Dale. Everything was done for me. I was kept fully informed throughout the whole process and was very impressed, would use again and recommend to others without hesitation. Staff in both Bitterne Offices very pleasant, helpful and cheerful.

Andrew · 18 March 2018

★★★★★ 5/5

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A very professional young man!

Jordan from Charles Carr, has, in our opinion, acted in a very professional manner so far during the beginning of our journey to buy a new home. He has been patient and thorough during our viewings, and, thus far, has done his utmost to keep us informed of all that is happening. He went out of his way to let us know that we can contact him at any time. This we have done, and he has always responded quickly and efficiently. He is a credit to the agency. Thanks Jordan, Mo and Ralph Pitfield

Mo · 2 November 2018

★★★★★ 5/5

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Thank you Becky

As first time buyers we really didn't know what to expect but Becky made us feel so comfortable during our viewings. She was really patient, not pushy and always so positive and professional. It is obvious how passionate Becky feels about finding people a special home. Becky was an amazing communicater even replying outside of the normal working hours to support us. Thank you Becky for all of your help and making us feel valued. You're brilliant at your job and you made our experience an enjoyable one.

Amy · 17 October 2018

★★★★★ 5/5

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FIRST CLASS / Lloyd Westall / Charles Carr

From Valuation to Completion you can rely on LLoyd W. to provide a First Class service in selling your property.. An 'open house event' (by appt. only) will ensure a maximum number of viewings in the shortest possible time frame. You will be kept updated at every stage of the process. You will be given well informed advice and support in a professional, but also friendly and helpful manner. Lloyd will advise you fully on your options without being in any way 'pushy'. Lloyd's expertise and unfailing 'can-do' attitude will see you through any unexpected setbacks, resulting in the best possible outcome for your sale. Thank you Lloyd.

Dian · 7 October 2018

★★★★★ 5/5

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Mr LLoyd Westall was extremely helpful in our dispute with Countrywide Mann

We switched agents shortly after our contract with CM expired because of lack of progress. They said we couldn't do this without paying two lots of fees.. Lloyd advised us that this was not true. and when CM harassed us and eventually took us to court helped us enormously by specifying our grounds for refusing to pay. .He was, therefore, instrumental in CM abandoning their court action, thereby saving us several thousand pounds. I always found him helpful and easy to deal with. At first I found him hard to contact but once I realised email was the best way of contacting him that was no longer an issue. To recap, Lloyd was helpful, and always had a positive attitude throughout our dispute.

David · 29 June 2018

★★★★★ 5/5

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This is what an Estate Agent should be!!! Highly Recommended

Its very rare that I review anyone or anything. Its even rarer that I review a company that I am not using or employing myself directly. The reason for this review is simple. Without a shadow of a doubt Charles Carr deserve full recognition for a job extremely well done! I'm not a fan of Estate Agents and the Agent I have used for this move has disappointed me and will not be getting a review! All the staff at Charles Carr are extremely friendly and you feel like they actually know their jobs. I've been to properties where clearly the agents knows absolutely nothing about the house they are supposed to be selling which is off putting at best. Where Charles Carr excel though is in their after sales. I dealt mainly with Louise Carr. She was quite simply excellent! In fact our purchase of the house nearly fell through when the chain fell apart,. Louise did everything she could to keep her vendors happy until we sourced another buyer for our property. Louise went above and beyond herself throughout the whole process. She was in contact with my solicitor, my buyers solicitor, my estate agent and of course myself.. Her consistent clear, communication was invaluable. As everyone knows moving house is stressful enough and we feel that Louise Carr has striven to get us through it with vigor and pace and quite frankly was the only person I could rely on when my solicitor and my estate agent let me down. If I ever decide to move again I would use Charles Carr in a heartbeat but hopefully after this stressful move it will be quite a wile before I do this all again. James Palethorpe

James · 26 June 2018

★★★★★ 5/5

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A Big Thank You

Buying and selling a house is always a stressful endeavour, however I’ve been well looked after by the team at Charles Carr throughout the process of buying my home. Despite a few setbacks and issues (through no fault of Charles Carr) the team were always on hand to take calls and emails from me, explain things in detail and get to the bottom of any given situation with professionalism and sensitivity. Making the whole experience feel more personal, less stressful and giving me the reassurance I needed. If I decide to sell in the future you’ll be my first choice for sure! A Special thank you to Alia and Louise for both going the extra mile and keeping my sanity in check!

Alan · 7 June 2018

★★★★★ 5/5

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Excellent Service

We are exceedingly happy with the service we have received from Charles Carr in the sale of our flat. We are very grateful to Louise for the efforts she has made on our behalf and we have particularly appreciated the high level of contact we have received and Louise's willingness to answer questions and clarify points whenever we raise them. Louise has made efforts to make herself available whenever we have called and we have never been left for lengths of time waiting for her to come back to us. This has helped to make an otherwise stressful process much more manageable and we really appreciate this. Thank you very much. We would recommend Louise and Charles Carr in the future to family and friends who are selling or purchasing property

RD · 21 March 2018

★★★★★ 5/5

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Excellent service and very helpful

We are a first time buyers and currently in the process of buying a house with Charles Carr and we have to say that Emma has been very helpful and always in contact to get everything sorted soon as possible, any questions either been answered or find out straight away for us. Since our offer has been accepted she has been helpful in organising solicitors to contact us and also put us in touch with our mortgage advisor Jack who has been also a massive help and without them two nothing of it would be possible me and my wife are very grateful with Emma and Jack for everything they have done so far. Well recommend to everyone. Thanks Charles Carr Regards Orlando Gouveia and Liliana Gouveia

Orlando · 15 March 2018

★★★★★ 5/5

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Thrilled so far!

We have been house hunting for what feels like forever and have viewed a couple of properties with Sam Storrar. We finally found “the one” and made a bid on it, however it was hugely popular. Sam kept us in the loop while bidding went on and we were so thrilled when she called to say our offer had been accepted! Gone 6pm so I am sure beyond the call of duty but she was diligent throughout. We are now in the throws of the purchasing procedure. All at Charles Carr that we have dealt with have been professional and approachable and always knowledgeable. Lauren French showed us around the house we are now purchasing and was wonderful, friendly, answered our questions and promised to call us on the Monday morning for feedback, which she did. If you email, they reply promptly. If you call they answer the phone and if you can’t speak to the person you need to, a message is passed and they do get back to you. In short I am not having to chase anyone, all seems to be progressing in a smooth and professional manner. I am really impressed and would definitely use them for future sales.

Vikki · 14 February 2018

★★★★★ 5/5

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Fantastic service received

We have been dealing with Charles Carr for around a month now and have been highly impressed and pleased with the service offered from everyone we have come across. Lloyd carried out our valuation and came back to take the photos and to produce the brochure for our property. We found Lloyd to be professional, honest, friendly and reliable. He is quick to respond to emails/calls and took time to listen to our feedback and wishes. Samantha has been dealing with our house search and has been a delight to deal with. Samantha is fantastic with our 2 year old and is very accommodating to our requirements with timings for viewings (husband works long shift). Samantha will approach us with suitable properties as soon as they are available on the market and only offers us properties that are suitable for our requirements and wishes. Samantha is patient, friendly, professional, will also return calls/emails promptly and keeps us up to date. Samantha was also involved in the sale of our property and has shown the same high level of service in this area too. We would highly recommend both Lloyd and Samantha to anyone looking to sell or buy a home.

Danielle · 9 February 2018

★★★★★ 5/5

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Above and beyond service

We have had a turbulent time selling our house with other agents. To say it's been stressful doesn't even come close. This agent and the people that we have been dealing with have always been friendly, informative as well as giving regular updates. I would like to say that Lauren has been especially helpful. She has gone above and beyond to get things sorted and is a lovely person to deal with. We have just had an offer on our property after our last buyer pulled out and Lauren is pushing things to exchange quickly so we don't lose our ongoing purchase. We are impressed with her commitment and drive to make this sale run smoothly and look forward to completing.

Dee · 7 February 2018

★★★★★ 5/5

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Outstanding service. Completely understands our needs with incredible communication.

Initial contact was professional. Backed up with written confirmation of valuation visit. Visit was prompt and process explained. Since being on the market many viewings have taken place. Lauren has looked after us extremely well, no question is too much trouble and her communication is impeccable. She keeps in touch frequently and is striving to help us find the right property after successfully securing an offer on our property. I can not fault the service provided, I feel valued as a customer and without hesitation would recommend this agent.

Debbie · 30 January 2018

★★★★★ 5/5

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Professional and friendly

The service provided from Charles Carr to sell my property has been faultless and I would highly recommend this company. Lauren did an excellent job showcasing the house on the open day and was always efficient and friendly. A special thank you to Louise for all her hard work and for every phone call and email that was promptly answered, she kept me informed every step of the way and definitely went above and beyond to assist with the sale, she is a credit to the company!

Claire · 24 January 2018

★★★★★ 5/5

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Fantastic!

We would like to say a massive thank you to Louise and team for all there help in the purchase of our first property. Louise was amazing, she really went above and beyond to help us. She was continually chasing both sets of solicitors to speed them along and getting answers from them when we got no response. Being first time buyers we were pretty clueless as to what is happening when but Louise made sure we knew exactly what was going on at any given time. We honestly feel like without her help the process would still be ongoing! Thrilled with the service we received from everyone that contacted us throughout process. 100% recommended! Big thank you again! Miss Hollie Bennett Mr Jake Bessant

Hollie · 24 January 2018

★★★★★ 5/5

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Excellent Service

I just wanted to say how impressed I was with Charles Carr Estate Agents from an Independent Mortgage Brokers point of view. I especially found Louise to be really friendly and genuinely helpful to myself and our mutual client who was purchasing a property from Charles Carr. We were able to give each other frequent updates and she was easy to speak to and keep in touch. She was keen to keep things moving along but not at all pushy and I found this refreshing from a brokers perspective! I would highly recommend Louise and all the staff at Charles Carr and look forward to dealing with them again in the future.

Sally · 19 January 2018

★★★★★ 5/5

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Fantastic sale!

My wife and I recently decided on selling our property so popped into Charles Carr Bitterne branch and got speaking to Rebekah. What initially we anticipated would be a stressful experience (as we are first time sellers) actually turned out to be far from it. Rebekah was very knowledgeable, friendly and helpful and we were kept in the loop during the whole process and frequently updated throughout. We received much more than we expected from the sale too, which we are ecstatic about. Overall the experience has been very pleasant and dealing with Rebekah has been magnificent, she really made the whole ordeal a breeze and we are more than happy with our experience at Charles Carr. We highly recommend them and will definitely use their services again in the future should the situation arise. Again, thank you Charles Carr and in particular Rebekah for your hard work and support.

Martin · 11 January 2018

★★★★★ 5/5

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Excellent estate agent - Happy tenant

I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This particular property we wanted was attracting a lot of interest and advertised with other letting agents. Charles Carr did everything they could to secure us the property quickly. Their Fees were also less than most of the other estate agents we enquired with when we were looking for a new house to move into. Overall we are very happy with the service we’ve received, especially from the lettings Manager, Anna. Thank you.

Stephen · 10 January 2018

★★★★★ 5/5

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Excellent Agent-Sam Brooks

I had a very good experience with Charles Carr Agent in my house buying process. Sam is a very efficient, experienced, professional and smart guy whom the company should be proud of. I would say he is a valuable asset to the company. He works not only for the side of the seller but also for the buyer, that could finally give a win-win solution for all parties involved. His attitude towards the buyer is free from prejudice, that I really appreciated. Start to finish, he is very helpful, approachable, proficient and quick in action. I have felt that he is also working for us, not only for the seller, and therefore, he got our trust throughout the process, and this finally lead to the successful completion of the process in a reasonable timeframe. Louise is also a hardworking staff whom I should have given credit to. Many thanks, Sam and Louise!

May · 21 December 2017

★★★★★ 5/5

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Review of Our Agent Samantha Storrar

From the very beginning when dealing with submitting our offer to the sellers, Samantha was helpful and professional. She always made sure to contact us straight away with any developments of our purchase and even went above and beyond her role when we were having issues with the legal side of our purchase. As first time buyers and having hear horror stories of the house buying process, we can honestly say that Samantha made our whole experience trouble-free and dare I say enjoyable. We would highly recommend her as an agent and should we ever decide to sell, she will be the first one we call to manage our sale. Thank you so much again Samantha for helping us achieve our dream first home!

CD · 15 December 2017

★★★★★ 5/5

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Help every step on the way

Jade has been extremely helpful finding me properties to view. She's calls me every other day with new properties not yet on rightmove. I feel she actually listened to what I wanted and watched out for that, where as other agents send you anything. Fab job. Also I'm using there recommend mortgage advisor laz, he's great he saved me money on my mortgage which is always great, keeping it all under one roof has made it a breeze. I'll come back to you when selling. Thanks for all the help and advice.

Katie · 17 November 2017

★★★★★ 5/5

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Straightforward and Professional

From my initial first contact and all subsequent communication with this agent, I can honestly say It’s definitely one of their strong points, which is a must if you are buying or selling. Phone calls are always answered and my emails responded to within hours if not minutes and sometimes even out of hours! In particular Alia has worked really hard to answer all of my queries regarding my purchase, with honesty and professionalism whilst adding a real human touch. I’ve never been made to feel like just another number! I’ve yet to complete on my purchase, however I have no doubt that I will continue to receive the same level of service throughout the buying process that I did from the beginning.

Alan · 16 November 2017

★★★★★ 5/5

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Friendly professional service

Emma has been very efficient in arranging the viewing we requested on the property, she was very polite & friendly on meeting us & on time as arranged. Emma answerd any questions we had, she had certainly done her homework on the property. Emma even asked us to wait while she went out in the poring rain to unlock another part of the property so we didn’t have to get soaked. Emma contacted us the following day to ask about our thoughts, as the viewing the previous day was late in the day. We put an offer in & Emma was very efficient in contacting the seller to put forward the offer which happily was accepted. We look forward to continuing with Emma’s friendly professional assistance to completion. Richard & Janet Wynder

Richard · 9 November 2017