P M Estates Bishops Stortford reviews

★★★★★ 5/5

Google

I’m so pleased with the service I have received. They found a tenant for my property in a week. They have dealt with everything and have kept me updated throughout the whole process. A very warm, professional and highly competent agency.

Sarah · 16 January 2023

★★★★★ 5/5

Google

The service from Matthew and his colleagues so far has been first class, quick to respond and more than happy to answer all of my trivial questions!!

Ben · 24 January 2024

★★★★★ 5/5

Google

I’m so pleased with the service I have received. They found a tenant for my property in a week. They have dealt with everything and have kept me updated throughout the whole process. A very warm, professional and highly competent agency.

Sarah · 31 December 2022

★★★★★ 5/5

Google

My first experience with pm estates was stress free Barbara was really helpful

Adebayo · 1 December 2023

★★★★★ 5/5

Google

She is good and helpfull person

Onur · 10 January 2025

★★★★★ 5/5

Google

Matthew valued my property and was very knowledgeable and professional. I was recommended by a friend that has used PM for the past 8 years. William created a very detailed inventory and information pack free of charge! The marketing was great and the property was let within 7 days of instruction. Highly recommend

Nadia · 8 November 2020

★★★★★ 5/5

Google

Matthew is very helpful to me on explorng property in Bishop's Stortford. Thank you.

Veronica · 23 September 2023

★★★★★ 5/5

Google

Today we renewed the contract with Matthew ! Very competent and helpful! Thank you

Rebecca · 12 August 2024

★★★★★ 5/5

Google

A very good service specially Matthew he was very helpful.

Mohamed · 15 October 2024

★★★★★ 5/5

Google

Barbara and belsia had the best secrvice ❤️❤️

Ayoub · 11 November 2024

★★★★★ 5/5

Google

I recommend PM Estates and Matthew Barker, always a pleasure to exchange with professional and nice people eager to help and provide the best.

Antoine · 24 January 2024

★★★★★ 5/5

Google

They made a very stressful and frustrating process straightforward and easy. Thanks Matthew.

Jack · 23 September 2023

★★★★★ 5/5

Google

We are the family newly moved into UK. Thank you for the help from PM Estates introducing us this wonderful and peaceful house. Quick email responses and problem-free during the rental processes are such impressive. Thank you PM Estates!!!

Kelvin · 17 November 2022

★★★★★ 5/5

Google

Very great customer service amazing property as sell Look forward to move in

El · 12 August 2024

★★★★★ 5/5

Google

PM Estates have been my managing agent for Sales, Purchases and Rentals for over 10 years and I highly recommend them. Therefore I was both surprised and angered by the review posted on this site on 1st March 2021. The gentleman who posted this is not a customer of PM Estates and is just reacting to an incident whereby he had sent them an invoice for repairs to his property that he deemed me (as landlord) liable for without any substantial evidence. PM Estates were merely protecting my interests (as their client) which is what you would expect from an agency of their calibre, and they saved me a substantial sum of money. If the gentleman employed a managing agent himself, they would have been able to advise him of the correct action to take in this instance and the outcome may have been more amicable. As this gentleman is not a client of PM Estates I feel that his review is inappropriate and not a true reflection of the services that PM Estates provide to their clients.PositiveResponsiveness, Quality, Professionalism, Value

Eleanor · 27 August 2021

★★★★★ 5/5

Google

Been hosted by Barbara amaral great service and really helpful Thanku Barbara

Zohra · 19 August 2024

★★★★★ 5/5

Google

Great service ,good communication through my 8 years renting from them .always helpfull with any issue we had .thank you and you will be always the best

Edyta · 21 October 2023

★★★★★ 5/5

Google

Perfect customer service! Rented 1 bedroom flat with them and I had a very good experience. Always responsive and available for any problem or question. I suggest

Andrea · 14 October 2023

★★★★★ 1/5

Google

I wasn't originally going to post a review of this company, but after reading other people's experiences and understanding that some others may be tricked, I've felt that I also need to share my family's terrible experience with this estate agent. We left the property around a year ago, and before then, we had major no issues. However, after moving out, we realised just how awful this company and their employees are. They took around £600 from my parents deposit, justified by some of the most petty reasons. I'll give you my favourite- "dust on top of doors", as if this is something that can be controlled. Do you expect me to stand on a chair and dust daily? Is this something that people actually do? It's mortifying that you charged us for this, genuinely. Furthermore, one particular employee (cannot remember his name), simply cannot add. Perhaps you can add simple addition to your training programme for new estate agents alongside being scheming, terrible people (some very, very valuable attributes for this agency). To be more specific of the apparent inability to add, they charged my parents for 26 broken lightbulbs, but only listing 22 broken lightbulbs overall on their inventory. My parents paid nearly £2000 a month for rent, but had to threaten with health and safety issues in order to have a toilet fixed. I saw another review saying that they would charge you for breathing in the office, and I genuinely would not be shocked if you tried to do this at some point. Anyway, I'd say I wish you all the best, but a small part of me kind of hopes that you step on a tiny piece of lego each day, bare foot. I cannot wait for you savage reply, because you cannot handle any form of criticism, but I'm sure your mummy will wipe your tears. Cheerio!NegativeQuality, Professionalism

Mads · 22 June 2021

★★★★★ 1/5

Google

I'd prefer to give zero stars if possible but alas, it's not! After a flashy sharply dressed letting agent named Daniel gave us his best sales pitch, we eagerly and with full trust and confidence in PM, moved up from London and signed on the dotted line. We were told by this "gent" that we "needn't worry" and cunningly - "parking isn't a major thing out here in the country like it is in London" and furthermore, that he (PM Estates) would ensure we'd have our parking permits issued straight away. Unfortunately this was an outright lie or a failed oversight, and over a year later (during which my husband not once but TWICE) had personally gone down to PM Estates to ask why we hadn't yet received our parking permits from them as promised (and were again told "no worries") we were at the receiving end of not one but THREE tickets for parking where we as good paying tenants, have every right to park! Later on, I took it upon myself and out of my very busy schedule as an entrepreneur and multiple business owner, to try and speak some sense into PM Estates, NHG (the useless "property management" company) as well as PCM, the parking company governing but all of the individuals I dealt with at different points were not only unhelpful but also rude, uncooperative and even dare I say it - combative with me when asking if this situation could be made right for something which PM Estates FAILED to do from the very beginning (send us the permit and prior to that, place our reg on an exclusion list which is what they claimed they did originally and clearly never did). Monica, who I exchanged several emails with, is in my opinion, the only slight bit of hope to be found within this organisation. I think she was perhaps trying her best to help us but in the end, it seems someone else down there with a deceitful and patently unhelpful attitude is the one that is holding the puppet strings! Oh and there's also a growing eye sore fly tip that me and my young children are forced to look at and walk by every single day which has been sat at the property for months and months on end - NHG clearly doesn't care and obviously PM has no qualms taking NHG to task about anything, including the area around their properties looking like a growing rubbish dump! I could also go on with respect to inability to swiftly attend to repairs such as carpet nails coming out of the cheap carpet (too bad, nothing we can do) and a seriously leaky sink with increasing water damage (oh yes, we'll deal and then nothing but silence) and also leaving us to deal with a serious mould problem on our own (did I mention we have two children under 5 who were coughing significantly until we invested in a high priced dehumidifier?) I think at this point, I've said more than enough for any potential client with any level of discernment. So to conclude, if reading this and like me, you're shopping by choice to let a property within a decent letting estate agent in the area, I'd say AVOID because aside from the very good/central location of the property, dealing with PM has been in the round a VERY negative experience. Is this really what they think is "the best service with people you can trust" as their website suggests??? I think not! Let's give the POWER back to the CONSUMER - they will never do word of mouth or repeat business like they claim to be about until they start treating their clients better and unless they become more grateful for the decision of their good paying clients' patronage then they will LOSE!NegativeQuality, Professionalism

Heidi · 22 June 2021

★★★★★ 1/5

Google

The incompetence and lack of communication from PM Estates is horrific, I would not recommend even if they were the last estate agent on earth and offering their services for FREE. You're simply getting NO service for your money. It is the managing agent for a property I bought earlier this year, and they delayed the sale by months by being unable to provide basic information, with the solicitors shocked at the incompetence and lack of communication. Since we moved in more than six months ago, we've had no communication at all, including no request to make maintenance/service charge payments. I have called numerous times, including 6 calls in the space of ONE month alone, to ask where I should transfer the money and ask for the parking plan to confirm which spot in the carpark to park in. They always say "accounts will send you your welcome pack tomorrow" and I still haven't got it. I've dealt with at least three people there, via phone and email, and haven't been able to get any information. Abysmal.NegativeResponsiveness, Professionalism, Value

Miranda · 22 June 2021

★★★★★ 5/5

Google

We found PM Estates to be extremely proactive about the management of the estate and very good indeed when it came to updating us as to what was planned and what achieved.

A · 31 May 2023

★★★★★ 5/5

Google

I received good service

Eduarne · 4 December 2024

★★★★★ 5/5

Google

A great place to look for a place to stay at stortford.

Noel · 27 July 2024