Every review we hold for the Bishops Stortford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic and Mia was an absolute legend, the service and help from these guys has been amazing helped us find the perfect property to rent and were so helpful the whole way, couldn't recommend enough
Jack · 13 February 2026
Agent replied · 13 April 2026
Good afternoon Jack, thank you for taking the time to provide feedback on your experience with PM Estates. We're delighted to hear that Mia was able to assist you effectively. Your recognition of her efforts is greatly valued, and we'll be sure to pass along your kind words to her. Kind regards, PM Estates
★★★★★ 5/5
GoogleI wanted to share my experience with this agency. It was exceptionally amazing renting with PM estates. Me and my partner faced undetermined circumstances with few other rental agencies. While searching we accidentally meeting with one of the agent of PM estates through which we met Matthew. His expertise and dedication facilitated a smooth process in finding a wonderful house. I highly recommend Matthew and PM estates for their exceptional service in finding the perfect home.
Asaram · 22 May 2024
Agent replied · 26 August 2024
Dear Asaram,
Thank you for taking the time to write such a positive review. We will be sure to pass on your comments to the team! We look forward to continuing our working relationship with you!
Kind Regards,
PM Estates
★★★★★ 1/5
GoogleRenting from this agency was a nightmare. When I first viewed the flat, they promised several issues would be fixed before I moved in, none of them ever were. I had no working water heater for almost 3 months, and instead of helping, the staff were rude, dismissive, and eventually even blocked my number, and when my tenancy ended, they tried to take money from my deposit for the same problems that were there from the start. Throughout the tenancy I was constantly stressed and counting down the days until I could leave.This agency is dishonest,and shows zero respect for tenants. I strongly recommend avoiding them.
Abjaou · 30 August 2025
Agent replied · 27 January 2026
Hi Abjaou, We note the negative review you have posted and are disappointed to have received this. Please can you contact our office, where a member of staff will be more than happy to assist? Kind Regards, PM Estates
★★★★★ 5/5
GooglePM Estates helped me find a property, they was very efficient and always there to help even now we have moved in there still there to help with any questions we have. Belsia is also very welcoming and friendly.
Layla · 13 June 2025
Agent replied · 13 April 2026
Good afternoon Layla, thank you for taking the time to provide feedback on your experience with PM Estates. We're delighted to hear that Belsia was able to assist you effectively. Your recognition of her efforts is greatly valued, and we'll be sure to pass along your kind words to her. Kind regards, PM Estates
★★★★★ 5/5
GoogleWe have been very happy so far with our experience with PM Estates, particularly with Matthew.
We had a close deadline to get everything sorted for our tenancy before we went away on holiday and Matthew was extremely helpful, friendly and efficient in getting everything sorted for us at the last minute so we could have a stress free holiday and know that when we returned, it would be to our new home.
Definitely recommended!
Laura · 23 September 2023
Agent replied · 26 August 2024
Dear Laura,
Thank you for taking the time to write such a positive review. We will be sure to pass on your comments to the team! We look forward to continuing our working relationship with you!
Kind Regards,
PM Estates
★★★★★ 3/5
GoogleOverall the experience was okay some of the agents are rude but others are nice and listen to you, but thanks to Will.
Would recommend but try to have all the references ready because the reference company they are hiring they didn't do a good job in my opinion.
Hicham · 10 January 2025
Agent replied · 24 January 2025
Dear Hicham,
Thank you for taking the time to share your feedback regarding your experience with PM Estates. We’re glad to hear that Will was able to assist you effectively and make a positive impact during your move. Your recognition of his efforts is greatly appreciated, and we’ll be sure to pass on your kind words to him.
We’re sorry to hear that certain aspects of your experience did not meet your expectations. At PM Estates, we are committed to providing a professional and supportive service, and your comments regarding some of our team and the referencing process have been noted. We’ll use this feedback to improve our services moving forward and address any areas of concern.
Thank you for your recommendation, and we appreciate your advice about being prepared with references, this is helpful insight for future clients. Should you need assistance in the future, we’d be more than happy to help.
Wishing you all the best in your new home.
Kind regards,
PM Estates
★★★★★ 5/5
GoogleI am so impressed with PM Estates.
I viewed a property that wasn't for me. When viewing the property, William was so helpful answering all questions I asked regarding finding a new tenancy.
I received a follow up call a few days later with Matthew asking me lots of questions to find out exactly what I was looking for. Explaining everything I needed do to get a viewing and a chance finding a new home.
It's so hard trying to get somewhere to rent at the moment. So many people trying to find somewhere to live. Estate Agents are inundated with applications for every listing.
Highly recommend PM Estates. Professional and caring .
Thanks
Guys
Pam · 1 May 2023
Agent replied · 30 July 2023
Dear Dan,
Thank you for taking the time to write such a positive review. We will be sure to pass your comments to Matthew, William and the team! We look forward to continuing our working relationship with you!
Kind Regards,
PM Estates
★★★★★ 5/5
GoogleGreat Service from Mathew Barker at PM Estates
I want to thank Mathew Barker, the Assistant Branch Manager at PM Estates, for his outstanding service. He was professional, helpful, and made the whole process smooth and stress-free. Mathew went above and beyond to answer all my questions and keep me informed. Highly recommend him!
Rayan · 22 September 2024
Agent replied · 22 October 2024
Good afternoon Rayan, Thank you so much for taking the time to leave us a 5-star review. Kind regards, PM Estates
★★★★★ 5/5
GoogleThe team at PM Estates Bishop's Stortford is young and dynamic & very friendly and helpful.
I came to PM Estates on a hunch that they would be good & I'm happy with that decision.
They are very attentive and address our concerns and attend to issues quickly, esp. those which are within their total control.
Would like to positively mention - Matthew, Will, Lucy and James
Excellent:
1) I would like to single out an incident where the door key locking mechanism got jammed after 5PM on a weekday & I was locked out and I was pleasantly surprised that PM Estates read my email & organised for a locksmith to come at short notice & repair/replace the lock on a cashless understanding.
2) We had noise issues with neighbours as did other tenants/residents and PM Estates were quick to contact them and inform them to tone it down.
3) Was happy that PM Estates was able to convince the landlords to replace an old fraying carpet.
Areas of improvement:
1) Quicker service on smaller niggling issues required
2) Would like PM Estates to get sub-contractors/odd-job men to quote for works quickly & subsequently get them approved by the landlords without delay
3) Would like PM Estates to not get bogged down by the landlords & use their good influence to get the landlords to address medium to lower priority issues within a quicker timeline, rather than have these issues linger on
Overall:
Been happy with PM Estates in Bishop's Stortford & would strongly recommend them to friends & relatives for their friendliness & exhaustive centrally positioned leasing inventory.
Brian · 31 January 2023
Agent replied
Dear Brian,
We would like to thank you for taking the time to write such an exhaustive and positive review and have passed your comments over to the team.
We are always looking at ways to improve and so your constructive feedback has been duly noted and we would like to pencil in a call with yourself to run through your comments in further detail.
We very much look forward to continuing our working relationship with you.
Kind Regards,
PM Estates
★★★★★ 5/5
GooglePM Estates was very helpful with my moving, and very patient after many upcoming problems. Matthew Barker was very considerate of the situation and understanding when it came to stuff we could not control. I really appreciate the help they all gave me and the assistance provided.
Hollie · 20 November 2024
Agent replied · 11 December 2024
Dear Hollie,
Thank you for taking the time to write such a positive review. We will be sure to pass on your comments to Matthew and the team! We look forward to continuing our working relationship with you!
Kind Regards,
PM Estates
★★★★★ 1/5
GoogleThis company are the worst estate agents I have ever come across and it seems to be run by a bunch of kids who have no idea what they’re doing with zero customer service skills.
We had substantial grief from them from the second we moved in to a flat with lack of communication other than when it suited them. They thought it was ok to get on the phone and shout at us about an agreement that was made prior to us moving in which they then decided to go back on once we were in and try and make it difficult for us to have some furniture removed to get our own in. Eventually this was resolved but not before they tried to get us to partly pay to store the current furniture which we refused as this hadn’t been what was agreed when we were told we could move our own sofa in.
Throughout the two and a half years we rented the property, we reported a number of issues such as leaking windows when it rained and a large gap in the balcony door preventing it from being locked or closed properly, neither of these issues were rectified during our time there. On the occasions when we allowed access to the flat while at work for inspections, we came home to find our lights all being left on on one occasion the power being left off including our fridge freezer until returning home.
When we finally moved out recently, we requested our deposit back and received notification that we were going to be charged £120 for not having the bathroom air vent cleaned out and a £65 charge for the removal of a fly net stuck to the outside of the balcony door due to it overlooking the bins and us forgetting to remove it. It’s stuck on with Velcro and certainly doesn’t warrant a £65 removal charge! To which we have recently received evidence this hasn’t actually been removed at all.
It’s quite clear from the reviews that they are accommodating to landlords which is nice for them but couldn’t care less about tenants and are very unprofessional with the way they treat them. Myself and my partner were model tenants during our time living at the property and left it in a better condition than when we moved in and they still tried to do us out of part of our deposit.
Some of the staff dealt with certain enquiries well and were polite enough over the the phone but Matthew and Will were appalling to speak to unless in person in which case their tails go conveniently between their legs.
I would strongly recommend avoiding this company if you can and are interested in renting. If you’re a landlord who has zero interest in how poorly tenants are treated then they’re the ones for you.
Chelsea · 20 July 2022
Agent replied
Good afternoon Chelsea,
We are very disappointed to have read such a negative review from yourself however note from our system that this is the first time in which you have raised any of the above issues with no prior communication/ correspondence to our office in relation to any of the items mentioned. Sadly, we can see various inaccuracies in the review put forward and understand that this can sometimes happen following on from a check-out of the property whereby the landlord has elected to put forward deductions ( albeit minimal ) due to damages/ issues within the property.
In relation to the issue with the sofa, this would have been on instruction from the landlord whereby the landlord wished for the item to remain within the property or alternatively, to be removed and stored at your own cost as obviously the property was advertised as furnished however you had put forward a request for this to be removed which in itself is fine, however ultimately the landlords decision to make as to how they wish to proceed in this regard. We can see from our system however that Matthew & William were in fact able to negotiate and resolve this matter for you at no cost to yourselves prior to move-in. We also note that this was dated June 2020 with no further complaint/ correspondence received from yourself in this regard.
From cross checking your comments made in relation to the check-out, we can see various inaccuracies in what you have put forward and can see that you were obviously not happy with paying for a professional clean at the end of your tenancy. As per all tenancy agreements that we have in place here at PM Estates, all properties are professionally cleaned prior to tenants taking up occupation whereby it is expected that the property will be left in the same, professionally clean state of cleanliness on check out ( March 2022 ) as it was on check-in ( July 2020 ). Unfortunately, this was not the case when you vacated the property and as such, the landlord elected to put forward a deduction for a professional clean.
As regards to your comments surrounding the netting, a contractor was required to be instructed to attend the property and therefore charged a call-out fee for their time. You were charged the contractors minimum call-out fee which also included disposal. We are unsure what evidence you have been supplied with to suggest that this has not been removed however would request that this is forwarded into our office for further investigation considering that this item was not present on check-in for the new tenancy.
We note that you have stated that you are not happy with how you have been dealt with by various members of staff which will be looked into internally however we cannot see that you have ever raised such an issue/ complaint throughout the duration of your tenancy spanning 1 year and 8 months. In the same instance, we cannot see that you have ever raised such a complaint regarding lights being left on, nor have we received such a complaint regarding power being turned off to the property. We would have imagined that this would have been reported to our office should such an incident have occurred.
As regards to treatment of tenants, our quality of service and property management is what we pride ourselves on at PM Estates and over the years we have built strong working relationships with our tenants and our landlords whereby we have been working with some of our tenants/ landlords for in excess of 14 years since the company was founded in 2008. We regularly receive very positive feedback on our quality of customer service as well as our efficiency and communication with our clients and so your comments are most concerning.
If you would like to discuss the comments raised in your review in further detail, please do not hesitate to contact our office on 01279 654646 where one of our staff members will be happy to assist.
Kind Regards,
PM Estates
★★★★★ 5/5
GoogleThis year will mark 4 years I’ve been renting through PM Estates and definitely recommend this agency. The whole team is incredibly professional and attentive to the tenants’ needs. I recently renewed the tenancy, huge thank you to Matthew and the team for facilitating the renewal process and finding a solution that has made all parties involved happy and pleased.
Matteo · 23 February 2024
Agent replied · 26 August 2024
Dear Matteo,
Thank you for taking the time to write such a positive review on the service that you have received from us over the years. It has been a pleasure working with you and we look forward to assisting you further.
Kind regards,
PM Estates
★★★★★ 5/5
GoogleI cannot rate this company any higher. They have restored my faith in Estate Agents. From first viewing the property to nearly at completion they have been amazing. They’ve kept in touch with me and have been responsive to all my messages. If I was ever to sell there would be only ever one choice for me. Thank you
Hayley · 28 November 2025
Agent replied · 27 January 2026
Thank you so much, Hayley. Your message really means a lot to all of us here. It’s been a pleasure helping you through your purchase, and we’re so glad you’ve felt supported along the way. The team has worked hard behind the scenes to keep things moving, and it’s great to see that recognised. You’ve been a joy to deal with throughout, and we’re wishing you all the best as everything continues to progress.
★★★★★ 5/5
GoogleI want to share my experience with you.
The staff is attentive and professional, especially Barbara who went above and beyond in providing excellent service! Her professionalism and dedication truly made a difference. I couldn't be more grateful for her outstanding help. Thank you, Barbara, for your exceptional work.
Chaib · 27 July 2024
Agent replied · 26 August 2024
Good afternoon Chaib, Thank you so much for taking the time to leave us a 5-star review. We look forward to continuing our working relationship. Kind regards, PM Estates
★★★★★ 5/5
GoogleVery good real estate agency in Bishop’s Stortford area. Been with them for few years now and never had a problem.
Good team, professional and available to oure requests.
Particular thanks to Matthew to be our intermediary with landlord, always looking forward to accomodate us at best.
Recommend if you are looking for a good accomodation in the area.
Christian · 14 October 2023
Agent replied · 26 August 2024
Dear Christian,
Thank you for taking the time to write such a positive review. We will be sure to pass on your comments to the team! We look forward to continuing our working relationship with you!
Kind Regards,
PM Estates
★★★★★ 5/5
GoogleMatthew B dealt with daughter and friend moving into a lovely apartment. Very helpful, polite and professional service. Would recommend. Also dealt with Will in the office who was the same. Thankyou
Louise · 17 January 2025
Agent replied · 24 January 2025
Good morning Louise, Thank you so much for taking the time to leave us a 5-star review. We look forward to continuing our working relationship. Kind regards, PM Estates
★★★★★ 1/5
GoogleIf I had an option zero star, I would give.I rented a property through this agency on 10 November 2025. Unfortunately, from the very first day, the heater in my bedroom has not been working, and there are several items in the property that are in unusable condition and clearly need replacement.
I have contacted the agency multiple times by email to report these issues. Each time, I was told that a request had been raised and that I would be contacted, but no one ever followed up and no repairs have been carried out.
After repeated delays and no concrete action, I feel that I am being constantly stalled rather than supported. Basic maintenance issues affecting comfort and living conditions should be addressed promptly, especially when reported from the start of the tenancy.
Based on my experience, communication and responsiveness have been very disappointing. I hope the agency improves how it handles maintenance issues and tenant concerns
Mete · 30 December 2025
★★★★★ 5/5
GoogleI would like to share my honest review for Pm estate agency as they were very professional and they make sure we had a smooth move in , they followed up with us everything from viewing until we got to our flat .
I really appreciate all what they did with us
A big thanks to James and Matthew for everything 👍
Ashraf · 31 May 2023
Agent replied · 30 July 2023
Dear Ashraf,
Thank you for taking the time to leave us with such a positive review. We are delighted to hear that you have had such a positive experience with us and will continue to uphold the same standards of service as we continue to work together.
Kind regards,
PM Estates
★★★★★ 5/5
GoogleMatthew just valued my property to rent out a few days ago. Matthew went above and beyond and found a suitable tenant within 3 days of instruction. The marketing headed up by William was much better than my previous agent. The referencing process was completed within 7 days. All information was transparent and extremely detailed. PM Estates also carried out a renovation project on my property project manger free of charge ! I have had a great experience and would highly recommend to anyone wishing to rent out their property !
Sara · 17 September 2020
Agent replied
Hi Sara, Thank you for your positive comments. We are glad you have enjoyed your experience with us and look forward to continuing our working relationship. Kind Regards, PM Estates
★★★★★ 5/5
GoogleBelsia was very helpful and the team are always there to answer any queries. I highly recommend PM Estates !!
Abbie · 24 May 2025
Agent replied · 13 April 2026
Dear Abbie, thank you for taking the time to provide feedback on your experience with PM Estates. We're delighted to hear that Belsia was able to assist you effectively. Your recognition of her efforts is greatly valued, and we'll be sure to pass along your kind words to her. Kind regards, PM Estates
★★★★★ 5/5
GoogleBoth Barbara and Matthew were amazing and provided good information and detailed pros about our house choice. An amazing thanks to both of them, socially Barbara who kept us really captivated by the second viewing, after been running almost all afternoon, she still manage to gives a second view.
Ahlex · 23 February 2024
Agent replied · 26 August 2024
Dear Ahlex,
Thank you for taking the time to write such a positive review. We will be sure to pass on your comments to the team! We look forward to continuing our working relationship with you!
Kind Regards,
PM Estates
★★★★★ 5/5
GoogleSo far I have received a five star service from Matthew and the team at PM Estates. They have assisted me with setting up a new tenancy and responding to various queries I have had and going the extra mile to assist getting the relevant admin completed on time. The property is really nice too.
Paulos1976 · 23 September 2023
Agent replied · 26 August 2024
Dear Paulo,
Thank you for taking the time to write such a positive review. We will be sure to pass on your comments to the team! We look forward to continuing our working relationship with you!
Kind Regards,
PM Estates
★★★★★ 5/5
GoogleI cannot express my gratitude for Steven. He has been working so hard to find me a property after months of looking. I will not ever go to another agent apart from PM. On behalf of myself and my daughter, thank you, from the bottom of my heart. HIGHLY recommend Steven.
GGlittle · 24 November 2023
Agent replied · 22 October 2024
Good morning,
Thank you for taking the time to write such a positive review. We will be sure to pass on your comments to the team!
Kind Regards,
PM Estates
★★★★★ 5/5
GoogleI have to say Matthew went over and above a good service for us. We are very impressed with how he dealt with our issues. Thank you Matthew and I very rarely give a 5 star rating !
Sandra · 27 July 2024
Agent replied · 26 August 2024
Good afternoon Sandra, Thank you so much for taking the time to leave us a 5-star review. We look forward to continuing our working relationship. Kind regards, PM Estates
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
