Trusted Agent profile · Bishop Auckland
Verified
★★★★★
509 reviews across 4 platforms
128 Newgate Street, Bishop Auckland, DL14 7EH
Part of JW Wood, see every office.
JW Wood's office in Bishop Auckland, at 128 Newgate Street, is rated 4.7 out of 5 across 509 reviews on four platforms, including 310 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
310
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
2
Reviews on Yell
This office
196
Reviews on Trustpilot
Business-wide
Send JW Wood Bishops Auckland a message.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Bishop Auckland.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bishop Auckland office, from every platform, shown as written. First names only.
5/5
GoogleReally friendly and helpful. Barbara and the team were super efficient and always come back with the answers. Made the trials of home purchase a nice experience.
A lovely review thank you. We are very pleased that you had a great experience and were able to share it with us here.
1/5
TrustpilotRude,Unhelpful
Rude,Unhelpful, It is because of staff like this that give estate agents the reputation of the most hated people to do business with, I feel sorry for the people whose property they are selling because they are no good at dealing with purchasers, I would never even consider dealing with these people again and strongly advise anyone else to so the same as there are hundreds of estate agents to chose from.
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and take your concerns very seriously. Providing excellent service is our priority, and we regret that we fell short in this instance. If you’re open to it, we’d appreciate the opportunity to discuss this further and address your concerns directly. Please feel free to reach out to us.
5/5
GoogleVery professional and friendly staff who always made an effort to keep me up to date with details of my house sale and always provided me with any feedback received from viewings. I would definitely recommend using JW.Wood.
We appreciate your feedback and look forward to assisting you in the future.
5/5
GoogleGreat service and very professional kept in the loop at all times. House was marketed within a few days and sold STC within the week. We have used JW Wood in the past and can highly recommend
Hi Steve, Thank you for your lovely review! … More
5/5
GoogleJW Wood have secured an offer within 3 months for us & Barbara has worked very hard to make this happen and get everything moving! Very pleased & Barbara has been lovely to work with! Many thanks.
Thank you for your wonderful feedback! We’re delighted to hear that Barbara’s hard work and dedication helped secure an offer for you within 3 months. Your satisfaction means so much to us, and it’s been a pleasure working with you. Many thanks for choosing JW Wood!
5/5
GoogleFrom the initial Valuation to Marketing my property, Martyn has been great. Professional and efficient service. Not to mention a viewing and sale agreed on my property no more than 24 hours after marketing!
Hi Alice Thank you so much for your kind review! … More
5/5
TrustpilotExcellent customer service and advice
Woods really looked after us with the sale of our home. Everything moved along quickly, staff were very knowledgeable and always had time for us. Jonathan Wheeler and Ann Stobbart made sure that we had regular updates, felt fully informed to make decisions and were always contactable. Highly recommend
Thank you for taking the time to write us a lovely 5 star review. Jonathan and Ann were particularly pleased to read your feedback.
1/5
GoogleAbsolutely appalled by the service from JW Wood Bishop Auckland. One member of staff came across extremely rude, arrogant and completely dismissive when genuine concerns were raised. I was refused the opportunity to even speak to the …
Dear Mr Harvey, Thank you for taking the time to leave your review. … More
5/5
GoogleExcellent service from first valuation to sale (subject to contract) Barbara Smith, rang frequently with updates, kept informed every step of the way. …
Many thanks Christine for your feedback you have given to Barbara, she will be delighted to know she was able to help you on your property journey. We look forward to assisting you in the future.
5/5
TrustpilotGreat support
Vicky went over and above to help me with various issues, thank you. The process so far has been made so easy with the prompt responses from the team, from requesting a viewing to placing an offer, gathering information and giving advice. Thank you
It isn't always as straight forward as everyone would like, so we are very pleased to read that Vicky was able to help make things easier where possible.
5/5
GoogleOur house sale was exceptionally well handled and extremely quickly.We would recommend JWWood to any future house sellers and buyers especially Barbara who was quite brilliant and very professional.
Thank you so much for your kind words! We’re delighted to hear that your house sale was handled so smoothly and quickly. Your recommendation means a lot to us, and we’ll be sure to pass on your lovely feedback to Barbara.
5/5
GoogleMartyn has been amazing all the way through, their in house teams make it very easy and took a lot of the strain away. Everyone has been friendly but professional.
Thank you so much for your kind words! We're delighted to hear that Martyn and our in-house team made the process smooth and stress-free for you. Thank you for choosing us!
5/5
TrustpilotEllie Bass is very good and supportive…
Ellie Bass is very good and supportive in every manners I am very satisfied for the services also response very quickly and sort out all problems.thank you so much keep it up great work
We are very grateful for the 5 star review. Let us know if we can assist in anyway going forwards.
5/5
GoogleThe process of buying a house is an overwhelming experience and although for me the process has just begun the team at JWWood have been extremely helpful explaining each step of the way making the whole process less stressful and understandable.
Many thanks for giving an exceptional review. We are pleased the team enabled your experience to be less stressful. We look forward to assisting you in the future.
5/5
GoogleFrom start to finish, which I must admit was only 4 -5 weeks of being 'For Sale', JW Woods kept in contact with me every single step of the way. I didn't have to wait days for an update, not even hours. My updates, requests for viewings and …
Wow. What a lovely review, It really is much appreciated and we are very grateful … More
5/5
TrustpilotFrom viewing to purchase
From informing us of the property for sale, arranging viewings to issuing the Memorandum of Sale, Nicky was pleasant, supportive and very efficient
Thank you for your feedback! We're delighted to hear that Nicky provided such pleasant, supportive, and efficient service throughout the process.
5/5
Google⭐⭐⭐⭐⭐ I honestly can’t thank the team at JW Wood enough for the service I received. …
Thank you so much for this, Chris. That timeline really was impressive, from viewing to accepted offer to paperwork all sorted within about 24 hours takes some serious coordination, and we're delighted Barbara, Martyn and Elizabeth could make it happen for you so smoothly.
5/5
GoogleGreat service from the start. Martin was great at taking the photos and making the house sound as great as it is, Elizabeth and Barbara did a great job at selling it and they are in the process (hopefully) of making the next steps as easy as possible. Can’t fault them!
Hi Joyce Thank you for your kind words!! … More
5/5
TrustpilotSarah Graham was great when chatting to…
Sarah Graham was great when chatting to me. My circumstances were very personal regarding purchasing a house. She understood and was very friendly and caring through the process. She also got back to me ASAP when needing answers to things.
Thank you so much for taking the time to share your positive experience with us on Trustpilot. We are thrilled to hear that Sarah Graham provided you with the friendly and caring support you needed during such an important and personal journey. Her dedication and prompt communication are truly valued here at JW Wood, and we're delighted to know that it made a difference for you.
5/5
GoogleA huge thanks to Barbara and all of the team at JWW for all their help selling our property and being so helpful, friendly and professional
Hi Keith Thank you for the review, massively appreciated! … More
5/5
GoogleHaving contact with 2members of the team I found them very understanding and very helpful
Thank you for such a kind review, Paul. It's really good to know that both members of the team were able to help you properly. We appreciate you taking the time to share this.
5/5
GoogleJWW are an exceptional estate agency. They are super professional and so helpful. From the moment I met Martin who carried out the valuation I knew we were in safe hands. The communication with everyone in the Bishop Auckland office has …
Thank you so much for this exceptional review and for taking time to ensure Barbara, Amanda and the team receive it. We look forward to being of assistance in the future to you.
1/5
GoogleAbsolutely terrible experience with JW Wood in Bishop Auckland. Communication was poor from start to finish calls and emails were either ignored or took days to get a response. The staff seemed disorganized and uninterested in actually …
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the concerns you’ve raised. At JW Wood, we strive to provide excellent service to all our clients, and it’s disappointing to learn … More
5/5
GoogleBarbara Smith and the team at JW Wood in Bishop Auckland have been really helpful at every stage of our home buying journey. Deffo recommend 👍 …
Hi Peter, hope you are well. Thank you for taking the time to leave our Bishop team a five star review. Martyn, our Bishop manager will be pleased to read that Barbara and her colleagues provided you with the support you needed.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Bishop Auckland won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Chester Le Street won Gold.
Send JW Wood Bishops Auckland a message.
