JW Wood Bishops Auckland reviews

★★★★★ 1/5

Trustpilot

My experience with this letting agency…

My experience with this letting agency and the tenancy was extremely disappointing. I raised serious concerns about my safety, the landlord's conduct, and my treatment during the tenancy. These included an incident where I believe the landlord attempted to enter my home without my permission, unresolved repair issues, and concerns that left me feeling intimidated and unsafe. During our interactions, I also felt mocked because of my Muslim faith. The landlord scoffed when I said "Wallahi" and appeared to mock me for praying. I also raised concerns about comments relating to my disability, religion, and veteran status. These experiences were deeply upsetting and contributed to a complete breakdown in trust. When I contacted the letting agency, I expected my concerns to be taken seriously. Instead, I was informed that they had acted on a "tenant-find only" basis and would not investigate, directing me back to the landlord. I also found it disappointing that, despite signing my complaint with my full name, Yusuf Ali Hussein, I was not addressed by my name in their response, which added to my feeling that my concerns were not being treated with appropriate care. I also want to add that this estate agent appears to have a staff member who has made deeply offensive comments on LinkedIn about an Egyptian man and his Muslim beliefs. I am also concerned about the staff member’s association with a company director who has allegedly made repeated racist comments about Islam. I believe this behaviour raises serious questions about the standards and values of the people representing this business, and I hope the matter is properly investigated. This review reflects my personal experience. I hope future tenants are treated with professionalism and respect, regardless of their religion, disability, or background, and that serious concerns are given proper consideration.

Stuart · 5 August 2026

★★★★★ 5/5

Trustpilot

Fantastic Letting Agent

I recently viewed and let a house with Sarah Perrin at JW Wood Lettings and she was absolutely fantastic throughout the entire process. This is my first home I have let on my own and Sarah made the entire process much easier to manage, she communicated every stage with me and had the entire process complete in a couple of weeks. She is a fantastic asset to the team and a lovely person who made me feel at ease throughout! I couldn’t recommend the company and Sarah more if I tried. 5⭐️

Jessica · 11 June 2025

★★★★★ 5/5

Google

The staff at JWWood Bishop Auckland were first class, without doubt. Always kept me up to date on progress, nothing was a problem for them and a professional approach all the way through the process. Thank you

Derek · 22 June 2026

★★★★★ 5/5

Google

Barbara, Elizabeth and the team at JW Wood have been exceptional. From the initial viewing request to the final offer negotiations and beyond. Being from the U.S. and totally clueless to most of the process, they helped by being patient, professional and kind. Highly recommend and would definitely use again!

Lara · 16 March 2026

★★★★★ 5/5

Trustpilot

Superb!

Another great marketing and sales experience from the team at JW Wood. My mother has used them over the years and they have always been excellent. They seem to have a better pool of buyers and the house was sold in a couple of weeks which was amazing. There is a downside, we used their conveyancing services which were terrible and very stressful to deal with. They were so slow that we ended up being stung for SDLT, communication was none existent too. I had to source seperate independent additional legal advice which cost us as they were getting things wrong with one thing and another. They're not directly part of JW Wood and therefore the above is not a reflection on JW Wood whose aftersales team were as frustrated as we were. A big thank you to Kelly in JW Wood aftersales for helping us sort out the conveyancers, you were superb! Thank you. So a massive thank you to Geoff, Sarah, Julie and team JW Wood. We're in our new property, mother is safer for it and we are very very happy because of all your help. I wouldn't use anybody else because JW Wood have always delivered a fantastic five star service. Thank you! 🙂 June & Stephen

SteveD · 27 April 2025

★★★★★ 5/5

Google

Having dealt with both Amanda and Barbara from JW Wood Estate agents, I can honestly say that they were both “a breath of fresh air” so polite and friendly, it made the start of purchasing a house stress free. Barbara is so knowledgeable in her role and I had no worries that she had my wife and I best interests at heart ⭐️⭐️⭐️⭐️⭐️

Mick · 2 October 2025

★★★★★ 5/5

Trustpilot

All the team great to deal with

All the team great to deal with, prompt, helpful and good communication. Megan was polite and helpful hosting the viewing. Would recommend!

Nick · 18 August 2026

★★★★★ 1/5

Trustpilot

Rigid Viewing Hours and an Unwillingness to Accommodate

When initially attempting to make a viewing with J W Wood we tried to book in for after 5pm to view a property as I work a 9-5 and would be unable to make my way over sooner as we live and work out of the area. The solution offered for this was to come with my partner for a viewing on the weekend. This, unfortunately, wasn’t a possibility for us as my partner works in hospitality and very rarely is able to do anything on a weekend due to work commitments. On the Friday his work commitments changed and he had availability on the Sunday so we called up immediately to see if it was possible to book a viewing on this day as we had previously been told there was weekend availability to be told they also do not offer viewings on a Sunday and the only way for us to view this property would be to book holidays in at work or to come separately for viewings which is beyond ideal! We have recently been burnt by having to go for separate viewings and an offer being accepted on a property in the meantime so this is not how we wish to move forward. There was no attempt to discuss with management if there was a possibility for any flexibility and the communication regarding weekend availability was abysmal and has left us with a sour taste in our mouth. Why make a process already as stressful as buying a property even more so by having to rearrange our working lives? Very unhappy with the low level of customer service provided.

Maggie · 7 March 2025

★★★★★ 5/5

Trustpilot

I have used JW Wood on several…

I have used JW Wood on several occasions when buying and selling properties and I have always found them to be extremely efficient, friendly and helpful. Julie Pendergast has been very supportive throughout the process, ringing regularly with updates and offering encouragement and practical advice. Ann Stobbart has been very efficient and professional in helping to secure my sale. Julie and Ann have exceptional customer service skills. I am so grateful to them both and can recommend without hesitation.

On · 14 March 2025

★★★★★ 1/5

Google

Absolutely appalled by the service from JW Wood Bishop Auckland. One member of staff came across extremely rude, arrogant and completely dismissive when genuine concerns were raised. I was refused the opportunity to even speak to the manager and was told he “wouldn’t waste his time” talking to me, which says everything about the level of professionalism within this branch. Customer service seems to be the last thing they care about. A very unpleasant experience from start to finish and certainly not how clients should be treated. I would strongly advise others to think carefully before dealing with them.

Neil · 2 June 2026

★★★★★ 5/5

Trustpilot

Cannot recommend JW Wood enough!

Cannot recommend JW Wood enough! Megan was such a great member of the team! Helped, guided & supported throughout! She is a real asset to JW Wood!

Lauren · 21 June 2026

★★★★★ 2/5

Trustpilot

The house I was purchasing was in an…

The house I was purchasing was in an area where other houses was going cheaper but they hiked the price up with structural issues like severe damp throughout the home,water leaks from chimney breast and crumbling walls all hidden behind wall paper but despite this the asking price was higher than other selling homes similar and had the nerve to agree to me going half on repairs accepted my offer but even then the offer I made was still higher than what the other homes in the area was asking for with lots of work need doing I felt this was wrong in the end the seller refused to lower the price I withdrew due to this issue plus her solicitor didn't answer all the questions from enquiries plus the seller appeared rude when ask a question regarding the property which didn't have insurance and it wasn't registered I felt it was not worth the money even my offer it was overpriced I felt I couldn't trust this estate agent to be honest again in the future I was glad I withdrew my offer as this wouldn't have been a good investment they remarked it for some other gullible person to buy at the same hiked up price if you want to sell a home pricey at least repair it and refurbish it that to me will justify the price hike but to hike up the price more than other homes in the area and leave it in such a state of disrepair is completely taking the biscuit also it's good to note the other homes going as much as £10,000 cheaper was in much better repair I couldn't make this up if I tried it's unbelievable.

Princess · 13 May 2026

★★★★★ 5/5

Google

Despite the fact that neither me nor my husband are very computer literate and had problems verifying who we were, Stacey made an excellent job of guiding us through the process. Eventually discovered it was easier to get us into the office to complete the procedure! Hopefully the rest of the sale goes through as smoothly.

Christine · 22 October 2025

★★★★★ 1/5

Trustpilot

Disappointing experience

Disappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment. It made for a really awkward and unprofessional situation. While they later acknowledged it could have been handled differently, they ultimately stood by their actions. Needless to say, I wouldn’t feel confident trusting them to handle a sale or purchase. Basic discretion during viewings shouldn’t be too much to expect.

Jordon · 5 May 2026

★★★★★ 5/5

Trustpilot

Review for Andrew

Andrew is just such a lovely person to deal with, he is so understanding and he does everything he possibly can to help you.

Angie · 22 June 2026

★★★★★ 5/5

Google

The team at JWW have been great. Barbara Smith was extemely friendly and dealt with all my queries straight away and helped me secure my purchase at a great price. Thank you

Daniel · 23 April 2026

★★★★★ 5/5

Trustpilot

I am currently in the process of…

I am currently in the process of renting a property managed by Megan Cunningham, and the experience has been seamless. Megan’s communication is flawless, she keeps us updated at every stage and has made the entire transition straightforward and easy. It will gave me a great peace of mind if she will be managing the property throughout my tenancy. Brilliant service!

Loveneesh · 3 September 2026

★★★★★ 5/5

Trustpilot

Great experience

I had a wonderful experience with this firm!! Big shout out to Megan, who provided amazing service and was so friendly. Highly recommend!!

Marlene · 17 June 2026

★★★★★ 5/5

Trustpilot

Just want to say a massive thank you…

Just want to say a massive thank you for making the selling of my property such an easy process. So helpful and informative. I can’t thank Ella enough, she has been amazing looking after the sale of our property. So patient and kind. I really appreciate it.

Sarah · 28 November 2025

★★★★★ 5/5

Google

Fantastic service, Martyn was reassuring, honest and very helpful when valuing our house, great phots. Used there viewing service, Stacey does a brilliant job of showing prospective buyers around our house. They kept in touch with us constantly about viewings, feedback and offers. Would recommend JWWoods for buying and selling your home.

Kim · 8 October 2025

★★★★★ 5/5

Trustpilot

Job done

After trying to sell our home with a handful of local and national estate agents who wooed us with big valuations and promises of keen buyers in our area, we've had a great experience of selling with JW Wood in a challenging market. Julie, Jonathan and the team couldn't have been more helpful with their advice, even long before we switched to Woods, and now they're being equally proactive to help us with our next move. We will definitely use JWW when moving again in future (hopefully a long time off!) and we'll save ourselves a lot of headache by starting with them next time!

Customer · 19 August 2024

★★★★★ 5/5

Trustpilot

A very professional and efficient…

A very professional and efficient service from beginning to completion. Nicky Hall was so helpful and kept me informed throughout the purchase process. Any questions were answered promptly and communication was first class. Highly recommended.

Scott · 14 January 2026

★★★★★ 5/5

Trustpilot

My first time renting a house

My first time renting a house, and I wasn't sure how things worked. I had so much help from Sarah, who helped and advised as needed. Everyone else I spoke to was also so pleasant and helpful. It took a while, but all worked out in the end.Sarah knew how important this was to me, so a special thank you to Sarah, and everyone else who helped

Mrs · 31 January 2025

★★★★★ 5/5

Google

Amanda dealt with my partner and I’s first purchase. She calmed our nerves and was great in her fast communication. We couldn’t recommend JW Woods enough as they’ve been great and made our first home purchase run so smoothly. A huge thank you to Amanda for making it so exciting and personal. We are over the moon!

Kirstie · 13 May 2025