Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI’ve been a landlord with LV for a few…
I’ve been a landlord with LV for a few years now and can honestly say I’ve had a great experience. After having my fingers burnt a few times before with other lettings agents it’s been a really great change to not have to worry about my property, even during Covid Stacey and Arv have really put my mind at ease with maintenance and have sourced me 2 really great tenants, highly recommend!
Claire · 9 April 2021
Agent replied · 22 October 2024
Dear Claire, Thank you for your very kind review. We are so pleased to hear that you are happy with our rental team and love having you on board. Stress free clients make us happy agents!
★★★★★ 1/5
TrustpilotReposting this as LV reported it as …
Reposting this as LV reported it as being a "fake article":Only gave 1 star as it wasn't possible to give any lower. In my opinion, LV are a company unfit to manage a single property, let alone a portfolio. I'm unsure where to begin with this review, perhaps the unacceptable level of customer service, perhaps the incompetence of staff or maybe the incomprehensible delay dealing with emergency maintenance issues. I'm sure that below this post LV will formulate some sort of excuse and state that all maintenance issues reported are eventually sorted, they will probably insist that they will always strive to provide a better customer service. However, given that in all the periodic negative reviews that I have seen posted on this site continually raise the same issues, this should not be believed. Needless to say, LV will let you down, it's just a question of when and how many times.05/07/2017 - Disgusted by LV's response below. After talking to the director of the company (Jas) at length about the issues I have experienced with LV Property last night, which included (amongst other things) leaving me without a functioning toilet for a prolonged period of time, he apologised profusely and asked me to take down the above review, which I was considering, until I read their response. I guarantee to anyone reading this post that this is not a fake review and it will now certainly remain upon this site.Further, just because something does not contain specific examples does not make it a fake review. By that hypothesis a number of positive reviews below which simply state things such as 'Very helpful. Would recommend' are also fake as they don't specify what exactly LV were very helpful with.
Reece · 5 July 2017
Agent replied · 22 October 2024
Dear Reece,We don’t have you as a tenant on our books past or present, we have reportedly this review to TP.Edwin Philips
★★★★★ 1/5
TrustpilotLV Property demanded a "reservation fee" to pass on an offer to purchase a property
I found this company both rude and inefficient; as a purchaser.When I made a cash offer to purchase a property, I was met with a demand for a non refundable "reservation fee" of £250 to pass the offer onto the vendor.This appears to break the Code of Conduct for Estate Agents.When I questioned it , the agent was extremely rude and emailed " this sale is a non-starter if you do not pay your admin fee, the ball is in your court"I refused to pay and involved my solicitor, who questioned the legal basis for the "fee".I am an experienced purchaser of property, and have found this company to be extremely poor, with dubious ethics. I am amazed by their supposed rating, if the level of service and hostility I encountered is normal for their customer service.A case perhaps of "Caveat Emptor"
N · 9 December 2016
Agent replied · 22 October 2024
Hello Mr Hamilton, This has being responded to yourself in email also back on 10/12/2016.Regarding the initial fee, this is not necessarily obligatory, however, is something that most estate agents when an offer is placed in order for the potential vendor to show their commitment to the property and purchase of this.It is not a deposit and this fee would have being returned to yourself on completion of the sale, this will have being explained upon your offer for the sale.Please do not hesitate to contact the LV team for further correspondence.
★★★★★ 5/5
TrustpilotStacey is a very positive and…
Stacey is a very positive and professional agent, the whole process of Viewing and reserving our property was made so straight forward, stress free and quick. Due to this, LV property will be my go to agent as and when we do decide to move properties in the future. Thankyou So much
Princess · 16 November 2021
★★★★★ 5/5
TrustpilotA great surprise! :D
The general consensus over Estate Agents, and particularly in regard to Letting, isn't a very positive one. However, Josh, the estate agent at LV who helped me find my current gorgeous flat, was ever so friendly, helpful, and generous with his time. Unlike most, LV don't seem money-driven; they care about their customers, and the flats that they offer. After having awful experiences with estate agents and agencies, it was a pleasant surprise to find people who genuinely cared about my happiness. They are quick and professional, but equally hard working in both their work ethics, and their customer care. Thank you for everything.
Viv · 24 August 2016
Agent replied · 22 October 2024
What a review! Thank you Viv, glad to see you have being so happy with our process.Thank you
★★★★★ 5/5
TrustpilotWent above and beyond
My boyfriend and I were having a very stressful morning looking for properties when we walked past LV. Shaun couldn't do enough to help us, running all over the place trying to find us a property to suit us at a good price. We are delighted that after worrying for a week about failed viewings after only 30mins with LV we had found a fantastic property way above our expectations within our budget. We cannot wait to move in in a few days and cannot thank LV enough for turning our house hunt nightmare into a dream come true.
Jodie · 25 May 2016
Agent replied · 22 October 2024
Thank you for your kind review Jodie. We are very happy that we could find you somewhere you can move into happily and swiftly.Looking forward to working with you.
★★★★★ 4/5
TrustpilotGood friendly service however need to pay attention to detail
My experience with LV property has been fairly positive. They were able to rent out my property over a month which is a little longer than I expected but still within the acceptable period. The staff I have encountered are very friendly and helpful. However during the process the agency has reduced my rental price without any communication which has caused some frustration. The mistake was corrected after a phone call although I feel this should not have happened. Overall I'm happy with their service and I hope they can manage my property well.
Sue · 19 May 2016
Agent replied · 22 October 2024
Hi Sue, Thank you for your review. Apologies in the confusion in rental price, however, glad you are happy this was all amended and put right with a simple thing that we know is the most important thing, communication! Looking forward to managing your property.
★★★★★ 5/5
TrustpilotLong-distance property buying
We are expats living in the USA & wanted to purchase a property in the Jewellery Quarter. We chanced upon LV via an Internet search, but are extremely glad that we did. Josh Whateley of LV was very responsive & attentive, listened to what we were looking for & short-listed a number of potential properties for us to consider. Once we had made our decision, LV kept us apprised of progress (ours was a new-build), assisted us with the completion process (walk-through, photos & collection of the keys) & had a prospective tenant ready to move in as soon as the property became available. We would definitely recommend LV to anyone in a similar position to ours, looking to find a property in Birmingham & needing a knowledgeable & trusted partner to work with in the city.
Simon · 5 February 2016
Agent replied · 22 October 2024
Hi Simon, We are happy to hear you were satisfied with the service we provided for you.Thank you for your recommendation and hope to work with you again in the future.
★★★★★ 5/5
TrustpilotGreat company!!
Everyone was really helpful with any questions or requests we had(we had many), Ellen was really efficient with getting things done and responding immediately to emails,aWould recommend LV property to anyone!
Sofia · 6 June 2016
Agent replied · 22 October 2024
Thank you for your kind review Sofia. Looking forward to helping efficiently with yourself in the future also.
★★★★★ 5/5
TrustpilotExcellent!
I dealt with Ellen who was extremely helpful and understanding. She continuously kept me updated with great communication and was a pleasure to deal with. I would certainly recommend this company.
Simon · 27 May 2016
Agent replied · 22 October 2024
Hi Simon, Very happy to help and look forward to continue doing so for you :).
★★★★★ 5/5
TrustpilotBirmingham flat viewing
Rhianna was very friendly and informative. She definitely brings a warm presence to the viewing a very pleasant.
Dev · 10 July 2024
★★★★★ 1/5
TrustpilotUnprofessional
Unprofessional. Despite having agreed a purchase, while arranging paperwork and transfers LV responses went quiet. It turns out the reason for this, re-negotiating another sale more "convenient" for LV. The decency to call, no. It seems a more convenient deal for LV is this companies priority. If you are looking for a personal and honourable service with good communication that you can rely on or basic common decency then beware.
M · 8 January 2021
Agent replied · 22 October 2024
Dear Matt,Thank you for your feedback, I have followed this case very closely from the 15th December and my response is given below. Before and after your offer was accepted we made it very clear that if we do not receive the items listed in the email we will have no option but to continue viewings on this property, our clients expect us to bring forward not only the best but the strongest offers in order for them to make the best decision.Unfortunately for you we had a cash offer which our client agreed to, having checked the phone logs I can see you were called serval times from our offices not to mention the emails sent from Sophie, but you had failed to respond or take any of the calls.Our office went above and beyond to help you, considering you had not even viewed the property we managed to get the vendor to agree to the offer but only if the details stipulated in our email were actioned, you simply failed to move quickly on a hot property.We wish you all the best in the future.
★★★★★ 5/5
TrustpilotRihanna was such a lovely lady
Rihanna was such a lovely lady. Property was lovely and she was pleasant throughout the viewing.
Carlene · 6 July 2024
★★★★★ 5/5
TrustpilotIt was a wonderful experience with LV…
It was a wonderful experience with LV PROPERTY.
KARTHIKA · 5 June 2025
Agent replied · 20 March 2026
Thank you for your review
★★★★★ 5/5
TrustpilotCorrine Cook who manages my property…
Corrine Cook who manages my property has been helpful and responsive, acting with a positive attitude
Julian · 21 February 2025
Agent replied · 23 May 2026
Thank you for sharing your experience with us! We’re so glad to hear that Corrine Cook has been helpful and responsive in managing your property. Her positive attitude and commitment to excellent service are qualities we truly value, and it's wonderful to know that she's been able to assist you effectively.
★★★★★ 4/5
TrustpilotEfficient and personable
Throughout my time with LV Property I was always confident that they would achieve my aim in a professional manner and with expediency. I would recommend Josh.
Susan · 26 February 2016
Agent replied · 22 October 2024
Hi Susan, Thank you for your recommendation with Josh, he works hard at what he does to achieve all works completed in an efficient and timely manner.
★★★★★ 1/5
TrustpilotShop around for better agents
This company is really hard to work with! Staff hard to get hold of and don’t return calls or messages. Poor customer service now they were once good! What happened?
Osman · 19 July 2024
Agent replied · 28 December 2024
Thank you for sharing your feedback. We're really sorry to hear about your experience and understand your frustration. It's disappointing to hear that our service has fallen short of your expectations, especially considering your past positive experiences. We take customer service seriously and will review the issues you've raised to improve our responsiveness. Please feel free to reach out directly so we can address your concerns and work towards a resolution.
★★★★★ 5/5
TrustpilotAmazing
LV have been great from start to finish. Stacey was so on the ball and Ella made it a smooth transition for the move in. With such bad experiences in the past, it’s refreshing to see good agents still exist. Thank you Ella and Stacey :)
Graham · 25 June 2021
★★★★★ 5/5
TrustpilotFirst time viewing with this company…
First time viewing with this company and was nice and on time as other companies delayed viewing and cancelled .But LV properties did everything nicely.
ARUN · 10 July 2024
Agent replied · 28 December 2024
Thank you for your review. I am pleased we were able to secure an apartment for you. Enjoy your new home.
★★★★★ 5/5
TrustpilotFlat viewing
I felt so comfortable viewing a property to rent with LV Property I had a lovely lady call Stacey showing me around the property and talking me through my options when it comes to renting and viewing properties with LV! Thank you Stacey!
Ctina · 14 April 2021
★★★★★ 5/5
TrustpilotRhiannon is brilliant
Rhiannon is brilliant. Attentive and super helpful.
Sule · 2 July 2024
★★★★★ 1/5
TrustpilotHorrendous experience letting my…
Horrendous experience letting my apartment in Central Birmingham. Lee Grogan and Jaspal Singh promised great things and did not even obtain a single viewing in 3 weeks. In that time, my other agent had 9 viewings and 3 offers at the asking price. They did not even bother to go to the apartment and take pictures, and used the other agents one instead. Stay clear!
JR · 9 July 2018
Agent replied · 22 October 2024
Sorry to hear about your experience JR, In case you are unaware we stopped marketing your property for 2 reasons listed below, these were also communicated you via email. 1. We found out you had in excess of 5 agents trying to market your property. Upon instruction you were informed we only work as sole agency.2. No keys - With you being based abroad we struggled for access as no keys were given and your point of contact denied access on the last minute leaving us to cancel viewings last minute.Finally we pride ourselves on being a multi-award-winning agent and whilst we can’t please everyone we always go the extra and this was shown in how quickly we marketed your property and booked in appointments only to all be cancelled last minute. Kind regards, Laura (Customer care team)
★★★★★ 5/5
TrustpilotBest estate agent experience
Josh & Shaun and all the team were really helpful during the whole process of selling my flat. They have a great knowledge of the area and a lot of experience. Josh goes above and beyond the call of duty dealing with solicitors, pushing the sale through and trying to make the whole process as smooth as possible. A great team & 1st class service.
Andy · 25 August 2016
Agent replied · 22 October 2024
Great to see hard work is recognised, thank you for your great review.
★★★★★ 5/5
TrustpilotJust want to say thank you again to…
Just want to say thank you again to stacey who has made my experience of finding a house 10 times better than I thought it would be she really is good at her job
Sonia · 30 September 2023
Agent replied · 22 October 2024
Dear Sonia,Thank you for the kind feedback, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Kind regards,
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
