Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCan’t thank Stacey at LV Property…
Can’t thank Stacey at LV Property enough for all her help! From the moment I spoke to her, she was so friendly, genuine, and easy to get along with. Nothing ever felt like too much trouble, she kept everything clear and stress-free the whole way through. It’s rare to find someone who actually cares about what they do, but Stacey really does. An absolute pleasure to deal with and someone who truly makes the experience a positive one.
Steve · 9 October 2025
Agent replied · 22 October 2024
Your review about Stacey is so refreshing to read - Thank you so much
★★★★★ 5/5
TrustpilotI had a fantastic experience with LV…
I had a fantastic experience with LV Property, thanks to Sana! From start to finish, she was incredibly helpful, professional, and attentive to every detail. She made the entire process smooth and stress-free, always going the extra mile to answer my questions and keep me updated. It’s rare to find someone so genuinely dedicated to helping clients. Thank you, Sana, for your outstanding service, I highly recommend LV Property to anyone looking for a reliable and supportive
Khadeejah · 22 June 2025
Agent replied · 20 March 2026
Really kind words - thank you
★★★★★ 1/5
TrustpilotExtremely Disappointed, Worst Experience with LV Property
I’ve had the worst experience dealing with LV Property. There is absolutely no transparency in how they operate, and communication is terrible. They don’t reply to emails or follow up on important issues, leaving you completely in the dark. I’ve tried multiple times to get updates, but their lack of response and professionalism has been shocking.
Thomas · 8 October 2025
Agent replied · 22 October 2025
Thank you for your review - This is really disappointing to read as LV Property pride themselves on customer service and communications. My name is Corrine and I am the Branch Manager at LV Property and I would like the opportunity to discuss this with you further, please could you call me in the office on 0121 285 7575.
★★★★★ 5/5
TrustpilotBrilliant Team
I called in today in regards to a property that I’m looking to rent as I am currently relocating from London to Birmingham for a new job opportunity. I was warmly greeted by ‘Sana’ on the phone and we spoke briefly about some potential matches, she was very friendly and very knowledgeable. A real asset to the team! Sana made me feel very comfortable and reassured me throughout, keeping me in the know of the current processes- I look forward to hearing from her again soon! Will definitely be liaising with LV Property more regularly as I was very pleased with my experience today. Thank you Sana!!
Natasha · 2 December 2024
Agent replied · 28 December 2024
Thank you for your review - Sana will be very appreciative of your review. We hope you found a property and enjoy your stay in Birmingham.
★★★★★ 4/5
TrustpilotNew property manager : much more positive experience with LV PROPERTY!
Following a terrible experience with Arvind who used to be my property manager at LV property (he would consider most of my maintenance issues as minor ones, would mostly question them which would cause me unnecessary stress and concern), I am now under the care of Gemma, who is very proactive and professional. I am now reassured that all my maintenance issues would be looked after by her with care and detail. Thank you Gemma, keep up the good work !
FFBB · 28 September 2024
Agent replied · 28 December 2024
Many thanks for your review. We are pleased the issues have now been resolved.
★★★★★ 5/5
TrustpilotThank you Kate!
I just wanted to take a moment to thank Kate for all her help with finding and moving into my new flat. Kate’s support throughout the process made everything so much easier, from arranging viewings to handling the paperwork and keeping me updated at every stage.
Maryam · 9 October 2025
Agent replied · 22 October 2025
Thank you so much for your kind review about Kate - She really is an asset to the team
★★★★★ 5/5
TrustpilotI wanted to say how amazing LVs team…
I wanted to say how amazing LVs team are,There is incredible hard work happening and they are super communicative and intuitive.I needed my property letting and every obstacle was dealt with - from photographs of the apartment, to solutions and questions with furnishing, all the viewings done by Rhianna and Riegan- absolutely brilliant and enthusiastic every step of the way. Thank you ever so much. Thank you to Gemma for also providing ideas to step into the next year with confidence. Rhianna was super helpful in handling query, Riegan thank you for all your hard work with contract and admin, thank you Gemma and Karan for all the property management and advice! Rhianna, Riegan, and Gemma- thanks for keeping me informed at all stages!! You’re all super stars 🌟
Meenakshi · 29 June 2024
Agent replied · 28 December 2024
Thank you for your review. We are pleased we managed to assist in getting your property let.
★★★★★ 5/5
TrustpilotExcellent letting experience with LV Property
Stacey at LV Property is an absolute gem! I can't thank her enough for her exceptional service in letting out my property in just 9 days back in August 2023. Stacey's professionalism, efficiency, and dedication surpassed all my expectations. She made the entire process easy and demonstrated market expertise along the way. I'm truly impressed by her commitment to finding the right tenants quickly while ensuring everything was handled with care. Highly recommended!
Kane · 4 April 2024
Agent replied · 22 October 2024
Dear Kane,Thank you for the kind feedback on Stacey, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Kind regards,Customer relations team,
★★★★★ 1/5
TrustpilotThis is a long one
This is a long one, and relates to my experience in 2022. I did post this on Google Review against their listing, but it only appears on my browser but no one elses.I’ve not made many mistakes in my life but coming across LV Property is definitely in the top 5. What should have been a straightforward property sale turned out to be a bloody nightmare. The owner, Jaspal Singh, seemed like a nice chap, although he very quickly bamboozled me into his ‘Performance Fee’ and ‘Target Price’ schtick. This involves guaranteeing a target price for your property, which in our case was £160K.He then started talking about his ‘Property Buyers Investment Club’ and that our flat would be perfect for these special buyers. This club is apparently made up of specially selected investment buyers, you’ll find out how special further on! He valued the property at £160K which to be fair was around the price we had thought it was worth and more or less the market value.Next comes the cracker, the ‘Performance fee’. This was where the bamboozling started and you have to bear in mind this was all verbal, nothing in writing. All along I stated as long as this is outside of the sale and I don’t have to pay this fee he could do what he wanted. I got the impression it was some form of kick back from the buyer after the sale and all along Jaspal (verbally) assured there would be no cost to me. Stupidly I signed their contract without looking closely at it. It’s legally vague and open to ambiguity to say the least. In hindsight I should have sent it to my solicitor first, she would have told me to run a mile. Once the property was listed, we had started to get some viewings lined up. Estate Agents are legally bound to pass on potential buyer information and the offers they make, LV did but verbally. There were no written details of offers made by potential buyers or their details. Jaspal kept telling me he had had some silly offers and not worth considering, but don’t worry he felt he had a chap in his Property Buyers Club who fitted the bill. After a week or so he rings to say he’s found a buyer and the offer meets our target price of £160K and it meets his ‘Performance Fee’. He was going to send me a Memorandum of Sale (MoS) so we could get things rolling. The MoS arrives for sale of the property for £173K! £13K over what we had agreed. So here’s the catch, LV wanted me to agree to the £173K sale but they would then invoice me for £13K for that sneaky ‘Performance fee’, so it brought the sale price back down to £160K. To add further insult to injury they also wanted their 1% estate agent fee! (Although rather generously they had reduced it from 1.5 to 1%) So just in case this seems a bit confusing, normal agent fees are around 1 or 1.5% of the sale price, in our case it should have been around £1600. If we had carried on with the sale with LV the fees would have been around 8 or 9%. There’s only really two words that come to mind, robbery and daylight. When we complained and said we had not agreed to this ‘Performance Fee’ in our sale, and we would be taking legal advice they came back and said they would knock £6K off the fee! At which point we walked, as how could you trust an outfit who operates in this fashion. If after this review you still want to use LV I would get everything, and I mean everything in writing, and get someone to check their contract as it stinks. Here’s the kicker, I eventually sold the property using an outfit called Strike, similar to Purple Brick’s, in which you list a property yourself. They were brilliant! We eventually sold the flat for £182K..Yes a whole £22K more than LV Property valuation. Which says it all. Finally, do a search for ‘Bobby Singh Trading Standards Birmingham Mail’ in Google, this is Jaspal’s brother, it should tell you everything you need to know about how they operate.
Phil · 26 September 2023
Agent replied · 22 October 2024
Dear Phil,We appreciate your feedback and take it seriously. We're sorry to hear about your concerns, but we want to clarify a few points regarding your experience.Firstly, we would like to clarify that our aim is always to provide the best service possible to our clients. Regarding the initial dealings, during the onboarding process, we spoke with your wife, rather than yourself. It seems this may have caused confusion in relaying information/ discussions at that time.Regarding the contract, we offer a wide range of contracts and products to our clients, and these were discussed during the stage of onboarding you. We value transparency and communication which is why we discuss every part of the process with you via phone and follow-up with emails, and we work diligently to ensure that all parties are content with the process. Please see below the details of the contract which was selected.The Win-Win-Win Philosophy:Our performance contract is designed to ensure a mutually beneficial outcome for all parties involved:• Seller: You benefit by selling your property at a price exceeding the current market value. This means you'll receive a higher return on your investment and a favourable financial outcome.• Purchaser: The purchaser benefits from our Private Buyer Agreement, which grants them access to exclusive properties like yours. This agreement streamlines the buying process and offers a unique opportunity to secure a desirable property.• Agent: We are motivated by our performance fee, which is contingent on achieving or surpassing the target price. Our success is directly tied to your satisfaction and financial gain, reinforcing our commitment to delivering outstanding results.In conclusion, our performance contract aims to maximize your property's value and ensure our agency's success, offering a fair and advantageous opportunity to work diligently to achieve the target price or higher.We take pride in our track record of consistently achieving 100% of the asking price, even in challenging market conditions. This success has been independently verified through GetAgent, a leading authority in real estate data analysis.Furthermore, our unique approach involves working closely with a Private Buyers Club, a carefully curated network of buyers who are eager to secure properties like yours. This exclusive access enables us to maximize the value of your property and ensure that you receive the best possible outcome from your sale.In addition, we maintain an impressive 98% completion rate, which is attributed to our Buyers Contract. This is signed at the point of offer acceptance. The contract ensures that transactions proceed smoothly and efficiently, ensuring your sale is successfully completed.We are committed to delivering outstanding results for our clients, and we believe that our proven strategies and dedication to excellence set us apart in the real estate industry.Additionally, the property was valued at £160,000 by three other agents and 3 Valuation Data Analysis Portals (Rightmove, Zoopla, and Sprift) at the time, which shows the sale price significantly higher than the initial property value. However, we acknowledge that market conditions can change whilst going through the sales process, and this may have contributed to your concerns.Regarding the phone call, this is a standard practice in our agency to thoroughly review the contracts to ensure all parties are satisfied and informed. While we do guide our vendors through the process, we also urge you to carefully review all contracts and raise any concerns before signing. It appears that this step was not taken in your case, and we regret any confusion it may have caused.We appreciate your feedback and are here to address any further questions. Please reach out to our customer service team so we can assist you.Kind regards,Customer Relations Team
★★★★★ 1/5
TrustpilotMost unprofessional estate agent
Most unprofessional estate agent, I would avoid at all costs! Pretending to be off sick but call back on a different number and they are magically back in work 10 mins later when chasing queries! Advertising properties with the wrong leasehold details and refusing to give the commitment fee back when unable to buy with a mortgage! Avoid at all costs as can’t get a sale through after over 9 months through no fault of my own!I ended up going from ombudsman to claim my money back! I would avoid at all costs as purchasing is stressful as it is and you don’t need the added stress of their incompetence and unprofessional behaviour when you’re trying to juggle everything else Andrew and Ajay were both pushy at first and then couldn’t get hold of them when I wasn’t happy with my experience Waste of time and energyReply from them is very generic and I can back all the information up with recording of phone calls and information sent to ombudsman and my solicitor
Whitney · 20 September 2023
Agent replied · 22 October 2024
Dear Whitney,We are disappointed to hear your negative feedback on our estate agency. We take all feedback seriously, and we would like to extend our apologies for any inconvenience of frustration that you may have experienced.We are aware of the specific details that you have mentioned in your review, and following an investigation into this, we understand that some of this information is incorrect. Our staff always strive to provide the best service possible, and we have had no such cases of faking absences.As an estate agent, we always strive to provide accurate information and professional service to our clients. We have carried out all checks and on the information that we realistically could as an agent, and found all this information to be accurate. During the conveyancing process, the solicitors were made aware that a Deed of Variation was necessary to satisfy the mortgage provider’s requirements. This has since been done, and at the great expense of the seller, meaning there is no reason this property can’t complete.We assure you that we take all allegations of unprofessional behaviour seriously, and take appropriate measures to address any issues occur, however, in this case, we find these claims to be false, and defamatory.We are more than happy to try and reach a resolution on this matter, and implore you to please get in touch with our office to try and reach a resolution.Best wishes,Customer Relations Team
★★★★★ 5/5
TrustpilotFinding a home
Great service from the team. Rosie was very helpful and arranged a viewing for me within hours. Would definitely use again.
Dave · 22 December 2025
Agent replied · 22 January 2026
Thank you Dave for your 5* review and your kind words about Rosie - she is an asset to the LV Property team.
★★★★★ 5/5
TrustpilotGemma is the best person who works at…
Gemma is the best person who works at LV property for me. She is constantly is going above and beyond for anything I need and always there to sort things when needed. Gemma had recently got blinds replaced in my apartment & helped me out with maintenance. Amazing person to deal with
Lindsey · 6 December 2024
Agent replied · 28 December 2024
We are glad Gemma got things sorted for you. Thank you for your review.
★★★★★ 5/5
TrustpilotSelling my property
I recently had the pleasure of working with LV property to sell my home, and I couldn't be happier with the service I received. From the initial consultation to the final sale, Andrew Ball was professional, knowledgeable, and attentive to my needs.One of the things that impressed me most about LV was their communication skills. They kept me informed every step of the way, and always responded promptly to my questions and concerns. I never felt like I was in the dark about what was happening with my sale.In addition to their communication skills, LV also demonstrated a deep understanding of the local real estate market. They were able to provide me with valuable insights and advice that helped me price my home competitively and attract potential buyers.Finally, they went above and beyond to ensure that my sale went smoothly. They were proactive in addressing any issues that arose and worked tirelessly to negotiate the best possible deal for me.Overall, I would highly recommend LV to anyone looking for a top-notch estate agent. Their professionalism, expertise, and dedication to their clients truly set them apart. Thank you, Andrew Ball & Ajay Singh for making my home sale a success!
H · 30 April 2023
Agent replied · 22 October 2024
Dear H,Thank you for the kind feedback on Andrew and Ajay, we appreciate you taking the time to leave us this 5-star review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Best wishes,Customer Care Team
★★★★★ 5/5
TrustpilotProfessionalism & Highly Knowledgeable
From the moment you began working with them, they showed a deep understanding of the local market and were able to provide you with valuable insights on how to price and market your property. They were always available to answer any questions you had and were incredibly responsive throughout the entire process.Their attention to detail and commitment to making sure everything went smoothly was evident at every step of the way. They went above and beyond to ensure that your sale was successful and that you received the best possible outcome.Andrew and Ajay were a pleasure to work with, and I would highly recommend them to anyone looking for an estate agent in Birmingham. Their professionalism, knowledge, and dedication to their clients truly set them apart from the rest. Thank you, Andrew and Ajay, for all your hard work and for making the sale of your apartment a stress-free and successful experience!
Mathew · 30 April 2023
Agent replied · 22 October 2024
Dear MathewThank you for the kind feedback on Andrew and Ajay, we appreciate you taking the time to leave us this 5-star review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Best wishes,Customer Care Team
★★★★★ 5/5
TrustpilotBest Estate Agents
LV Property are very professional and courteous of their clients. I would highly recommend them to tenants, especially Karan who made such a stressful thing so easy and smooth. I was relocating for work purposes, which already was a stressful time, however was it very refreshing to have such a helpful agent, who really took his time and always got back to me promptly.Thank you
Kuldeep · 20 April 2024
Agent replied · 22 October 2024
Dear Kuldeep,Thank you for the kind feedback on Karan, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Kind regards,Customer relations team,
★★★★★ 5/5
TrustpilotExcellent Experience
Recently started renting again and my experience with LV can only be said to be excellent. Since moving in Corrine has been easy to communicate with, attentive, and has sorted out all the issues I raised upon moving in.
Steve · 8 April 2025
Agent replied · 23 May 2026
Thank you for taking the time to share your experience, we're so pleased to hear it's been a smooth start! Corrine is a valued member of the team and takes great pride in making sure our tenants feel supported from day one. We're glad her attentiveness has made a difference for you.
If there's anything more we can do as you settle in, don't hesitate to reach out.
★★★★★ 5/5
TrustpilotFirst time renting and spoke to Sana in…
First time renting and spoke to Sana in Lettings, she was incredibly helpful, patient, and gave me clear advice every step of the way. Highly recommend!"
Maya · 13 August 2025
Agent replied · 22 October 2025
Thank you for your kind review
★★★★★ 5/5
TrustpilotThis has to be the best agent every on…
This has to be the best agent ever on right to move websites,And most especially Sana ,ohh she is sooo lovely ,she helped me all through,she has a good communicating skills,she is patient, she is kind and welcoming. Thank you Sana. And you all should try them out,they are so good
Vicky · 10 October 2024
Agent replied · 22 October 2024
Vicky, Thank you so much for your amazing review! We're thrilled to hear that you had such a positive experience with us, and we’re especially happy that Sana was able to make the process smooth and enjoyable for you. She truly is a gem, and we’ll make sure she sees your kind words!It means the world to us to know that you felt supported throughout the process. We're committed to providing excellent service, and your feedback reassures us that we're on the right track.Thank you again for recommending us, and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotThis was an incredibly smooth process
This was an incredibly smooth process. No speed bumps and Sana was extremely helpful and transparent. Kept in contact throughout the entire process and met every date she said she’d deliver.
Kwaku · 20 June 2025
Agent replied · 20 March 2026
Thank you for your review
★★★★★ 5/5
TrustpilotSana was very professional and helpful
Sana was very professional and helpful. Kept me in the loop with everything i needed to know and answered all my concerns and questions i had . 5 stars all around 🫶🏻
Yasmeena · 27 May 2025
Agent replied · 23 May 2026
Thank you for your review
★★★★★ 5/5
TrustpilotBeen using Lv property for rental and…
Been using Lv property for rental and Stacey Wallace has been fantastic, any queries or minor problems with tenants and she’s got straight on the case, couldn’t thank her enough or recommend the company more, best company I’ve used
Charlie · 28 February 2025
Agent replied · 23 May 2026
Wow! Thank you so much for your kind words! We’re thrilled to hear that Stacey Wallace has been such a valuable asset to you. At LV Property, we pride ourselves on providing proactive and dedicated service, and it’s fantastic to know that Stacey has consistently addressed any queries and tenant issues promptly.
Your recommendation means a lot to us, and we’re so grateful for your continued trust in our services
★★★★★ 5/5
TrustpilotAmazing Service, Highly recommend
LV Property are very professional and courteous of their clients. I would highly recommend them to tenants, especially Karan and Stacey who both made such a stressful thing so easy and smooth. I was relocating from London, which already was a stressful time, however was it very refreshing to have such helpful agents, who really took their time and always got back to me promptly. Thank you
M · 26 September 2023
Agent replied · 22 October 2024
Dear M Smith,Thank you for the kind feedback on Karan & Stacey, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Kind regards,Customer relations team,
★★★★★ 5/5
TrustpilotStacey and Arvind 10/10
I am a doctor working in NHS, I wanted to find and property move in quickly. Stacey was very prompt in responding and showed me the property appropriate for me. Not only that she is very good in communication and explaining the details of the property. Stacey immediately booked the property the moment I liked it. Arvind was very prompt and good in responding to mails. They managed to do all the checks and contracts in time. Both Arvind and Stacey are very good at their work. Their commitment and communication is 100%. All the best
Paresh · 26 April 2022
Agent replied · 22 October 2024
Thank you so much for your positive feedback and for taking the time to post this review.Best wishes,Ella - Customer Care Team
★★★★★ 5/5
TrustpilotBrilliant experience today at LV…
Brilliant experience today at LV Property - Sana and Stacey were amazing and extremely helpful. We are really looking forward to looking at the properties.
Izzy · 20 June 2025
Agent replied · 20 March 2026
Thank you - really kind words about our team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
