Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLandlord experience
As a landlord with LV, working with Corinne has been a pleasure. She picked something up that had been languishing with my previous contact and sorted it out quickly with no drama or fuss. Great service
Mrs · 4 February 2025
Agent replied · 23 May 2026
Thank you so much for sharing your positive experience with us! We’re delighted to hear that working with Corrine has been a pleasure and that she was able to resolve an issue that had been lingering with your previous contact. Her ability to tackle challenges efficiently and without fuss is exactly what we aim for at LV Property, and it’s fantastic to know that she provided you with the level of service you deserve.
We truly appreciate your feedback, and we’re grateful for the opportunity to continue working with you.
★★★★★ 5/5
TrustpilotGreat service
Been renting from LV for a while and always had quite a positive experience. Sana has been looking after us and is easy to contact, professional and friendly.
Customer · 9 May 2025
Agent replied · 23 May 2026
Thank you so much
★★★★★ 5/5
TrustpilotGemma at LV Property went above and…
Gemma at LV Property went above and beyond today. Consistent communication, stayed longer at my property due to late tenants checking out. Then reassured me all cleaning and jobs required to re market my property will be done as a matter of urgency. Gemma’s general disposition was very clear and welcoming. Thanks Again Gemma, Anthony
ANTHONY · 22 March 2024
Agent replied · 22 October 2024
Dear Anthony,Thank you for the kind feedback on Gemma, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Kind regards,Customer relations team,
★★★★★ 1/5
TrustpilotWorst experience
Worst experience I’ve had with any estate agent ever! Very hard to get hold of, and don’t reply to emails promptly. Been dealing with both sales and letting and they’ve always either been out on appointments or annual leave, never returning any calls. Hamad (sales manager) has been rude and difficult to work with. They refuse to share the tenants contact details with me even though I am the landlord! If you’re looking to rent or sell your property, stay far from LV property, they will make the whole process very difficult for you.
Anam · 18 March 2025
Agent replied · 23 May 2026
Thank you for your feedback, we’re genuinely sorry to hear that your experience didn’t meet expectations. We strive to offer a responsive and professional service to all our clients, and it’s clear that, in this case, we fell short of the mark.
That said, we’d like to clarify that our team balances a high volume of appointments and viewings, which can sometimes affect response times, though we’re continuously working to improve this. In regard to tenant contact details, we're required to follow GDPR regulations, and we always aim to handle such matters in a compliant yet supportive manner.
We truly regret that you feel this way and would welcome the opportunity to speak directly and resolve any outstanding concerns. Your feedback is important to us, and we hope to be able to restore your trust in our team.
★★★★★ 5/5
TrustpilotI had a wonderful experience working…
I had a wonderful experience working with LV. Although my move-in date in July is a bit early, Shanique was incredibly helpful in recommending suitable properties that matched my requirements.
Aj · 8 April 2025
Agent replied · 23 May 2026
Thank you for your kind words, we're so glad to hear that your experience with LV and Shanique was a positive one! Even with an early move-in date, Shanique’s proactive and thoughtful approach is exactly what we aim for, and it's great to know it made a difference.
We truly appreciate your recommendation and are here if you need anything else as your move approaches.
★★★★★ 1/5
TrustpilotThe worse experience ever
The worse experience ever. All staff have walked out due to conduct issues, every time I call staff are not lasting a month. Gemma left my tenant out of water electric for 3 days before they reported the incident to me. Again compromised their safety when reported front door lock Brocken they wrote it as resolved and did not even seen them. Then to find they billed me £270 for a contractor that I was not even informed of. Two male men working for the company Hamad & Jas were so aggressive to me on serval occasions. They have no ethic code of conduct on how to behaviour towards their paying customers. I am a paying customer and this is how they treat you. Then to leave I have to pay them £2200. There is a lot of fraud going on bullying aggressive behaviour. I don’t feel safe!
Kanta · 6 July 2024
★★★★★ 4/5
TrustpilotFound my first home with LV and thanks to Sana …
It’s been a quick process to find the best apartment in Birmingham with the LV Property. I was assisted by Sana since day one and she has been in touch for all sort of queries I had and made sure to fix them even been working from abroad at the moment. Kudos to her, Also accommodated my requests with the landlord which she got approved and I’m satisfied with that. Must say she helpful and responsive.
Shalaka · 18 April 2025
Agent replied · 23 May 2026
Really awesome review - thank you
★★★★★ 5/5
TrustpilotFirst Class Service
I have recently sold my property with LV property and can now vouch for the rest of the reviews that they really are brilliant. Not only did they know where my property was without me giving the full address, they were able to tell me things about my property that I didn’t know! Thanks to Sophie who did our Valuation, who may I add, is extremely clued up on the area. No sale is smooth I can also vouch for that when I purchased the property, but to no surprise LV went above and beyond to ensure the sale didn’t fall through. Aimee in particular, who kept my spirits high and kept the buyer keen, was brilliant in pushing the sale to completion so quickly. Jas was great with accepting our offer and ensuring we got the price we not only needed, but had aimed to achieve! LV really are an award winning agency and it shows in their approach, communication, and overall energy through a really tough time for the housing market. Thanks to everyone.
Diane · 9 April 2021
Agent replied · 22 October 2024
Dear Diane, Thank you for your very kind review, we really appreciate you taking the time to write this and are so pleased that you are happy with our services. Take Care!
★★★★★ 5/5
TrustpilotOutstanding
LV Property have been outstanding from start to finish, and are nothing short of amazing. I had a bad experience with a previous agent, and transferred my property onto LV. From the get go both Ella and Stacey were very informative and I was pretty much sold on the services they offered. I was kept up to date throughout the whole process, and they sourced a new tenant for me within a week. I hope the service received continues, however I feel my property is within safe hands which is the most important thing for me as a landlord.
Vinny · 9 April 2021
Agent replied · 22 October 2024
Dear Vinny, Thank you for your review. We are so pleased you feel at ease with our trusted lettings team and can assure you the service you had received will always be provided.
★★★★★ 5/5
TrustpilotGood company
Good company - Corrine has been a big help to me since joining the company & I'm grateful for everything she & the company have done for me in recent times.
Marc · 4 February 2025
Agent replied · 28 December 2024
Thank you so much for your kind words! We’re delighted to hear that Corrine has been such a great help to you since joining the company. We’re incredibly proud of our team, and it’s fantastic to know that both Corrine and the company have been able to support you effectively.
Your feedback means a lot to us, and we truly appreciate your trust in our service
★★★★★ 5/5
TrustpilotLV have worked with me
LV have worked with me throughout the purchase of my new home and I cannot thank them enough for their efficiency and professionalism. In particular I’d like to thank Sophie and Aimee who have helped me survive the process of buying a house! Aimee has been a great mediator between solicitors and her communication with keeping me up to date was fantastic, both herself and Sophie were always responsive to my many requests. I would definitely use LV properties again and highly recommend. Thank you
Jennie · 16 February 2021
Agent replied · 22 October 2024
Dear Jennie, Thank you for your kind review. We are glad you are happy with our methods and wish you all the best for your first home!
★★★★★ 5/5
TrustpilotExceptional Service from Karan - Highly Recommended!
I recently had the pleasure of working with Karan from LV to sell my house, and I cannot speak highly enough of the service I received. From the initial consultation to the final closing, Karan demonstrated professionalism, expertise, and a genuine commitment to ensuring a smooth and successful transaction.What stood out most about Karan was his exceptional communication skills. He was always just a phone call away and made himself available to answer any questions or concerns I had throughout the selling process. Even when he was busy, Karan made it a priority to promptly return my calls and messages, which I truly appreciated.Moreover, Karan's professionalism and integrity were unwavering. He was transparent and honest in all his dealings, always acting in my best interests. His dedication to achieving the best possible outcome for me as his client was truly commendable.Even though the agent fee is remarkably higher than all other estate agents out there, you can see the difference in the listing quality and connections that they have.In conclusion, I wholeheartedly recommend Karan and LV to anyone looking to buy or sell property. His exceptional service, quick responsiveness, and commitment to excellence set him apart from the rest.
Aman · 29 April 2024
★★★★★ 5/5
TrustpilotMid tenancy checkup
Sana was absolutely fantastic. She was professional and so easy to talk to! Sana communicated any issues to the landlord and was so lovely. Thank you :)
Molly · 15 March 2025
Agent replied · 23 May 2026
Thank you so much for your kind words! We're delighted to hear that Sana made such a great impression, she’s a true professional and always goes the extra mile to ensure clear, friendly communication between tenants and landlords.
We’ll be sure to pass on your lovely feedback to her. Thanks again for taking the time to share your experience!
★★★★★ 5/5
TrustpilotLV Property are amazing
Can not thank LV Property enough, especially Aimee, buying my first property was so easy and straightforward. Aimee was so professional and guided me through every step. Once I got my property I popped in to LV and received a lovey bunch of flowers, it should of been me buying Aimee the flowers. Really can't thank LV and Aimee enough I'm property is a dream. Will definitely be using LV and their solicitors in the future.
Mrs · 6 August 2021
Agent replied · 22 October 2024
Thank you so much for taking the time to leave us a review, we have passed your kind words on to Aimee who said it was a pleasure to work with you. All the best for the future!
★★★★★ 4/5
TrustpilotSatisfied landlord
Kais has been very easy to deal with, as he kept me informed and engaged throughout the tenant-finding process. I highly recommend you seek his services if you are a landlord wanting a professional and effective approach.
Jay · 3 October 2024
Agent replied · 22 October 2024
Jay, We’re delighted to hear that Kais made the tenant-finding process smooth and kept you well-informed throughout. Providing a professional and effective service is always our top priority, and it’s great to know we’ve hit the mark with you.We truly appreciate your recommendation and look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotNew LV Property Manager excels
My experiences with LV in the past have been far from satisfactory but more recently they have been exemplary in dealing with my (Landlord) queries. This is down solely to their new Property Manager who has proven to be honest, factual and very professional, executing next steps and all necessary follow ups concisely and timely. Based on my dealings with her over the last few months I am happy to give a 5 start rating. Excellent.
Barry · 5 February 2025
Agent replied · 23 May 2026
Thank you for taking the time to share your experience with us! We’re so pleased to hear that your recent interactions with LV Property have been much more positive, and we’re especially glad to know that our new Property Manager has been able to address your queries in such a professional and efficient manner.
Your feedback means a lot to us, and it’s wonderful to hear that her honesty, professionalism, and timely follow-ups have made a significant difference. We are committed to continuously improving our service and ensuring that every landlord and tenant receives the best experience possible.
★★★★★ 5/5
TrustpilotWhat a great agency!
I have read through these reviews and i felt it would not be fair for me to read and not leave a review, LV property have been managing my properties for years now and i can honestly say i didn't ever expect to see any one star reviews, the experience i have had from the day i met stacey the lettings manager to today has been an absolute pleasure, the tenants they have placed in all of my properties have been great, communication has been great too.Would i recommend them? yes without a doubt we need to understand it isn’t easy to please everyone and there of course can be issues at times, it’s a fast paced and forever changing industry no matter where you go, i have used 4 top rated agencies in the city centre prior to using lv property and the experience i have had with them has been terrible, my properties had been left almost un habitable and cost me 1000’s to repair to a good standard again, this has never been the case with lv property, they want the best for their landlords and tenants, happy tenants look after their properties resulting in happy landlords and happy landlords stay! What more could i ask for, passion and great service, its a 5 star from me!
Meisha · 6 December 2024
Agent replied · 28 December 2024
Thank you so much for your review. You kind words are greatly appreciated.
★★★★★ 1/5
TrustpilotAs landlords we would never use this…
Hang on, hang on. No way are we going to accept false accusations!! We absolutely embrace all nationalities. We have lovely Iranian tenants now and our previous tenant was French. Our only issue was with tenants not earning enough and needing a guarantor (to minimise risk for ours and theirs sake). (The above is a response to LV Property’s response to our review). Our initial review stands. As landlords we would never use this company again. We had a very disappointing and frustrating experience when we engaged LV property to let our Jewellery Quarter apartment.We wrote a letter of complaint to the owner detailing our concerns. We didn’t receive an acknowledgment of our letter, and they only responded after being chased by us 2 weeks later. Disappointingly the owner delegated the response to the manager of the agency, and the response was very defensive and full of telling us things we already knew.Overall the communication, competence, and attention to detail was lacking resulting in poor customer serviceWe experienced:Lack of follow up (initial tenant was lost as no one followed up the guarantor signatures in 10 days, final contract was left to evening before tenants due to move in (received after office had closed, contained errors so couldn’t sign it until the day of moving))Poor communication (more than half our emails were ignored (even when responded to often didn’t answer the questions)), more than half the calls weren’t returned, the car park fob was taken without telling us, didn’t inform us that a ‘right to rent’ check needed to be done.. just charged us for it, didn’t tell us how many/which people had actually viewed and how many/who didn’t turn up and no feedback other than ‘they liked it’ and only when asked.Errors (payment schedule in contract was wrong, our address was wrong, agent showed tenants the wrong car park space even the wrong car park!)Lack of accountability (passing from one agent to the next without communication or explanation, never felt that anyone was taking ownership).Incompetence (agents not spotting that EICR had expired until 2 weeks after receiving it, errors in contract requiring rework)Have to say that the agents are nice and friendly when you get to talk to them but there is a passive, inefficient culture that needs to be addressed before they are anywhere near a decent agency.
Katie · 28 November 2024
Agent replied · 28 December 2024
Thank you for taking the time to provide your feedback. We're genuinely sorry to hear that you were disappointed with your experience at LV. We take all customer feedback seriously, and we'd like to address the points raised in your review to provide clarity, being a multi award-winning agency we take great pride in providing the best possible customer service and always striving to meet our customers needs. Regarding the communication issues you experienced, as soon as we received your letter of complaint regarding the let only service provided, we did investigate the concerns raised, and we are sorry that you felt the initial follow-up was delayed, please note my director did reach out to you via email with a time and date to suit your needs however this was rejected. Finally, we do want to address a few specific points:Tenant Offers: We did send multiple offers from prospective tenants, but unfortunately, these were declined. It's important to note that some of the applicants were rejected due to concerns raised during the viewing process. In particular, one of our staff members was informed that you were not comfortable with applicants based on their nationalities or the possibility of "smelly food being cooked in the kitchen." This is concerning, as we strive to ensure that all applicants are treated fairly and without discrimination. We always seek tenants who meet our landlords’ criteria, but we cannot support discrimination of any kind.Contract Changes: The changes to the contract were made due to last-minute requests from the tenant. We sent the initial contract during the referencing stage and again five days before the tenancy was due to commence. Unfortunately, the tenant raised additional requests at the last minute, which led to changes being made just before the move-in date. We understand how this could be frustrating, and we acknowledge the timing was not ideal. We have taken steps to ensure that this process is more efficient in the future to avoid similar delays.Follow-Up & Accountability: We take communication and follow up seriously, each member of the team is trained to the highest standard, our systems and CRM allow multi channel communication which allows us to stay fully aware of all the deals and processes we are handling. Our goal is to ensure smooth communication, and we always keep each other updated on ongoing matters. We understand that a consistent point of contact is important, and we’ve taken steps to ensure that each client’s needs are handled promptly, even as we work as a team.Right to Rent Check & Car Park Fob: Regarding the right to rent check, this is a legal requirement and you were informed of this when you attended our office. We were unfortunately not given the full details about the space or the car park during the initial stages, which led to some confusion. As for the car park fob, this was an oversight, but it was due to not receiving clear information at the outset, and we take responsibility for that. We also feel that requesting a 50% refund is not warranted, as we took all necessary steps to resolve the situation as soon as it was brought to our attention.We appreciate your feedback and will continue to work on improving our services. Our goal is always to provide the highest level of service to our clients, and we’re sorry we fell short in your case, we worked hard as team to provide you the best marketing and feedback alongside multiple offers from potential tenants.
★★★★★ 5/5
TrustpilotAmazing letting agency
Sana helped us throughout the move in process, there were slight delays in processing the move in monies but everything was sorted effectively on the move in day and we had a hassle-free move in. Sana handled the entire move in process from viewings to actual move in and made sure we had a hassle free move in experience, highly recommended
Shup · 19 July 2025
Agent replied · 20 March 2026
Thank you
★★★★★ 5/5
TrustpilotI am a first time renter in my early…
I am a first time renter in my early twenties who recently moved to Birmingham and they, especially the letting agent Stacey, made me feel so comfortable and helped me answer all my questions. They helped me find a place that ticked all my requirements and tailored to the the things I needed. I am so grateful and had wonderful experience and will forever recommend them!!!
Mikun · 30 April 2025
Agent replied · 23 May 2026
Thank you for your kind words
★★★★★ 5/5
TrustpilotSelling with LV Property was a great…
Selling with LV Property was a great experience, from the valuation with Sophie, to coming to market was very efficient and smooth, the communication from the beginning to the feedback each week really helped us to understand the market and the interest come through, we then had a great offer which Jas negotiated to above the asking price and I can’t thank Aimee enough for helping us get to completion within 2 months
Sophie · 9 April 2021
Agent replied · 22 October 2024
Dear Sophie, Your words mean a lot to our company and we are so pleased to hear about your positive experience. Happy Selling!
★★★★★ 5/5
TrustpilotHelpful and Efficient Staff in LV
Thanks to Sana for her timely and efficient remedial actions to ensure my property is in good condition to my tenants.
Thomas · 27 February 2025
Agent replied · 23 May 2026
Thank you so much for your thoughtful feedback! We’re delighted to hear that Sana’s timely and efficient actions helped ensure your property was in great condition for your tenants. It's always our goal to provide swift and effective solutions.
We’re also thrilled that Stacey’s return to the team has been such a positive experience for you. Her helpful and informative responses are exactly what we strive for, and we’re glad she was able to assist you.
Your satisfaction is incredibly important to us, and we truly appreciate your continued trust
★★★★★ 5/5
TrustpilotExcellent service
Have just sold my apartment with LV Property. It was my first ever sale of a property and I was nervous about the process but Josh assisted me throughout. From start to finish he was always there when I needed him. He found an investor for my apartment which was great for me as I was in a chain and didn't want the pressure of completion dates. I would highly recommend Josh to anybody, his knowledge on property and customer service levels and first class!
Helen · 22 December 2016
Agent replied · 22 October 2024
What a kind review Helen! It was a pleasure working with yourself. Thank you
★★★★★ 5/5
TrustpilotLove LV
These guys are highly professional! I've tried many local agents over recent years but what makes Lv stand out from the rest is their personal service and attention to detail! They genuinely took the time to understand my tenancy requirements and budget constraints and within a matter of days introduced me to the perfect home! Shaun kept me highly informed every step of the way until I moved in and with great respect and courtesy. Would highly recommend them. 5 star agency for sure!X
Rik · 25 August 2016
Agent replied · 22 October 2024
Thank you Rik, it was a pleasure working with yourself.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
