West Midlands Lettings Ltd (Sales & Lettings) reviews

★★★★★ 5/5

Trustpilot

Excellent from start to finish of property sale.

Dealt with Josh who from the start of the sale right through to the end was brilliant. Extremely helpful and always easy to contact. On the rare occasions he was unavailable the other office staff were more than happy to help and also very helpful. Would not hesitate to use them again and would highly recommend them to anyone looking to sell a property.

Lisa · 19 July 2016

★★★★★ 5/5

Trustpilot

Jackson Karidza

This review goes specifically to Jackson Karidza, he was very kind and supportive with my first time rental journey. He ensured I had considered all necessary steps to successfully get my first rental property.

Eiman · 17 September 2025

★★★★★ 5/5

Trustpilot

Thoroughly impressed

I recently had the pleasure of selling my property in Birmingham through LV Property, and I must say, their exceptional customer service and performance-based sales approach left me thoroughly impressed.First and foremost, I was delighted to receive an offer for my property that was above the market price. Having conducted four valuations prior to choosing an agent, LV Property's valuation was not only competitive but also proved to be the most accurate. This immediately set them apart from the competition.What truly stood out for me was LV Property's innovative sales contract based on performance. This meant that LV would earn an additional amount if they exceeded their initial valuation, which I was more than willing to pay. To my amazement, they not only met but exceeded their commitment, as my property was sold within just 10 weeks, and I received more than what I had initially expected. This level of dedication to achieving results is truly commendable.One aspect that eased my mind throughout the process was LV Property's commitment fee agreement. This agreement significantly reduced the risk of any potential sale fall-throughs, and I was particularly impressed by this proactive approach to ensuring a smooth transaction. It's evident that they take their commitment to clients seriously.I must also highlight the exceptional work of their team members, Ajay, Jas, and Andrew. They went above and beyond to secure the best offer price for my property, and they ensured that the entire process was completed within the promised time frames. Their dedication and professionalism were truly remarkable.LV Property has a unique way of doing things, and having worked with many agents over the years, I can confidently say that this company is light years ahead when it comes to delivering on results. Their commitment to their clients, innovative approach, and exceptional customer service have made my property selling experience with them outstanding. I would highly recommend LV Property to anyone looking to sell their property with confidence and get the results they deserve. Thank you, LV Property, for an exceptional service.

Mathew · 29 September 2023

★★★★★ 5/5

Trustpilot

Great experience

A company that makes you feel like more than just an application, The support Stacey has provided through the whole time I’ve been with lv is honestly outstanding, she’s a busy lady yet she alway made time for me, I was panicking and what feels like harassing her haha but she kept her promise and found me EXACTLY what I was looking for! It’s such a stressful time to be having to look for places to live with the market being so busy and prices being so high, but as always stace went above and beyond to make sure I was looked after, my budget was met, the location is perfect, my fears put to sleep and a perfect property I can now call home! Thankyou so much lv!

Lindsey · 26 September 2023

★★★★★ 5/5

Trustpilot

LV is not just a company, they are like family.

LV property with specific reference to Stacey, incorporate personal needs. I got a lovely apartment in the city center with the company when I was pregnant for easy access. Now the baby is about a year and I needed a new place to raise him. Still with the company I have recently got a lovely home. I didn’t have to search on their website, I only told them what I was looking for and I got more than I was expecting. I can say this from experience LV is a family, they are only a call away. I remember when I was struggling with my door and I got help over FaceTime. I highly recommend LV to everyone looking for a property, they are not only about getting you a home, they make sure you enjoy the stay.

Lyn · 25 September 2023

★★★★★ 5/5

Trustpilot

I had an outstanding experience with…

I had an outstanding experience with this lettings agency in Birmingham, and I couldn't be happier with their services. Stacey and Joshua, in particular, deserve a special mention for their exceptional dedication and professionalism.From the very beginning, they made the process seamless and stress-free. Stacey's attention to detail and in-depth knowledge of the local market ensured that my property was let quickly to reliable tenants. She was always responsive and kept me updated throughout the entire process.Joshua's management of my property has been top-notch. He's been proactive in addressing any issues that have arisen, and his communication has been excellent. I've had complete peace of mind knowing that my property is in capable hands.Overall, I highly recommend this agency, and I'm grateful to Stacey and Joshua for their outstanding service. They've truly gone above and beyond to make this a five-star experience.

Pavel · 19 September 2023

★★★★★ 5/5

Trustpilot

Lv Property have given excellent service throughout the sale.

Josh Whateley has been our contact throughout.He has recommended others who have also been excellent contacts, including a solicitor to handle the sale, a furniture removal person and a surveyor.The whole process has been smooth and trouble free, with good prices and professional, personal service. We would definitely use LV Property again and they would be our first recommendation to anyone else.

Ruth · 26 February 2016

★★★★★ 5/5

Trustpilot

Stacey was outstanding

Stacey was outstanding. Very smiley and happy, knows what her job is and how a potential client should be treated. The veiwing went well and Stacey is an asset to LV

Nicky · 25 September 2023

★★★★★ 5/5

Trustpilot

Efficient Property Management

Property Manager Gemma was very helpful during my move, arranging a same day resolution for various maintenance issues, making a typically stressful move slightly less so. I’m very grateful to her, and to Imran from SAB property maintenance, for their friendly and helpful conduct during what proved an efficient resolution.

Will · 28 May 2024

★★★★★ 5/5

Trustpilot

Very professional lettings agency in the heart of Birmingham

Big thanks to Stacey and her team for helping us out at short notice with the rental of our city centre apartment, really personable service and great communication in keeping us updated at all times. Highly recommended to all landlords.

Jas · 27 August 2022

★★★★★ 5/5

Trustpilot

I have a contract with LV property for…

I have a contract with LV property for an apartment and I am really really satisfied with their performance specially in hard situations. I asked them to fix some of our devices and they introduced us professionals quickly. They came and fixed them pretty fast. I appreciate their time and support and management.

Consumer · 22 November 2024

★★★★★ 1/5

Trustpilot

Poor service and terrible experience

Started off well but towards the end of the tenancy, became untrustworthy and had terrible admin. They requested additional money outside of the period permitted to as the landlord wanted to add additional costs to the contract after it had been signed. Did not produce any evidence when requested for these additional charges and actually ignored majority of emails about it - still not received any evidence for these additional costs. After the tenancy had ended and keys were returned, they didn’t alter their pay drop system so I continued to receive requests for rent for the month I was not living in the property. Then received an arrears letter, despite Lv acknowledging the end of my tenancy, for the month after I had stopped living there. Will never use them again.

James · 8 May 2023

★★★★★ 1/5

Trustpilot

Fraud, Unreliable

1. Misinformation/Fraud2. Poor communication3. Poor etiquette of staff4. Unreliable5. UntrustworthyAfter I gave the holding deposit of Pound 200 for a rental property I was asked to pay extra Pound 800 non refundable. When I asked for written information it was ignored and when I persisted some information was sent that didn't have the information I requested.This happened after I raised the conern by giving bad reviews on trustpilot (I thought they were apologetic and willing to share crucial details so took my initial review down on request of the managemengt) with the management who assured me that I will be fairly treated. Company of crooks that play with immigrants like me.Such a big disappointment it was. I wasted my time and energy

Kunal · 10 April 2023

★★★★★ 5/5

Trustpilot

Amazing Estate Agent In Birmingham

Highly recommend this company, they helped me sell my property within 4 weeks and with minimum hassle. Highly professional and very friendly, even the after service has been great. I would most certainly use these guys again in the future. Special thanks to Shaun who was available on he’s mobile even out of office hours.

Thomas · 4 August 2016

★★★★★ 5/5

Trustpilot

Thank you Corrine Cook!!

Thank you Corrine Cook!!! She came in new and just sorted things out!! After lots off things not happening changes she swept in and filled me with confidence.

Minesh · 5 February 2025

★★★★★ 2/5

Trustpilot

Terrible communication and no initiative.

The whole process of letting my property through LV was pretty awful. I advertised at the reccomended price, got one or two viewings. I then had to prompt them multiple times for feedback or to establish if I needed to reduce the price. It took 3 months to let a city centre 2 bed flat with parking! Since it has been let and I have had to chase them to get copies of contracts, clarification on charges they have decided on and errors with payments. They are very hard to get in contact with as well, the property management office never picks up the phone and I have frequently ended up speaking to the lettings people who say they will pass on messages only for me to never hear back. Update: They remain poor but I haven't needed to contact them in a while. They have apparently requested more info in this review 4 months after I posted it in, what I can only assume, is an attempt to have it taken down on a technicality

Jenny · 8 December 2024

★★★★★ 5/5

Trustpilot

The best experience I've ever had with estate agents

Renting my property through LV Property was the easiest thing I have ever done. All the staff there were extremely down to earth. Any one who is looking to let there property look no further. I had my property on the market and under 2 weeks it was letted for my asking price.

Iamdrums123 · 26 September 2016

★★★★★ 5/5

Trustpilot

I’ve worked with the team for over a…

I’ve worked with the team for over a year now and they are always very professional Gemma in particular has always helpful and responsive. Gemma resolves any queries quickly which in turn enables a seamless, efficient process for us and our customers. I would recommend LV to friends, family and colleagues.

Carla · 27 September 2024

★★★★★ 5/5

Trustpilot

The search for a property has been…

The search for a property has been painful….. until I come across LV property, Stacey made the whole process completely stress free.Nothing was too much and she was so very patient and happy to help with my countless questions and worries. No other agents take the time to meet your needs the way LV do, nothing is ever too much so Thankyou from me and my partner for a great service

Sonia · 16 November 2021

★★★★★ 5/5

Trustpilot

Yuki

Kais Khan is the best property manager I ever meet before.He helped me with everything the day after he inspected the house, even though it was close to Christmas.

Wang · 13 December 2024

★★★★★ 2/5

Trustpilot

Tried to sell my property using LV

Tried to sell my property using LV. They came quickly to value and take photographs. Very confident of a quick sale. In week 1 I had 2 viewings with positive feedback. I had to ask for feedback. After that the property was up for sale with no interest- maybe it’s the market. What I can’t forgive is the complete lack of contact for 3 months!! I mean no contact at all. I eventually rang them and they were clueless that they had my property up for sale!! To tub salt in the wound, I took the property off the market with them, collected my key and a week later I received an email saying they had some suggestions to improve the chance of selling - reduce the price! Unfortunately I can’t recommend.

Unsatisfied · 2 October 2024

★★★★★ 5/5

Trustpilot

It’s all about trust

Everyone know that buying or selling a house is a very stressful time. The sales team at John Hiltons are exemplary. They guided me through the process and dealt with any issues that arose quickly. I honestly don't think that I would use another agent to buy or sell as it is so hard to find an agent you can trust. What shines through the most it the wealth of experience of the sales team. They have been doing it a long time and it shows. Can't recommend them highly enough. Marius has been there for years and knows the market so well. You know you can trust them. Thank you, Bertie

Bertie · 14 January 2018

★★★★★ 5/5

Trustpilot

Excellent service for expat landlords

We have been a customer of LV for over two years now. They assisted us in locating a suitable investment property in the Jewellery Quarter of Birmingham, helped us with the physical aspects of the process (collecting the keys & performing the walk-through etc.) and found us a tenant almost immediately upon completion of our purchase. They have always been very prompt in responding to our enquiries & remitting the rent, even providing guidance on payment of income tax to the UK gov. They have also proven to be most proactive in ensuring our property is always occupied, with almost no periods when it has been vacant. Lee is a great addition to the team at LV by the way. As expat landlords we feel confident that management of our property is in good hands with LV.

Simon · 4 August 2017

★★★★★ 5/5

Trustpilot

Thank you Gemma @LV

Thank you LV, your commitment to ensuring a satisfied customer is top notch. Thank you @Gemma at the jewelry quarter branch. Her commitment to resolving complaints or issues is mind-blowing while maintenaining calm, empathetic professional disposition at all times. Thank you for your service GemmaThank you LV

Robert · 28 September 2024