Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotStreamlined excellent service from start to finish!
LV recently helped me rent my house out. From start to finish the team were very helpful and enthusiastic in finding me the perfect tenants. The whole process felt streamlined and efficient, just what you need to feel when renting your first property. Special thanks to Jas for viewing the property originally and appreciating what I'd created and then to the team for making the process so easy. I look forward to the future and in maybe even adding a few more properties to the portfolio 😃
Maxwell · 18 July 2016
Agent replied · 22 October 2024
Thank you for the kind words Max, we look forward to working alongside yourself, hopefully making the next stage of the process just as easy and efficient.
★★★★★ 5/5
TrustpilotVery professional, friendly and efficient!
We currently are letting one property in Birmingham through LV Property and have another one in the process of being let out. We have been dealing with them for approximately one year and had an excellent experience so far.They found us an excellent tenant for our first property and are currently looking for one for our second property. They are always very professional and efficient both with us as landlords as well as with the tenants.Over the last year I have been dealing with LV, they have always been very efficient and fast in replying to calls or emails (including often on weekends or in the evening), flexible in terms of accommodating for bespoke requests and usually try to go the extra mile to help their clients.Would definitely recommend, especially Shaun in the Account Management team, he is a star!!
Hanne · 21 May 2016
Agent replied · 22 October 2024
Hi Anne, Thank you very much for your feedback, this is music to our ears and proves our hard work does pay off.
★★★★★ 5/5
TrustpilotThe best property agent in the area.
Victor is a true Professional who really cares about the clients, He’s extremely patient & understanding.He has a great sense of integrity and is really awesome to work with, I like his attention to detail and follow through - truly spot on!Whether buying /selling or renting I can recommend him and LV Homes 100%I have happy tenants, happy neighbours and a happy me.I have known Victor for nearly 7yrs now he is totally committed to achieving customer care and gosh all out to help & support. I continue to recommend him to friends in the area. There is no doubt he is the BEST!
Beverley · 22 October 2023
★★★★★ 1/5
TrustpilotPoor Communication
I am frustrated to see positive reviews of responsiveness from LV Properties. As a landlord, my experience has been the exact opposite, especially since dealing with difficult tenants. While I know LV can't control tenants, it's my understanding that we pay them a monthly fee to help manage the situation. The poor management of previous tenants was so badly handled that they moved out, and we had to pay LV again to find new ones. Unfortunately, this has led to further issues with difficult tenants, including complete silence from LV, no enforcement of breach of contract, and missed rent payments. Additionally, I have encountered unclear charges on bills, charges applied without permission, and the biggest concern is the lack of responsiveness. When I’ve had to plead for LV to do something and instruct them on how to contact the tenants and what to say, it is greatly troubling. This experience has been very disappointing, especially after hoping for a good relationship with LV Properties.
GG · 27 July 2024
Agent replied · 28 December 2024
Thank you for sharing your feedback. We genuinely apologise for your experience and understand your frustration. It’s clear that our service has not met your expectations, and we regret any miscommunication or delays you've encountered. While we strive to manage every situation efficiently, it’s concerning to hear about the issues you've faced with responsiveness and tenant management. We will review the points you've raised to ensure we address these matters moving forward. Please feel free to contact us directly so we can discuss your specific concerns and work towards a resolution.
★★★★★ 5/5
TrustpilotSana is very helpful!!!!!!
Sana is very helpful!!!!!!! Service provided by her is exellent
SARA · 27 May 2025
Agent replied · 23 May 2026
Thank you
★★★★★ 5/5
Trustpilotthank you Connie for your kind help ,I…
thank you Connie for your kind help ,I look forwards to continuing to work with you Elaine Green
Mrs · 5 February 2025
Agent replied · 23 May 2026
Thank you so much for your kind words! We are so pleased to hear that Corrine has been able to assist you effectively. She is truly an asset to the team, and it’s wonderful to know that you’re happy with the service provided.
★★★★★ 5/5
TrustpilotGreat service, great personalities, delivered results😃
Wow, what a team! They say effort doesn't pay the bills results do and these guys really do deliver results. 4 properties needed to dispose of quickly, spoke to Jas he had sold 2 by the end of the week at my desired valuation while the other 2 tool 3 weeks. Communication was on point with updates every few days. Couldnt ask for a better agent. Would I recommend, yes! Would I use again, hell yea!
Jussy · 2 July 2016
Agent replied · 22 October 2024
Jussy, thank you for your sterling review, we are so very pleased that we could assist with the sales of your properties. Look forward to working with you again!
★★★★★ 5/5
TrustpilotLOVE LV PROPERTY!
LV helped us on my journey to let or first house. I didn't really know what I was doing but they helped me throughout. Ellen and Shaun was very helpful with all the paper work and Josh was exceptional whilst showing us around the property and guided us to choose the best matched property to our needs. Couldn't ask for better service and will recommend LV to fa,ily and friends in the future. THANKS GUYS!!
Jenny · 20 September 2016
Agent replied · 22 October 2024
Hi, thank you for your kind review it is a pleasure working with yourself!
★★★★★ 5/5
TrustpilotThank you fot helping …
I was interested in looking for a flat and Rosie helped me a lot with the knowledge of the area. Her advise was really good and helped me think of lots of extra things too
Lily · 23 December 2025
Agent replied · 22 January 2026
Thank you for your kind words about Rosie and your 5* review Lily - really appreciated.
★★★★★ 5/5
TrustpilotSana was very polite,professional and…
Sana was very polite,professional and friendly when she came in for the property inspection.
Sarah · 3 March 2025
Agent replied · 23 May 2026
Thank you for sharing your experience! We’re delighted to hear that Sana made such a positive impression during your property inspection. Her professionalism, politeness, and friendly demeanor are qualities we truly value, and it’s wonderful to know she provided you with great service.
★★★★★ 5/5
TrustpilotWe had a wonderful experience working…
We had a wonderful experience working with Sana during our property search. From the very first viewing, she was incredibly polite, professional, and attentive to our needs. Sana took the time to understand exactly what we were looking for and made sure every property she showed us aligned with our preferences.
Rukhsar · 11 July 2025
Agent replied · 20 March 2026
Thank you for your amazing review
★★★★★ 5/5
TrustpilotThank you Gemma for all your support
Lv Property is one of the best letting agents in Birmingham. I’d like to thank Gemma for being so helpful in regards to any problems we have had that have been dealt with promptly. She genuinely goes above and beyond for her tenants with her friendly persona and being ever so supportive with any concerns.
Fahima · 18 October 2024
★★★★★ 1/5
TrustpilotAs a new landlord I really thought this…
As a new landlord I really thought this company would be the best!! However I’m utterly appalled at how I’ve been treated. The first set of tenants completely destroyed my property, no 6 month inspection was done by agency this may have reduced damages and when they advised on a contractor to do works they instructed me to give him a deposit direct.He won’t give me deposit back. He didn’t do any work so I had to employ someone else at an additional cost to me. Agency advised me to take him to a small claims court with no further help from them and he won’t return my deposit I paid. I have insurance for Guranteed rent but wasn’t adviced that when agreeing to tenants leaving early I wouldn’t be covered for rent I am down x2 months for paying mortgage due to this. With-in my first year of already loosing my first months rent I’ve now been charged full months rent to re tenant again with-in first year of been with the company. I was at my property and potential tenant arrived but no agent turned up for viewing so I showed him around myself and he is now the new tenant. Overall apart from putting my house online and doing credit checks for new tenants I’ve had to do the rest myself. After many phone calls, emails with various team members and getting no where fast I tried to make contact with a company Director to be told they are not available. LV instructed me to give deposit direct to contractor I’ve the email trail as proof should I have been informed to give to LV I would have done so. LV advised to let tenants leave tenancy early but did not provide advice I would be not entitled to Guranteed rent scheme. LV should have also advised that if letting tenants vacate early within my first year I would be hit with another £1,300 set up fee for new tenants I would have not accepted tenants to leave early. A 6 month inspection was not done which could have saved a huge expense to me in damages.
ANTHONY · 26 April 2024
Agent replied · 22 October 2024
Dear Anthony, We are truly sorry to hear about your dissatisfaction with the service you've received thus far. We value all feedback and take it seriously as we strive to continually improve our services.Regarding the recommendation of the contractor, we understand your disappointment that the works weren't completed. Please know that while we recommend contractors based on their past performance, any business conducted between yourself and the contractor is considered independent of LV PROPERTY as they are not directly employed by us. However, we have taken note of your feedback and have ceased working with the contractor in question.Regarding the deposit paid to the contractor, we regret to inform you that as this payment was made directly to them and not to LV PROPERTY, we are unable to facilitate its return. Regarding the rental guarantee and reletting costs, these are standard terms outlined in the terms and conditions of your Landlord contract, which you signed. We regret any confusion or inconvenience this may have caused and appreciate your understanding of these contractual obligations.The viewing was rescheduled; however, we were unaware that the tenants attended the property during this time.Our lettings manager did advise on our complaints procedure and encouraged you to email them so that we could address your concerns comprehensively. We regret that you chose not to pursue this route, as we are committed to resolving any issues you may have had.Once again, we apologise for any inconvenience or frustration caused.Kind Regards,Customer Relations Team
★★★★★ 5/5
Trustpilot1st Class Service! 10/10
We've recently moved our property from another agent to be managed by LV, and the service we've received from Ellen and the team has been first class. From the very first meeting, they have been extremely helpful, knowledgable and professional. We've really appreciated their proactive approach to solving issues and communication, which is particularly important to us as we're based overseas. We're very glad we moved to LV property. Thank you!
Jeniffer · 23 August 2016
Agent replied · 22 October 2024
Thank you Jeniffer, this is great to hear and music to our ears. We have being very happy working with yourselves, even with the challenges faced with you being based over-seas!
★★★★★ 5/5
TrustpilotPleasure working with Rihanna
Rihanna has been a pleasure to work with.Moving my case forward slowly, but cautiously, ensuring all the relevant issues have been ticked off, and keeping me updated all the time.An absolute gem to work with.Has charisma, charm, and is such a likeable person to deal with.Would have difficulty leaving LV when Rihanna is around.Thank you Rihanna for being Rihanna.😀
MOHAMMED · 4 July 2024
★★★★★ 5/5
TrustpilotExtremely professional Team - highly impressed
LV Property estate agents helped me buy an investment property. I was very impressed right from the beginning till the end of the sale process. The team of LV are highly motivated and highly professional. They helped me with all the questions i had through out the process. Specially I dealt with Shaun and Joshua. Highly recommend them if you are looking to buy or rent property in the midlands.
Anjali · 24 January 2017
Agent replied · 22 October 2024
Thank you Anjali, glad to hear you are so happy with the service.
★★★★★ 5/5
TrustpilotA perfect experience with Sana
From the day i called till the day i received my keys i would give my experience 5 star.Shout out to Sana for helping me through the whole process and thanks a lot. Also thanks for the other members of lv for answering my question and be helpful.
Ahmed · 16 December 2024
★★★★★ 5/5
TrustpilotSana was fantastic all through the…
Sana was fantastic all through the process, literally trusted her and she delivered extremely well. She held our hands throughout the process and now I just came to pick up the keys, I am very impressed with her service and also LV property as a company
Urans · 20 December 2024
★★★★★ 1/5
TrustpilotVery disappointing
Very disappointing. No support or responsibility for landlords whatsoever. Please do not use them as your letting agents. Lost a lot of personal documents even though they are “stored in internal database” and wrecked the house.
Sincostan · 11 October 2025
Agent replied · 22 October 2025
Thank you for your review - This is really disappointing to read as LV Property pride themselves on customer service and communications. My name is Corrine and I am the Branch Manager at LV Property and I would like the opportunity to discuss this with you further, please could you call me in the office on 0121 285 7575.
★★★★★ 5/5
TrustpilotI would highly recommend
Joshua was super helpful from the start, his willingness to solve issues in a timely manner and fantastic communication skills has made my experience very easy. He was highly professional and very friendly. I would highly recommend.
Emma · 26 September 2023
Agent replied · 22 October 2024
Dear Emma,Thank you for the kind feedback on Joshua, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Kind regards,Customer relations team,
★★★★★ 1/5
TrustpilotDeceitful company
Ridiculous company that is extremely dishonest and deceitful. I attended an open viewing for a property with this estate agent and paid a holding deposit to take the property off the market (they take this off everyone who registers an interest). Perhaps to generate as much money as possible. They then called me and informed that my application hadn't been successful and they would return the deposit back to me. THEY DIDN'T. After three weeks I began to chase them for the deposit and eventually left a bad review on Google. Less than 30 minutes later I received a call from them asking me if I was still interested in the property and I said yes. They then asked if I would remove the negative review which I did. They sent me referencing checks for the property which I completed and passed I received a call from Joshua who asked me to sign the tenancy agreement and that I could collect the keys next week. Later on I attempted to go through the tenancy contract and find that it has been voided. The worst thing was that I had declined other good properties under the assumption that I was successful for this one. I had to chase them in order to find out why the contract was voided and the reasons didn't really seem to stack up.If you have had bad experiences with this company as I am sure many people have had please right reviews about them. They are certainly not as professional as they make out to be.
Hassan · 8 January 2024
Agent replied · 22 October 2024
Dear Hassan,Thank you for taking the time to share your feedback. We're sorry to hear about your concerns, but we want to clarify a few points regarding your experience.Upon investigating the matter, we discovered that our team made several attempts to reach you in order to facilitate the refund. Unfortunately, it appears that our efforts were unsuccessful, and we did not receive a response from your end.Despite the communication challenges, we want to assure you that we have taken proactive steps to address this issue promptly. I am pleased to confirm that the refund has been successfully processed and credited back to your account.I would also like to emphasise that we take the vetting process very seriously, as ensuring the well-being and satisfaction of both our landlords and tenants is our top priority. In this instance, after a thorough examination of the referencing information, we encountered some discrepancies that regrettably led to the decision not to proceed with your tenancy.I sincerely apologise for any inconvenience or disappointment this may have caused you. It is essential for us to maintain the highest standards in our referencing procedures to uphold the integrity of our properties and ensure a positive experience for all parties involved.Please understand that our commitment is to protect the interests of landlords, properties, and tenants alike. While we regret that your application was denied on this occasion, we appreciate your understanding of our responsibility to maintain a secure and trustworthy environment for everyone.If you have any further questions or concerns, please feel free to reach out. We value your interest in our properties and wish you success in finding a suitable home.Kind regards,Customer Relations Team
★★★★★ 5/5
TrustpilotFirst class agent
We recently used LV to rent out our property. I was so impressed by the whole process, it is very extemely smooth & efficient. I would like to say a special thanks you to Josh, Ellie and Shaun as they are very professional & pro active. They kept me updated every step of the way. We would recommend to anyone and will definitely use them again.
Elaine · 3 July 2016
Agent replied · 22 October 2024
Thank you Elaine for your great review, we are happy the while team could help out to make the process as smooth and efficient as necassery.
★★★★★ 2/5
TrustpilotUnprofessional Service
I've given 2 stars as an overall reflection of the poor service. The appalling debacle over the new accounts system whereby I received no rent payment; unless i had noticed this on my bank statement no-one from your company would have addressed this with me at all. I dealt with Ellen who sorted this out. But nonetheless a very shoddy service. You need to improve.
Nicky · 19 September 2016
Agent replied · 22 October 2024
Hi Nicky, First of all, good to hear this was all sorted out for you ASAP.In regards to the accounts, this is an area that we have had issues with, however, as you have mentioned, we now have a new accounts system in place which will ensure that all requests and needs will be met.It is a disappointing to hear you have given us a 2 star review, when your property has being let with very high standard tenants with a great rental price being achieved.
★★★★★ 5/5
TrustpilotAmazing Experience !!
I had seen Sana had been doing some viewings and I thought I would approach her as I’m actively looking for an apartment to rent , she was very professional and attentive to detail in her explanations , very easy to speak and get along with, I took her number down and will definitely will be in contact again!!
Laiba · 7 December 2024
Agent replied · 28 December 2024
Thank you for your review. This glowing review will be passed onto Sana.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
