5/5
TrustpilotCustomer service
Contacted Sana in Lettings for advice as a first-time renter. Her guidance was clear, professional, and reassuring, highly recommend her expertise!
Agent replied · 22 October 2025
Thank you for your review
Trusted Agent profile
West Midlands Lettings Ltd (Sales & Lettings) reviews
★★★★★
220 reviews across 1 platform
11 Brindley Place, Brunswick Square, Birmingham, B1 2LP, Birmingham B1 2LP
West Midlands Lettings Ltd (Sales & Lettings)'s Birmingham office at 11 Brindley Place is rated 4.4 out of 5 across 220 reviews on 1 platform. The 220 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotOne of the worst letting agents I have…
One of the worst letting agents I have ever dealt with. I am seasoned landlord and know what a good agent is....LV Property certainly are not that. Just there to plonk anyone in and take your money. Their communication is severely lacking, they do not respond to calls or emails. They have not given a set of keys back even though the tenants left 4 months ago. They have not responded to damages caused by the tenants either, no matter how many times I have chased. Steer clear of these guys, they are only in it for themselves! They give a good sales pitch but do not follow through on their promises.
5/5
TrustpilotRhianna is an awesome agent
Rhianna is an awesome agent. we had a viewing and she was so welcoming, lively and so cheerful. she was punctual, and we got all the necessary information about the property from her.. thanks to her.
5/5
TrustpilotPersonable
Gemma was personable, with attention to detail.
Agent replied · 22 October 2024
Dear Nima,Thank you for the kind feedback on Gemma, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Kind regards,Customer relations team,
1/5
Trustpilotthieves
rushed me to pay a £230 holding fee while they did their checks. completed their checks and didn’t get back to me, I had to run them down to find out what’s going on. asking me for 12 months rent upfront like a bunch of imbeciles & now I’m struggling to get my holding deposit back from them. sending me back and forth inbetween goodlord and themsevles. I’ve raised a dispute with my bank as fraud because I’m homeless don’t have time for this crap
5/5
TrustpilotExcellent!
The service from both Joshua and Harry at LV has been excellent. The property sold within 24 hours and communication was brilliant throughout. Harry was great at letting me know what was going on and liasing with the purchasers solicitors when necessary. Throughly recommended!
Agent replied · 22 October 2024
Great working with yourself, thank you.
5/5
TrustpilotFab Agents
Worked with Aimee on a recent Conveyancing transaction, I am a Conveyancer acting for the Sellers and the Buyers Solicitors were very tricky. Working together me and Aimee eventually managed to get the matter smoothly through to completion despite having a lot of set backs. It was great to work with an Agent that is great at communication and have respect for each other throughout the transaction.
5/5
TrustpilotProperty Inspection
I recently carried out a property inspection with Sana and she was very professional, friendly and answered all of my questions. Prior to the inspection, she has been communicative throughout the whole process.
Agent replied · 23 May 2026
Thank you so much for your kind words! We’re thrilled to hear that your property inspection with Sana went so well. It’s great to know that she was not only professional but also friendly and attentive, taking the time to answer all of your questions and ensure the process was clear and smooth. We are proud of the high standards of service we provide, and it's fantastic to hear that Sana maintained excellent communication throughout the entire process. Your feedback is incredibly valuable to us as it helps us continue to improve and deliver the best possible experience to all our clients.
5/5
TrustpilotRhianna was very thorough with every…
Rhianna was very thorough with every detail of the property. She answered all my doubts and questions in a very clear and transparent manner. She was very professional and well presented.
1/5
TrustpilotLV managed a property for me
LV managed a property for me. They provided a terrible service.
Agent replied · 22 October 2025
Thank you for your review - This is really disappointing to read as LV Property pride themselves on customer service and communications. My name is Corrine and I am the Branch Manager at LV Property and I would like the opportunity to discuss this with you further, please could you call me in the office on 0121 285 7575.
5/5
TrustpilotWonderful
I called LV today to discuss putting my property on the market, I was passed through to Aimee by Stacey who was professional, full of knowledge on the city market at the moment and also very witty! She knew the block, the specific apartment and the area which filled me with hope as my previous agent knew little to none. I will definitely be proceeding with LV property as I have not received such personable service elsewhere, it has been a breath of fresh air to deal with an agency who knows their surroundings, thank you again.
Agent replied · 22 October 2024
Thank you so much for your kind words Hilary, your review really made our day!All The Best,Customer Care Team
5/5
TrustpilotStacey Wallace
She was awesome, very professional and personable. My daughter and I had a great experience and would definitely recommend her as an agent. She knows her job well and it seemed like she read our minds on the type of apartment that we were looking for. The whole process was smooth and stress free! Stacey is definitely an asset to LV Property!
5/5
TrustpilotThe experience with team
The experience with team, most especially Sana was great the letting process was swift and easy. I recommend LV PROPERTY
1/5
TrustpilotTerrible service from beginning to end..
I have been extremely disappointed with LV Property and would not recommend them.
Agent replied · 22 October 2025
Hi Emma, I’m really sorry to read your review, it’s genuinely upsetting to hear that you’ve had this experience. From speaking with the team, I understand that my colleague Stacey has already reached out to you to address your concerns, and I hope she was able to provide some clarity and reassurance. Please know that this is not a reflection of how LV Property operates or how we treat our clients. I would really appreciate the opportunity to speak with you directly to discuss your experience further and see how we can make things right. If you’d be open to a conversation, you’re very welcome to contact me at the office on 0121 285 7575. My name is Corrine, and I’m the Branch Manager. Warm regards, Corrine Branch Manager, LV Property
5/5
TrustpilotExcellent service
We were delighted with the service provided by LV PROPERTY - they sold our flat very promptly. Joshua was quick to deal with any issues that arose and kept us updated throughout the process. We would definitely use them again. Thank you
Agent replied · 22 October 2024
Glad Joshua was helpful throughout the process.Thank you
5/5
TrustpilotHad a good experience of my viewing…
Had a good experience of my viewing done by Rhianna. Very helpful, good energy and prompt in her communication which helped me feel even more secure and secure eager for the viewing considering a bad experience I had on the same day from a different agency/viewing
Agent replied · 28 December 2024
Thank you for your review. You feedback will be passed on.
5/5
TrustpilotThank you for making it easy
Amazing service, thankful for all your help. Especially Jas Singh, who helped me with my buy to let properties. Definitely will recommend in the future. Using Lv to rent out my properties and hoping to continue this new business relationship.
Agent replied · 22 October 2024
Glad we could help Samantha, looking forward to working with you :)
5/5
TrustpilotSterling job from the start
The team could not have worked harder and more professionally. What a smooth and easy process o let my property out, and within 4 days! Thank you to Ellen and the letting team for supplying great communication regarding tenants.
Agent replied · 22 October 2024
Thank you for your review Anne, glad to hear it was a nice and smooth process for you and we always aim to be quick to action!
4/5
TrustpilotWe had good experience with LV…
We had good experience with LV property. We felt that we were supported throughout our move in preparation.
Agent replied · 20 March 2026
Thank you
5/5
TrustpilotSana came for a property inspection
Sana came for a property inspection, friendly person, everything went smoothly, took some pictures and reported a maintenance issue for us which was quite helpful.
Agent replied · 23 May 2026
Thank you for your fantastic feedback. We’re thrilled to hear that Sana made your property inspection a smooth and positive experience. It’s great to know that she was able to assist with the maintenance issue and ensure everything was handled promptly. At LV Property, we pride ourselves on providing top-notch service, and your feedback reinforces our commitment to supporting our tenants in every way possible. If you need any further assistance or have any questions, please don’t hesitate to reach out. We're here to help!
1/5
Trustpilot*AVOID* at all costs and save yourself!
Avoid at all costs. Zero communication. Absolutely awful and unprofessional - Hamad / Gemma / Jaspal (MD). It should be illegal what they are doing. I'm a landlord. I have no idea who works there as staff turns over every few months and has been on-going for almost a decade. This place is a joke! Please avoid avoid avoid. You will thank me later
5/5
TrustpilotI have had a good experience with LV…
I have had a good experience with LV Property, it has been quite a quick process and Riegan has been very friendly and helpful with us.
5/5
TrustpilotProperty Management
I’ve recently spoken to Joshua in property management about an issue I had with my property and found him to be extremely polite, understanding and informed me of the process he would be following. This made sure that the issue was dealt with swiftly and with minimal delay. Thank you very much Joshua.
Agent replied · 22 October 2024
Dear Melanie,Thank you for the kind feedback on Joshua, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Kind regards,Customer relations team,
5/5
TrustpilotIv been trying to find the perfect…
Iv been trying to find the perfect property recently and I could of asked for a better person to help me through this stacey has been amazing and answered all the questions iv asked, she is polite happy and helpful I’m very much grateful for the help she has gave me
Agent replied · 22 October 2024
Dear Sonia,Thank you for the kind feedback on Stacey, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Kind regards,Customer relations team,
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Questions about West Midlands Lettings Ltd (Sales & Lettings)
How many reviews does West Midlands Lettings Ltd (Sales & Lettings) have?
West Midlands Lettings Ltd (Sales & Lettings)'s Birmingham office has 220 reviews across 1 platform: 220 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is West Midlands Lettings Ltd (Sales & Lettings)'s rating?
West Midlands Lettings Ltd (Sales & Lettings) is rated 4.4 out of 5 across all 220 reviews, checked 9 October 2026.
Where is West Midlands Lettings Ltd (Sales & Lettings)'s Birmingham office?
West Midlands Lettings Ltd (Sales & Lettings), 11 Brindley Place, Brunswick Square, Birmingham, B1 2LP, Birmingham B1 2LP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.