Trusted Agent profile · Birmingham
★★★★★
374 reviews across 2 platforms
Lyndon House, 62 Hagley Road, Birmingham, B16 8PE
SevenLiving's office in Birmingham, at Lyndon House, is rated 4.3 out of 5 across 374 reviews on two platforms, including 113 Google reviews rated 3.5.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotAbsolute first class service delivered…
Absolute first class service delivered by its finance team when I had queries about my rent receivables and tenants. They responded in a rapid and comprehensive manner. Especially thanks to Ava the finance manager and please keep it up!
Hi Quennie, Thank you for your review it is much appreciated. We are please to hear that Ava has given you a great service!Team SevenLiving
5/5
TrustpilotEmma is a star
Emma was extremely helpful during my tenancy. I did not have a good experience with Tia, however I was so glad when I connected with Emma who immediately owned my issue and resolved it in quick time. Emma, thanks a lot for all your help, you are a star!
Hi Adesh, Thank you for your feedback it is very much appreciated.Team SevenLiving
5/5
Trustpilotspeed and transparency w/ great customer suport
The most important part of the service is speed and clarity when giving the information, especially for landlords living abroad. Since my account was held by Ava, I can`t complaint about it. She`s great!
Hi Kauê, It is great to have feedback on how professional Ava has been. Team SevenLiving
5/5
TrustpilotAnother year and another Big Thank you…
Another year and another Big Thank you to Seven Living and Caitlin in particular! Despite the challenging market environment she did a great job in renting out my apartment and even at better conditions. Extremely responsive and helpful! She will never stop looking for alternatives and discuss with you proactively. A true professional! Wishing Caitlin and Seven Living team a great year ahead
Hi Tatiana,Thank you for providing feedback and that you are happy. It is much appreciated you have taken the time to review.Seven Living Team
5/5
GoogleAgent : Jiaze Jiaze handled everything with professionalism and efficiency. His communication, paperwork handling, and attention to detail made the whole experience smooth …
Hi Philip, Thank you for your feedback! We’re so pleased to hear your move-in experience was quick and seamless. Our team always aims to make the process as easy as … More
5/5
TrustpilotAbigail Hardy was wonderful to work…
Abigail Hardy was wonderful to work with, she is very professional and extremely responsive. Abi has made our stay at SevenLiving a delightful experience.
Hi Shane, We are thrilled that Abi made you stay so great.Team SevenLiving
5/5
TrustpilotI’ve been working with Ava for some years now
I’ve been working with Ava for some time now and have consistently found her service to be reliable, efficient, and professional. She’s responsive to queries and always helpful when it comes to resolving any issues. It’s reassuring to know that my property is in capable hands. Happy to recommend her.
Hi A.H. We really appreciate your feedback about the support Ava provided. Thank you Team Seven Living
5/5
GoogleBig thank you for James and his team, help me find a property and movein smoothly in 2 weeks times, will always recommend to all my friends!
Thank you for reviewing our service. We are pleased that you had a great movein! Team SevenLiving
5/5
Trustpilot100% would go again!
Great place to stay. Not too far away from the town, anything you need in the apartment. The train station is also very close. Check-In was really easy as well.Callum was great to talk to, directions were easy to follow, the informations he gave is made it easy to locate the place.We had a great time, would definitely go again.
Hi,Thank you for providing feedback and that you are happy. It is much appreciated you have taken the time to review. We look forward to welcoming you back soon.Seven Living Team
5/5
TrustpilotThe apartment was fantastic
The apartment was fantastic. Perfect location walking to train and town centre. Well laid out apartment and very specious. Great amenities in the apartment. Everything you need and feels very safe place to stay. Will be booking again as fantastic stay spoke to Callum at seven living to confirm how fantastic the place was and was so helpful for the full time
Hi Scott,Thank you for providing feedback and that you are happy. It is much appreciated you have taken the time to review.Seven Living Team
5/5
TrustpilotRental property
Arv has been a great help when sorting out my tenancy. He was always so helpful even though I probably called him 5 times in one day. He replies back to email very quick and efficiently to.
Hi Sai, Thank you for your review. It is great to hear Arv was really helpful.Kind regards, Team Seven Living
5/5
TrustpilotFabulous customer support during our…
Fabulous customer support during our stay. Special mention to Sharon who sorted out some niggles for us and made it very enjoyable. 5*
Hi Sally, Thank you for sharing the fabulous service you received during your stay and that Sharon provided a 5* service. Team SevenLiving
5/5
TrustpilotA great thank you to Laura and James of…
A great thank you to Laura and James of Seven Living for their help with my tenancy contract. Nothing was an issue and everything was arranged with efficiency! Made moving so much easier! Fabulous and highly recommend!
HI Karen, Thank you for sharing your feedback about how helpful Laura and James have been assisting you with your tenancy. Team SevenLiving
5/5
GoogleBest letting agency. Quick and no issues at all. Tom Hale is the best agent I ever met. Very helpful and nothing was too much for him. Well done and thank you.
We are pleased to hear that Tom gave you a great service. Appreciate you takign the time to review! Team SevenLiving
5/5
GoogleIt was a great experience and the way James has handled all the processes were commendable. Thank you James, really appreciated the efforts
Hi Tarun, It is great to know James provided you with a great service! Team Seven Living
5/5
GoogleI had an Amazing experience with Jiaze and James- super friendly and super helpful guys. Helped me find a perfect home which is gorgeous, affordable and in a great location. They were always available to answer any questions i had. Made the entire process of moving smooth and stress free. Can’t fault the company- they are professional, knowledgable and committed to providing quality service. Thank you again.
Hi Arifa, We are very happy to hear what a great service you recieved from Jiaze and James. Team SevenLiving
1/5
GoogleThe replies the the bad reviews are so disingenuous. As soon as they have your deposit they just ignore any complaints. I'm in an apartment with drug use, theft, no security and very loud neighbours above me after explaining these were all reason why I was leaving my previous property. As I was moving in drug addicts were using the people so use in as they have worked out none of the secure doors are locked. They just tell you what you want to hear and then ignore you once they have your money, typical dishonest salespeople. I had no hot water for the first week and was just given a time to move in with no access to the building. The building manager even told me that none of the issues are being fixed by the management company who just ignore their tenants but Seven Living told me everything was fine and there were no issues. I'm also being charged for a parking space while everyone else uses the car park for free (including non-residents) which is another scam. I'm trying to work out how to get out after just one week after moving in but am probably going to lose a lot of money. I asked to speak with someone but was ignored so am just reporting them to as many places as possible and discouraging others from renting who are viewing apartments in my building. I'm sure they will contact me soon enough when they wonder why they aren't receiving any money from me. Its sad when this is the only way to get them to contact you.
Hi Ben, Thank you for your feedback which is very important to us. The issues you have raised are being investigated and we will be in touch with you. Team SevenLiving
1/5
GoogleDO NOT TRUST THIS COMPANY! They will steal your money!!! Trading standards are now filing a legal enforcement case against SevenLiving Your director Laura Slater has every email and communication, refusal from you to refund me my money I will ensure your company is consistently reviewed poorly. You are now also ignoring trading standards, if your not willing to give my money back rightfully ill ensure everyone knows how your company works. Furthermore - I have now had feedback from thier complaints team. I would be extremely careful using them as it seems that Seven Living and thier Referencing company do not work well together and they are only only interested in holding onto your money as oppose to resolving issues.
Hi Lee, We have fully reviewed the matter, liaising with you throughout. As explained it is essential that when applying to rent a property all the information provided by yourself must be true and accurate. You failed to declare important information which following your reference was revealed. References are carried out to ensure that tenants meet the required criteria: income, credit, residential and ID. This is essential to ensure that landlord’s rental income is not put at risk, while to ensure an applicant can afford the property throughout the tenancy. A standard process throughout the letting industry. In respect of Trading Standards, please pass ask them to contact lettings@sevenliving.com. Kind regards, Team SevenLiving
1/5
GoogleAvoid like the plague. Meant to be a two-night city break for party of four. Turned up for the first night but apartment was already in use so after several hours eventually 11:30pm had to find alternative hotel. Embarassed concierge said this has happened many times previously with guests. Turned up for second night, shown to aprtment, but it was filthy (see photos)! We were told to go away and come back later. Ruined our weekend. Partial refund after hours spent on phone and emails, but did not make up for the dreadful experience.
Dear James, Thank you for taking the time to review SevenLiving. We take all feedback very seriously. The level of service you experienced in December 2023 is not our usual stand and for this we apologise. Your review will be investigated however in the meantime SevenLiving can be contacted at Hello@sevenliving.com. Team SevenLiving
1/5
TrustpilotBe extremely wary before signing…
Be extremely wary before signing anything with this company as they are very quick to make you sign without honouring thier own policies. Just look at thier reviews across various review channels! Further to Seven Living response, all information declared was accurate, there relationship with thier referencing agency seems to be be depleted meaning there is no clear process. Report to the redress scheme if you have any issues, they've already informed this company has had several cases against them over the past 6 months
Hi Lee, We have fully reviewed the matter, liaising with you throughout. As explained it is essential that when applying to rent a property all the information provided by yourself must be true and accurate. You failed to declare important information which following your reference was revealed. References are carried out to ensure that tenants meet the required criteria: income, credit, residential and ID. This is essential to ensure that landlord’s rental income is not put at risk, while to ensure an applicant can afford the property throughout the tenancy. A standard process throughout the letting industry. Kind regards, Team SevenLiving
1/5
TrustpilotDO NOT TRUST THIS COMPANY
DO NOT TRUST THIS COMPANY! They will steal your money!!!Trading standards are now filing a legal enforcement case against SevenLivingYour director Laura Slater has every email and communication, refusal from you to refund me my money I will ensure your company is consistently reviewed poorly. You are now also ignoring trading standards, if your not willing to give my money back rightfully ill ensure everyone knows how your company works.Furthermore - I have now had feedback from thier complaints team. I would be extremely careful using them as it seems that Seven Living and thier Referencing company do not work well together and they are only only interested in holding onto your money as oppose to resolving issues.FURTHER TO THE REPLY FROM SEVEN LIVING - All information provided was true and accurate and they will simply look for an excuse to keep your funds. (all evidence has been provided to you)Extremely rude director of the company, check out thier reviews across all platforms, its clear many other customers have the same view and experience that I have had!
Hi Lee, We have fully reviewed the matter, liaising with you throughout. As explained it is essential that when applying to rent a property all the information provided by yourself must be true and accurate. You failed to declare important information which following your reference was revealed. References are carried out to ensure that tenants meet the required criteria: income, credit, residential and ID. This is essential to ensure that landlord’s rental income is not put at risk, while to ensure an applicant can afford the property throughout the tenancy. A standard process throughout the letting industry. In respect of Trading Standards, please pass ask them to contact lettings@sevenliving.com. Kind regards, Team SevenLiving
5/5
TrustpilotSeven Living has given me a peace of mind and my apartment is in safe hands
Seven Living has given me a peace of mind for several years now. My property has never been off tenancy for more than 5 days. Their Finance team is absolutely 100%. Whenever I had questions regarding my landlord statement, they resolved it in just 5 minutes of myself calling them, 100% of the time the issue required explanation rather than rectification. This is all due to the fairly recently appointed finance Manager AVA AULAKH.I would like to praise Laura Salter, for the lettings she has made for for my apartment, I met the tenants and inspected my property. I was so happy to see that it was in good hands. This is something you don't get with a big company.Thank you AVA AULAKH and LAURA SALTER
Hi Harris,Thank you for your review. It is great to know that you are please with our service and that Ava and Laura are providing great customer service. Many thanks Team SevenLiving
5/5
TrustpilotThis review is for Emma Loth
This review is for Emma Loth who helped me with the end of my tenancy & getting my deposit back. Emma was extremely helpful. She was very quick to respond to my emails and pointed me in the right direction when I confused with my deposit. It made the whole process very smooth and stress free as I was expecting it to be hassle. Fingers crossed you get Emma to help you with the end of your tenancy!
5/5
TrustpilotI am impressed with the professionalism…
I am impressed with the professionalism shown by the agency Seven Livings specially the care taken by their team member Ava Aulakh. Would definitely recommend them in future.
Hi Sulabh, Thanks for your great review of Ava we really appreciate it. Team SevenLiving
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
SevenLiving's Birmingham office has 374 reviews across two platforms: 113 on Google, 261 on Trustpilot.
SevenLiving Birmingham is rated 4.3 out of 5 across all 374 reviews, and 3.5 out of 5 on Google from 113 reviews.
SevenLiving Birmingham, Lyndon House, 62 Hagley Road, Birmingham, B16 8PE.
