SevenLiving Birmingham reviews

★★★★★ 1/5

Trustpilot

Avoid like the plague

Avoid like the plague. Meant to be a two-night city break for party of four. Turned up for the first night but apartment was already in use so after several hours eventually 11:30pm had to find alternative hotel. Embarassed concierge said this has happened many times previously with guests. Turned up for second night, shown to apartment, but it was filthy (see photos on google review). We were told to go away and come back two hours later. Ruined our weekend. Partial refund after hours spent on phone and emails, but did not make up for the dreadful experience.

James · 29 March 2024

★★★★★ 5/5

Trustpilot

Thank you to Sam and the team at Seven Living

Seven living manage 2 of my properties in Birmingham and the service has been great. Especially by Sam Cole, in particular dealing with developers on handover of my 2nd property/ challenging them on snag lists and getting everything sorted for me. Can’t thank him or recommend Sam enough!

Joe · 7 February 2023

★★★★★ 1/5

Trustpilot

unfulfilled promises, and a general lack of concern for the wellbeing and satisfaction of their tenants

I regret to say that my experience with Sevenliving has been incredibly disappointing and frustrating. Since the day my tenancy began, I have encountered numerous issues, chief among them being a faulty fridge that has persisted unresolved since December.Despite reporting the malfunction to Arvind, the designated contact person, we have seen little to no progress in rectifying the situation. Despite assurances that the appliance would be replaced, communication regarding the matter has been abysmal.Repeated attempts to elicit updates or even basic communication regarding the status of the replacement have been met with silence or vague promises that have not materialized. Despite my persistence in reaching out via phone calls and WhatsApp messages, the responsiveness from Sevenliving has been sorely lacking.Even when prompted with strong language and reminders of their responsibilities, the response has been lackluster at best. It is disheartening to feel as though our concerns are not being taken seriously, especially when it comes to something as essential as the functionality of basic amenities in the property we are renting.The most recent correspondence, which came after a prolonged period of silence, requesting the serial number of the fridge, only serves to underscore the inefficiency and lack of urgency with which Sevenliving] has handled this matter. It is unacceptable that, nearly three months after initially reporting the issue, we are still no closer to a resolution.My experience with Sevenliving has been characterized by poor communication, unfulfilled promises, and a general lack of concern for the wellbeing and satisfaction of their tenants. I urge prospective renters to consider these factors carefully before engaging with this agency.

Bigao · 22 March 2024

★★★★★ 1/5

Google

In all honesty, my interactions with Seven Living have left me feeling incredibly disappointed and frustrated. I had been eagerly anticipating the opportunity to view an apartment, but my attempts were met with a series of letdowns and setbacks. To start, when I arrived for my scheduled viewing, nobody showed up to meet me and my partner. We were left waiting without any explanation or communication from the agency. Despite this inconvenience, I decided to give the agency another chance and scheduled a viewing for the following week. However, when I called to confirm the appointment booked days prior, I was shocked to learn that no booking had been made for me. This level of incompetence is simply unacceptable, especially considering the time and effort I had invested in attempting to secure a viewing. I was also informed that there were no available booking slots for the foreseeable future, therefore showing no interest in making up for what has happened. I'm seriously disappointed. I expected better treatment and service than this.

Cristina · 21 March 2024

★★★★★ 1/5

Google

I recently moved into a property managed by SevenLivings and unfortunately, my experience so far has been less than satisfactory. One of the main issues I encountered upon moving in two weeks ago was the lack of key fobs provided for access to which I haven't received one till date !!!. The key fob not only grants access to the property but also the bin area. Without the key fob, I am unable dispose of my waste properly, and the suggestion from them was to leave it in the communal area in front of the bin room. Can you imagine the solution in a community living to leave the garbage in front of the Bin Room ! Despite having a car parking space allocated in my contract, I was not provided with a car parking fob, leaving me without access to parking facilities ! To make matters worse, I found it difficult to rely on the support provided by the letting agent. Every time I called to inquire about the key fob and parking fob, I was met with the same response - they were "chasing the issue with the property manager. Leave it with me. We will get back to you" However, even reaching the property manager proved to be a challenge as they were consistently unreachable ! I was even told that you could wait for more than a month to get things resolved ! Overall, it has been frustrating and disappointing. The lack of essential access and support has made settling into my new home much more difficult than anticipated. Please consider not twice at least 10 times before letting any properties from them ! Very much unreliable !

Jaseem · 21 March 2024

★★★★★ 5/5

Trustpilot

Birmingham Lets Look Here!

I booked a short term stay before a longer let and received an exceptional level of customer service from Kate, Laura and Arv. My deepest thanks however go to Arv who was so very helpful in assisting me with the end of my tenancy and ensuring I was kept appraised of next steps. Birmingham has no end of short term let providers but Seven Living are one of few I would recommend for their hands on approach and care to clientele. With best wishes. Khadija

KS · 19 March 2024

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service throughout our stay provided by Sharon and the team. Will definitely use you guys again.

Ange · 14 November 2024

★★★★★ 5/5

Trustpilot

Great experience with Ava

Great experience with Ava, Finance Manager - always reliable and meticulous!

Mark · 30 May 2026

★★★★★ 5/5

Trustpilot

Quick and painful process. Fast responses

Emma was great and helped me renew my tenancy and change my payment date.I called in the morning and she got in touch with me to sort everything out before the end of the day. It was great to get it all sorted easily and quickly

Abigail · 26 March 2023

★★★★★ 5/5

Trustpilot

Broadway Residence

The Broadway Residence was a great place to stay. It was comfortable and spacious and felt secure and had everything you might need for your stay. The appartment, organised by Emma, is close to Birmingham town centre, public transport and the main train station.I had a great time and would definitely recommend it.

Mo · 7 July 2022

★★★★★ 5/5

Trustpilot

Great team, with high quality apartments.

After working with seven living for a few months now, we can only give positives from our experience with them. They have a very efficient team and have good communication, Laura Salter who we deal with mostly, is extremely helpful and quick in getting back to queries we have.The apartments they provide are of a high standard and a lot of work goes into the upkeep of them to provide a comfortable, clean, well maintained place to stay. Any problems are resolved or looked into quickly and we can only speak highly of them from our experiences.

Joshua · 26 February 2024

★★★★★ 5/5

Trustpilot

Had a great experience staying at Seven…

Had a great experience staying at Seven living. Accommodation is lovely, clean and spacious. The staff are great with communication, I received a call ahead of my stay asking if there’s anything they can do which was great. Staff members such as Callum are great communicators which I really appreciate! Would definitely recommend!

Aaliyah · 25 April 2022

★★★★★ 5/5

Google

I had a great experience. They were very responsive and proactive throughout my enquiry. …

Cee · 9 April 2026

★★★★★ 1/5

Google

It’s taking the agency more than 5 months to fix a leaking window - I reported it in September 2023 and it’s still not fixed and getting worse every time it’s raining. The window is totally ruined now, and I cannot even sleep in the bedroom (that’s where the leaking window is) because of the loud water dripping noise inside and outside the apartment. Very disappointing. I’ve lost any patience and escalating to their redress scheme now.

Artur · 21 March 2024

★★★★★ 4/5

Trustpilot

Thanks Emma

Emma Loth is very helpful when I asked and confused about the selective licensed. She replied me and checked for me soon. She answered my queries clearly and quickly helped me find out the answer. She is so nice. Thanks Emma.

AMY · 7 June 2023

★★★★★ 5/5

Trustpilot

Seven living @ Bridgewater Apartments…

Seven living @ Bridgewater Apartments were wonderful hosts and the apartment was incredible , Callum and the team were very responsive and helped me get checked in as a last minute guest and ensured everything was perfect! I would definitely recommend them for their quality rental and superb service! Cheers guys :)

Toby · 26 April 2022

★★★★★ 5/5

Google

Really good customer service, would recommend to family and friends and ask for Jiaze

John · 9 April 2026

★★★★★ 4/5

Trustpilot

Good experience

No issues to date. Team has been a great support on leasing my unit. Ava who shares monthly statement of accounts is extremely efficient and very helpful. Thank you all for a seamless experience to date

Jane · 26 September 2025

★★★★★ 5/5

Google

I recently rented a property through Sevenliving, and I am extremely satisfied with the service. My agent, Jiaze, was incredibly responsible and attentive throughout the entire process. He took the time to understand my needs and helped me find the perfect home. His professionalism and dedication made the experience smooth and enjoyable. I highly recommend Sevenliving and Jiaze for anyone looking to rent a property!

Liu · 26 September 2024

★★★★★ 5/5

Trustpilot

Excellent place to be

Excellent place to be, with a touch of excellence in all, from security, to safety to economic (best rate compare to all other accommodation) amongst all. Caroline and her team answered all the questions we had in mind. My stay with my family was pleasant and really look forward to come back.

Adedayo · 3 February 2022

★★★★★ 5/5

Trustpilot

Arv is the best

Arv has been great from day one. Instant responses. Very helpful and always looking to assure that everything is ok on my end.Thank you Arv

Eric · 19 March 2024

★★★★★ 5/5

Trustpilot

Accommodation was well presented and…

Accommodation was well presented and modern with everything needed available. Check in and process was very easy and informative. Location was ideal for Solihull and walking distance to train station to get into Birmingham or London. Overall a great place to stay with all the amenities close to hand

Customer · 24 February 2022

★★★★★ 5/5

Trustpilot

Best apartment ever

We rent first one bedroom apartment and then a two bedroom apartment and both were really really nice. Decoration was beautiful, very spacious and clean and we had everything we needed. It felt very homely. We would definitely recommend it to friends.

ELENA · 28 November 2022

★★★★★ 1/5

Google

Do not use this company, worst experience I have ever had. Booked a short term holiday let, one set of keys did not work and then replaced with this broken one. Over 4 hours later and still waiting for a locksmith. The emergency out of hours support had no authority to do anything and none of the property managers were contactable. Spent the night outside as kept being promised call backs. Do not trust this company I see your response and it is full of half truths. I had to continually chase. The out of hours support team said they had no authority to order a locksmith until they had spoken to a SevenLiving property manager and they couldn’t get hold of you. It was nearly 4 hours before a locksmith was authorised which I notice you don’t mention. As a result it took 5 hours from arrival on a wet Friday night to get into the property. When we did get in we were not impressed with the cleanliness or the mould in the bathroom. I will never use Seven Living again…your customer rating score speaks for itself!

Dan · 23 September 2023