Trusted Agent profile · Birmingham
★★★★★
374 reviews across 2 platforms
Lyndon House, 62 Hagley Road, Birmingham, B16 8PE
SevenLiving's office in Birmingham, at Lyndon House, is rated 4.3 out of 5 across 374 reviews on two platforms, including 113 Google reviews rated 3.5.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotLetting Experience
I have been dealing with Ava for my letting and she has been prompt in responding to my queries and always helpful.
Hi Sunil It is great to have feedback on how helpful Ava has been. Team SevenLiving
5/5
TrustpilotExcellent service provided by Ava
Hi Dato' Mohd Ajib Anuar, Thank you so much for your compliment about Ava. Team SevenLiving
5/5
TrustpilotI had the best experience renting from…
I had the best experience renting from Seven Living, and want to say a big thank you to Emma who was beyond kind and understanding always
Hi Dora, Thank you for leaving a review about Emmas serivce. Team SevenLiving
5/5
TrustpilotReally lovely stay in a superb…
Really lovely stay in a superb location. High quality and spacious, everything you could need. Caroline and the team were super responsive and I would not hesitate to recommend this to anyone wanting to stay in central Birmingham
Hi Emily,Thank you for providing feedback and that you are happy. It is much appreciated you have taken the time to review.Seven Living Team
5/5
TrustpilotThe apartment is lovely & in a great…
The apartment is lovely & in a great location. Special shout out to Rachael & Sharon who really helped me out when I was in a jam on check out day. Super friendly & going above & beyond.
Hi,Thank you for providing feedback and that you are happy. It is much appreciated you have taken the time to review.Seven Living Team
5/5
TrustpilotSeven Living were very professional
Seven Living were very professional. Oliver and Sam were particularly very helpful in making a first attempt at serviced accommodation get off the ground. Whole experience has been great.
Hi Steve, We are pleased that Oliver and Sam have made your trasnistion to short let a great expereince. Thank you for taking the time to review and share your experince. Team SevenLiving
5/5
GoogleI have worked with the Seven Living team over the last 12+ months and would highly recommend their services. The entire team are a pleasure to deal with! Whether you are a landlord or tenant you will always be looked after and receive the best possible customer service!
Hi Gurman Thank you for your feedback and glad to hear you enjoy working with the team! Team SevenLiving
5/5
TrustpilotI have worked with the Seven Living…
I have worked with the Seven Living team over the last 12+ months and would highly recommend their services. The entire team are a pleasure to deal with! Whether you are a landlord or tenant you will always be looked after and receive the best possible customer service!
Hi, Thank you for your review! We are thrilled you recommend our services!Team SevenLiving
5/5
TrustpilotFabulous place to stay.
Fabulous place to stay.Really clean and comfortable.Perfect location.Staff very helpful.Great communication and easy booking.Would highly recommend this place to stay.Caroline & Callum were very helpful & couldn’t do enough to ensure my stay went smoothly!
Hi,Thank you for providing feedback and that you are happy. It is much appreciated you have taken the time to review. We look forward to welcoming you back soon.Seven Living Team
5/5
TrustpilotSam was really helpful when we needed…
Sam was really helpful when we needed to fix our washing machine. He managed to solve the problem and he was very prompt to do whatever was needed to leave us with everything working. Thanks Sam
Hi Sam,Thank you for providing feedback and that you are happy. It is much appreciated you have taken the time to review. Seven Living Team
5/5
TrustpilotVery easy to work with.
Very easy to work with.Arv has been very efficient and helpful
Hi Nick, Thank you for taking the time to review. It is great to understand Arv was efficient and helpful.Team Seven Living
4/5
TrustpilotProfessional management
Seven living has been handling our property from leasing, to management. Laura and Arvind are very helpful to look after the leasing, renewal, as well as maintain our property in good quality.Ava supporting us on the back with professional financial management. We are grateful of their support indeed
Hi Kelvin,Thank you for taking the time to review it is much appreciated. We are thrilled to hear the support has been valuable to you Team SevenLiving
5/5
TrustpilotWe stayed there for two weeks and it…
We stayed there for two weeks and it was a very pleasant experience. The staff is also very helpful, especially Callum, Sam, Caroline, and the team. We enjoyed our stay a lot, thank you, everyone.
Hi,Thank you for providing feedback and that you are happy. It is much appreciated you have taken the time to review. Seven Living Team
5/5
TrustpilotGreat service
Laura personally made sure I got the help I needed when I was struggling with all the on line issues (due to me not being tech savvy) I got there in the end sorting my tenancy agreement with lots of virtual hand holding and patience from her. I’m now looking forward to moving into a beautiful brand new flat.
Hi Ruth, Thank you for sharing how helpful Laura was with setting up your tenancy.Team Seven Living
1/5
TrustpilotSeven Living cancelled my holiday and…
Seven Living cancelled my holiday and I’m gutted about it. I had tickets to the commonwealth games in Birmingham and booked an apartment a year in advance for my family. Last month, Seven Living cancelled my booking with no good reason. Then they re-advertised the apartment for the same dates for nearly four times the price, trying to capitalise on the commonwealth games. All the other accomodation is now too expensive for me. Our Once in a lifetime trip is ruined. Family gutted.
Dear Meadow,Thank you for taking the time to highlight your disappointment. We have been unable to locate you on our system. We do appreciate and take all feedback very seriously and want to ensure that guests have a good experience, please call the Guest Relations Team on 0121 468 3264 if would like to discuss this further.Many thanksSeven Living
1/5
GoogleTHE WORST CUSTOMER SERVICE I HAVE EVER RECIEVED. PLEASE AVOID BOOKING WITH THEM. THEY DON'T CARE ABOUT YOUR WELFARE, NOR DO THEY TAKE ANY RESPONSIBLITY FOR ANYTHING. We booked to stay in Broadway residences for a weekend and found numerous issues with the apartment that didn't make us feel comfortable to stay in the property. We were told that nothing would be done and after sending a complaint through to the team, they didn't acknowledge anything we had to say and didn't even apologize. They basically told that everything we complained about wasn't true including heavy leak from the shower, radiators in the property not working (which made the property very cold), dirty bathroom and bedsheets. The fact that they would rather keep £238 and lose multiple customers is crazy. I have never dealt with a company like it. Word of advice Seven Living; sort out your customer service otherwise you will lose business!!!
Dear Rianne, thank you for taking the time to highlight the above. The customer service team were not made aware of any issues until after your check out. Apologies for any inconvenience caused all comments are being resolved. Your feedback is extremely important so we can ensure that future guests have an enjoyable experience. Many thanks Seven Living
1/5
GoogleBooked for a family reunion. Numerous messages from the company requiring more money. Checked terms and conditions and no mention of this. It seems on some other properties they have different booking conditions that they wanted to apply retrospectively. They ended up refusing to send us the details for access to the property without more money. Cancelled the night before the stay! Luckily a full refund as had booked via third party. At the time and since have had limited to no contact and certainly no explanation. Advise that if booking you look at terms and conditions of all properties as this is best way to see what else they may require of you!
Dear Gareth, All our properties require a £200 deposit, this is to cover in the unforeseen instances where damage occurs. This is refunded to the same payment card within 48 hours after checkout. This is highlighted on all Third Party Platforms which do not handle deposits on our behalf and also in place to protect the interest of our Landlords properties. I do apologies for the inconvenience of the cancellation however, in this instance you refused to provide your a debit or credit card. Thanks Seven Living
1/5
GoogleStayed in their Solihull Residence on broadoaks, when i checked into their apartment, there was a bad smell of weed, bed was broken, reported the bed was broken, they could not do anything about it so i had no choice but to spend a night on the sofa. checked out early, got charged £200 after two days because they now think i broke it. Definitely staying away from these cowboys who steal deposit money even though you didnt break anything.
Thank you for your feedback, I am sorry you had a disappointing experience. I understand that this has now been fully resolved. Please call Guest Customer Services on 0121 4683264 if you would like to discuss this further.
1/5
GoogleThe lack of care given to permanent residents is appalling. I was left with no heating for three weeks in the middle of winter. I was informed that someone would come on the first day of raising this issue, which did not happen. I had to continuously chase this up as it was clear that no one in the organisation cared. I then received a call at the end of that week telling me that the engineer would be sent out on the 19th of January, having mixed the date and not realising that this was three weeks ahead I agreed. Upon realising my error I quickly emailed Seven living and called to try and rearrange this as the lack of heat had caused me to become extremely sick. But, they completely ignored this and never got back to me. Their customer service is terrible!!!
Thank you for your feedback it is extremely important to us. We are sorry that this has occurred during your stay. The team have been in touch with you throughout to rectify the issue with the heating in the one bedroom. We understand that has now been fully resolved, and we apologise for the inconvenience that this has caused.
5/5
GoogleHad terrible experience with my previous property management agent . James as the head of letting from seven living instantly took over and settled the transition issues with my previous property manager. Thanks for such terrific service delivered and appreciate if it can be kept up with all the prompt responses and solutions! Happy with the services so far with little hiccups.
Hi Queenie, Thank you for taking the time to review the service James has provided. We are pleased that we have made you experince more enjoyable. Team SevenLiving
5/5
TrustpilotGreat Experience
We had a terrific experience. The flat was in the centre of the Jewellery Quarter, where you are spoiled for choice for cafes and restaurants. It is also within easy walking distance of the City Centre. The flat itself was well appointed, comfortable and really clean. I was very impressed with the staff at Seven Living. They responded to queries, phone or e-mail, very quickly and were always quite delightful. I cannot commend them highly enough and would happily use this company again.
Hi,Thank you for providing feedback and that you are happy. It is much appreciated you have taken the time to review.Seven Living Team
5/5
TrustpilotBrand new and wonderful apartment
My family and I had a wonderful stay at Seven Living Residence’s apartment. It was very spacious, clean and exactly what you can see in the pictures. As a good cooker, I particularly enjoyed the nice kitchen.I really appreciate the underground car parking space allocated to the apartment which is really secured.For sure, We would love to visit again Slough with wonderful places to visit like Windsor Castle (10mn drive), Stonehendge (1 h drive), Brighton (1h drive), London by night (50 mn drive with traffic) !!! I strongly recommend this place for those who are looking for luxury and affordable apartment.
Hi,Thank you for providing feedback and that you are happy. It is much appreciated you have taken the time to review.Seven Living Team
5/5
TrustpilotAva was a massive help and worked…
Ava was a massive help and worked efficiently to help me out
5/5
TrustpilotCosy, clean and sufficient
I stayed at 1-bed house in Solihull hosted by Seven Living for 2 weeks. The house was lovely, cosy, clean and as exactly how you see in the pictures. It contained all the facilities and equipment you’d need for acomfortable stay. It’s located in a quiet area yet close enough to the motorway which is great. I would stay again should I need to be in the area.Whilst I didn’t need much assistance from the host during my stay, they did ensure I was OK.
Hi,Thank you for providing feedback and that you are happy. It is much appreciated you have taken the time to review.Seven Living Team
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