Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleGenerally lost focus with their clients. As happens when you get too big too quickly carelessness and mismanagement. One of directing staff I found to be very difficult. Not surprised they have lost so much business to Oakmans who capitalised on there shortcomings.
Bush · 16 September 2019
Agent replied
Dear Bush Bush
Sorry to hear that you are unhappy with the service you received from us.
We work with lots of landlords with student accommodation and ensure that each client has an account manager and property manager who they can contact, if they have question about their properties.
Sorry that, on this occasion, we haven't met your expectations.
Please could you drop me an email at james.mason@purplefrogproperty.com so I can find out what we've done wrong?
Kind regards
James Mason
★★★★★ 4/5
GoogleI was glad to have done viewings today with Purple Frog this weekend. I was able to see a few house shares in mind for this September. I’m glad I was able to have gone with Lloyd who was able to fit me in for viewings despite a short notice!
Ruona · 13 August 2023
★★★★★ 5/5
GoogleKatie was very helpful in showing us round our new property. She was realy friendly and approachable and was willing to answer any questions we had.
Louis · 20 December 2019
★★★★★ 5/5
GoogleAkash was very helpful and pleasant and answered any questions that we had.
Elysha · 30 July 2022
★★★★★ 5/5
GoogleJosh was very helpful, found our perfect house on our first day looking!
Eva · 30 July 2022
★★★★★ 5/5
GoogleRob went above and beyond to make our first experience viewing houses easy and comfortable- he gave great advice and was really helpful. Overall good experience!
Riddhi · 20 November 2019
★★★★★ 1/5
Googlethis company is absolute trash
the house i rented:
no hot water when I moved in (in winter)
broken washing machine
broken kitchen table ( havent fixed for 4 months)
and the staffs are terrible
I have paid the full rent already and they suddenly increased the price and ask me for more money.
They haven't return the deposit yet and ignored my email
this is a scam
Booga · 20 June 2021
★★★★★ 5/5
GoogleAlthough the house was in a bad condition and was no able to be lived in, purple frog and has helped speed up the process and Laura S has been a massive help
K · 24 July 2024
★★★★★ 1/5
GoogleI have to adjust a previous rating that I gave to the company. In general I was treated quite negligent, the agents were unhelpful and uninformed. Arranged appointments were not met and general customer care is not really a priority it seems.
Marco · 16 September 2019
Agent replied
Hi Marco, it's really great t hear that we were able to sort out the issues you had sorting out your tenancy. I've let Shaun and Akash know that you've mentioned them in particular. I'm lad we managed to get everything sorted for you. Thanks, Patrick.
★★★★★ 5/5
GoogleHad a lovely agent called Charlie, she was excellent! showed us so many properties that was perfect for my group, and was very helpful. would 100% recommend
Tabby · 26 October 2024
★★★★★ 5/5
GoogleEoghan was very helpful and helped us find a great house :)PositiveResponsiveness, Professionalism
Ella · 20 June 2022
★★★★★ 5/5
GoogleAkash was really helpful and showed us around a variety of houses.
Tara · 30 July 2022
★★★★★ 5/5
GoogleGreat overall experience. Polite knowledgable and speedy Customer Service, very helpful staff, especially Emma Bradley who was particularly helpful.
Would recommend purple frog.
Harry · 30 July 2020
★★★★★ 5/5
GoogleI spoke with Leah Wyre several times via telephone, live chat and email. Leah helped me move my son into his accommodation after being in a hostel for weeks. She sent out his contract and that same day checked over all of our documents and ensured we were ready to collect keys, my son is now settled in and it wouldn’t have been possible without Leah.
Thankyou for your time, patience and empathy.
Anne · 20 November 2019
★★★★★ 5/5
GoogleWe had a viewing today with Georgia, couldn’t have gone better, lovely interaction, really funny and made us feel really comfortable whilst viewing the property! Really thankful that she went into detail on all the questions we had :)
Rebecca · 21 March 2024
★★★★★ 5/5
GoogleLeah is very helpful member of staff. All the help she has given is much appreciated and was quick to reply to emails over issues.
Kyra · 21 October 2019
★★★★★ 5/5
GoogleGreat overall experience. Polite knowledgable and speedy Customer Service, very helpful staff, especially Emma Bradley who was particularly helpful.
Would recommend purple frog.
Harry · 21 June 2020
★★★★★ 5/5
GoogleEmma-Leigh has been a really great help with sorting our house’s deposits, she was very efficient and polite when discussing our queries. Thank you! :)
Becky · 16 September 2019
★★★★★ 5/5
GooglePurple Frog have managed my properties for over 15 years. Maisie Gould and Nadine Bevis have, in the last few months, been exceptional. Nothing has really been too much. Thank you both
Piers · 24 July 2024
★★★★★ 5/5
GoogleHelpful and professional. I talked with Hannah, who took care of me during the choise of the house and during the operations of reservation of the room and arrangement of the contract and I have nothing to say about her besides that she has been really nice and precise in her job.
Sophie showed me the houses and again I have been satisfacted by her availability.
Good job, five stars!
Silvia · 30 July 2020
★★★★★ 5/5
GoogleTom.H showed us round and he was so sweet!! He was patient as we explored & answered all our questions - very cool guy ♡
Amy · 2 November 2024
★★★★★ 5/5
GoogleEllie showed us around a property, it's always good having students to do viewings I find it to be more genuine and more relaxed.
Alisha · 13 November 2024
★★★★★ 5/5
GoogleIt was very nice having viewing with purple frog, Tom H. made us view all the properties and he is really a nice guys, and got a friendly nature.
Harsh · 23 August 2024
★★★★★ 5/5
GoogleSuper helpful and friendly! Very informative and patient. Thanks Fran!
Beth · 30 July 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
