Purple Frog Property Birmingham reviews

★★★★★ 5/5

Google

Bec was very helpful and gave us a very smooth experience with renting a property out, 10/10.

Arslaan · 1 May 2023

★★★★★ 5/5

Google

Georgia was very good and helpful

Alessio · 21 January 2024

★★★★★ 5/5

Google

Georgia was really helpful!

Harmony · 20 February 2024

★★★★★ 4/5

Google

Ellie gave us a tour, she was v helpful

Sneha · 13 October 2025

★★★★★ 5/5

Google

Purple frog served as an interface with another letting agency which I was directly dealing with when I was moving flats, and they were really helpful. Amanpreet who is a staff at Purple frog helped me sort out the keys to this new flat and she made sure I was settled in the flat before she left.

Chukwuka · 15 October 2023

★★★★★ 5/5

Google

Thank you so much Leah with all of your help and guidance throughout my switch over novation process. Would definitely recommend purple frog to someone who is looking to take over a contact like I did

A · 21 September 2019

★★★★★ 5/5

Google

Thank you so much Leah with all of your help and guidance throughout my switch over novation process. Would definitely recommend purple frog to someone who is looking to take over a contact like I did

Joseph · 31 July 2019

★★★★★ 5/5

Google

Fran was amazing, so helpful and answered all the questions I had. Really reassuring and honest, thank you!

Maya · 1 January 2023

★★★★★ 5/5

Google

Faz was extremely helpful and friendly when showing the different properties, was very clear and patient with everything.

Amina · 1 January 2023

★★★★★ 5/5

Google

Their service is really great, and especially Leah respond very quick and be able to help me out my problems, highly recommend Purple Frog if you are looking for students accommodation!! 👍 …

Keith · 30 July 2020

★★★★★ 5/5

Google

Had good house tours with Freddie today!

Olivia · 13 October 2025

★★★★★ 1/5

Google

I highly recommend to AVOID purple frog! Terrible experience from start to finish of tenancy.. house disgusting, unclean and full of previous tenants rubbish including a two page list of issues/ damages - took 3 months for purple clean the property and sort issues. Terrible service all year. Then have the cheek to withhold our deposit on finishing our tenancy, charging us extortionate amounts of money ‘cleaning’ charges when the property was left spotless. Most untrustworthy, money grabbers, AVIOD AT ALL CIRCUMSTANCES!

Lucy · 25 August 2020

★★★★★ 1/5

Google

Terrible service. Time and time again they have failed to deliver us promises over WiFi. We have been without WiFi for 4 weeks, and soon to be 5/6/7. Shambolic organisation, commitment and just overall customer service. Calling up on the phone does nothing, they apologise and blame it on something else. Walking into the office does nothing, they apologise and blame it on something else. The underlying theme for Purple Frog seems to be that they do not care about students in the slightest. If you are a student looking for a house, avoid purple frog like the plague. They will only rip you off and cause you more problems. If only I could give 0 stars...

Ethan · 30 July 2020

★★★★★ 1/5

Google

Appalling company. I would imagine most of these 5* reviews are from people who are yet to move into the property. They're lovely when you're thinking of signing. They'll go above and beyond to help you, so I can't fault them on that. Do note however this is when they ask you to write a review... However, once you've moved in they are completely useless. Their phone manner is appalling. Expect to be on the phone for a good 5 to 10 minutes before anyone picks up. When they do, it's the usual response that Ben, who deals with maintenance, isn't in but if you contact whoever is on the phone they'll sort it for you. They never do. I have been emailing pretty much weekly since I moved in about my broken radiator and lack of furnishings that are included in our contract and get continuously ignored. 2 months in and it's now reaching 0 degrees at night, and I am still having to use a plug in electrical heater. When our fire alarm was going off 20 times during the night and day, they also did nothing. Instead we had to seek advice from our room mates step father who is an electrician. We didn't have any internet until 2 months after moving in. A dongle was provided, however this was not sustainable as Purple Frog seldom topped it up and when they did, it was inadequate GB for the 7 people in the property that used it. Regarding viewings, they rarely give 24 hours notice. This personally is not too annoying, until this weekend when they gave no notice, and let themselves into my bedroom not even bothering to see if anyone was in. When asking what was happening, I was told this was to view the spare bedroom, but instead the lady decided to go in everyone's room instead. Additionally, they also love to not lock your doors again after viewings. I have rented both professionally and as a student for 6 years and Purple Frog are the worst company I have ever been with. Expect your phone calls and emails to be ignored, as once you've signed the contract, they simply don't care. Don't follow the reviews on here and listen to your friends and Facebook posts. They are to be avoided for a reason.

Sophia · 30 July 2020

★★★★★ 3/5

Google

Very slick and well groomed online service for filling in forms. The company has a nice array of properties on offer and very good show round services. However the firm needs to improve communication within its office, as when we requested a new tenancy agreement to be sent through this was not sent and we received an aggressive email stating the property would be placed back on to the market. Fortunately the forms assistant (Shania) remembered our case and managed to sort it out. Despite this and some other admin errors regarding our deposit being the wrong amount, purple frog was all round a good estate agent to deal with. Giving them benefit of the doubt, as we were a complex tenancy! Thank you to the team

Joseph · 30 July 2020

★★★★★ 1/5

Google

Unfortunately, I had come across with this agency. I could write a long story but I will concentrate only in the main points. I have rented a one bed flat with them and I am a professional worker. First of all, after one month I moved in, they already contacted me asking if I was going to have the property for the next year otherwise they would advertise the house. They advertised the house with 10 months for my contract to end, since I didn't want to confirm 10 months in advance whether I was going to renew the contract. At the same time, I did not have hot water in the tabs and after complaining constantly, around the third (maybe more) time the engineer went to look at it I wanted to be present. He advised me that the boiler needed to be changed because was not working properly, but they need to contact the landlord first, after that they solved the problem with the hot water (after around 3 months). At the end of my contract they charged me £40 for each time that the engineer attended the house, because according to them the boiler was not broken... I was really irritated, I spent hours trying to solve the problem myself and contacting them with regards to this, for having to pay for something essential that they should have provided and on top of it telling me that it was not broken, and I was lying?! Like I have nothing else to do, and I enjoy myself chasing them up and making it up that I didn't have hot water ... In addition, of course many other charges that they came up with to avoid returning the deposit, such as charging around £200 because the platform bed frame was in a poor condition. DO NOT GET A CONTRACT WITH THEM to avoid disappointments, or make sure you to check also the platform bed frame before you move in.

Dhuliany · 30 July 2020

★★★★★ 5/5

Google

Maisie Gould was a fantastic property manager. Any problems were resolved as quickly as she could manage. Very friendly and helpful. Thank you Maisie.PositiveResponsiveness, Quality, Professionalism, Value

Phoebe · 24 August 2021

★★★★★ 1/5

Google

Irresponsible dishonest staff... I transferred them £174 in Feb 2020 as the administration fee for a student flat in B'ham and due to Covid-19 Pandemic, I was forced to cancel my contract by the UK Government. But, they did not refund this amount and gave me some excuses such as its in the governments deposit schemes or this money is to take the room off the market although I was promised full refund. This company is a fraud and a lie. Don't even get near them....

Ali · 17 June 2020

★★★★★ 4/5

Google

Purple frog are very quick with their emails and when you have finished viewing a property they follow up with a call or a text asking how it went. I had the pleasure to have Hollie one of the estate agents to show me around the properties she did a very good job of answering our questions and told us what we needed to know.

Hannah · 2 December 2022

★★★★★ 4/5

Google

Josh was very helpful and answered any questions we had. Would definitely recommend to any university students looking for accommodation.

Shadi · 30 July 2022

★★★★★ 5/5

Google

Big thank you to Hollie and Abder for being welcoming and professional during my house viewings.

Lauren · 1 January 2023

★★★★★ 5/5

Google

Their service is really great, and especially Leah respond very quick and be able to help me out my problems, highly recommend Purple Frog if you are looking for students accommodation!! 👍

Relax · 18 February 2020

★★★★★ 5/5

Google

Beckie Rowe has been a really great help with sorting out my tenants contracts. She has been very quick to respond over email and phone and clarified any questions that I have had.

Clare · 16 September 2019

★★★★★ 5/5

Google

The agent (Lloyd) who took me to the house was really helpful. The house I wanted to view was being renovated but he was nice enough to take me to two other houses that were in line with my preferences and view them. He answered my questions and concerns well and was overall very informative

Temidire · 9 September 2023