5/5
GoogleCharlia was really good
Trusted Agent profile · Birmingham · West Midlands
Verified
Purple Frog Property Birmingham reviews
★★★★★
762 reviews across 1 platform
189 Dawlish Road, Birmingham, West Midlands, B29 7AW
Part of Purple Frog Property, see every office.
Purple Frog Property's office in Birmingham, West Midlands, at 189 Dawlish Road, is rated 4.4 out of 5 across 762 reviews on 1 platform, including 762 Google reviews rated 4.4.
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About Purple Frog Property Birmingham
Purple Frog specialise in the letting, management, sale and development of student property in Birmingham, Nottingham and Bristol. The company's founders were students when they set up the company and they strive to ensure they provide the best possible service to landlords and tenants.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google4/5
GoogleFran was very helpful and friendly throughout our viewing and after. Answered all of our questions and made us feel welcome. Thank you again Fran!
5/5
GoogleExcellent service from Tom Maitland - Kept us apprised of progress including swift completion of all documentation. Always responded to emails and phone calls promptly. Big thanks from us
5/5
GoogleCarla was really helpful and chatty, showed us around the property and gave us all the information we could’ve needed.
5/5
GoogleLeah you have been an amazing assist to me over the past few days , helping me through the housihand process. You made it really straight forward for me so I can move into the property successfully. Thanks for your help
5/5
GoogleJoe showed us round a property he was great help!!
5/5
GoogleGiorgia was really helpful with our view in.
5/5
GoogleJanade was so helpful!! Helped sort our alarm that was going off when no one could fix it! Was really friendly and got the job done quickly.
5/5
GoogleLeah was so helpful when I contacted Purple Frog. She made sure to efficiently field all my queries and was really patient with me. As a student, this made my life so much easier and helped reassure me.
1/5
GoogleVery slow at doing maintenance, don't really seem to care much about issues with your house even when they are quite serious, complaining does not seem to achieve anything, often tell you they are coming to fix something then don't or do half a job then don't come back until you remind them they haven't finished
Agent replied
Dear L Sorry to hear that you've had problems with getting maintenance reports sorted. Please could you drop me an email at james.mason@purplefrogproperty.com? I work at Purple Frog's head office. Please get in contact with me so we can sort the issues out for you. Hopefully, we can get the maintenance issues sorted, so you can enjoy your tenancy. I look forward to hearing from you. Kind regards James Mason james.mason@purplefrogproperty.com
5/5
GoogleRob Moakes has gone above and beyond, especially on the last day. I left something of importance in my house and couldn’t make it back to retrieve it myself so Rob really helped me out by arranging for its safe pick up. I can’t thank him enough.
5/5
GoogleCharlie provided an exceptional experience during our house tour. Her deep understanding of the property and genuine enthusiasm made the visit engaging and informative. Charlie’s attention to detail and ability to address every question ensured I felt confident and well-informed. Truly a top-notch professional in real estate!
5/5
GoogleGift was really good
5/5
GoogleMy friends and I were shown two houses by the wonderful Charlie. Honestly could not have had a better person to have shown us around. She was very nice and was very open to answer any questions we had. One of the best experiences I’ve had when viewing properties.
5/5
GoogleGeorgia was very helpful and answered our questions.
5/5
GoogleWe got our house from Purple frog. Its been great stay until now. Michael, Laura, Charlie, Freddie, All of them were very helpful. All the maintenance were done on time and with high quality service. Hope this continues throughout the year!
1/5
GoogleI've been with purple frog for just over a year and their service overall has been quite poor. They seem to make a lot of empty promises when it comes to resolving maintenance issues. In my case there has always issues with either staff unavailability or confusion with the contractors. Although, I encountered some helpful staff (rarely) for the most part my experience has been horrible and I WOULD NOT recommend Purple Frog to anyone. Purple Frog, sort yourselves out and do better.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleIf you are forced to rent with Purple Frog (which I wouldn't recommend), ensure you photograph every square inch of the property when you move in, and after you've cleaned and vacated. Make any maintenance issues known immediately, and keep an evidential log of every communication you have with them. If not, you will not get your deposit back. We were charged for 1) A stain on the underside of a mattress that we never spotted throughout our tenancy 2) An alleged washer/dryer blockage we were never told about until they were charging us for it 3) and general cleaning of much of the property, in spite of our having cleaned it already within an inch of its life. Purple Frog are one of the biggest renters in Brum, and, chances are, you might be forced to rent with them. Just don't make the same mistakes we did.
5/5
GoogleLeah was so helpful when I contacted Purple Frog. She made sure to efficiently field all my queries and was really patient with me. As a student, this made my life so much easier and helped reassure me.
4/5
GoogleEmma-Leigh was really helpful and quick when dealing with disputes related to deposit returns, which was much appreciated. Additionally, her communication regarding the progress of each enquiry was efficient, allowing us to know what was going on fairly quickly.
5/5
GoogleEllie did our tour and she was very nice and helpful
5/5
GoogleAmazing customer service with Ellie through out all of the viewings
5/5
GoogleFran was very helpful in showing us a house that accommodated our needs, she demonstrated exceptional customer service, she is a credit to the company!
4/5
GoogleVery helpful and detail
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