5/5
GoogleLeah was very helpful when I joined live chat this morning, and now I cannot wait to book a viewing to see the property now all my questions have been answered. Thank you
Trusted Agent profile · Birmingham · West Midlands
Verified
Purple Frog Property Birmingham reviews
★★★★★
762 reviews across 1 platform
189 Dawlish Road, Birmingham, West Midlands, B29 7AW
Part of Purple Frog Property, see every office.
Purple Frog Property's office in Birmingham, West Midlands, at 189 Dawlish Road, is rated 4.4 out of 5 across 762 reviews on 1 platform, including 762 Google reviews rated 4.4.
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About Purple Frog Property Birmingham
Purple Frog specialise in the letting, management, sale and development of student property in Birmingham, Nottingham and Bristol. The company's founders were students when they set up the company and they strive to ensure they provide the best possible service to landlords and tenants.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google5/5
GoogleBeckie Rowe has been a really great help with sorting out my tenants contracts. She has been very quick to respond over email and phone and clarified any questions that I have had.
5/5
GoogleFreddie did the good tour!
5/5
GoogleFreddie did the good tour
5/5
Google100% would recommend purple frog to any students looking for accommodation, went through them myself when selecting a student house and they have been brilliant the entire way through, one individual Leah even provided an extension in contract signage due to myself having guarantor issues. Other staff members were also extremely helpful on matters such as deposit payments where myself and another friend were charged an extra £400, even though this was not their responsibility to deal with they fought to get our money back.
1/5
GoogleThe absolute worst people I have ever dealt with. DO NOT give them a single penny of your money. It took 5 and a half months to get our deposit back, during which time they attempted to scam us with fake charges multiple times. The staff are incredibly unprofessional, are borderline illiterate, and will take weeks to reply to emails about maintenance. Do not use this company, ever.NegativeProfessionalism
5/5
GoogleVery friendly and helpful
1/5
GoogleUtter con when you go to leave and they try to charge you for removing a spiders web. £15. Just made up and endless.NegativeValue
5/5
GoogleWhen I mistakenly had money sent to the wrong account number I was helped by Beckie Roe, who resolved the issue quickly and professionally. Very pleased with the service I received.
5/5
GoogleVery professional company, have been with them for 6 years and they know how to run a great business! Five stars!
5/5
GoogleKatie and Alex were really friendly and approachable and made sure that my flatmates and I found a house that fully suited our requirements within an hour. Thank you guys!
5/5
GoogleBeing new to the UK and finding an accomodation in budget within a month was super tiring but through purple frog i was able to be tension free and find the perfect house just like i imagined. Abder, from the start was super sweet and kind to be available everytime whenever needed. Thank you so much purple frog and Abder.
5/5
GoogleWe got to view the listings with Hayden. He was pretty nice and answered all of our queries. The listings were nice as well, will probably go ahead with one of the properties we saw through them
5/5
GoogleEven though my house manager is not at work due to the Christmas period Leah was able to point me in the right direction and answer all my queries
5/5
GoogleGreat help and clarification with Leah on the online chat. Property viewing with Ashleigh was great, she made me feel very comfortable and helped hugely with my decision.
5/5
GoogleAbbey was great and was thoroughly helpful in helping me find a new accommodation for next year :) definitely would recommend Purple Frog for people looking for accommodations
3/5
GoogleDidn't fix boiler for a week during winter, and when an engineer was sent out, the problem persisted. Sent out engineers a couple more times but boiler was never properly fixed.
Agent replied · 30 July 2023
Hi dGG, thanks for your feedback. I'd be grateful if you could email me (patrick@purplefrogproperty.com) with more details to see if I can resolve things for you. Patrick
5/5
GoogleJust had an amazing house viewing with Gift, the way she was showing the house was incredibly helpful, patient, and kind. She really took the time to make sure I had all the information I needed. Her attention to detail was impressive too.
5/5
GooglePurple Frog's Senior Tenancy Administrator, Ms Beckie Roe was always exceptionally professional, helpful and responsive!PositiveResponsiveness, Professionalism
1/5
GoogleVery ungrateful and quite racist while I moved in. Faced a lot of situations where my requests were not taken seriously. I moved in literally a week later, that as well unhappilly! I would recommend you to try other agencies who are quicker and more professional than purple frog’s sluggishness.
5/5
GoogleLloyd helped me and my friend find our dream property. He was so helpful, kind and informative. As first years we really needed this strong guidance, we feel much more informed about the housing process now all thanks to him. Couldn’t have asked for any better :)
5/5
GoogleJosh was really friendly and helpful whilst showing us around the houses. Would definitely recommend.PositiveProfessionalism
5/5
GoogleLeah was a huge help on live chat, definitely looking to go forward with Purple Frog. The service is great and the staff seem really friendly
5/5
GoogleJack was super helpful during the house viewings today, professional and polite.PositiveResponsiveness, Professionalism
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