Purple Frog Property Birmingham reviews

Hi Brad Sorry to hear that you are't impressed with our service. The reason that your utilities contract had to be cancelled is because the landlord is selling the house and we will no longer be managing your tenancy. As your utilities contract was through us, that means we couldn't honour the contract you'd signed. This has been complicated because the sale is still being finalised. We are not involved in the sale, so this is something out of our control. Unfortunately, house purchases can be more complex than completing a Rubik's cube in the dark. I agree that we could have sorted the utilities a little bit sooner than we did and that the change is frustrating. We wouldn't have made the change unless it was necessary. That aside, we tried to cushion the imposition as much as possible. As well as refunding the money you'd paid for the utility agreement within 24 hours, we also contacted another supplier to sort out a new package for you within 1 hour of your conversation with our Ops team. I am confused as to your comments about speaking to someone 'straight out of school', as this issue was sorted with one of the senior members of our Ops team. You might have spoken to other members of the team, however their age should not be an issue. It seems a little unfair to judge people's competency and make assumptions about their ages, just because they are not fully appraised of your case. I understand that you have found the process of changing your utilities distressing. If you would like to discuss your experience in more detail, I am happy to do this with you. My email address is james.mason@purplefrogproperty.com. I look forward to speaking to you. Kind regards James Mason

Hi Jessica, we do endeavour to give notice of every viewing we arrange, it is very odd that you have not been notified, perhaps we don't have you up to date mobile or email address? Could you please contact me directly on 07817793828 or Patrick@purplefrogproperty.com so we can confirm your details and talk about compensating you for your door being left open?

Dear Naomi Sorry that you were unhappy with with the moving in information you received. I can see from the tenancy that Leah has personally emailed all of the tenants to apologise for the confusion. It appears the problem was caused because we changed the rent schedule to enable you all to pay quarterly, rather than monthly. While we can do this, we do still need tenants to pay their first rent instalment before they can collect their keys. This is stated in our contract and is common practice amongst all lettings agents. To make up for the confusion, we have made sure that all tenants at your property can pay a smaller amount now, in order to collect your keys. Again, apologies for the confusion, but I am happy to see Leah sorted it for you. Kind regards James Mason james.mason@purplefrogproperty.com

Dear Naomi Sorry that you were unhappy with with the moving in information you received. I can see from the tenancy that Leah has personally emailed all of the tenants to apologise for the confusion. It appears the problem was caused because we changed the rent schedule to enable you all to pay quarterly, rather than monthly. While we can do this, we do still need tenants to pay their first rent instalment before they can collect their keys. This is stated in our contract and is common practice amongst all lettings agents. To make up for the confusion, we have made sure that all tenants at your property can pay a smaller amount now, in order to collect your keys. Again, apologies for the confusion, but I am happy to see Leah sorted it for you. Kind regards James Mason james.mason@purplefrogproperty.com