5/5
GoogleThe viewing service is amazing. We coordinated with Tom H. He was very cooperative and answered all our queries in the best way possible.
Trusted Agent profile · Birmingham · West Midlands
Verified
Purple Frog Property Birmingham reviews
★★★★★
753 reviews across 1 platform
189 Dawlish Road, Birmingham, West Midlands, B29 7AW
Part of Purple Frog Property, see every office.
Purple Frog Property's office in Birmingham, West Midlands, at 189 Dawlish Road, is rated 4.4 out of 5 across 753 reviews on 1 platform, including 753 Google reviews rated 4.4.
About Purple Frog Property Birmingham
Purple Frog specialise in the letting, management, sale and development of student property in Birmingham, Nottingham and Bristol. The company's founders were students when they set up the company and they strive to ensure they provide the best possible service to landlords and tenants.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google5/5
Googlefreddie did a great job at showing us around the house and was really open and communicative.
5/5
GoogleFreddie gave us some great talks, he did a good job of trying to sell houses to us
5/5
GoogleLloyd, the agent we met up with, was very helpful and did everything he could to help us find a place we’d be happy with, even going as far as to take us to the agency to continue searching.
5/5
GoogleHas been usibg their service for two years. The conditions of property is good. The maintainance is generally swift.
Agent replied · 30 July 2023
Hi L Times, thanks for the feedback, it's always great to hear that our team are looking after our tenants well. Patrick
5/5
GoogleTom H showed us around for the house today and it was a really good experience. Nice place
5/5
GoogleI have now found 3 available accommodations thanks to Leah and her hard work.
1/5
GoogleAwful experience. They booked us in for viewings of student houses and even text to confirm them the day before. However, when we turned up to the viewing they had all been cancelled and we had not been contacted. Don't use these estate agents. We ended up going to Oakmans and were sorted out with viewings straight away. Far more reliable and professional than Purple Frog.
1/5
GoogleWorst company I have ever dealt with. Constany chasing my partner for a payment in "arrears" whenever it was paid on day 1. Have now moved out of the property and still being chased for this payment a full year later. Also do not answer their phones at all. Probably the worst company I have had to deal with for anything.
5/5
GoogleI had a viewing with Georgia who was lovely and answered all of my questions about both the property and the area, she was knowledgable and friendly. Highly recommend purple frog
2/5
GoogleIs been 2 months and i haven't received my deposit back and needer my house mate. They find excuses and say they wait response from council tax. The accomodation was ok .
Agent replied
Dear Maria Sorry to hear that you've had problems with your deposit return. Looking at the time frame, I can see that the council didn't send us your council tax information until 14/08/2018. We do say that we don't release deposit statements until we have confirmation that all council tax is up-to-date. Students are normally exempt, but we still need to check that the council are happy that there's no tax owed. We do this because councils are very happy to send bailiffs to properties, even for the smallest sum. Obviously, by the time the bailiff arrives, there are new tenants, who get the shock of their life. For your tenancy, we've asked the council directly for the information. Unfortunately, the council took far too long to reply. I understand how frustrating it is, having to wait for a third party so you can get your deposit back. I am very sorry that you've had to wait for this. Once we have the information, we say it can take up to five days to send the statement. In this case, we've not sent the statement in that time. This is totally our error. I'm sorry that you've had to resort to posting on a public forum to get your statement sent. I have spoken to the deposits team about your case and they will send your statement to you today. Again, I'd like to apologise for this delay. Please would you email me to confirm when you receive your statement? My email address is james.mason@purplefrogproperty.com. I look forward to hearing from you. James Mason james.mason@purplefrogproperty.com
5/5
GoogleThank you to Kate who showed us our dream house. We’re in love thank you!
5/5
GoogleIt was a great experience...Abbey was very nice and really helped ...👍👍 …
5/5
GoogleThank you so much Purple frog for giving me the perfect house to live in. Abder you've been amazing and helpful. Super grateful to have come across you. thankyou for making sure eveything was perfect and all set to go. Thanks alot Abder. Cheers mate.
4/5
GoogleEllie took us on a tour of a few houses. She was very helpful and chatty.
5/5
GoogleLeah was very helpful in helping me secure an accommodation of my choice. Thank you.
5/5
GoogleThanks for all the service and help, Beckie was especially very very helpful and kind.
5/5
GoogleThank you Marni! Everything has been sorted so quickly and with such a good job.
5/5
GoogleTom H was very helpful.
5/5
GoogleAaron gave us a great viewing and was very friendly answering all the questions we had
5/5
GoogleI have now found 3 available accommodations thanks to Leah and her hard work.
5/5
GoogleFreddy took us to 2 houses and he did a great job of showing us around.
5/5
GoogleTom H - he really showed us the property very nicely and was very friendly overall with the negotiation as well.
5/5
GoogleLeah was very helpful and gave quick responses. Would definitely recommend purple frog!
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