Trusted Agent profile · Birmingham
Verified
★★★★★
279 reviews across 3 platforms
70 Bromsgrove Street, Birmingham, B5 6NU
Part of Northwood, see every office.
Northwood's office in Birmingham, at 70 Bromsgrove Street, is rated 4.4 out of 5 across 279 reviews on three platforms, including 213 Google reviews rated 4.2.
213
Reviews on Google
This office
56
Reviews on Direct reviews
This office
10
Reviews on allAgents
This office
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
Direct reviewsI have been extremely disappointed with the Northwood lettings team on the whole. However I am writing this review in high regard for Latha who has rectified many of the numerous issues I have had at the property since moving in. She has been excellent with communication and deals with issues in a timely manner. I would like to stress here that without Latha???s contribution this review would be 1* at best.
5/5
GoogleFrom first contact until key collection. We have been treated with consideration. All members of staff we have engaged with, have been polite and professional. Giving us detailed breakdowns of what steps to take and follow up actions until we are secure with our new home.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Jordan - the team are alway happy to help throught the who tenancy.
5/5
GoogleContacted Northwood to discuss the sale of my property with Nin Rehal. Fantastic service and organised a valuation promptly. Would highly recommend.
Hopefully your property will be sold very soon, allowing you and your family to move onto that dream home! Thank you Kiran 😊 …
5/5
Direct reviewsMy wife and I just arrived in Birmingham and we were lucky enough to meet Northwood when we were renting a house. They were very helpful and responded quickly.
5/5
GoogleReceived excellent service and response from Sebastian who did a great job. I hope you get everything in your life.
Thank you for your kind words Dharmesh! Sebastian is a true professional and that is why he is on our GOLD British Property Award winning team🥇🥇🥇 …
5/5
GoogleGreat staffs, Sebastian and Latha are so nice and helpful, Alan helps me alot for opinions, really a great team.
Hi Van. Hope you enjoy your new apartment! The team at Northwood Birmingham really do try to go Over & Above. Delighted you are happy with our service.
5/5
GoogleLaura is absolutely amazing! Such positive welcoming energy! Made my whole experience great! The whole team are friendly and welcoming! Proud to have Northwood to help me with my moving.PositiveProfessionalism
5/5
Direct reviewsThe support and service from northwood was excellent. Purvi is very professional and replies to the queries promptly and clears all the doubts.I highly recommend their services.
5/5
GoogleThe entire team at Northwood was very helpful throughout the entire lettings process. Kudos to the team! A special shoutout to Latha & Mohammed
5/5
GoogleVery efficient and helpful, I am very pleased with the service I have received from Northwood agency, specifically Alan Parker who has been a huge help with his professional skills and advice during the process.
5/5
Direct reviewsGreat service from Moh and the team. Quickly on hand to let out the apartment , fix any issues and excellent communication
5/5
Direct reviewsThe entire team at Northwood was very helpful throughout the entire lettings process. Kudos to the team! A special shoutout to Latha & Mohammed
1/5
GoogleI don't know why there is no comments about their behaviour in contracts. In order to see the contract about the property I'm going to rent, I need to pay half a year rent and 5 weeks deposits. When I said I can pay immediately after signing the contract, staff here just say it is their rule (which override the law) to let us pay first. I'm so surprise d no reviews mentioned about that.
1/5
GooglePoor service. Reported faults including a broken radiator and mould which weren’t noted on the inventory when moving in, told someone would come to fix them and no one ever came. I was also given a broken fob, glued together, which broke completely. When I returned the fob to get a replacement, a member of Northwood staff just SELLOTAPED MY BROKEN FOB TO A KEY RING! Also the rent increased by £30 a month and the administration fees were extortionate. Won’t be using Northwood again.
5/5
GoogleI've been working with Liam on the sale of a property. He has been pro-active and has been extremely helpful.
5/5
Direct reviewsThe team is always attentive to my needs with regards to the apartment I am renting. Anything is dealt with very promptly!
1/5
GoogleVery bad experience!!! My rent deposit was repeatedly delayed by them for no apparent reason.
Unfortunately this was a deposit dispute between the tenant and landlord which went to DPS disputes resolution for a tenant find property….Delays were not due to Northwood
5/5
Direct reviewsSo far so good. Smooth service. Thank you Sebastian.
3/5
GoogleDuring my tenancy agreement, i had a couple of issues which Northwood tried to solve (one issue took a long time to fix). Two of the wall electric heaters didn't work, so Northwood replaced them with new ones with a week. I also had issues with the toilet light, which took more than a month for them to get it fixed. One thing I don't like is that they raised their prices from last year. New contract fees, and admission fees, etc all cost more now! They also raised the price of the flat I used to occupy. in addition, you pay a couple of hidden fees, like check out fees, paying to get your flat professionally cleaned by the end of tendency agreement, etc.
5/5
Google“I have been with Northwood for 18 months and I highly recommend them. From my first meeting with Mr Rehal I was extremely impressed by the professionalism and work ethic. The process of renting out my property was made very simple and the team took care of everything. All of my dealings with the team have been polite and informative. Any questions I have are answered quickly. The team make regular inspections of my property and report back on the condition and if any maintenance issues require my attention. I am very happy with the service I receive and hope to continue with them for many years to come. I would definitely recommend them to friends, family and anyone else looking for a hard working , professional and friendly team to manage their property.”
5/5
GoogleI will highly recommend this branch of Northwood to everyone. I received a very professional and efficient service from them all. My plumbing related issues were resolved on the same day, with a plumber coming to fix the problem. Some other queries took a while as they required the landlord approval and she lived overseas. Several times I requested receipts for my rents and deposit to claim a relocation fund, and they were always provided to me on time. I incurred minor deductions from my deposit and I believe they were very fair and reasonable. Very happy with the service and would use them if I ever have to let a property.
5/5
GoogleNorthwood has been great and provided a good service for my Dad. Very helpful
Thank you Sukdev. We pay extra attention when it comes to the welfare of our elderly tenants. The team at Northwood Birmingham wish your dad a speedy recovery.
5/5
GoogleVery good communication all the way through the process. Very friendly and helpful people.
Hi Toby. Thank you for taking time to give us your honest review. Communication is key in running a British Property Award winning business and the team at Northwood Birmingham do their very best to ensure our clients are happy with our services. We really appreciate your kind words.
5/5
Direct reviewsVery friendly and efficient team. Mr. Mohammed Khan is very professional and polite. I highly recommend them!
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