Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe had a property that was fully managed by Martin & Co. in Harborne. They told us they would have the property visits and send us the reports, we had to chase these so call reports on several occasions. Also issues wasn't mention in most reports, it is just a tick list. After tenants have left they advised us tenant has left the property in an 'acceptable condition' when we visit the property the carpet smell of wee with stains everywhere, stickers on all surfaces that we can see, condensation in living room and bedroom (gas central heating is in good working order), Kitchen draws all broken and cuts including kitchen worktops (this was a brand NEW kitchen when tenant moved in), and rubbish left inside and outside the property that filled nearly a full skip. When we spoken to the agent and questioning these issues, they just want the landlord to release full deposit back to tenants, like it was the landlord fault that the tenants has left the property in a bad state. When we as the landlord paid all this fees for our rental property to be look after by staff that is not helpful at all. We would not recommend this company to anyone that is looking for a decent letting agent. Now they will come up with some excuse, 'oh its the tenants....' or 'oh we have try our best...' we shall see what they say.
Elton · 28 March 2018
Agent replied
Hi Elton, Apologies that you had to chase us to receive the management visit reports. The tenants didn't leave the property in a very good state and the check out report carried out by the third party inventory company picked up these issues. We haven't advised that the tenants left the property in an acceptable condition as this is not the case and we are currently making a claim from the tenants deposit for cleaning carpets and the other issues. I believe this is all now in hand but if there's anything else I can do please give me a call on 0121 427 2020. Regards, Raj Bedi (Director)
★★★★★ 5/5
TrustpilotExceptional service
Sadika was really helpful today. He took his time to take us round the house and he was detailed in answering all our questions.
Every agent should be like Sadika, his service delivery is top-notch.
Funsho · 4 October 2023
★★★★★ 5/5
TrustpilotEasy and quick to book in the viewing
Easy and quick to book in the viewing, and able to accommodate my requirements. Owen was friendly and showed the flat off well.
Louise · 12 June 2024
★★★★★ 5/5
TrustpilotTobias was very helpful and calm.during…
Tobias was very helpful and calm.during the house view.answered my questions with no rush.
Chiekwugo · 8 November 2024
★★★★★ 5/5
GoogleVinnay Sharma is efficient, reliable and gets the job done! Vinnay aids the conveyancing process greatly with his expertise and knowledge. He is professional and is an stellar example in his line of work!
L · 19 October 2023
★★★★★ 5/5
GoogleBeing in a lengthy process while buying a house can be frustrating but Vinnay Sharma has been a gent the whole way through the process and a massive help for us first time buyers
Lia · 19 October 2023
★★★★★ 1/5
GoogleScammers!!! We were advised to pay a holding deposit on a property before any legal paperwork. Unfortunately we trusted this agent only to know that the application was withdrawn once deposit was paid and the deposit was retained without any justified reason. This was an unprofessional way to finalise an agreement. AVOID at all costs !
Nazam · 31 January 2025
★★★★★ 5/5
GoogleMartin & Co have looked after property for me for over 5 years and have always been responsive and helpful. I have mainly dealt with Debbie Harper who is a credit to the business.
Chris · 13 October 2023
★★★★★ 1/5
GoogleAwful experience so far. The leasing agent who showed us our property told us the garage was part of the agreement; however it was not. The property was in a horrific condition when we moved in and had not been cleaned properly. When the electric shower stopped working three days ago we filled out their online maintenance form, but did not hear from them until we called them today to chase up on it. They told us an electrician would come today around 5:30pm to fix it, then called at that time to let us know he would come no later than 6:30pm. He has not showed up and we are late for an engagement. Unacceptable and unprofessional customer service.
Gloria · 22 May 2017
Agent replied
Hi Gloria, apologies about us not getting back to you quick enough about the problem with your shower. Unfortunately we had an issue with our online reporting system for a couple of days which meant we were not receiving the maintenance issues being logged by tenant over that period. Also I understand that the electrician eventually came at 7pm so he was 90 mins late, which isn't fair on you and I apologise for the inconvenience this caused you. I hope that moving forward everything goes more smoothly. If it doesn't for any reason then please call me directly and I will do all I can to sort it. Regards, Raj Bedi (Director)
★★★★★ 1/5
GoogleWe had a property that was fully managed by Martin & Co. in Harborne. They told us they would have the property visits and send us the reports, we had to chase these so call reports on several occasions. Also issues wasn't mention in most reports, it is just a tick list.
After tenants have left they advised us tenant has left the property in an 'acceptable condition' when we visit the property the carpet smell of wee with stains everywhere, stickers on all surfaces that we can see, condensation in living room and bedroom (gas central heating is in good working order), Kitchen draws all broken and cuts including kitchen worktops (this was a brand NEW kitchen when tenant moved in), and rubbish left inside and outside the property that filled nearly a full skip.
When we spoken to the agent and questioning these issues, they just want the landlord to release full deposit back to tenants, like it was the landlord fault that the tenants has left the property in a bad state. When we as the landlord paid all this fees for our rental property to be look after by staff that is not helpful at all.
We would not recommend this company to anyone that is looking for a decent letting agent.
Now they will come up with some excuse, 'oh its the tenants....' or 'oh we have try our best...' we shall see what they say.
Elton · 22 May 2017
Agent replied
Hi Elton,
Apologies that you had to chase us to receive the management visit reports. The tenants didn't leave the property in a very good state and the check out report carried out by the third party inventory company picked up these issues. We haven't advised that the tenants left the property in an acceptable condition as this is not the case and we are currently making a claim from the tenants deposit for cleaning carpets and the other issues. I believe this is all now in hand but if there's anything else I can do please give me a call on 0121 427 2020.
Regards,
Raj Bedi (Director)
★★★★★ 1/5
GoogleI do not rate Martin and Co highly at all. We attempted to sell our 3 bed semi detached house through them last year and found they were pushing it mainly to investors when it was an ideal purchase for first time buyers. After 16 weeks and no sale (during a period when houses around us were selling fast) we were disappointed and fed up especially as we kept getting phone calls telling us an offer was on the cards but yet one never came to fruition. We then went with Purple Bricks and sold in four days to first time buyers. Also, staff were not very helpful and there seemed to be someone different dealing with our sale every time we called them. Perhaps they are better geared up as a letting agent.
Maz · 22 May 2017
Agent replied
Dear Marianne, I'm sorry that you feel we didn't do a good job in selling your house. We had your property on the market for just under 10 weeks and had lots of interest with around 40 viewings. Although we had 3 offers a bit below the asking price, we couldn't achieve the price that you were hoping for. Having looked at the land registry you sold for £1,250 more than the highest offer we got for you. Unfortunately we just fell a little bit short in getting you the price that you wanted. At the time I took your feedback on board about there being too many different staff dealing with your property and as a result we now dedicate just one or two staff to oversee a sale so that each client has the same point of contact throughout. I do disagree with your comment that we are better geared up as a letting agent, as although we are well know for our very successful lettings department, it is our sales department that won "The Sunday Times & The Times" Midlands Estate Agency of the Year 2015 Silver Award. Thank you for your constructive feedback and I hope all is well in your new property. Regards, Raj Bedi
★★★★★ 5/5
GoogleFantastic Service. Sold my property in under 1 week and the team constantly kept me updated with each step until the property was sold. It was a great advantage that they know the area like the back of their hands and firmly understand the current housing market in terms of house prices etc. Nothing was too much trouble for the team, and regular updates from them meant a stress free move for me.I would highly recommend Martin & Co to anyone wanting a similar buying and or selling experience. Its no wonder they won the Sunday Times Award.....
Ameeka · 22 May 2017
Agent replied
Thank you very much for your positive review, your feedback is appreciated.
Regards,
Martin & Co
★★★★★ 5/5
GoogleChloe has been so helpful and accommodating with any questions or issues we may of had while renting with Martin and co, every issue we have had has been resolved fast and effectively :)
Connie · 11 October 2023
★★★★★ 3/5
Googlesince changing from Derek spires i have found that the service is a lot better. however i still have big cold old windows that need replacing and cold walls as are not properly insulated(all exterior walls need thermal boarding . putting wallpaper over everything so the new tenant doesn't work with me as i am a plaster by trade. puddling has destroyed any chances of creating outdoor space and have only sat in my table and chairs once due to feet in puddles and no proper drainage:(.now i have done some work to tie me off but this winter has been the worse heating is never off. soon as its off its like being in freezer with all my hard earn possessions getting damp:(. work i have undergone hasn't been reimbursed. was told handy man would help out but have seen or hurd.never new that taking over the tenacy means i become that handy hand lool security bulbs have all gone and trying to walk down 3 sets of outdoor stairs with no lights is a total nightmare. seem to be going round in circles last few years
David · 3 March 2017
Agent replied
Hi David, I'm glad that you have found that the service you have received has been better since Martin & Co took over the management of the property from Derek Spires. I completely understand your frustration with your flat being cold due to having single glazed windows and poor insulation. Unfortunately your landlord isn't in a position at the moment to be able to replace the windows to double glazing. I am hoping that this may be a job that we will get the authority to do in the future.
★★★★★ 5/5
GoogleAmelia was super helpful and responded to all my enquiries really quickly! She was great :)
Jessica · 30 September 2024
★★★★★ 5/5
GoogleNathan has been fantastic to work with- always extremely responsive, professional and informed. Would highly recommend.
Anjali · 30 September 2024
★★★★★ 5/5
GoogleHad an excellent viewing appointment with Mohammad, he was very helpful and knowledgeable about the area. Excellent customer service whether on the phone or through email correspondence, keeping you up to date.
Jamir · 30 September 2024
Agent replied · 30 September 2026
Hi Jamir,
Thank you for your fantastic feedback! We’re so pleased to hear Mohammad … More
★★★★★ 4/5
GoogleI received assistance from Oscar Hubball and subsequently Rhianna Ricketts. Oscar was efficient and accommodating in assisting my pursuit of suitable accommodations. Rhianna was marvellous in the provision of clarity with respect to details of the Tenancy Agreement. An underlying predisposition of the service was helpfulness. Consequently, I have no hesitation in recommending their service.
Vernon · 21 May 2021
★★★★★ 5/5
GoogleI recommend Martin & co to anyone seeking a professional service. I rang in and spoke to Jawad - he was both helpful and reassuring, giving me fantastic advice.
Zaynah · 11 June 2019
Agent replied
Thank you very much for your positive review, your feedback is appreciated.
Regards,
Martin & Co
★★★★★ 5/5
GoogleHighly impressed, very neat and top professional staff
Olayemi · 6 August 2025
Agent replied · 14 August 2025
Hi Olayemi,
Thank you for your kind words! We’re so pleased to hear you were impressed with … More
★★★★★ 5/5
TrustpilotMuhammed was very approachable and…
Muhammed was very approachable and polite he made me feel at ease whilst viewing a property, did answer all of my queries in a professional manner. Muhammed has also been quite helpful regarding information required for application process
J · 14 June 2023
★★★★★ 5/5
GoogleDebbie McFarlane was extremely helpful with helping me with the moving out process. When her other collègues didn’t respond she was able to step in and actually finish the tasks at hand. Thank you so much Debbie you made my life in that process a lot smoother .PositiveProfessionalism
Suraj · 11 June 2022
★★★★★ 2/5
GoogleReached out to get some information about our house, but once they were told we're not quite sure if we'll be selling it, they didn't bother getting back to me 🤷♂️ …
Gavin · 21 September 2024
Agent replied · 21 September 2026
Hi Gavin,
Thank you for sharing your feedback. We’re sorry to hear about your experience … More
★★★★★ 5/5
GoogleAgent on time, and house is excellent.
Great job.
Ruth · 22 July 2025
Agent replied · 16 September 2026
Hi Ruth,
Thank you for your feedback! We’re glad to hear you were happy with the property … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
