Martin & Co Birmingham Harborne reviews

★★★★★ 1/5

Google

I recently had a short term tenancy in a professional house share managed by Martin & Co and I was really disappointed with the service I received throughout my time dealing with them. Initially after paying the deposit and admin fee to secure the room the cost of the monthly rent was randomly increased as per the landlords request. This was really frustrating as the price of rent was already at the top of my budget and I found increasing the cost after I had made a commitment, based on the originally advertised price, to be very unprofessional. During my tenancy Martin & Co were very slow and sometimes unresponsive when it came to fixing any maintenance issues with the property. Anytime I did call the office to report problems the staff were generally quite rude & lacked decent customer service skills. When the tenancy ended and the final inspection was complete I waited over 4 weeks for the deposit to be released back to me despite frequently chasing the issue. Again during this period the customer service was really poor and no urgency was shown to get things sorted. Overall, not an estate agent I would recommend & I hope if anyone does use Martin & Co they have a better experience than me.

Martin · 22 May 2019

★★★★★ 1/5

Google

I recently had a short term tenancy in a professional house share managed by Martin & Co and I was really disappointed with the service I received throughout my time dealing with them. Initially after paying the deposit and admin fee to secure the room the cost of the monthly rent was randomly increased as per the landlords request. This was really frustrating as the price of rent was already at the top of my budget and I found increasing the cost after I had made a commitment, based on the originally advertised price, to be very unprofessional. During my tenancy Martin & Co were very slow and sometimes unresponsive when it came to fixing any maintenance issues with the property. Anytime I did call the office to report problems the staff were generally quite rude & lacked decent customer service skills. When the tenancy ended and the final inspection was complete I waited over 4 weeks for the deposit to be released back to me despite frequently chasing the issue. Again during this period the customer service was really poor and no urgency was shown to get things sorted. Overall, not an estate agent I would recommend & I hope if anyone does use Martin & Co they have a better experience than me.

Martin · 28 March 2019

★★★★★ 4/5

Google

Martin & Co is the first letting agent that hasn't made me angry. They were the first ones that I didn't feel were taking advantage of the situation, trying to make money in the checkout process. My experience with letting agents has always been bad as they always try to charge money for the most ridiculous things. The checkout process with Martin & Co has been very easy to do. I took photographs of the flat in case I needed to prove anything but that wasn't necessary because they were fair and professional with everything. The only reason why I'm not giving them 5 stars is because when I was shown the property in 1 hagley road, they 'forgot' to mention that the windows don't open. I think that was a sale thing as they know people might be put off by that 'small' but quite important detail. I don't know if my decision would have changed but I think potential tenants should know all that there is to know before committing for a whole year. Anyway, Martin & Co is the only Letting Agency I'd happily go back to.

Rodrigo · 28 March 2019

★★★★★ 1/5

Google

All good before and during the tenancy, after however, when it came to the deposit return (surprise surprise) - absolutely awful. Every email I sent was ignored or took a month for them to respond, and when they did, they ignored every point I made! Most estate agents will work with their customer to compromise and prevent disputes being taken to court, but Martin & Co don't seem to care. If you are renting with Martin & Co, just be aware that they charge £120 cleaning costs no matter how minor the job is. I had to pay £120 because I forgot to empty the washing machine draw! They stated it needed a 'general clean' even though it is clear in the pictures this was the only thing not clean. When I argued this price was too steep, my reasonings were completely ignored and I was told 'we have a contract with the company and use only them'. I googled cleaning services and could have got the job done for a tenner. Ridiculous

Molly · 24 March 2019

★★★★★ 1/5

Google

Would give 0 if I could. Have been a tenant in a rented property for over 2.5 years with these, and there's been a constant catalogue of errors that are frankly laughable. From giving my number to contractors after I've moved out, to taking over a week to fix a boiler and calling about a repair a year after initially reported and fixed (genuinely), they are by far the WORST agency I've ever dealt with. Not at all transparent with fees, ignore emails and even manage to screw up returning deposits by sending too much and asking me to return some. Laughable, nightmare and absolutely thrilled to not have to deal with this company again. AVOID.

Lisa · 3 March 2019

★★★★★ 5/5

Facebook

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Yara · 16 January 2024

★★★★★ 5/5

Trustpilot

Just to say a big thank you to your…

Just to say a big thank you to your consultant Zainab Khan she went above and beyond to help us

Adrian · 5 March 2026

★★★★★ 5/5

Google

I had a great experience with Martin. Great at showing the place, the follow-up, the kindness, an absoulte 10/10.

Félix · 13 March 2026

★★★★★ 5/5

Google

I love tobais professionalism, great martin

Irene · 21 September 2025

★★★★★ 5/5

Google

Efficient! Viewing arranged timely and agent was on time and helpful during viewing!

TheophilusTeddy · 8 July 2025

★★★★★ 5/5

Google

Debbie Kempson has been a helpful and thorough letting agent, representing two Birmingham flats. Always friendly and professional.

Jo · 30 September 2024

★★★★★ 5/5

Google

Muhameed Udin was very responsive to all our inquiries and was polite all the way through. Execellent service.

Folayan · 30 September 2024

★★★★★ 5/5

Google

My experience with Ben was great. He was very welcoming and thorough in showing me around the property.

Lili · 30 September 2024

★★★★★ 5/5

Google

Martin&co - I have always observed they select houses for rent which are really in a good condition. The team was on time and the explanation by the executive was perfect and clear. Cheers

Soundarya · 30 September 2024

★★★★★ 5/5

Trustpilot

Great experience and loved the property

Tobias was incredibly professional, making sure I had all the information regarding the property. Great experience and loved the property.

Victor · 28 August 2024

★★★★★ 5/5

Trustpilot

Vinnay Sharma has been an excellent…

Vinnay Sharma has been an excellent help throughout the transaction. Friendly, efficient, professional and reliable - what more do you want? I would highly recommend Vinnay Sharma and look forward to working with him again.

Shilpa · 27 October 2023

★★★★★ 5/5

Google

Great experience today whilst viewing a property with Amelia. She was very friendly and helpful

Ashleigh · 10 June 2025

★★★★★ 5/5

Google

Highly recommend Muhammad Uddin for any guidance in your property search. Provided good support and displays the knowledge required within your options. Might I also add he is very well mannered and presents outstanding etiquette.

Arif · 21 October 2023

★★★★★ 5/5

Google

Very fast service, friendly and professional staff. Really good.

Zohir · 13 August 2025

★★★★★ 1/5

Google

I usually don’t write a negative review but goodness this one’s necessary. Not just for me but to help others know on how awful the customer service is. I was a tenant of Martin and co for 6 months, let me say this, if your property manager is DEBBIE KEMPSON, you are doomed. The worst customer service I have ever received, I’m usually a person who believes in giving respect and taking respect but man this pushed my tolerance level to extreme. After I vacated, the deposit must usually be returned by 10 days following checkout report which usually comes by 3-4 days. My deposit took 2 months to be returned even after landlord informing them to return it a week after I vacated. Every time I called this lady, she was not only ignoring the calls but arrogant, rude, mannerless, feeding lies over lies every time she spoke. DO NOT EVER TRUST THEM EVER. They deduct money from deposit for no reason, 350 pounds was deducted from mine for things which I was never guilty of. I was not so courageous to go against them as I have too many things going on with my personal life but someone has to take action against these people. If the deposit is not returned, I suggest you call DPS and know how to get on with legal action. After I said I’m going with legal action, they returned the deposit the same day. Moral: DO NOT TRUST THEM at any point of tenancy. I would like the senior manager of Harborne branch to take some action here, what’s happening here is very wrong. You might loose really good customers with this behaviour.

Suhas · 22 December 2023

★★★★★ 5/5

Google

The agent Owen Smith was very kind and professional. He was responsive to all of my inquiries.

عبدالرحمن · 30 September 2024

★★★★★ 5/5

Google

Simran Kaur has been a great property manager to us, always so helpful and quick to assist.

Aaron · 30 September 2024

★★★★★ 5/5

Google

I have been dealing with many letting agencies in the UK for the last 5 years. I can confirm that Mr. Nathan Ballard is among the most professional and friendly staff I've met. He is very helpful, flexible, and understanding.

Mohammad · 26 May 2023

★★★★★ 5/5

Google

Muhammed Uddin is very professional and helpful. He offers swift and professional replies. I highly recommend him.

Anne · 30 September 2024